Gabe, the manager at this location, has demonstrated extremely unprofessional behavior. There…read moreappears to be stereotyping and discriminatory treatment toward certain customers and businesses. This type of conduct is unacceptable and creates an uncomfortable and unfair environment for those interacting with the business. I hope leadership will look into this matter and address it appropriately. Enterprise needs to fire this manager and hire people with great customer experience and have empathy. Gabe didn't go out of his way to help us whatsoever. And we had reservations.

Tried multiple times to book a rental was rerouted every time that had no idea what the inventory…read morewas at the location where I needed to rent. After 4 attempts with confirmation all 4 were canceled by the location. Horribly frustrating!

I received letter from Budget-Rent-A-Car advising me that my credit card would be charged $569 for…read moreglass damage incurred while I was renting it. I did not recall any glass damage when I returned the rental car. I asked for evidence and was sent photos that included the odometer when the car was taken into the shop and a copy of the work order. Fortunately, I had taken a photo of the odometer when I returned the car. The odometer photo I was sent had 173 more miles and the work order was submitted 13 days after I returned the car! The damage I was being charged for was not caused by me! Thank goodness I had the photo of the odometer, as ultimately the burden of proof fell upon me. I do not recommend renting from Budget or Avis, as they are the same company.

Where do I even begin to describe the nightmare the past 48 hours have been with Budget Rent-A-Car?…read moreI made a reservation through Southwest Airlines for a rental through Budget to be picked up at the Missoula airport. Once I landed after a delayed flight on United, I went to the counter to get my car. After hauling my skis and luggage out to the car only to find out that the trunk was broken and does not open. Also, I had paid extra to book a midsize car and was given this tiny Mitsubishi which they say is a midsize. A midsize car to me is something like a Nissan Murano or Ford Escape. Hauled everything back inside to the counter agent and the only car left was a minivan, but I was already running late to my meeting so I took it and left. After a long day of work I got to my hotel parked the car and went to sleep. Less than eight hours later I woke up and went out to the car and it did not start. The security guard at the hotel tried jumping the car and it was not a dead battery, the car would just not turn over. I called Budget's roadside assistance, after giving all my information to a lady and being on the phone with her for over 30 minutes the call disconnected and she never called back. I re-dialed the 1-800 number and was matched with a new agent. She could not see any of the prior information that I had given so I was back to ground zero. Keep in mind it's -10° outside and I'm literally freezing in my work clothes running late to a meeting that I flew cross country to come too. The lady on the phone could not find any information under my name, phone number, address, or reservation number. How is that? She asked me to find the Vin number on the car, after I told her that the windshield was covered in over an inch of ice and snow and I could not see it she informed me that she could not help me until it was found. Then she told me to check the inside door because Budget places a sticker on the door that has the Vin number. Someone at Budget put another sticker over half the Vin number so I could only read her half. She informed me again that they could not send help until I gave her the Vin number. How do they not know their own inventory of cars? Because I was frozen and could not wait any longer I ordered an Uber to come pick me up at my own personal expense. When the Uber got there I asked him to help me locate the Vin number and he was nice enough to chip away enough snow and ice in the freezing cold to be able to read the full Vin number to the agent. Then she proceeds to ask me what year, color, make, and model of the car is. Are you serious? It was a brown minivan, I have no idea what year it was made. Do you not have any of this information? How come it takes 20 minutes to get a car and they ask everything except my blood type, but you don't even know what kind of car you gave me. Freezing, I got in the Uber. As we pulled away she tells me she now needs the license plate to send a truck. Are you kidding me? We drove back around to the car and gave her the license plate number. She told me to leave the keys in the car, unlocked, which makes me so nervous with liability, but I just did what she said at this point. Over an hour on the phone trying to get this figured out while standing in the freezing cold and her only comment was "must be different than living in Arizona." I then asked if she had informed the local, Great Falls, Budget office of the incident and that I would need a car and she told me that it would make more sense for me just to deal with it because she would have to call 100 different numbers to get through. Even the Uber driver was laughing at that intelligence level of this agent. I finally arrived at the Great Falls location, on my own dime from Uber. The Great Falls agent had no idea what had gone on and tried to help me as much as possible. She was able to switch me into a car and get me on my way. I walked out to the car, which was filled with fast food wrappers, used toothpicks, random change, and an empty tank of gas. Are you freaking kidding me? I thought all cars going back to the airport had to be filled with gas. And do you not clean the cars before you give them to guests? I was already an hour and a half late for my meeting so I just said screw it and drove away. I went and filled up the car with gas myself, $50+ dollars later and I was finally on my way. This was hands-down one of the worst experiences I have ever dealt with, with any type of company, rental car or not. I rent cars almost every single week and I will never rent with Budget again!

