I've sat on this review for awhile.. but it's time…read more
I took a chance with this business, I really did. They have over 50 business photos and zero reviews. That should've been my first red flag. The 2nd should've been the pushy sales manager.
I contacted this business because they offer mobile detailing and the business owner I spoke to for the quote seemed to know exactly how to fix my issue.
For context, I spilt a 20oz shaker bottle of muscle milk + water on the back perforated leather seats of my wife's 2019 Lexus rx 450 h. In 10 minutes, the shake was gone, the seat was dry, and I didn't realize how bad the situation really was..
Fast forward to a day later, an enzyme cleaner from home depot.. and a lingering and increasing stench coming from the back seat.. I pulled the trigger for a "professional".
I did some basic research, I went through the projects option here on yelp. And out of all the people I spoke with, the business owner at Luxury Car Cleaning advised he had all the right tools, deep cleaning machines and even an ozone machine to take care of the issue for $200-250.
Of the 10+ companies I asked, a majority were higher or said it wasn't possible. So I chose this company. I set a date, and hoped for the best.
Did I get the best? To an extent. I have no issues with the tech that showed up. What I have issues with is the boss that sent him out and the equipment that was used.
Did they have an ozone machine and a deep cleaning tool to reach my problematic seat issue? No. The tech wasn't even aware of what my issue was. We spoke through Google translate and it turned out to be $350 for a full inside and outside detail. It took about 2-3 hours, and besides a power washer, drill brush (for the wheels), vacuum cleaner, leather cleaner, and a plastic cleaner spray.. there were no other "specialized machines" to "fix my problem".
As I said before, I don't blame the tech at all. He was very nice, hard working, and as far as detailing, he did a good job with the basic equipment he was given to use.
Is my issue resolved? Nope. The scent came back the next day and got worse throughout the week. I overpaid for an interior and external detailing service.
After more research, more calls, long talks, and a referral to a shop in silver spring, I'm having it fully cleaned by another company.
The reality is I should've gone to the right place for the right solution. My issue is an upholstery issue and the shop I found will remove the seat, take the leather off. Powerwash the leather, deep clean the foam, and ozone clean the car.
It'll take 7-10 days, and $950. But, I will get progress photos throughout the process, the entire inside done, and a 24-48 hour ozone treatment. PLUS, a guarantee the smell doesn't come back and a warranty if it does that they'll fix it. That place is called Car care customs and has been in business since 1986.
Would I recommend you hire Luxury Car Cleaning? No. Unfortunately, I got a bait and switch.