customer service terrible and the whole Blue colored attitude belongs in the garage, not in a…read moreretail store with customers. I've been shopping there for years because it's close to my house but they haven't changed their customer service ethics at all so I'm done. I'm switching auto parts store

Big shout out to my new hero, Norris! You know when your car starts with a bit less pep than…read moreyou're used to and you find yourself going "uh oh?" That's exactly where I was last night before I went for an evening walk. Fortunately, I knew there was an AutoZone nearby and they check batteries free of charge (no pun intended). Norris helped me out big-time, not only checking to see if I was rolling with a "bad battery" (Spoiler Alert: I was) but set me up with a new battery in less than 30 minutes. This morning, my car and I were ready to hit the road again - such a relief! Great team, great service - get in the Zone!

The employee here taught me something interesting. I had gone to a closer Autozone after my car…read morebattery was supposedly checked at Firestone and it was showing wear after less than two years. Went to a closer Autozone who did not have the battery. Once here the lady checked and verified that #1 the battery I had was only good for a year but also #2 when Firestone did the check the used the wrong guage,, reading my battery at 525 when they were supposed to use 425 so that is why it was showing wrong. She checked my battery twice and assured me it was still fine and then showed me the slightly pricier but better for my car battery to get for the future. You learn something new all the time. Sadly I do not remember the young lady's name but she had glasses and knew her work.

Battery died right before the store closed, the gentleman working there, Musa, helped me with my…read morebattery and was extremely helpful!!

Replace employee. Basically lied to me saying they cannot replace battery in 2014 Toyota Corolla…read morebut could loan me the tools to do it myself. Left and called another AutoZone and was told no problem. This employee was not friendly, lazy and lied. Ended up going to competition. Never again AutoZone and it is close to me home. Plus, as a veteran they have a discount I didn't benefit from.

Came in not knowing what I needed. They did the Fix it thing gave me suggestions. I called my…read moremechanic he said and I quote "I TOLD YOU THEY KNOW" so I bought the oxygen sensor, saved me over $1200 from the dealer! Thanks again Autozone, shout out to Richard the store manager he knows his stuff.

Never again. Went into the store at opening to purchase a battery for a 2014 Toyota Corolla and…read morehave them put in for me. I had to find the person working. Was not greeted and she acted like I was interrupting her. I told her what I needed and she told me she would sell me the battery but it was too difficult for Auto Zone to put in and that I would have to do it myself. She said she would be happy to loan me the tools. I have used this store for years and always friendly and helpful in the past. Apparently, she was just too lazy. As a veteran I have always appreciated them as they give a discount for veterans. I left not happy at all and went to O'Reilly and the sales person was very helpful. He was personable and put the new battery in within 5 minutes. Not at all difficult. The lady at Auto Zone, I guess, did not want to get her hands dirty or just pure lazy. I probably paid more at O'Reilly's and no vet discount but got great customer service. If I could give Auto Zone on Conway Road zero stars I would. I love to give positive reviews but this time I could not find one thing to be positive about.

Perfectly fine, run of the mill Auto Zone. Stopped in last…read moreweekend to get some new cleaning supplies for my new MINI since I can't take her through the car wash. I spent several minutes browsing my options till Joe pointed out they had a $25 car wash kit that was actually a really good value when you add up the actual costs of the items if purchased separately. Staff was friendly and store was clean. No complaints here :)

Decent enough AutoZone located next to the Taco Bell on Alafaya Trail just north of where Alafaya…read moreTrail intersects with Curry Ford Road. Overall, it was a positive enough experience. The staff was helpful and I got what I needed.

Average experience. Not exceptional, not bad- just okay. What's neat about Autozone is that they…read morewill charge up your batteries for you or tell you if you need a new one at no charge. However, they only stock the mid- high price range. You can get a battery with a warranty at a better price elsewhere. It's good in a pinch though.

I stopped for a diagnostic/check engine light. Richard was very helpful, friendly and…read moreknowledgeable. He was genuinely interested in helping and explaining the problem. He was informative and explained the part, process and system it was related to for the engine. I would recommend this location to anyone. Thank you for great customer service!

