Our driver, Ingrid, was so helpful and patient. The car was very clean. We had a mix up on our part and had to change plans when Ingrid arrived. She helped getting our ride figured out. Ingrid was wonderful And I really liked her play list, too. read more

I took an Uber ride to get home and paid the fee for the trip. I was not impressed by the ride or anything about it so I did not tip. 9 days later I got an email thanking me for my tip of $9.00. I DID NOT TIP! This is unacceptable and I have reported it to the company via a complaint for duplicate charges. I have not heard back from them yet. read more

I am feeling very angry that I had to pay $100 for a ride in the middle of the afternoon on Saturday with no traffic. I would be very hesitant to book Uber in the future. I'm pretty sure your drivers don't get even half that amount. Shame on Uber read more

Uber across the country continues to stagnate and even degrade as a business. Cars are late, dirtier, & sone drivers are suspect. Prices are not reasonable during so called surges. I rate and tip well on the uber app. I feel for the drivers trying to earn a living. Under what I see as a flawed and greedy corporate business model. It's hard to contact Uber when something comes up. The web site is poorly designed. Receipts aren't always mailed out or updates when you tip late. It seems their main aim is to sell you side services. Uber seems to have cynically exploited advancing the taxi profession. Now they're the problem. My guess is they're "driven" by margin compression above all else. I wish there were alternatives. read more

I use Uber a bit when I travel on vacation. I called an Uber using the application to go to the airport. I was able to get a ride within a minute and it told me the driver, type of vehicle, and license information. It also showed me his star rating. It is also very convenient to see the location and notification updates when the driver is nearby. My driver had over a 4.9 rating (as I have too), and picked me up in his nice car. His driving was very safe and the directions given by Uber to the airport was accurate. I was able to get to the airport on time and tipping was as easy as entering an amount in the application. I find Uber much cheaper and safer than taxis. Uber matches us with a driver to our ratings, and we can lose our privileges if they get low. Since our credit cards are linked, we don't have to worry about carrying cash. Most cars are clean and comfortable, but some can be old. I am glad that Uber has a safety feature where either the driver or passenger can hit a panic button on the app that immediately calls the station and takes recording (I think) if anything happens. The only issue I have is that sometimes the maps can give inaccurate directions, or a ride get cancelled at the last minute. Uber is much better than getting a taxi, and the most convenient application for me in ride sharing. I use it many other countries like Mexico and Colombia. It's my go-to application for ride sharing. Overall: B+ read more

Longtime, regular user of Uber. Tried to book a ride last night and got notice that my account was 'deactivated'. Used their contact form and asked what it was about. Got this meaningless response back: " This is Rizza from Uber Support. Thank you for reaching out and providing the details about your account issue. I understand how concerning it must be to find your account deactivated without prior notice, especially after years of using the app. After a thorough security review, we're unable to restore access at this time because we identified activity that violates our Terms of Use. To help protect the Uber community, your account will remain restricted in line with our security policies. If you believe this decision was made in error, you can reply with any additional information that may help us review your account further. We appreciate your understanding. Let us know if you have any other questions." Now without any idea why they did what they did, I have no idea what they need from me. I'll start using Lyft read more

I was in Brooksville Fl requesting a ride home which is 18 miles from my location. It kept coming back they didn't have a driver to try back. 8 times I tried and ended up calling a family member to come and pick me up. I received a fraud alert on my cc on file and apparently they charge the card for every request before they find you a ride. 8 times!!! Now I have to wait for days for the money to be reimbursed and never even got a ride. I will never recommend uber to anyone read more

Over 5 years ago I had decent experiences with uber. But not too long ago I flew across the country, and mistakenly chose to uber long distances instead of renting a car. One uber was still a couple minutes away, and canceled the ride saying he "waited too long", while I was already right there. So he was payed and I was charged, even though he never actually came near my pickup spot. On this same trip, I took an uber that asked me question after question to figure out if I was his ideal type, and then wouldn't stop talking about himself to the point that he MISSED the turn off the highway. Then he had to drive several extra miles just to get back when we had only been a few minutes away. So not only did he A. Make me very uncomfortable, B. Waste my time, but also C. Charged me over $10-20 extra because he made a mistake? After that experience I lost all respect for Uber, and I would not recommend it to anyone. I have had some drivers that are kind, respectful, and pay attention to the job at hand, but you don't quite get to pick, especially if there's not many cars available. I've had other mixed experiences, but the biggest problem is that Uber will not help you if you have a problem. As far as I have ever experienced they will not fix issues, and their lack of action demonstrates that they don't care much about the customers or the drivers. Use at your own discretion. read more

