I am very happy with this drycleaning service. I needed a service that could do home drop off and…read morepick up. They have an excellent app that tells you pricing and the status of your order. My clothes have always returned in excellent condition. There was one snafu where my down comforter was taking a long time to return. I simply called the owner who responded immediately and made sure the comforter was delivered to me that day and also gave me a 50% discount since it was late. I also have to keep reminding them to give me a valet bag. Other than those 2 issues, I am happy with the service.

Follow up: After another call, they found and returned my clothes, at not charge. Apparently…read morethere was some confusion as to who had deposited the clothes in the locker. I'll give them the benefit of the doubt because, as we all know, apps have bugs. So I will use them again. I left clothes in a Velda Rose locker for pickup on July 18. They have not been returned as of July 27. There is no information on the app about the clothes (other than that they were picked up) or when the order will be process. During a phone call yesterday, I was promised I would be called back but was not. Today, no one answers the phone. Next stop is small claims court.

dropped off two button up shirts and a pair of trousers to get dry cleaned. when i went back two…read moredays later there was two women waiting already questioning what was going on. Not sure what was happening, but eventually the lady at the counter helped me and gave me my shirts and pant. $45 bill which seemed quite extreme to be. thank god i didnt bring in a jacket. now it has been sometime since ive been to the dry cleaner, but i questioned the cost to the lady and she said that was a bargain. i wasnt in the mood to fight and the two ladies that were still waiting for their clothes also seemed shocked. i would avoid if you dont know their prices already.

Yazzzzz! Ok so I worked at a cleaners before and may I say, this place is awesome. My husband…read moreneeded one of his jackets cleaned and we are not disappointed with the service. I personally think dry cleaners have a particular smell but each is different from each other but this one has zero smell. It's neutral. This particular jacket went through a rough time before it hit the cleaners so I was not even hopeful it could be saved. I told my husband to just buy a new one. He has an emotional attachment to it so it wasn't an option apparently (is this normal in guys?, asking for a friend) so there he was dropping it off. The lady that owns the place is nice and knows what she is doing. I know for sure she has been there for at least 20 years and I see why. She is fast and very good. My husband was excited she does alterations (inside joke) so we definitely will be trying those services too and I'll update my review, but so far, come check her out!

Happy Accident!…read more Another cleaning service comes to my office twice a week. The bag was accidentally given to Sparkle Cleaners and I couldn't have been happier with the results. I had a fairly large order to complete with suits, dresses, and a few alterations. Not only did Sparkle Cleaners do a better job of cleaning my pieces, but they were less expensive! The alterations were done perfectly! They even went above and beyond by calling me to let me know that the particular snap that I needed to repair a shirt would look different because the maker uses their own brand. They definitely exceeded my expectations and I will be using them for now on.

If you need alterations to a military uniform, look elsewhere…read more SSG in the U.S. Army, recently commissioned to 1LT, dropped off my OCP tops and PC on 6 December and ended up calling today, 14 December to see if they were ready. Got the go ahead to come on in to pick them up. When I get there I am greeted by a very nice older lady, gave her my name, and she retrieved my order. As she brings it up front, puts it on the hanger, it becomes blatantly obvious something is very wrong... When I dropped these tops off, I called first to make sure they were knowledgeable and performed alterations on military uniforms and got a very confident "Yes, we can take care of that." I brought in 4 sow-on patches for my 3 tops and PC, on already sown pieces of uniform, explained that they only needed to be replaced in the same places as they were already sown with the new patches and how they were to be positioned in reference to the rank. The first thing I noticed was that the rank was cut down in such a way that the rank of positioned underneath the U.S. ARMY patch, well off the center line of the jacket, leaving no way to salvage the patch, and a clear cut violation of AR 670-1. On further inspection, the patch placed on the PC was off set, uncentered, and tilted. When I bring this to the attention of the very nice older lady, she goes to the back to grab her store manager. This lady was immediately very unpleasant. I explained the errors to the uniforms and she accuses me of not providing instructions on how they were to be placed, when in fact they had the PERFECT reference for the already present patches, and needed only to be placed just like they were already on. I then went on to explain how the patches could not be used again, because they had cut away way too much material and would need new ones. I gave Shopmyexchange and Rangerjoes as references where they could find new ones and gave a detailed account for the pattern (OCP) and rank (1LT), because I refused to purchase more patches destroyed by the one that put them on. It doesn't end here.... I get a call back about 15 minutes later, from someone identifying as the owner, informing me to come get my items because they would not be doing any more work due to my attitude towards his worker. Never during any of this interaction did I have an "attitude" or display any behavior that was unbecoming of an Army NCO/Officer. I informed this person to please hold onto what he planned to tell me, I was on my way, and we could talk in person. I get back to the store within 5 minutes of hanging up and greeted by the same man identifying as the owner. I allow him to express his side of the story and what he was told by his store manager, to which points he asked me: "Do you see an Army post anywhere around here?" and "(My store and workers) are not in the service and do not know anything about putting on these patches." My turn... I get to look at my patches again... pointing out the same problems, to which I ask, is this work that you can support and back? (owner acknowledges how poor the patches looked on the uniforms and PC) I am a subject matter expert, quoting AR 670-1, explaining that there was never any point in time that his staff communicated to me that they did not feel comfortable or able to complete this work. At this point this man is flushed, visible shaking, and getting louder with every response. At the end of this conversation, this very nice older lady passes me way more than the patches were worth and I attempt to refuse the cash in excess of what the patches cost, met with resistance by the owner, insisting that I take it all. Before I leave, I expressed how unprofessional I thought his and his manager's behavior have been. To which he responds: Where are you from? I respond: "I own a house here in Lebanon, and I grew up in Antioch, TN. Are you really trying to give me a southern hospitality lecture? I have been more than accommodating with insisting that you and your office have a second try to fix the mistakes, I am an ICU nurse, keeping people alive for a living, and know much more of southern hospitality than has been shown to me here." Overall, the manager, owner, and whomever performed the alterations have no knowledge of how to alter military uniforms on the simplest of items. They do not know how to admit fault, and worst have the most unprofessional attitudes that I have ever experienced in a service-type business. I will not be returning, and if you would encourage everyone to not support this rude, unprofessional business.

I have been seeing them for 20 years! They are amazing, great service, attention to detail, never…read morehave to touch up anything that is pressed, alterations are reasonable and quick! So glad I have found this dry cleaner!

the owner is so mean and told me i needed more "up top" to fill in my dress. completely…read moreunprofessional and rude.