Typical bait and switch. I called to confirm they had the starter for my car for the listed price…read moreof $84.99. I told them my car make and model and they confirmed. Drive 20 minutes to pick it up at 9pm and when I got there they said the price was $189.00. When I asked why they told me they had it I was informed they just agreed based on the part number and laughed.

Why did they get rid of self checkout. Now in sitting here waiting to check out. was way more…read moreefficient when you just needed to go in and get something and do the self check out.

Always very friendly and helpful! One of the employees…read moreXZAYVEER helped me with changing my air filter right the way! Thank you.

One would think that being a female, an auto parts store would not excite me in the least. I find…read morethese stores very useful, convenient and necessary. I love looking around at all the different products these stores offer. I have used auto parts stores for many years. The employees are very knowledgeable, friendly and helpful. Please support your local auto parts store. Oh, by the way, one of the things they offer (for free) is installing a new car battery! They also do battery testing, read the codes on your check engine light for basic issues, check your alternator and starter, install new wiper blades and they have a Loan-A-Tool program. It's beginner-friendly and has a wide selection of automotive parts and guides to help first-timers. WOW!

I bought an oil filter for my car here 2 weeks ago, the young man at the register was very nice but…read moreit turned out he gave me the wrong filter. I didn't realize this until i got around to changing my 2 weeks later. I brought the filter back, there were 2 employees behind the counter, one was helping another customer, the second was a different young man who was looking at his phone and did not acknowledge me. The first employee noticed me and had to ask the young man to help me. The young man wore a name tag, "customer satisfaction specialist", which will become very ironic later. I explained to him that I needed to exchange the filter, as they gave me the wrong one last time. No apology. I did not have my receipt, but the filter was in its original box, with the shrink wrap still on the filter, and I had the cc I used to purchase it. He proceeded to tell me he could not find the sale and asked (3 times) if I was sure this was the right store. Then he asked to see my license and scanned it, he said a "no return" flag popped up and asked if I buy and return a lot of auto parts. I told him it was the first time ever, and reminded him I have the cc used (at this location) and that I would not be here, had I not been given the wrong part last time. I had to explain the story to him 3 different times and got the sense he was not listening. He still could not find the sale, but told me the correct part was $2 (yes 2 dollars) more. I asked if my inconvenience at having to come back, due to an error by the store, counted for anything. He just said nope...and then just kinda stood there like he's waiting for me to go away. Finally, he asked the other employee for help, his recap of the situation was that it looks like this was not bought here and the correct part costs more. I had to tell the 2nd employee what actually happened, for the 4th time now. The other employee went to find the right part while Mr. Customer Satisfaction kept looking at his phone. At that point I was visibly frustrated, not what i wanted to be doing on a Sunday AND Father's day. The other employee returned with the correct part and Mr. Customer Service decides to use his words again and say that I owe $2 more. The other employee hands me the part and says, "sorry, we will work this out internally". Mr. Customer Satisfaction goes back to his phone, no apology, no acknowledgement that he has no idea what he's doing and that he's basically getting paid to look at his phone. I live near this store and have always had a decent experience there but after this I will never return.

First time coming to this AutoZone and there was quite a line, granted I came on a Sunday…read moreafternoon. I just came to get my battery checked and replaced. Even during a busy time, the staff was very informative and kind. Yes, I did wait a bit to be helped but the replacement service was quick and easy which I appreciate. I felt good and confident in the service that was performed as I was leaving the shop!

Karina or carina the manager with all the piercings has to be the worst employee I've ever…read morewitnessed definitely swayed me to stay away from autozone. She wasn't just incompetent/knew nothing about cars, but made a customer wait 45 minutes to be assisted while she was goofing around on the clock,then pretended to be out of stock while looking in the absolute wrong direction. Feel bad for whoever owns this location :/

Autozone where you're auto parts are in stock and ready to go…read more My battery died, I walked in with my old battery and I walked out with a new battery. I'm using my epic movie guy voice the car started up on the first crank after typing the last bolt on the battery terminal. Thank you autozone for having loner tools on hand and ready for me to use.

This particular Auto Zone location is on East Colonial Drive across from the Publix and is…read morebasically just east of where East Colonial Drive intersects with Chuluota Road. The staff here was friendly and professional and overall, it was a positive enough experience. Overall, I would definitely recommend this particular Auto Zone.