UBERS new update sucks, it will auto fill an address such as an airport from a cruise port and will not allow the driver change the destination. This caused us to be forced to drive far out of our way and way and added 80.00 to a 140.00 trip costing us 212.00 no customer support only AI. i'm deleting my Uber account. My app showed the correct address and a trip charge of 140.00 The drivers app displayed different. This was not the drivers fault. Something similar happened in the next ride once again causing us to have to take a second trip. UBER now sucks due to their new app and is no longer a value service all at the customers expense. If I could rate zero stars I would. The driver was great! This is the company and app issue. read more

We rode Uber from our hotel, the Loews Sapphire Falls Resort at Universal Orlando, to dinner at Jiko - The Cooking Place at Jambo House at Disney's Animal Kingdom Lodge at Walt Disney World Resort. Our driver, Amilcar (4.97-star average rating), was great. He showed up on time and got us to Jambo House safely and efficiently. I gave him five stars. I called an UberX. The ride was 14.32 miles and 24 minutes. The trip fare was $21.95, booking fee was $4.99, and I tipped $5.38 (20%) for a total of $32.32. This was in January 2025. As I wrote in my Yelp review for Lyft in Orlando, we mostly used Lyft to get around town because we earned Delta SkyMiles by riding Lyft and Lyft was always cheaper than Uber (UberX) for the same quality of ride. That said, Delta is ending their partnership with Lyft (last day to earn SkyMiles with Lyft is April 7, 2025) and starting a new partnership with Uber in spring 2025 (date to be determined). For this ride, we chose to use Uber because of a $15 monthly credit that we receive in Uber Cash, which can be spent on Uber rides and Uber Eats, as a benefit of the American Express Platinum Card. In the emailed receipt for this ride, I noticed the following: "In October 2024 in Florida, roughly 21% of customers' fares went toward covering government-mandated commercial insurance for rideshare/TNC (transportation network company) trips. Take action to bring down costs." I clicked on the "Take action" link and read: "Nationally, Uber's insurance costs for rides have gone up by roughly 50% per trip over the past 3 years. At the root of the problem is personal-injury lawyers targeting the rideshare industry for unreasonably large payouts that benefit them, attracted by the arbitrarily high insurance requirements." read more

Uber canceled my $38 promotional yearly uber one then when I asked for them to reinstate it they said they promotion is done we can't give it to you at that price you have to subscribe for the full price $9.99 a month or $99 a year .... This was their fault and I get to bend over and say yes please instead of being taken care of bc it was their mistake not mine!!!! Stupid and unfair read more

I am a five star rider. I always tip my drivers. I work late nights and for me to have to wait forever to find out if I can even get a ride is ridiculous. Not sure what's going on with your service. But not OK. I order a ride and then it just gets dropped. Not OK then the app says it's very busy right now, which it is not. Not ok. read more

I was charged $30 to go 5 miles straight down Spring Hill Drive with no traffic Never again‼ The app was very confusing. when i first got it and was just checking it out i must have mistakenly hit the wrong link and wound up ordering a car service at 11 o'clock at night and was charged a cancelation fee Never Again. ‼‼ read more

I scheduled an Uber for the morning to take me to the airport. They never showed up. The most frustrating part was there's no where to call or email on the app. There is a help button but it only helps with ride already finished. I got on Lyft and had a ride right away. Tim Leupold read more

I use Uber often but after this last trip never again.I was picked up at the airport and taken to hunters creek in Orlando the driver was on time trip was fine the next day my problem started I was charged 31.94 for the trip and then a separate charge of 62.94 as a tip I did not put a tip on my card I gave the driver cash This was on 4/20 I have tried to get the tip money back since 4/21 with their app it is IMPOSSIBLE . I am 82yrs old and not very good with using apps I prefer talking to someone but that is also IMPOSSIBLE As of today 4/30 I have not gotten my money back I will keep trying if anyone has a phone number for this company I would love for you to share it In the meantime I will use LYFT read more

