Wonderful Experience with Rich. A very pleasant car buying experience, would definitely recommend…read morethis Dealership. High-End inventory, nice facility, superb customer service, Rich did everything to get me the right loan approval and overall taking in my trade and applied all their incentives with the trade and finance rebates they offer. Gladly all turn out to be just what i have imagined. Thanks Rich and The Team.

0 out of 5. Stay away from this place. I bought a used Tesla…read moreModel S from Michaels Auto. They lied to me, saying it had free Supercharging for life. In reality, I'm paying $30 every single day just to charge it. Do the math -- that's thousands of dollars a year they stole from me with their lies. The car qualified for the $4500 tax credit, but the dealership gave me no documents to prove eligibility. I emailed and texted them multiple times -- absolutely no response. Total silence. This dealership is full of scammers. No honesty, no responsibility, no respect for customers. Avoid this place at all costs. Learn from my mistake.

Came in for an oil change on the Maxima and leaving with a 2026 Pathfinder Platinum. Mark Santana…read morealways has time to help us negotiate and get the best deals.

I'm really conflicted about this dealership. Let's start this off by saying I bought my 1st ever…read morecar here (had help from parents) so as far as payments and all that stuff goes, things were good. Now as far as maintenance... well that's another story. Came here sometime last year to get my oil changed and I waited 3 hours!! before I asked for an update. The lady that was my service advisor was very rude and unprofessional when I asked for an update. Literally have no idea why she was so rude, it was a genuine concern why it took 3 hours for my oil to be changed. I come today to get an oil changed and before I had handed over my car, I mentioned that my Washer Fluid light kept coming on and even after filling it up, it would turn off and than a few minutes later it would turn back on. The guy helping me was...not sure how to describe it but mumbling much of the time and it was very hard to hear/ understand him. I waited AGAIN 3 hours and asked for an update. This guy was vey hard to understand and he mentioned how my Coolant tank was completely empty and I had no coolant, don't know much about cars, but I do know that couldn't have been possible (the fact that I had no coolant) because my car would have overheard on the drive over (a good 30 minutes from my house). I went back and forth with him asking questions and could hardly get any proper information out of him. In the end the technician that was working on my car, pulled me into the back and "showed me" what he did. Basically saying he checked my coolant for any leaks, and said I had none. And that he filled my tank up. He also stated that my washer fluid tank had fluid in it. I then proceeded to explain my coolant was never "leaking" from my knowledge but I had thought it was my washer fluid. As the light kept turning on and there would be nothing in the tank. Not sure if they really weren't understanding what I was saying, or they were just avoiding the issue but I had to leave for school. 5 minutes down the road my washer fluid light turned on again :/

It was the time again for car maintenance. I just did an oil change and tire rotation, which was…read morepretty pricey at 155. They did upsell more recommend services like coolant and tire alignment, but that would have jumped to over 700. I just stuck with the basic routine. I waited in the lounge, scrolled through posts, and surfed the net while I waited. Got texted with inspection notes and recommend services, but I declined. After an hour and half later, they texted me and said they were done. I paid the bill in the counter and left. The service staff are friendly and helpful, but the prices here are very expensive. But they get the job done and I trust them because this is the place where I bought my car. For other advanced services, I might look elsewhere for cheaper prices and still reliable. But if you are looking for reliability and friendly staff, Autonation is still good. Overall: B

Worked with Isaiah this time around. Got my car back even faster than what he estimated. He was…read morecommunicative and thoroughly explained everything. Fantastic service advisor. I also toured the new 2026 rav 4 and looked at costing. Waiting area was packed but I was still able to find a spot with a nearby outlet. Water was offered and I was texted every step of the way during my service. The check-in for service got an upgrade as well and it's a lot faster.

Quiero agradecer especialmente a Juan Sabate por la excelente atención y el profesionalismo que…read morerecibí durante la compra de mi nueva Ford F-150. Desde el primer momento fue una persona muy amable, respetuosa y transparente, siempre dispuesto a responder cada pregunta y ayudarme en todo el proceso sin presión ni complicaciones. La experiencia fue de 100/100 y sinceramente salí súper feliz con mi compra y con el trato recibido. Se nota cuando alguien trabaja con pasión y realmente se preocupa por el cliente. Recomiendo totalmente a Juan Sabate a cualquier persona que esté buscando comprar un vehículo y quiera sentirse bien atendido, orientado y seguro durante todo el proceso. Muchas gracias por hacer de esta experiencia algo tan positivo y profesional. I want to give a special thanks to Juan Sabate for the outstanding customer service and professionalism I received while purchasing my new Ford F-150. From the very beginning, he was respectful, transparent, patient, and always willing to answer every question and help throughout the entire process without pressure or complications. This experience was truly 100/100, and I honestly left extremely happy with both my purchase and the level of service I received. You can tell when someone genuinely enjoys helping customers and takes pride in what they do. I highly recommend Juan Sabate to anyone looking to purchase a vehicle and wanting a smooth, professional, and trustworthy experience from start to finish. Thank you again for making this such a positive experience.

