We were very impressed with Prize Transportation earlier this month. Our driver, Carlos, was…read morewaiting at Orlando International Airport with our name on a sign and helped us pick up our luggage and take it to the waiting vehicle. There was plenty of room for our family & our luggage, and there was a car seat available if we had needed it. We had an easy drive to our hotel near Universal Studios. We were so pleased with the service that we booked the car service for our travel later in the week to another resort in Orlando. I highly recommend Prize Transportation.

This was my WORST experience with a limousine company. DO NOT BOOK THEM…read more Last weekend was already a difficult weekend for me as i was putting my beloved mother to rest...i definitely did not need ANY of this bad customer service and lack of empathy from this company. First-On Monday- I called Rick who was very polite on the phone and gave him the itinerary for the following weekend. He assured me that all could be done and to go ahead and book it online. I booked the reservation that same Monday evening. On Tuesday- he left me a voice note asking me if i had made the reservation. I immediately called him back and gave him the confirmation number. he told me that he didn't see it but he will wait until the morning to confirm and he would get back to me. I was busy the following day trying to get all things organized for my Mother's passing service. I didn't receive anything from Rick that day. It was Wednesday. On Thursday- i called him to confirm the reservation thinking he had found it but he told me he never found it...so i gave him all the info over the phone. He told me that i was in the system and someone would be there on Saturday morning at 8:30am at the pick up address. On Saturday- A run down roof scratched up limousine parked in front of my parents' house. My sister had to knock on the door to ask the gentleman if he was ready to receive the Family in the limousine...he proceeded to get out of his driver's seat with a t-shirt on and a baseball hat. He then put on his jacket as he walked to the door to let my Family in the limousine. The driver WAS NOT DRESSED APPROPRIATELY for the occasion- It was a funeral. My family went into the car to discover party napkins and champagne flutes...and NO REFRESHMENTS -WATER as promised by Rick. Windows scratched up just like the roof- TV scratched up with tape- Windows dirty. It was such an emotional day that i couldn't even comment on the state of that limousine. He drove us to the church- Once at a full stop- he asked us " Anyone is going to get out of the car" ??? To my astonishment.....we told him that we were waiting for him to come out and open our door....soo shocked. We were inside the church for 3 hours. I had told Rick that we should be out by 12:15/12:30...he told me that if we go over 12:45- we would have to pay for an additional hour- which i accepted. Rick told me in our first conversation that they never book back to back and leave plenty of rooms between clients to accommodate extensions!! When the beautiful celebration of the life of my mother concluded- we were leaving the church and my cousin told me that the limousine left at 12:45....leaving the 11 of us from our Family party to fend for ourselves to reach the funeral home.......AND the driver left with some of our Belongings that were left in the limousine. When i called Rick- he told me that they had a 6 hour event that started at 1:30 in Ocoee that they could not cancel and needed to attend- because it was a great $ job....so F all of u!!! They only care about their fee; they made sure to collect the balance from me as soon as we reached the church. Worst customer service. Their product is OLD and DIRTY; Nothing like the pictures they display on their website. Their driver doesn't dress professionally. WORST EXPERIENCE EVER. ...and it really wasn't the occasion for this MESS. NO EMPATHY.

Horrible services and horrible car!! I hired this company for my Wedding, the most important day of…read moremy life. This company is a fraud! I reserved an 8-seater White Lincoln and they sent me a black Chevrolet in very bad condition! the car looked like an old truck converted into a limousine, the air conditioning didn't work, I arrived at the church very sweaty and stressed. Apart from all the bad service, the owner is rude, when I try to talk to him about all the faults, he tells me to shut up? Here is a photo of the conversation I had with him. The day before the wedding he told me that he would not send the White limousine because there had been another wedding that hired him for more hours than me, and he gave priority to what he paid more. But that he did not worry me that he would send me a black one, but he would upgrade us for a larger 12 passenger. But it was a real joke! please do not be fooled by this man, who apart from everything is rude. I sent him a msg the day after my wedding and he told me to shut my mouth! and he told me what I expected for the amount I paid? I asked for a quote and paid what they asked me, I did not ask for discounts so that they would send me something of poor quality. These types of businesses should be shut down!

This is an awesome transportation service! Veteran owned and operated, down to earth, and very…read moreprofessional. Would highly recommend!!!

What a pleasant experience. We were picked up right on time and greeted by Sam. He is very…read moreprofessional and his vehicle is spotless and extremely comfortable. We were left off at the airport exactly as promised. Upon our return Sam was already there waiting for us. What a pleasure to know your own vehicle would not be left at the airport, you arrive right on time and you don't have to worry about driving to and from the airport. We would definitely recommend this service and intend to use Sam again.

"Sam Express" Luxury Car Service working with us as affiliated service provider since 2022. They…read morevery dependable transportation company with quality vehicles and professional Drivers. We highly recommend them.

I have used this service twice. On a visit to Orlando, my family was dragging our suitcases through…read morethe airport, headed to buy tickets for the bus that transport to hotels. Bob stopped us and explained that his fare had not shown up and would we consider using his limo as he has to pay the airport each time he arrives. The fee for the limo was less than the cost of bus tickets so that was a no-brainer. On the bus we would have to stop at every hotel along the way. With a limo service, we got door to door in half the time. What a great way to start a vacation! We are so happy we bumped in to Bob at the airport. I don't think we would ever have considered using a limo. Next trip into Orlando, we called Bob ahead of time and arranged for a town car to pick us up. His son was driving on this trip and he was just a courteous as his dad. We had a comfortable trip, directly to our hotel and the cost was certainly reasonable for the service provided. On our next trip to town, we plan to call Legacy Limousine again.

Absolutely great service . Just like the other post dragging my suitcases thru the airport and Bob…read morestopped us and said he had a cancellation and offered to take us to Disney. So happy that we bumped into Bob. Great personality, great conversation we are going back again in January 2020 and hoping bob can pick us up again Bert V- Indiana

Very professional, trustworthy, nice clean vehicle and Amazing customer service. I'm going to use…read morehim anytime I'm in Orlando.

Elegance Transportation Inc. provided excellent service for our wedding. Our driver, Mohammed, was…read moreoutstanding; professional, prompt, and incredibly attentive. He went above and beyond to support members of our wedding party who needed extra assistance. Truly exceptional experience.

First class service. We used them to go from MCO to Disney Resort after midnight,then a few days…read morelater to go to Universal Studios resort. Then ride back to the airport. Rocco was very friendly and helpful.

Just used Elias Transportation for the first time and I was very happy with their service. Not only…read morewere they on time but they were a few minutes early, the car was clean and the driver was very professional. I needed to make an unscheduled stop at the store and he was happy to oblige!! I will definitely be using them again!!!