Quiero agradecer especialmente a Juan Sabate por la excelente atención y el profesionalismo que recibí durante la compra de mi nueva Ford F-150. Desde el primer momento fue una persona muy amable, respetuosa y transparente, siempre dispuesto a responder cada pregunta y ayudarme en todo el proceso sin presión ni complicaciones. La experiencia fue de 100/100 y sinceramente salí súper feliz con mi compra y con el trato recibido. Se nota cuando alguien trabaja con pasión y realmente se preocupa por el cliente. Recomiendo totalmente a Juan Sabate a cualquier persona que esté buscando comprar un vehículo y quiera sentirse bien atendido, orientado y seguro durante todo el proceso. Muchas gracias por hacer de esta experiencia algo tan positivo y profesional. I want to give a special thanks to Juan Sabate for the outstanding customer service and professionalism I received while purchasing my new Ford F-150. From the very beginning, he was respectful, transparent, patient, and always willing to answer every question and help throughout the entire process without pressure or complications. This experience was truly 100/100, and I honestly left extremely happy with both my purchase and the level of service I received. You can tell when someone genuinely enjoys helping customers and takes pride in what they do. I highly recommend Juan Sabate to anyone looking to purchase a vehicle and wanting a smooth, professional, and trustworthy experience from start to finish. Thank you again for making this such a positive experience. read more

March 15, 2026 purchased Ford Explorer. At closing they hand you a thumb drive, no real paper docs. When I was finally able to open the drive I found an extended warranty fee of $3,700 added. I immediately called the Credit Manager who promised a refund on the following Monday. On that Monday Ochoa, Credit Manager said it would take 6-8 weeks for the refund and that he would then send it to the Lender. I asked if my payments would change and he said no. So I would be paying interest on something I never received for the term of the loan. Greenway never disclosed the kickback they get, if any from the Lender. Greenway sent me a letter stating they did no pull my credit; then I contacted Experian and found out they lied. I do not recommend doing business with Frank Rodriguez who owns Greenway Ford in Orland. read more

I offered them $1500 under the OTD price to begin negotiations and was met with an incredibly rude response. This car had been on the lot for 40 days. They are a middle man for a necessity, taking in tens of millions if not hundreds in revenue a year and are worrying upset about $1500. Bums. Buy from Mullinax Ford instead! read more

Zero stars! Went to inspect a used vehicle for a young lady (pre purchase inspection). During the inspection, I found a trouble code pointing towards an issue with the infotainment center on the car (a known/expensive issue for these models). The salesman was extremely unprofessional during the entire process. He stated the code was due to a phone cord not being connected. As a certified mobile mechanic, I immediately knew this was not true. I pleaded for a few more minutes to discuss the situation with the young lady but the salesman was EXTREMELY RUDE AND PUSHY. It came to the point where he yelled across the parking lot "are you gonna buy the car or not?!". Mind you this was in front of customers as well. The young lady and myself were immediately anxious and uncomfortable. I do multiple inspections a month and NEVER seen such unprofessionalism... read more

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After numerous explanations Greenway Ford has explained all the cost and breakdown for the repair of my SUV. Mgr.Ron S and Kelly are now aware Customers want full explanations and any alternate ways customers could be compensated. read more

Worst experience ever. From the service department to the sales department to the finance department. Bought my Maverick on March 6th and as of this date Greenway Ford has yet to pay off my trade in vehicle loan. I keep getting excuses as to why they have not paid it yet. Costing me interest on a loan I should not have 2 weeks + later and paying for insurance on a vehicle not even in my name anymore since March 6th. Do not go there to purchase a vehicle or for service. I won't go back. Marci read more

