I pre-paid for this service to take 6 of us with luggage from airport to hotel in Orlando. I received an email they would meet us at baggage claim - they weren't there. I had to call and ask where they were parked and we all trekked around to find the vehicle. By the way, it was very hard to understand the driver much less get directions as to where to meet him.
I also had a confirmation to pick us back up to go to airport going home at 9am. We waited and by 8:45am with a no show, I began calling to only receive a voicemail each time. I finally had someone pick up the phone when we were getting into two Ubers. The person on the phone said we were supposed to be picked up at another time (in an argumentative tone I might add - like I was wrong). I reiterated I have a confirmation from your company for a 9am pick-up. I told him we had to get Ubers because we had to get to the airport. He said, you ok you have another ride.
They did give me 1/2 my money back but it was a big cluster to work through when I thought I took care of this prior to our trip. We also all couldn't travel back together which was the point of getting the larger vehicle.
It may have sat better if they sent me an apology email with a gesture of more than 1/2 my money back. It is what it is but they're a very unreliable service. I would not use again nor would I recommend. read more