It takes a certain level of utter terribleness, a lack of customer service and ineptitude that crescendoes into mind-blowing idiocy, to bring me out of Yelp retirement. Congratulations to the Ranches at Belt Creek for this achievement!
My husband and I bought a four-night stay at the Ranches not knowing anything about it. I was on the board of an organization that was auctioning off the stay and as it wasn't generating a lot of interest, I did my duty and raised my auction paddle.
Deidre at the Ranches connected with me proactively to set up a date. I would have preferred that she didn't add me to a mailing list to do so, but nonetheless, we connected and settled on late May. I asked if the house had a king size bed, something Greg and I always ask for at a hotel or other rental. Deidre said only one cabin had king size beds and she would check on availability. It was open the last week of May so I booked it.
She followed up a few more times about how many couples would be joining us and what activities we'd like to do while we were there. As it turns out, most of the activities (horseback riding, fly fishing, caving, ATV excursions) are $100+ per person. (Really, $150 per person to ride an ATV? I grew up in the Midwest. It's not that exciting to ride an ATV.) Even if we had been interested - which we weren't - the prices alone were enough to make us say no thanks. I explained each time we spoke that Greg and I were looking forward to spending time together alone, so we would not have anyone joining us and not be doing any activities. I also mentioned we would be driving to Montana.
The emails kept coming, asking for details about our flight and ages of our children (neither of which was applicable) as well as cell phone numbers, whether we were celebrating anything special, etc. I explained again that we were traveling alone, by car, and needed nothing aside from privacy, as we rarely get a chance to travel for pure pleasure. I assumed she understood why we were there and would respect our requests. She told us a host would check us in on arrival.
Our "host" Mark greeted us with a colleague, John. We sat through a short overview telling us how amazing the Ranches are; it appears the stays are meant to sell you on buying a lot. We were told how "unusual" we were because we didn't want to do any activities, and pressured into signing a liability waiver in case we changed our mind. We declined, which seemed to frustrate Mark. (He said, "You don't like to sign things, do you?") We were finally taken up to the cabin.
It was nice, in a Sudden Valley meets Buffalo Bill kind of way. Every decoration was catered to the taste of people who really like antlers and cattle skin. As they were leaving, I asked for the keys and garage door openers. Mark told us the garage keycode and said no one locks doors there: "It's not the Montana way." I told him it is the Los Angeles way (especially since we had several thousands of dollars worth of bikes, cameras, and computers in the house) and his response was to show us how the door could be locked. No keys. Seriously. And at least one of the doors on the house doesn't lock.
We left for groceries, leaving the house unlocked despite our unease. We arrived back around 9pm to find a golf cart full of people, including one with a full glass of white wine, in the driveway, with a woman on the porch trying to get into the house. We pulled up and asked what was going on and one of the men in the party asked if they could tour the house. Greg was pissed and asked if they could not show the house while we were there. He called Mark, who said he'd "make some calls" but otherwise was pretty nonchalant about the fact he told us to leave the house unlocked and then had people showing up to walk around in it while we weren't there. Classy!
That night, we tried to turn on the fireplace Mark had showed off to us in the master bedroom. It didn't work and we considered asking for someone to fix it, but decided against it since we wanted privacy. Privacy-schmivacy! Tuesday, the Orkin man showed up to check on his traps. Oh, did I not mention the number of rat traps and poison boxes around the house? Lovely! We let him in, as he was just doing his job. No word on what was in the traps.
Wednesday, Mark texted me to let me know that a repairman was coming for the fireplace Thursday. Kind of the last straw, since we were leaving on Friday and again, had only asked for ONE THING. Privacy. When I asked if the repairs could be done after we left, he said it had to be done Thursday. I explained I felt we'd been treated poorly; he said they were doing me a "favor" by giving us the big house, which was "really expensive" and he didn't know how I had talked Deidre into it. To be clear: I PAID TO STAY THERE. Nobody did us a favor. I have never had such completely boorish, unpleasant customer service. We actually left a full day early. I would absolutely give zero stars if possible. read more