As a service center for my Mach-E, stellar. I didn't have the highest expectations, and I always brace myself from any sort of "upsell" when it comes to bringing my car in. Especially an EV - there really isn't too many things that need to be fixed compare to an ICE vehicle. Hey, if you're surprised by this five stars, to be honest, I'm probably the most surprised by it, and I'm writing this review. The absolutely positive pros: - Pick up and delivery. No hassle. Same day for me which I had actually expected to maybe not have my car for a couple of days, worst case. They picked it up a few minutes past our scheduled pick up time at 7am (no issues being late, it was only about 10-15 mins) and dropped it back off at around 10am. QUICK! - Text communication. They did try calling me but I missed it, then texted me something, so I replied via text and we just communicated from there. PERFECT FOR WRITERS LIKE US THAT HATE PHONE CALLS! Thank you for this option. - No upsell. CRAZY right. Like, not even a hint of just. Just confirmed what I wanted to do, and knocked it out of the park. No additional costs, hidden fees, etc. As honest as you can get, even for a normal business, let alone a car dealership. - Great customer service. They gave me a complimentary bottle of windshield fluids upon drop off. Wild that they just gave stuff for free. I feel like I robbed them considering everything that I go for this service. As long as they continue to adhere to these amazing standards, they'll be my Ford dealer of choice. Thanks guys! read more

Edlen & lj went ABOVE AND BEYOND!! & we LEFT SOOOOO HAPPY the financier was amazing & this dealership is the best to go to! I came here in 2020 and left with my car , paid it off & had to come right back for our Benz!! Thank you so much to everyone over here It was truly a dream experience read more

Greenway Ford - Go to lj and eldin!!! - Car Dealers Near Me - Orlando, Florida

I try to time my oil changes so I can have them done here when I come to Orlando to visit my parents. I especially appreciate their pickup from your house and drop back to your house option!!!! So convenient! read more

I have lowered my expectations of competency, but it actually caused me to lower the bar even more. I took my car to Greenway Ford. They returned a car, but they returned someone else's car. This is too humorous to get mad at because I can't believe this level of incompetency is beyond unacceptable. I guess I have to lower the bar even more. read more

Advertised price is not the actual price. Went to their website, clicked on "start my deal" and was given a price out the door of $52k. Was ready to buy the car until the salesperson calls and tells me that the actual price is $56k because of a $3k mandatory 'dealer package' consisting of paint protection, door guards, screen protector, etc. read more

Ford's "added safety feature", the Tire Pressure Monitoring System (TPMS) on our 2018 Ford Edge continues to display false TPMS warnings. Over 8 months our vehicle was in and out of the Greenway Ford Service Department at least 10 times with no solution to the problem. After 60+ days of service, the Greenway Ford Service Manager informed us by email the following, "Unfortunately we can't find a fix to this or the cause". This email came as a surprise since I was informed by the Service Manager that they had Ford Engineers onsite to troubleshoot the problem... read more

I purchased a Ford F-150 from Greenway Ford on November 1, 2025, and this dealership has been nothing short of incompetent. I bought this vehicle out of state, while residing and registering the vehicle in Texas, which makes their failure even more unacceptable. They dragged out the deal over insurance despite Texas law allowing 30 days to obtain coverage. Even then, they still failed to do their job properly and made me return on November 12, 2025 to sign documents they somehow forgot the first time. To make matters worse, the deal didn't get finalized until December 2, 2025. A month and 1 day after I initially bought my vehicle. After nonstop back-and-forth from November 2025 through today, January 2, 2026, my truck is still not legally registered. Greenway Ford never transferred my license plate, and the Texas DMV has confirmed they have zero record of any paperwork being submitted by Greenway Ford on my behalf. My license plate is not registered to my vehicle, months after purchase. On top of this, Jorge, the finance manager, was unprofessional and disorganized, and it took over a month just to mostly finalize the deal. Yet, the most basic responsibility, vehicle registration, remains unresolved. Buying a vehicle out of state already requires attention to detail. Greenway Ford failed at even the basics. This experience shows a complete lack of organization, accountability, and respect for the customer. I strongly advise taking your business elsewhere. read more