March 15, 2026 purchased Ford Explorer. At closing they hand you a thumb drive, no real paper docs…read more When I was finally able to open the drive I found an extended warranty fee of $3,700 added. I immediately called the Credit Manager who promised a refund on the following Monday. On that Monday Ochoa, Credit Manager said it would take 6-8 weeks for the refund and that he would then send it to the Lender. I asked if my payments would change and he said no. So I would be paying interest on something I never received for the term of the loan. Greenway never disclosed the kickback they get, if any from the Lender. Greenway sent me a letter stating they did no pull my credit; then I contacted Experian and found out they lied. I do not recommend doing business with Frank Rodriguez who owns Greenway Ford in Orland.

I went to Greenway Kia East to buy my new car and walked out feeling a bit scammed if I'm being…read morehonest . At first my experience was great. I reached out as I saw they had a 2016 Kia Rio for only 4100 listed on the website . I called the dealership and the salesman was very kind and told me I can come into to check out the car. I went in with my bf at the time and when I saw the car I knew it was mine. I was in desperate need of a new car as my old car crapped out in me . I test drove the car and everything . I did get a few pre approvals from other banks but I would've had to get a brand new car with a year of 2020 or newer and none of them were in my budget. I told the salesman that the Kia Rio is the car I wanted so I waited a couple of hours and waited to sign the papers . I sat with the finance department to go over approval for my car loans . He set me up with a credit union however when we went to look over options the systems were down so I couldn't sign that day. I was able to drive the car home and was told to come back Monday . So Monday rolls around and I went in to sign for the car however some things were off I noticed the price went up to $12000 and my payments were like$ 278 for the car. I saw they added their warranty, gap insurance , as well as their service package . I stressed I didn't need all these things but the finance guy was saying it was the only way to get an approval on the car . I signed the contract . However things went south from there . I tried to reach out to the finance department to request a cancellation for my warranty and service and was told to wait until I make my first payment I am like that makes no sense . Why do I have to wait . So I had reached out to their management to get the cancellation form and was able to submit it . The manager stated that this is not true and that there is no 30 day waiting period and I can cancel the warranty and service at any time . I also tried to see if I could return the car but I couldn't as there was no return period in my contract , and there was still a lien on the car from the bank. I was literally in tears trying to get someone to help me as I was not okay with an almost $300 car payment on top of insurance . I also stressed I couldn't trade the car in because I would be upside down on the loan and was told that because of the year and mileage of the car it was best to keep it at 12000. So after going back and forth with the dealership and the credit union I was able to get the car loan to $6000 in which my payment has been lowered exponentially . But honestly even with a man coming with me to buy my new car . I still felt a bit scammed because they added all these extra fees and weren't trying to help me . It took me going over there head to management to get answers and help. I will say their customer service is okay. They are friendly and willing to help you but once you drive off that lot you are on your own . I am very grateful and blessed to have my new car overall. I don't think I would recommend going the dealership route to buy a car and I don't really care for this one in particular just based off my experience . It definitely feels like a money grab . I get they have to get paid but I am a new customer and wasn't thrilled with my first impression.

I came here a few weeks ago to buy a car, and the service was amazing. The staff were very patient…read moreand kind. Highly recommend coming to this store.

Bought a Ram 1500 in 2020. Experience was the typical car buying Kabooki dance…read more Where they have excelled is the service department. Had an issue with the steering box and they were the only dealership that could figure it out. My local dealer was clueless so I drove back to Orlando and told them you have my truck until you figure it out. They did. I have been taking my truck here ever since. Over four years of routine preventative maintenance and a few warranty things. Even worked with me on my visors when they failed. They gave me a loyalty discount. Ask for Tyrese as a service rep or Trace. Both will make sure things are taken care of.