Uber Delivery Driver App: I changed this app to deliver food only. Then Uber got into my app and changed it to deliver food, and to pick up and deliver passengers and pets. A second time, I changed this app to deliver food only. Uber next erased the part in this app for me to opt out of picking up and delivering passengers and pets, and changed my app to deliver food, and to pick up and deliver passengers and pets. I then deleted this app. The first trip, I drove 64 miles round trip to deliver one meal for $6.00. The second trip, I drove 54 miles round trip to deliver one meal for $10.00. For me, Uber is not worth it for delivering food. read more

How does an uber driver get lost on the way to pick a person up, does not speak English. Not only that they stopped to pick up sugar cane right outside the neighborhood without warning before gong en route to my destination read more

I'd give zero stars if I could. On 12/13/2025 I booked an Uber ride from the West Concourse of the Orange County Convention Center to an offsite lot owned by Metropolis nearer the South Convention building. It was less than 2 mi. Unfortunately, the Uber app which is extremely difficult to use picked up a Metropolis lot 11 mi away. I told the driver there was an error as soon as I realized he was driving too far. He kept rudely insisting he had to take me where the app said while I repeatedly attempted to tell him where I needed to go. It wasn't until I threatened to call the police that he dropped me off in the right lot. This morning my bank account shows 2 charges totally over $31.00 for a ride of only about 5 mi incl the error. Uber support is useless. They use online chat. For a phone call they want a $5 deposit which is really $53. Needless to say I will NEVER use Uber again. This was my first time an the experience has been horrifying. read more

Do Not Use. I used to be an avid lover for Uber, I used them for work until they charged me 190.13 dollar fraudulently. The app glitched and they unauthorized purchased a pass with my Uber cash I placed on file for 190.13 dollars then proceeded to make charges on my personal bank of 75 dollars and change. Please use Lyft. I'm still waiting for my rightful refund. read more

I would've given them a 5 if the one Uber driver didn't charge us $80 for a cleaning fee for a 1.9 mile drive they're standing behind their driver I like Uber it was very convenient and I thought the prices were OK no problems but we did not make a mess at all. Didn't know I had to take a picture of the floor before I got in. I consider myself a good customer and I was planning to use it a lot. read more

Terrible experience. I prescheduled a pickup for 330pm and waited until 355pm and no driver ever showed up. Some stranger at the shop I was at took me home. Got home and received email that I was charged a cancellation fee for cancelling my trip. WHAT?????????? Uber has NO phone to call customer service so now I have paid for nothing but my time being wasted and money out of my bank account for nothing. WILL NEVER USE OR CONTACT THIS COMPANY AGAIN. read more

I requested an Uber when the driver pulled up at my hotel. He made me wait outside the van (wouldn't load luggage) while he went in my hotel and went to the bathroom. After 15 minutes, a taxi was waiting there I took the taxi. I canceled the Uber before he even came out of the hotel (bathroom). Uber charged me a $10 cancellation fee. I explained the situation to them. They denied the refund request. He could have at least put our luggage in the van or allowed us to and let us sit in the vehicle. read more

I've been using this service on and off around 6-7 years and up until recent no real issues. But of recent the drivers have gotten kinda more sketchy, the Uber eats is a horrible service and the help dept is a complete and huge joke. You'll get zero help from them, even when the driver bluntly stole from you. read more

Unless you're willing to pay through the nose, don't use Uber to/from MCO. Drivers will constantly cancel on you and that's on the off chance one of them even takes you up. During the afternoon, it is even worse. Uber rates typically become more than triple what they normally are, provided the drivers don't accept and then cancel your ride. Taxis, though unreliable, are both more reliable than Uber and also cheaper. Locals tend to avoid Uber for this reason. Don't rely on Uber here. read more

Uber - Shortly after this text, my Uber rate doubled. Still, no takers and several more cancellations later, I had to take a Taxi instead. - Taxis Near Me