Had a great experience at Great Falls Enterprise. I ran into some inconveniences the day of return…read moreand everyone in the office was so nice and understanding and helpful! Especially Faith. Very humbled, thank you all!

Wow! So I rent a car here, first off there's a line of 6 deep, one poor person to work on that…read moreline, 3 people behind me. The counter person was great, not his fault it's mismanaged. First sign of a poor run branch! Next, I get the car, notice the tires are shot, but not my issue, yet that is. Driving day 2 I am close to Butte MT. It starts to rain. The windshield wipers are of no value as they are shot! I can't see! I pull over and find a local Enterprise branch. Go there and they tell me to go to the local Honda Dealer. So I do. Honda dealer service manager comes out and tells me you were correct, the tires are shot! I can't let you drive out of here on them. (Enterprise has NO issue renting me the POS). The Honda service manager also tells me that it needs a oil change. So here I am, in a rental car, doing maintenance. Waisting 1/2 of a day. Enterprise asks what can they do? Give me back my day! ...don't give excuses, do maintenance! Note to ANYONE looking to buy a used car. Never buy used rental cars. Not only are they run rough. But some companies don't even do maintenance!

Terrible customer service. Would not recommend anyone rent from them. I reserved a car and was…read moregoing to rent the Great Falls location but after receiving less than satisfactory customer service I opted to take my business elsewhere.

From the owner: Save time, get great deals and discounts when you book your next rental car with Alamo at Great…read moreFalls Airport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in MT and abroad at over 1,000+ airport locations.

Do not rent from these people. There customer service was rude and refused to verify their policy…read more They left my wife stranded there because her name was not on my credit card that I reserved the car with under her name. In other words, they let me reserve a car for her with my credit card over the phone and when she arrived they informed her that since her name wasn't on the credit card, she could not use the vehicle. This was the same card I reserved her airplane ticket with and hotel with, neither of whom had a problem with it. Maybe that's normal policy for car rental businesses but the attitude she received from Hertz customer service at Great Falls Airport was not cold and not helpful. Next time we will use Truro, the rental car app like Uber. Everything i hear about Truro is easier and more affordable and you don't have to put up with the attitude of a customer service rep that hates her job and takes it out on a customer.

Simply WONDERFUL!! Carol at the Hertz desk took great care of me! She truly went above and beyond…read moreand it was greatly appreciated. They are my go to car rental place. They take the stress out of traveling.

Very disappointed this time. I'm an Emerald member, booked a reservation and it was confirmed for…read more7/14. I received a phone call on 7/11 saying that when I booked the reservation on 7/7 they were sold out. So why was the reservation confirmed? I was told that this location is frequently out of cars, so why is the inventory not increased? I ended up having to rent from Avis, cist me $1500 for the week, I'm sure they bank on National running out of cars and then overcharge. Never had this issue at other MT airports. I travel to MT monthly for a week each time.