Worst car repair experience EVER…read more.. On 3/24, after years of sharing a car w/my husband, I woke up & just felt it was time to buy a car. Still in my pajamas, I plugged in a few requirements - clean car fax, service history up to date, under original warranty, black exterior, & under 25k - that's it. I didn't have any particular vehicle in mind. I was getting what I needed - not what I wanted. 1st car that popped up was a 25 Jeep Compass. My son likes Jeeps so I hit the buy button after checking the service history, warranty, & car fax. It was the easiest car purchase ever... almost too easy. The jeep was delivered a few hours later - looking better than I imagined. I should have known - nothing is that easy!!!! Carvanna left the car in my driveway. I dove in like a kid on Christmas Day does to the tree!!! Started her up and proceeded down the street STOP RIGHT THERE!!!! Car felt like it was struggling to accelerate. My only history of a 4 wheel drive car is from over 30 years ago. I thought maybe I had to do something different so went right home to be responsible and not risk doing anything to hurt the car. I logged into Carvanna to see if a manual was in my account to see what could be happening. This is when I found the car had an open recall. I do not know if that was something I missed or Carvanna does not put it on the account until after purchase but the open recall issue sounded exactly like what I just felt. Off I went to the closest Jeep dealership. The service advisor there told me they were integrating a new system and it would probably not be until Monday. They would look at my car. This was on Wednesday. I said the Carvanna trial period would end and I could not wait that long. The guy was very nice and called Greenway Dodge. They said come right over. Great. I arrived Wednesday, March 25 & spoke with Trace. He was pleasant - he handed me a coupon to go to the enterprise rental car that is in the dealership. This is very convenient. There's no charge everything is covered under warranty. Fabulous left, thinking they'll figure everything out & I'll go on about my life. WRONG!!!!! 3/26 Trace sent me a message saying they were still working on the car, but they were not finding any issues, however the factory recall had been done. I reiterated that the sound was equivalent to bad brakes. He asked me if he could keep the car overnight and that the tech would look at it again in the morning OK... 3/26 I was told there were not any issues and to pick up the car. I took the drive out there again which by the way is almost two hours in traffic roundtrip - not fun... I got in the car and heard the same noise that I described immediately. I grabbed Trace and he went for a ride with me. Sure enough he could hear the sound. He told me that it was the ABS brakes and that was fine. I didn't feel fine, but OK - I was hoping he was right - proceeded home and the car starts flashing all sorts of lights at me. NOW WHAT!?!? 3/30, I had to drive the car back there & again drive home with a rental car while they tinkered with it. Later that day they told me there was nothing wrong with the car - even though I had sent Trace pictures of the flights flashing something clearly is wrong with the car because flashing lights with all sorts of warning messages don't come on when nothing is wrong. 3/31, Trace said they drove the car for 25 miles & there was absolutely no issues so pick up the car. 4/1 make the drive out there again, get the car & before I am even out of the parking lot sure enough here comes all the lights & warning signals again. Once again, I am driving home without my car, wasting gas, money and my time. This time they confirmed my complaints & said it was a bad BCM. 4/3 I'm told to pick up the car again. I was told everything was fixed. But apparently not because here we go again I'm not even out of the parking lot & the lights are coming on again. I go back and speak w/Trace. He said maybe I got a bad defective part. Could I get a defective part or these people just completely incompetent to fix things correctly? At this point, I'm no longer interested in dealing with Greenway Dodge. 4/4 with only three days left to decide what I am doing with this car, I take it to another dealership. I explained my situation to the service rep and he was very clear that it's their job to figure out the problems. This was absolutely refreshing. 4/6 I dropped off my car & by the next morning the other dealership had fixed it once and for all. They also found a leak that Greenway did not find. Not sure why Greenway couldn't get their act together, but I do not recommend anyone go to the service center.

We have been coming here for 18 years, rather I have been..or at least my name is only in the…read moresystem...surprisingly. this is where we got our old Equinox 2007 ...till now they changed from Holler Chevrolet to Holler drivers mart..now drivers mart...even though outside sign on 436 states Holler drivers mart. Many have changed. Our best service person was Mel Feddon brother. Now Jackie also moved up quickly. They do good job.

Monica helped us purchase our Suburban and she made us feel so comfortable. She was very honest and…read moreup front. She worked really hard to get us a good deal along with her manager. I would definitely recommend seeing her, she is so sweet and truly cares about her customers. Matt from finance was also great and helped us lower our monthly payment. Thank you guys!!

I had a wonderful car buying experience at Holler Honda. They have the best price guarantee so…read morethere isn't any haggling, the price you see is the best price. They also don't work on commission so they aren't just trying to make a sale so they can get their piece of the pie. Peter was absolutely fantastic! This was the fourth car i've purchased from a dealership and I've never had the sales rep be as knowledgeable as Peter was. I was SO impressed! It was apparent that he cares about what he does and is passionate about it enough to take the time to learn EVERYTHING. He gave me an in depth response for every question is asked. I can't say enough good things about him! We dealt with Mike for finance and he was wonderful too, talked me through the paperwork and add-ons and was patient while I asked all the questions. Lastly, Wiz was super friendly and helped with my trade in. Overall, this was a great buying experience and i'm so happy with my new car!