I've tried to get an Uber a few times & never succeeded because their horrible interface & pointless email verification waste so much of my time I can't get wherever I'm trying to go before closing time. I try going with plenty of time to spare but they always manage to waste whatever amount of time I have. read more

When we arrived at the NCL Epic Terminal 3 Uber pick-up area I ordered our UberXL for pick-up. It took about 10 minutes for our UberXL Nissan van to arrive at 8:46 am. An NCL Epic porter and the UberXL driver helped us to load our luggage into the back of our UberXL. There was enough space for our three large bags. We arrived at MCO United Airlines, Gates 30-59, Airside 3, Terminal B departing at 9:36 am. It took 49 minutes to travel 48 miles. Our driver was very fast and effective, therefore I rated our driver with 5 stars. We had no traffic. Our UberXL cost $105 excluding gratuity. I would recommend UberXL again. read more

The seat was broken, the seat belt was stuck, he swerved us into a cafe and we crashed, luckily we are okay.. but that was TERRIBLE omg he literally wasn't playing the songs we wanted.( before we crashed) my son fierro's lactaid pills weren't working, so he pooeyed in the car read more

If I could rate 0 stars I would If I could rate 0 stars I would. I was charged $75 for a 40 minute ride which was reasonable the problem is Uber charged my acct an additional $40 for a cleaning charge cause supposedly the driver said I made a mess. keep in mind I had nothing with me but luggage that was in the trunk so how is that even possible? When trying to dispute it a rep rushed me off the phone didn't let me get one word in saying that I had to send an email and abruptly hung up on me. No customer appreciation to say the least. Have not been able to resolve the matter at all. This company is UNETHICAL, FRAUDULENT, & LIARS PLEASE BEWARE WHEN BOOKING AND IF YOU CAN FIND ANOTHER RIDE SHARE!!!!!!!!!!!!!!!! read more

The only good thing was it was cheaper. We had our first experience with Uber in Orlando two weeks ago. The first night we arrived, my son lost his new phone in our driver's vehicle. Since then I have been trying to speak to someone about it but all I get is runaround emails and forms - no customer service available. It's been a stressful nightmare, we will not be using this service again. Buyer beware. read more

I've been using Uber for a long time. Unfortunately today was one of the worst days using Uber. I had ordered an Uber. He didn't tell me where he was didn't show up then he had the audacity to cancel and charge me for it. I have already been in touch with obviously my Credit Card and I've informed Uber that I intend to, take legal action. What they did was wrong and they know it. Be very careful. I will not be using Uber again. I will recommend Lyft. read more

How does a third party get in touch with Uber to report illegal activity and behavior by a driver???!!!??? The victim is disadvantaged mentally, physically and financially and doesn't have an Uber account as she goes through Comprehensive Health Care in Melbourne, FL to get her Uber rides. She spoke to another driver who said if riders leave items, the driver is supposed to return them and charge a fee of $20 to $25. This driver engaged in EXTORTION because my friend inadvertantly left her phone in his car on a ride, he speaks no English and gave her a price of $30 to return her phone and then today raised the ante to $40 by speaking that message to a nurse named Hilda at Comprehensive Health Care who was trying to help get Monique's phone back and unknowingly relayed the message to Monique, her patient of extortion activity. AND THERE IS ABSOLUTELY NO WAY TO CALL, EMAIL, OR TEXT UBER to report this. That driver needs to be FIRED!!! read more

I love Uber. It is very much a part of my life. I'd give it 5 stars, but I do have a suggestion: please allow the customer to write a few words when rating a driver for a trip. The premade options don't often apply in my case. I have asthma and I'd like to ask for drivers not to have those deodorizers hanging. I can't breathe with those. Also, a driver was vaping secretly and I needed to share that under the "other" category. read more

On December 10th I lost my cellular device with the driver Dieusibon, on the way to the airport, within minutes I contacted the driver, and he confirmed that he had my device but couldn't get back to me in time before my flight. Afterwards I contacted Uber about my lost device, and they also confirmed to have my device, told me that id have pay a 20-dollar delivery fee to receive my device back, but never gave me any further instruction. I have tried contacting the driver personally, but he doesn't answer any calls, voice messages, or text messages I have sent. Uber doesn't respond the inbox messages I have sent, and they also don't have a customer service number I can contact to assist me with my problem. This is an ongoing problem that I have expressed I need urgently, yet uber doesn't offer any help. read more

