I received exceptional customer service when I needed help with a battery. The gentleman who assisted me went above and beyond he carried the battery inside for me, and when they didn't have it in stock, he took the initiative to locate another store that did. He even helped carry the battery back to my car afterward. Outstanding service!​​​​​​​​​​​​​​​​ He said drive safe on my way out! Going above and beyond!! read more

I came by this store as my battery that was under warranty was going bad according to the dealership. I walked in and told Tom and he promptly tested my battery, confirmed it was not good and then processed the warranty and installed a new one in 10 minutes! Friendly and efficient service! Thank you! read more

Tom is amazing!! He was able to help me change my dead car battery in less than 20 minutes while I was running late to work. Huge help he saved the day. Didn't try to up charge me for anything. New favorite spot! read more

I stopped here last night desperately needing help with getting my battery replaced on my vehicle. I had gotten a jump from my coworkers to be able to get there in the first place . There were two young Hispanic looking guys inside . Neither one of them looked like they wanted to help me . The one that was supposedly in charge told me they couldn't replace my battery because that would take him 45 minutes which was a lie . There was a girl parked in the car next to me there to see him and he quickly wrote me off in the parking lot to go pike his head in her car and chat with her for 20 minutes. I had the most unprofessional experience there ever . I would never go back there . They are lazy and not there to help the customer at all had horrible customer skills !! I would give this store a 0. Thanks to OReily down the rode I was able to get my battery replaced . read more

Would give it a zero star. Some old white man that was working there at 6:30pm January 5th was too lazy to take the car battery out to charge it. He only jumped the car which gave it enough power to be outside of their parking lot on a busy intersection, so that they wouldn't have to be responsible to help me. Would've been avoided if they listened to me and charged it which takes like 40 min at the other advance auto parts I go to. He said to charge it it'd have to stay over night (which is a lie) and that the battery would explode (which I'm sure would happen bc it's not supposed to be left to charge over night). It'd be fine if he just wasn't knowledgeable, but it was obvious he didn't care at all because I'm a young woman suggesting it. I called after the fact and yup he still didn't care and wasn't helpful at all. If you hate your job then find a new one so you stop endangering people's lives. read more

Advance Auto Parts - The kind of service you'd get at this location. - Auto Parts & Supplies Near Me - Winter Park, Florida

They completely scammed me. After my battery failed two performance tests, one from Honda and another from Tires plus, I came in to replace my battery as covered by its warranty. I spoke to a very tall man with long hair (I didn't get his name) and he said he needed to do his own test before replacing my battery. We went outside and he asked me to turn on my car for the test, which I now know is not even necessary. He explained that HIS test showed my batty was in perfect condition and that he wasn't going to replace my battery, even after I showed the two failed reports. My mistake was going in alone as a young female. He completely took advantage of the fact that I couldn't call him on his bluff with his "test". The next day I went into the Advance on Forsyth with my father and they quickly replaced the battery, admitting that it was no good. Disgusting work at the Advance on aloma. read more

Had to replace the low beam headlight on my Accord, so I stopped by last weekend before work. I view car care as a challenge and do enjoy the process of locating items myself, but the employee behind the counter offered help and grabbed it for me. I went outside and was in the process of following along with my manual to change the bulb and another employee came out to help me once it became apparent that removing the radiator tank extra something was more confusing than I had first anticipated. He couldn't get the burnt out bulb out however, so another employee stopped by and proceeded to change the bulb. The help was appreciated, and I was quickly on my way to work with a working headlight. read more

Super easy experience. I pre-ordered my parts online (the website even double-checked that I had picked the correct parts for my car make/model) and my order was ready for me at the counter when I walked in. Staff was nice and courteous. read more

In the first place they gave me the wrong brakes for my car. I don't know for what they have a system if they're not going to use it right. He was in a rush he didn't let me explain what i needed and just gave me the first thing he saw. Then when I went back to return the brakes, that he gave me wrong in the first place, he had an attitude and he was yelling and he snatched the receipt out of my hand and was really rude about the whole situation. The associate's last name is Wigs and he was really rude and unprofessional. read more

Sexist, rude, unprofessional guys working there. I left and got a higher quality battery for a better price elsewhere, where I was met with kindness and respect. read more

Went to the store at 9:30 am.Did not have the parts but seller insisted and promised that according to the computer if I was able to pay right on the spot they would have the part delivered by 2:30pm.Went to the store at 4:30pm(gave couple of hours extra)the parts were not there.They said they don't control deliveries."Is out of our hands".Wish I could leave zero stars" Don't come here.You will waste your time!!!! read more

So my wife and I went here to ask the guys if they could advise us on what We should do, because my radio just stopped working out of the blue! The one guy said oh we don't mess with electrical and the other guy said yeah idk! So my wife and I took out our manual and ask for a needle nose pliers! Keep in mind I asked both the guys if it could just me a fuse! They both said no! And guess what it was! A loose fuse! So I returned the pliers and when I finally found one of the guys who was sitting in one of the isles and not paying any attention, I told him it was a loose fuse, and he said well did u need to buy one! I looked at him crazy and was like ummm no we got it! Ugh! And they say u need a man to fix cars! My ass u do! Like would it have really killed one of them to come outside with us to see what might be wrong! Geez! Not a happy customer! read more

Went there for a radiator hose, they had to order it and get it next day. I am not sure why these places don't carry parts in house anymore. Seems Everytime I try and pick up something not in stock. read more

My friend needed windshield wipers for her car. Simple right? Not usually when you're a female who knows nothing about sizes, styles, shapes, ect We are what you call rookies when it comes to fixing something wrong on our cars! We walked in to this store and instantly was helped with a smile from SHAWN! He explained why a car needed two different sizes of windshield wipers (who knew?!!). Helped us pick them out, and offered to put them on. It was one of the fastest, simplest, fix ever. Plus he didn't make us feel like complete idiots! Thanks for the great customer service! read more

I wanted to thank the store Manager, Ozzy for helping me with a battery issue I had. My battery died and he called the other store where I bought it to verify the guarantee on it. He changed the battery for me and advised me to take my car to the mechanic immediately because he feared the issue was mainly the alternator, not so much the battery. When I took my car to Toyota, they confirmed Ozzy's suspicion. He was very helpful even though it was extremely hot outside that day. Again, great customer service and I could not thank him enough. read more