This isn't just bad customer service - it's a complete breach of trust. Greenway Ford's service center is built on misleading tactics, questionable diagnostics, and shady upselling. They prey on people who don't have deep mechanical knowledge and exploit that ignorance for profit. Do yourself a favor: take your car anywhere else. A trustworthy local mechanic will save you money, treat you with respect, and won't try to fleece you with every visit. Greenway Ford should be ashamed of how they operate - but based on how systemic the dishonesty is, I doubt shame is something they're familiar with. I would never use this place again...Don't say you were not WARNED. This was my experience, and I will never trust them again! read more

stay away from this dealership at all cost. If you have a warranty, they will try and void it for any bs reason they decide. Not to mention that the text love to dog your car whenever you get it dropped off for servicing Dash cam has been unplugged multiple times and still recorded them doing burnouts and redlining the car. read more

The service department here is an absolute mess. I wouldn't recommend it under any circumstance. They communicate poorly about the status of repairs and are disorganized. After having my vehicle for 3 days without any updates, they text me at 4:15pm on Friday to tell me repair will take more time. They offer me to come pick up a rental, but don't tell me the rental facility closes at 5pm. I arrive just after 5pm and they tell me to come back tomorrow to get a rental vehicle. I spent $70 in Ubers getting there and back to my home for no reason. When repairs were done, they left parts of my vehicle still disassembled. They also left their tools in my vehicle and asked me to bring the tools back to them. I left a review of my experience with Ford and the service manager calls me to "make it right." He offers me FordPass points as an apology, but then states "but only if you give another review with 5 stars. It's sort of a bribe." I decline and he states that he'll still put the points in my account. I then provided a follow up review with less than 5 stars and surprise, there are no FordPass points. Not to mention that the manager looked me up online and found my business prior to reaching out to me. He made multiple references to my business during our conversation. This felt very inappropriate. I will give them credit, they did finally repair the vehicle. But this certainly isn't the experience anyone rational consumer expects when needing service on their warrantied vehicle. read more

Another disastrous experience from Greenway Ford. Still waiting on the transfer of tag for registration purposes after 17 days. When the customer contacted the finance department and the salesman, no return call as promised. There is a difference about an "honest" mistake and outright malfeasance. Greenway's actions (or lack thereof) are the latter. read more

Joseph and AJ were absolutely amazing to work with. The deal had a lot of moving parts and they stayed patient, transparent, and genuinely worked to make it happen. They went above and beyond to help me get into the truck and made a stressful situation so much easier. I really appreciate their honesty and effort -- highly recommend asking for Joseph and AJ. read more

I'll start by saying this is by far in fact it's not even close. The worst Ford dealership I've ever dealt with, a month and a half ago, I put $1000 deposit down on a new Ford maverick. That deposit was made to Greenway Ford. Because of the spec of the car, it was not available anywhere in the US at the time. So, I kept searching, a week ago. I found the spec I was looking for at another dealer located in Florida. So, I told them I was going to purchase that particular truck from them directly. And went back to Greenway Ford requested my thousand dollar deposit to be returned. At first, I was denied and they told me that I could not have my thousand dollar deposit back. I was appalled when there was no contract, I told the sales person that if I did not get acknowledgment that day about my deposit that I would have my attorney contact them the next day. Later that day, I heard from the sales person again who said I processed your request. Well, that doesn't mean a whole lot, so I requested that their accounting department be involved and send me something acknowledging the return of the deposit. The next day, I did receive that with a notice it said it's gonna take 2 to 5 weeks for you to get your check. Now that's absurd, they're keeping my money to use it and they're mad because they didn't make a sale. I filed a complaint with Ford motor customer service department. But I'm here to warn you. This is the most unorganized dealership I've ever dealt with. I asked the sales person for a build sheet on the car and a window sticker to this day I never ever ever received it. I called the general manager and left the lady a message politely, I never heard from her. If you're gonna buy a Ford, I would recommend that you go to another dealer and look for a better deal. Never ever buy from Greenway Ford. read more

Thinking about buying an F150 from Greenway? Well, plan on spending from 7k to 9k more than their low advertised pricing on line. Better deals are at Mullinax because they only charge tax and tag and you are out the door. read more