We used Uber 6 times during our Orlando vacay, with the most recent being our ride to the airport today. Three of those experiences were great- clean cars and efficient pick ups. The other 3 times, the vehicle interior was nasty (stained seats) and/or stunk. We had one Uber driver make us wait for 20 minutes before cancelling. Another driver made us wait a little over 20 minutes. And both times, the actual time for the car to pick us up was longer than the estimated time. Lastly, on our trip back from Universal Studios to our hotel, the UberX price quote was $108. I ended up going with Lyft which cost $43.99. read more

Lyft in the Orlando area will either be a hit or a miss. It's easy to get a lyft ride from the airport (MCO) but when you're away from the city alot of the drivers will cancel on you or in one case the driver showed up to pick me up and told me "I'm not you're driver" while clearly he was and proceeded to go to a bar next door and have fun. If you're in the tourist area, it's at least cheap to get around when the busses aren't active. read more

I called for a ride.. Was very confusing I put in my address and driver had completely wrong address and two pick up times of 4:15 and 9:15..I cancelled within 15-20 minutes and they have the nerve to charge me $25. Oh and by the way they had pick and drop off at same location which is my home. They had my address as 119952 my address is 11952 There mistake not mine..$25 fee is unexceptionable!! read more

Beware downtown Orlando Uber users of Benedicto. We went from Eve to Phouse Sunday and this clown claimed one of us threw up in the backseat of his dirty Toyota Sienna. The corn isn't even chewed up! Rofl I know he is trying to save for braces but this is not the way to do it. I'm gonna be downtown canceling rides left and right till I find him. #uber #uberfail Update: Uber did refund me (after a few back and forth emails) but still be aware of this guy! read more

See all

Trash. My girls Uber app and mine didn't work at midnight in Orlando, thanks Uber! Appreciate you guys. You've only failed me about 20 times now company is trash. LYFT got my GF and I and we are in our way. read more

We've used Uber Transportation Services. Numerous times. For the most part in Jacksonville, Fl. without any incidents. Specially, during the early day hours. In the evening. We've experienced, rude drivers. Very dirty foul smelling vehicles. Even a driver arriving at Jax Intern. Airport. In a black pick up truck. LOL, HEY I get a ride from a friend or family( It's a favor). I WOULD NOT BE WTF:-0 A paid Service?? LEGIT?? BUT WAIT THEIRS MORE(LOL). Laughing, because I can't believe. The STUPIDITY on MY/OUR part. Robert, the driver shows up to the Hotel. Stopped his Vehicle away from the Front Entrance.(You know that. There is something wrong with this pic feeling? Well LISTEN TO YOUR HEART/INSTINCT). Drivers Car, Smelled of Urine. YESSS...I have a sense of smell. Like an Airport Illegal Stuff Dog. He had a Posted Sign. Dangling on a cord. Facing the Back Passenger Side. Clear as DAY. Pretty Much Requesting Tips. **Yes, I took a Pic. To TACKY 2 RESIST. He was had the Radio on So LOUD. Playing a Prince song(Don't mind Prince). In the Back Seat we could not hear each other.(Other passenger), We asked Robert, to PLS, turn the radio down. Didn't make a difference. Several times. We said, TURN THE RADIO OFFFF:-((( He did. And, WITH SLURRED SPEACH. Said, WHATS THE MATTER? YOU GUYS DON'T LIKE PRINCE? Medical Condition?? ISN'T THIS THE ""REASON WHY LOTS OF PEOPLE CALL UBER"" Like We Did. We had a Rental. However, we were going to A PUB. WE DID NOT WANTED TO PARTY. AND, DRIVE. BEAM ME UP SCOTTY. THERES NO INTELLIGENT LIFE DOWN HERE-STAR TRECK(LOL). WOWWW:-!! read more

See all

Uber reserve black is a disaster. Booked a trip from Orlando airport to The Villages and driver never showed or called.. I tried calling 5 plus times with no answer. Called Uber and all they could do was file a report. Worst of all, they are try to charge me for the trip. Uber nor more!!!!!! read more