I had a terrible experience with Yellow Cab Orlando, and I would strongly caution others before using this company.
While staying at Disney's All-Star Sports Resort, I called the hotel front desk to ask about transportation to Orlando International Airport because I wanted to book Mears Connect. I was transferred to Yellow Cab, believing I was speaking with Mears Connect. When I was quoted $75 for a cab, I clearly declined the service. The representative then asked if I wanted to be transferred to Mears Connect instead, and I said yes. I completed my reservation directly with Mears Connect for about $16.
I never confirmed or authorized a Yellow Cab reservation, nor did I receive any confirmation that a cab had been booked.
On the day of my departure, I received two messages--one from Mears Connect and another saying a cab was on its way. When the cab arrived, the driver called my name. I specifically asked if he was with Mears Connect, and he said yes. Since English is not my first language and I had difficulty understanding his accent, I believed he was my Mears Connect driver and got into the vehicle. I found it weird and I told him I thought it was going to be a bus instead, he said "no no they sent a cab"
Only after I showed him my Mears Connect QR code did he tell me I was in the wrong vehicle. The company then claimed I had failed to cancel a cab reservation that I never knowingly made in the first place.
The driver insisted I pay because he had already driven to my hotel, even though this confusion resulted from the company's booking process--not anything I had done. To avoid missing my actual Mears Connect bus, I paid the fare that had accumulated just so I could get out of the cab.
What happened next was completely unacceptable. After I boarded the Mears Connect bus, the Yellow Cab driver actually came onto the bus, approached me in front of other passengers, and told me he should have kept my luggage until I paid. I found this intimidating and unprofessional.
This entire situation was caused by a reservation I never authorized. I have asked the company to review the recording of my original phone call, which should clearly show that I declined the $75 cab and only agreed to be transferred to Mears Connect.
This experience added unnecessary stress to my trip and is not how customers should be treated. I hope the company reviews its booking procedures so this doesn't happen to anyone else. read more