Greenway Ford - F150 dealer fees - Car Dealers Near Me - Orlando, Florida

Was working with a guy named Andrew and he was not good at his job. I didn't like the price they were wanting to sell me a car at when he brought me the price and the first thing he said is, there is the door. See you later. Very unprofessional place. read more

This dealership plays it old school. Old school as in as soon as you're greeted their fact finding questions are what are you looking for and do you have a trade-in. If you're unfortunate enough to have a trade-in hold on to your keys. They play the old snatch your keys away and hide them behind the manager's desk or throw your keys on top of the roof sleazy tactic to make sure you can't escape. While other dealerships I have looked at have offered me $6,000 for my trade-in these fine sales folks low-balled me with $3,000. Ridiculous and despicable! After telling them that I wanted to see a Ford Bronco they directed me to a newer version of what I was already driving. They really need a new team of sales people and/or a professional new sales trainer to fix their ways. I suppose that is only wishful thinking on my part. Dealerships like this are stuck in their ways and can't help themselves gouging the poor unsuspecting car buyer with useless add-ons like $900 nitrogen tire filling fees to bother to change their devious ways. Places like this give all car dealerships a bad name unfortunately. read more

One of the worst car buying experience of my life. They have no clue what they are doing here. First everything is agreed and negotiated ahead of time, A-plan purchase, Provided Pin and insurance info ahead of time and I was to come in and sign and leave. I arrive and waited two hours before seeing finance, get into finance and acted like this was the first time they heard of this deal and had to go get info and create it with me in the office, 45 minutes of the back and forth before I was finally able to leave. Even after all that, still didn't have the contract and was told it would be sent via docusign. Next day I get the docusign, then a week later more docusign, then a day later another.. then come the texts about my A plan providing info I already provided, wanting my sponsor's life history and I'm still waiting for the money from my trade over a week later. I buy ALOT of cars. 2-3 a year, worst one for me ever. Hire organized people, customer experience matters read more

When we came in last Friday, we felt a little uncomfortable but walked away with what we thought was a pretty good deal for a 2019 Hyundai Tucson that my husband purchased with me as a co-signer. We were told the financing was fine but if anything we would just come back and re sign paperwork, no big deal. We called for a week, left messages because we hadn't heard from our finance company, thinking that was weird so we stopped in today to speak with someone at financing. Molly at the front desk was lovely, everyone else treated us as though we were a nuisance. Turns out the contract we signed hadn't been finalized and our new deal upped our interest rate by 10% with payments over $100 a month than we signed for. We already paid the six month car insurance premium. There was nothing they could do. We were completely screwed while they smiled. We then asked for the second key that we paid $500 per the contract and were told they didn't have one and we had to come by on a Tuesday before the end of the month to have it made. Meanwhile I work 12 hour days and my husband works on the other end of town. If you see their plentiful inventory on their website, keep scrolling. If you see their sign on the side of the road, keep driving. I'd recommend purchasing a bike from someone on the side of the road before purchasing a vehicle from this company. read more

Horrible service. They will try to trick you into buying above priced park and still add fees to cover their justifications.

Beware: Ford does not support their cars older than 10 years old I am absolutely appalled by Ford Motor Company's lack of support for their own products. I contacted one of the largest Ford dealerships in my area to inquire about service for my 24 year old Ford mustang, which required pulling the transmission. To my shock, I was told that the dealership would not work on any Ford cars older than 10 years. This is beyond disappointing -- it shows a complete disregard for customers who have remained loyal to the brand. It seems Ford's idea of loyalty is one-sided, as they clearly don't stand by their vehicles once they reach a certain age. I then called Ford corporate headquarters to ask if this was an official policy, and I was told that dealerships are independently owned and operated, and they can do whatever they want. So not only does Ford fail to honor their own products, but they also refuse to take responsibility for the poor service provided by their dealerships. When I called, I was given a "case number" and when I asked for the results or the notes from our discussion so that I could indeed show this to anyone who asked, I was told I would need a court-ordered subpoena to see their records, so zero transparency from Ford also in their communications with customers. This lack of commitment to customer satisfaction and brand loyalty is unacceptable. People need to be aware that Ford does not stand behind their cars once they're past a certain age, and they don't offer the support you'd expect from an iconic American brand. Don't expect any real help or service for your Ford if you've owned it for more than 10 years. I certainly won't be buying another Ford after this experience. read more