I had a very poor experience with this branch. I rented a car for one day, it worked fine…read moreeverything was uneventful until we returned it. I admittedly did not inspect the vehicle before I left which was a big mistake. After I returned it they called and wanted my insurance companies info. I asked why and the said there was a cracked fog light on inspection. I certainly hadn't hit anything but told them I would just pay for the damage as it would certainly be less than a deductible. Later I got a bill for $1600!!! They had replaced the fog light, a new tire, new wheel and a tailight. Billed me for several days of lost rent, vehicle loss of value and a $100 admin fee. I called and them and tried to reason with them but they were not interested in anything but me footing the bill. I (nor my company) will ever use National again.

Beware to keep an eye out for charges on damages you did not cause. If this does happen, call Avis…read moreto dispute ASAP. We rented a car from Avis in Great Falls, Montana and dropped it off in O'Hare (Chicago, IL). When we picked it up in Great Falls, the vehicle had not been cleaned, had a large windshield crack, and oil change light on. The folks at the counter said they did not have time to clean/fix it and this was the only vehicle they had for us, so we took it. This part is ok, we could have walked away but were happy to at least have something. We documented everything with the staff. Since dropping off the car in O'Hare, we have received two separate letters charging us hundreds of dollars for damages we did not cause: once for cleaning and once for replacing the windshield. One of these arrived 2 months after our rental. In both cases, I called Avis to dispute because these were not damages we caused and we had documented all previous damage with the Great Falls staff. Since Avis obviously did not have proof that we caused the damage (since we didn't), they removed the charges. It is not acceptable that Avis is charging people without proof and putting the burden on the customer, even months after the rental.

If I could give Avis a zero I would! I was bringing a car rental from another state over to Montana…read moreand upon my retrieval for the car rental, I waited over 2 hrs for the car I had reserved. During my wait the Avis team had a change of shift where the new folks had no idea about my case until I become frustrated and went to the desk to inquire about it...the manager also seemed lost and was too worried to help their growing line. Because of this inconvenience, I was told I was going to get a $200 discount and that I could return the car rental later for this inconvenience. Never received discount on my card and when I returned the vehicle in Montana an hour later there was no one at the desk to help you and instead they have this key box for you to drop off the keys. I was 1 hr late as notified by the Avis team from my starting point and the Montana team billed me for 2 hrs late which wasn't even true! Never trusting my card with this car rental company and I WILL NEVER EVER use them again. Should have learned my lesson after a similar bad experience with Payless (which is a branch of Avis car rental along with Budget).

I can't really even begin to say enough about Cody and his team. Cody went above and beyond to help…read moreme after my husband recently died suddenly and unexpectedly. He is so professional, responsive, kind, empathetic, compassionate and went above and beyond to help me. I highly recommend Cody and his team to help anyone with selling or buying a vehicle. If and when I'm ever in the market for another vehicle, I will definitely be contacting Cody. Thank you again, Cody, for everything.

What a great car buying experience. Went through heck with insurance company for 2 weeks. Went to…read moreone other car lot and the cars were just nasty. Found the one we wanted at Cody's Car's and the car buying experience was awesome and amazing. I see one reviewer said to check over the car. Well we did and my husband is a mechanic and found zero wrong with the car we purchased. We asked a lot of questions and they had the answers and if they didn't they would go ask someone who did have the answer. I was at the end of my literal rope when I got to Cody's and was tired of looking at literal overpriced junk at some other lots. We drove the crossover sedan/SUV and were just hooked. Thank you Cody's Car's you are all amazing.

IF you need a safe and reliable ride- pick BlackedOut 406. The company does background checks on…read moreall employees before hire. It was an honor meeting Aaron today, very friendly and helpful. Hands down the best transportation services in town. Five star rating for sure.

If you need a cab ride and you call BlackedOut 406 I hope you get Dawn and her BlackedOut minivan…read more She is an excellent cab driver and her little minivan is like riding in a little limousine. I am 6'3" and 270 lbs and she hits a button and the door opens and once I am in she closes it again. The nicest ride out of all the cabs and one of the greatest drivers I have ever dealt with. lol