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Highwood, IL

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VIP Stone & Tile

4.6 (33 reviews)
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7 years ago

Fantastic selection and pricing. Outstanding customer service. Exquisite installation and craftsmanship.

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Review Highlights - VIP Stone & Tile

“I didn't think it would be possible to find someone as passionate about my house as me, but I did in Phillip and the crew VIP.”

Mentioned in 10 reviews

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Studio41 Home Design Showroom

Studio41 Home Design Showroom

(93 reviews)

$$$

We recently completed a primary bathroom remodel and honestly could not have done it without Abby!…read moreShe was amazing to work with, incredibly patient, knowledgeable and super responsive. I would definitely shop at studio 41 and would absolutely work with Abby on any future projects!

We are doing a complete demo of our primary bathroom. Our contractor recommended that we go to…read moreStudio 41 to select fixtures and tiles. Went on a Wednesday afternoon. Not busy in the store at all. Had never been in the store before. We were placed with a very young gentleman to help us. It was clear after a few minutes that he was very new on the job. I asked him for a price on a tile and he disappeared for 20 minutes. Same thing happened when looking at fixtures. He had no experience with fixtures and finally admitted so. I begged another gentleman to help us with fixtures while our salesperson had disappeared. He did, but clearly was not thrilled to be bothered. He was very helpful, and knew the fixtures, but rattled off 8 items to our salesperson that he should write up in our quote. Really? I had no faith that it would be done accurately, since he was so new, and asked that someone oversee the quote. This new salesperson was not ready to be helping customers on the floor by himself, he clearly needed to shadow a more experienced salesperson. I am crossing my fingers that everything our contractor needs will be provided when he actually starts the job. We spent a lot of time and money in this store for very poor customer service. There were plenty of salespeople just sitting at their desks doing nothing. I will never purchase anything from this store again.

VIP Stone & Tile - buildingsupplies - Updated October 2026

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