Service is terrible. Feel like our car is being held hostage. We dropped our car off two weeks ago and they still aren't done and haven't given us an estimate of time. It is unfeasible that it takes this much time for a repair, they must not have enough staff or other cars are being done ahead of ours. Communication is non existent, they use a messaging system which they don't check regularly and never respond. They told us we needed to do a repair, my husband told them to do it at 10 am one day and they messaged us the same thing the next day not reading the message previously to do it losing a day of working on the car. You try and call and you can't get a real person on the phone, instead you have to leave a message. Funny they have a Hertz rental car service attached to the dealership, but if you don't get an estimate of how long they are going to have it how do you know how long you need a rental, which you shouldn't need anyways. We have always been ford owners and are looking to get a new car but this lack of service and communication is forcing us to look at other dealers as this is unacceptable. read more

What a complete scam! Saw a new car online and offered their asking price and 5 minutes later I get paperwork 10 GRAND over the price advertised. Not sure my review will help as I see most had the same experience. Also, the salesperson Rachel sends me a video of a different (cheaper) car then the one I asked to see. Car buying here is a joke, DO NOT give in to these scammers. Call Ford central and tell them what goes on here read more

This Is the Worst Service Department I had to take a car too. Left My Truck Thursday & Friday Afternoon they call me to let me know my car was being returned because they couldn't do anything to it. Me trying to give it another shot and Set Up Service for Monday morning and it's Tuesday Night, at 9 am they text me to let me know they will start working on it. PLEASE AVOID THIS DEALER . FORD NEED TO DO SOMETHING ABOUT THIS AWFUL SERVICE CENTER read more

jankie car salesman at its fines. I've saved for months looking for the car I wanted and found it on there website called and scheduled to go look at it today . when i arrived the salesman said they had sent the car to auction just to sale me another car. DO NOT SHOP WITH THEM THEY LIE!!! read more

Greenway Ford has provided an outstanding service beginning with the sale and continuing into the maintenance phase of the life cycle. Everyone is professional, friendly, helpful and committed to customer service as well as overall client experience. It is most likely that when it's time to replace my current vehicle, Greenway Ford will be my first choice to provide it. read more

This has got to be the worse dealership I have ever dealt with, I found a vehicle listed for 13,900 dollars, I asked for the "real price" with everything included and the end result even after a 2,000 discount (total lie), the 13,900 dollars somehow turned into a total price of 19,900 dollars, not even including any financing charges yet, they had at least 3-4 different fees and another fee they termed as "luxury upgrade" fee, dealer fee, paperwork fee, etc...etc..., so a listed false price of 13,900 dollars turned into right about 20,000 dollars for a 10 year old BMW with high mileage. Just read the reviews, don't waste your time, these guys are like a mob outfit when you visit the dealership, more like a gang of ruthless liars then decent honest folks. The managers are even worse than the sales folks, so when you visit the sales person has no authority to do anything, they sit you down at a table for hours at a time and walk back forth to the sales manager with your offer, you can see them laughing and joking since they have no intent to accept any other offer then there listed price and extreme dealer fees, so there is no negotiations at all, the sales person acts like he is trying to help you but they are just laughing at you and they will take 30-45 minutes before they return to you and say, sorry my manager can't do that, then the manager will come over and be rude and condescending, and will not move on any price. They are a bunch of goons and liars. read more

Had my car serviced on Friday. Harold was great to work with. Had an issue today / took it back to service and worked with Ivanna. She also has great customer service skills. I believe this issue will be taken care of as well so I have zero complaints. read more

