Pretty disappointed with this experience…read more I dropped several items off to be cleaned on 1/3. During drop off, I went through any defects of my items with the employee at the counter. There was only item I dropped off that was damaged and it was a cashmere sweater with a snagged hem that I've been meaning to get repaired. The employee said she made a note of this in their system. Upon pick up on 1/6, the employee at the counter informed me that there was a stain on an expensive Burberry dress that I dropped off that they could not get out. I explained to the employee that this stain was not there when I dropped my items off and I was upset about this damage. She told me that she could would have the owners reach out to me, but I still have not heard anything from anyone regarding this issue. The stain on the dress is on the front breast pocket. It appears as if the garment was caught in something and then tugged out which left black scrapes/streaks. This dress was a milestone gift from my husband and retails for more than my rent which makes the damage done to it that much worse. I'm really saddened by this experience and hope the owners eventually reach back out to me for a resolution. I was excited to switch to Lapel's because of their eco-friendly dry cleaning method, but now I'm feeling like it is not worth the extra hassle if my garments will not be treated with care. There may be other locations to this business that are good, but I'm unsure if I would return to this one. Update; I was contacted by the owner and they were successfully able to remove the stain from my dress. When coordinating how to handle the situation, I got the impression that it was being implied that *I* was actually responsible for the stain which was very far from the truth. I received a text message from the owner later on saying they found the source of the stain within their business and that was why they were able to treat it appropriately. I love that my dress is in good condition again, but I dislike a little of the attitude that came with getting the situation resolved. I read through the reviews on Google and here and it seems like this business has a track record of providing subpar service but quickly being able to adjust and fix their errors. This would be a boon if it didn't come with a side of slight finger pointing at the customer first. Meh.

I had my wedding dress cleaned and preserved. This place was recommended to me by the designer who…read moremade my wedding dress. Fantastic quality!

Excellent customer service, friendly staff, and do a great job at reasonable prices for dry…read morecleaning. Also clean rugs and drapes and did a great job.

This place has been our go to for some time. They do an awesome job every time in a timely manner!read more

Needed a jacket dry cleaned for an interview. They got out all the soap marks from when I tried to…read morewash it myself. It was ready in 24 hours but they were ok holding it for a week when I got called out of town at the last minute.

This is one of the few FULL SERVICE Laundry/Dry Cleaners left. Conveniently located near Hwy. 70…read moreand OHB, they do pickup and delivery at NO charge, and do flawless work. 5-Stars.

My husband had his whole suit cleaned here for just $12 and it came out perfecto!…read more I've never seen a dry cleaner w/o hand written tickets, so this place tickled me impressed with their computerized system. Also, when my husband went in and was waiting for maybe 1-2 mins (not long), he called out or rang the bell and the man came, literally, sprinting/hopping to the front extremely non-intentionally hilariously and was really nice.

I can't say enough wonderful things about this cleaners. Kind and friendly staff, great prices, and…read morethe cleaning is impeccable! I highly recommend!!!

I have been a customer for over 10 years and they do such a great job I take my laundry from…read moredowntown out there( 10 miles) after trying many other options. Nice people and professional results.

I really like this place. Everyone is always so polite and constantly hustling to get you in and…read moreout fast. They seem to be pretty knowledgeable when you have questions about an item or request something that might not be wise, given the garment or fabric. I've never had an issue with them and will continue to give them my business in the future.

I have used this cleaners for over a year and they have lost/damaged multiple articles and have…read moredone incorrect alterations. I have literally returned a pair of pants that needed an alteration multiple times because there was no alteration performed, only dry cleaning! It's comical. Both the staff and the owner have said that they have internal communications problems, that's an understatement! Do yourself a favor and go somewhere else. I started going to another cleaners down the street and have had a much better experience . Belle Meade cleaners is obviously struggling to run a business.

Ruined my drapes and was very argumentative Mr Seo w would not even tell…read moreMe how Long he has owned the store. I have been coming here for years and have never had any issues. Refused to issue a refund. Don't go here !

Nice caring people, They really care about what they doing !…read moreI own alteration shop and I recommend all my bridal gown cleaning only to this place. Highly recommended !

Over priced and the prices are not stated upfront. When I picked up the make workers were very…read morerude. The location was convenient for me however, I will not be returning!

My daughter's wedding dress was designed by Jean Dudley Smith and hand sewn--an heirloom…read moremasterpiece, and she had a rip roaring blast at her wedding while wearing it! Oakwood cleaners restored it to pristine condition! It takes a long time, but I trust them, and it's worth the wait!

I had a sweater dress that I believe was shrunk and when I asked them about it they said they…read morecarefully measure everything in advance. However, when I asked for the measurements they refused to provide me with them unless I bring the item back in, which makes it clear they will ensure the measurements of the garment currently match what they are going to say is on file. They were not understanding of the fact that I do not want to take a trip out to them unless I can measure the item in advance and see if it did indeed shrink from what I have on file. When I tried to explain this they were very rude to me.

I asked for delicates - which I put in a different colored bag , to be washed delicate and hung…read more My Ralph Lauren sweaters - they shrunk! I had 3 pair of "not your daughters jeans " (180.00/ per pair) they PUT ThrM ON tHE dryer! Totally ruined them. My husbands tommy Bahamas shirts were washed and then dried in dryer and then folded ! Not even on a hanger ! What a disaster ! Never ever again! Keep looking. I have pics - if you'd like to see - pls PM me.

From the owner: Concierge Cleaners is a mobile dry cleaning service that strives on great customer service and…read moreconvenience. Quality laundry service at your doorstep!

Quick and easy. One medium sized wash was $7.50 and took 22min. I say medium but I was able to wash…read morepretty much all my clothes at once. Drying took like 35 min and $3.50 or something like that

No worker here to assist with anything my clothes been stuck in washer for 2hrs n no one is here to…read morehelp with that. Like they don't have workers that work. Wat if something goes wrong and no employee is here!!!!; so ridiculous so now I have to leave my clothes overnight cause ain't help working!!!!!#pissed