I bought my first Honda here during the pandemic. Had a great experience then, and I'll usually…read morebring my car in for services here now. There was only one time where I was quoted a ridiculous amount of money for 4 new tires and I remember turning around and looking at their black board right there in the middle of the service center area and seeing the summer special going on for tires and asking: "So, why can't I get in on that deal?" What do you know, he went back to talk to someone and I got in on it. Maybe he was new. Also, I would say, go on their website and check out the service specials they've got going on. I have never had a problem with them honoring the coupons I bring in. Granted; its more expensive to get your car serviced here then say, Firestone or Tiresplus but if anything happens to the car and they've serviced it, they take responsibility for it. While you're waiting there's an area that has surprisingly great coffee, and snacks. Make sure you make an appointment for your service or you risk being turned away due to unavailability; especially if its days before a holiday.

So you have to understand, buying a car is NEVER fun. Its a long experience, especially with test…read moredriving cars and preparing to get a loan. It's just not fun. Sales people are there at the end of the day to get you to buy a car. I will say, I don't have too many negatives about this place. There are a couple gripes I have but they are small and over all, I was treated with respect and the people are friendly, even when I came in and thought I was going to change my mind and exchange my vehicle for something cheaper, they were nothing but nice to me. Khaleed, Dallip and Omar were the ones who helped me. And they were thorough with everything including the loan process and the price. Prices for vehicles are higher than ever so that in it self was stressful but that has nothing to do with the service and the people I worked with. The only thing I would have loved is if the process was sped up a bit (but that was no ones fault and it comes with the territory) and if they changed the music. They played house music all day. So for 7 hours that's what I listened to. It might be a sales tactic to try to get people to buy a vehicle. Who knows. Overall, this place is worth a look.

Title: Misleading Listing, Broken Promises, and No Resolution on Repairs or Return…read more I recently purchased a used vehicle from Off Lease Orlando. To begin, I was initially working with one salesman, but due to my inability to get in contact with the original salesman despite repeated attempts, I was eventually transferred to another salesman to complete the sale. This inconsistent communication and conflicting information continued throughout my entire dealings with this dealership and their staff. The vehicle was advertised and sold to me as an all wheel drive (AWD). However, when the car arrived, it was discovered by my trusted mechanic that the rear-wheel-drive system had been removed, meaning the car was not all wheel drive as described. This was not disclosed before the purchase and is a major misrepresentation of the vehicle's drivetrain. In addition, I found multiple undisclosed issues at delivery, including: * Additional miles on the odometer beyond what was expected or reasonable for a car "delivered on a truck." * A tear in the driver's seat, scrapes on the rear driver side panel, stains and tears in the roof cloth/headliner, problems with the rear safety sensors, and two front tires in need of immediate replacement. The delivery process was also misrepresented. I was told it would be a simple and straightforward shipment, but the car took 10 days to arrive, during which I received little proactive communication. I was initially told the car was delivered on a truck, but the odometer reading at arrival suggested it had been driven a significant distance rather than transported as promised. I was told I had a 5 day return window that started once the car arrived. However, once I discovered the misrepresentations and defects on Monday following the Sunday delivery, the dealership changed its explanation and claimed the return period actually started when the paperwork was signed, which was not what was discussed during the purchasing process. This policy was not honored, and I was effectively denied the return window I was led to believe I had. I was not able to get the car returned, nor did I receive any refund or reimbursement for repairs needed to address the items that were falsely described or misrepresented in the listing and during the sale. Overall, this experience highlighted serious problems with false or misleading descriptions, inconsistent communication, and an unwillingness to honor the promises made at the time of purchase. Potential buyers should be aware that this dealership may not always follow through on what is promised and that important details--especially drivetrain, mileage, and condition--can be misrepresented in the listing or during the sales process. This dealership has also been found to be very difficult to communicate with via phone or email. I would advise future customers to carefully verify the vehicle's configuration, get all promises (including return policy, delivery method, and who will be handling the sale) in writing, and get a thorough inspection before finalizing paperwork regardless of what is verbally promised.

Seriously the best car buying experience I've ever had. Dwayne was so kind and laid back. I never…read morefelt pressured to buy. He gave me the time to test drive twice and to have the car inspected. Usually I feel a little stressed after making a big purchase but in this case I feel relieved. I know I got a good deal and Im happy to support this local small business. Thank you, Dwayne! Keep doing what you do.