I can't imagine better experience purchasing a car , I have been buying here for the last 6 years and always been happy about it

Warning!! If you can get a decent deal on vehicle from Greenway Ford, then buy it; however, check everything out the sales person tells you because honesty is not part of their organizational culture. The first sale man I dealt with. Don't know his name but his description is a short black male, early to mid 40s, wearing pink shoes and shirt, and bald head. This male lied every chance he got. He lied about 5,000 in fees added on the car saying management budge on the price. He lied about the car being detailed(the car smelled like smoke). His excuse "Well they don't pay the retailer much so that's how they clean the car". I didn't feel right about nothing he said so I left without buying. A couple days later I seen the car marked about 6,000 down. I went back to Greenway and eventually purchase the car at the good price. Just remember people you set the market not "sales man". Here is the warning: my recommendation do not buy an extended warranty from Ford!! They sale you on the years of the contract(4 to 5 yrs) but they do not highlight the miles. It's only 35000 miles until expiration and it's $3,100. Contract!! You can find a better deal elsewhere. I understand why Carmax or just buying online is popular because it's without surprises. My salesman "T" (Latin/male) seemed to be honest, made sure the vehicle was actually cleaned(smell out), and did allow me to negotiate to some extent the buying price. Once again if going to buy here check and recheck everything and do not buy their extended warranties. I do love my car!! read more

I found a vehicle on carfax and thought it was a good deal. I walked in and checked the vehicle out and chose to purchase. I bought the vehicle that night as they were closing. The radio was working when I checked it out, but when I left the screen was frozen. I called the next day saying I had an issue. The response I got was that too bad it's sold as is, and the unprofessionalism was prevalent. I was given the run around. I asked to talk to managers and was always sent to phones that just rang or left messages that were never returned. I was ready to buy a second vehicle from the dealership but due to the lack of morale practice chose to buy another vehicle from a competitor the following week. I would avoid this dealership at all cost. read more

I purchased a vehicle from the dealership on January 28th while I was doing my paperwork I requested a paper copy I haven't received my copy and it's going on March 5th I reached out to the dealership to five different departments and nobody has gotten back to me so I reached out to the general manager and she hasn't gotten back to me the last person I talked to was crystal she told me she would look into it and she has not got back to me read more

I would give zero stars if I could. I made an appointment, but apparently appointments don't matter, as they allow cars to get backed up for service while still allowing appointments to be made that they have no intention of honoring. If you cannot honor appointments, do not offer them, simple. All I needed was the sensor checked because the drive train light had come on. Because they couldn't take 5 minutes to check the sensor (it just needed to be refreshed after the last oil change), they have lost a loyal customer for life. When I went to get the car since they said it would take several days, the service tech, Lawrence Ader, wouldn't even listen to me and just completely blew me off. Again, loyal customer lost. I will never take this car in again (that I bought there), and I was going to get my next car there, but now, that will not happen. read more

If you enjoy being tossed from sales person to sales person and buying vehicles with faulty parts, then this is your spot! Don't forget to ask for Don or Andrew to guarantee you get a real crappy deal. If you want to be ignored I'd specifically leave voicemails for the manager, Hassan, he'll never call you back. :) read more

Horrible Service Dept and Service Manager, had work done on vehicle, found two screws on passengers seat when leaving, service writer said they were wood screws and said they were not from the car, asked to speak with service manager and he said right in front of me that he didn't have time. When I got home I found out the screws hold on the in-cabin air filter door but couldn't put them back because Frank the service writer kept them. Called dealership and a helpful man named Ron knew exactly what screws they were when I explained the situation and offered to send mobile service team out to resolve the problem. I will never go back, and will tell everyone how bad this dealership is, not because the screws were accidentally left out but because the service manager didn't have the common decency to speak with me. If you have a problem and the service manager is such a horrible leader that he wont speak with a customer you know are dealing with a Horrible Business. read more