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It takes a certain level of utter terribleness, a lack of customer service and ineptitude that crescendoes into mind-blowing idiocy, to bring me out of Yelp retirement. Congratulations to the Ranches at Belt Creek for this achievement! My husband and I bought a four-night stay at the Ranches not knowing anything about it. I was on the board of an organization that was auctioning off the stay and as it wasn't generating a lot of interest, I did my duty and raised my auction paddle. Deidre at the Ranches connected with me proactively to set up a date. I would have preferred that she didn't add me to a mailing list to do so, but nonetheless, we connected and settled on late May. I asked if the house had a king size bed, something Greg and I always ask for at a hotel or other rental. Deidre said only one cabin had king size beds and she would check on availability. It was open the last week of May so I booked it. She followed up a few more times about how many couples would be joining us and what activities we'd like to do while we were there. As it turns out, most of the activities (horseback riding, fly fishing, caving, ATV excursions) are $100+ per person. (Really, $150 per person to ride an ATV? I grew up in the Midwest. It's not that exciting to ride an ATV.) Even if we had been interested - which we weren't - the prices alone were enough to make us say no thanks. I explained each time we spoke that Greg and I were looking forward to spending time together alone, so we would not have anyone joining us and not be doing any activities. I also mentioned we would be driving to Montana. The emails kept coming, asking for details about our flight and ages of our children (neither of which was applicable) as well as cell phone numbers, whether we were celebrating anything special, etc. I explained again that we were traveling alone, by car, and needed nothing aside from privacy, as we rarely get a chance to travel for pure pleasure. I assumed she understood why we were there and would respect our requests. She told us a host would check us in on arrival. Our "host" Mark greeted us with a colleague, John. We sat through a short overview telling us how amazing the Ranches are; it appears the stays are meant to sell you on buying a lot. We were told how "unusual" we were because we didn't want to do any activities, and pressured into signing a liability waiver in case we changed our mind. We declined, which seemed to frustrate Mark. (He said, "You don't like to sign things, do you?") We were finally taken up to the cabin. It was nice, in a Sudden Valley meets Buffalo Bill kind of way. Every decoration was catered to the taste of people who really like antlers and cattle skin. As they were leaving, I asked for the keys and garage door openers. Mark told us the garage keycode and said no one locks doors there: "It's not the Montana way." I told him it is the Los Angeles way (especially since we had several thousands of dollars worth of bikes, cameras, and computers in the house) and his response was to show us how the door could be locked. No keys. Seriously. And at least one of the doors on the house doesn't lock. We left for groceries, leaving the house unlocked despite our unease. We arrived back around 9pm to find a golf cart full of people, including one with a full glass of white wine, in the driveway, with a woman on the porch trying to get into the house. We pulled up and asked what was going on and one of the men in the party asked if they could tour the house. Greg was pissed and asked if they could not show the house while we were there. He called Mark, who said he'd "make some calls" but otherwise was pretty nonchalant about the fact he told us to leave the house unlocked and then had people showing up to walk around in it while we weren't there. Classy! That night, we tried to turn on the fireplace Mark had showed off to us in the master bedroom. It didn't work and we considered asking for someone to fix it, but decided against it since we wanted privacy. Privacy-schmivacy! Tuesday, the Orkin man showed up to check on his traps. Oh, did I not mention the number of rat traps and poison boxes around the house? Lovely! We let him in, as he was just doing his job. No word on what was in the traps. Wednesday, Mark texted me to let me know that a repairman was coming for the fireplace Thursday. Kind of the last straw, since we were leaving on Friday and again, had only asked for ONE THING. Privacy. When I asked if the repairs could be done after we left, he said it had to be done Thursday. I explained I felt we'd been treated poorly; he said they were doing me a "favor" by giving us the big house, which was "really expensive" and he didn't know how I had talked Deidre into it. To be clear: I PAID TO STAY THERE. Nobody did us a favor. I have never had such completely boorish, unpleasant customer service. We actually left a full day early. I would absolutely give zero stars if possible.
We had an amazing time at the Ranches at Belt Creek! Words really can't describe the serenity there! The staff there is incredible!! They cooked amazing meals for us every morning customized to our preferences and they lined up a fabulous acoustical guitar player while we were having dinner. They made sure we were satisfied at all times and we honestly were just able to soak in every moment of this fabulous place.. A big big thanks goes to Glen, Andrea, Caroline, and the rest of the staff! The scenery, activities available, accommodations (Sawgrass was perfect for us), and the entire experience makes me long to come back at some point!
My boyfriend and I purchased an all inclusive package for a 4 night stay and the ranches exceeded our expectations. Kristina, RJ and Jenny made sure to contact us prior to flying up and let us know what our itenary was / what to pack. We stayed in Lazy Doe Cabin. It was clean, cozy and had the cutest western decor. Our first day we did fly fishing with Dana. I had never picked up a fishing pole before but he was a great teacher! A half day was was perfect with lunch provided for us on the boat. Day 2 we got sunny weather and started with some clay shooting after breakfast. Caroline instructed us on the course (and even let me borrow her hat). Never thought I'd be able to hit moving targets .. this was really fun! Tucker took us on our ATV sunset tour in the evening. We made plenty of stops for scenic photo opportunities on the way to a picnic table set up for dinner. Amazing food with those views was something I will never forget! Our last day we did a short hike in Sleuce Boxes national park as well as a 2 hour horseback ride with Christine in bearcat canyon. I was intimidated when my horse was being a little stubborn towards the beginning. Christine walked me through how to keep the horse close to group and prevent her from turning around. Myka had my "sore saddle" massage set up in our cabin when we got back, such a perfect way to conclude the trip! The food was to die for!! You will seriously never be hungry during your stay (we bought snacks for our room that were wasted/unopened). We felt so welcomed and cannot wait to return! All of our guides / ranch staff were so knowledgeable, positive and a pleasure to be around.
We entered our discovery meeting not knowing exactly where we were going, only that the ranch had activities & the rental house has enough beds to sleep our family. We figured natural social distancing occurs on a ranch & we needed an urban escape. We found a spot that was too good to not share, excellent food, room for kids to roam & we felt "normal" again after a long quarantine. The activities are all things we have done before: ATV riding, horseback riding, hiking, shooting & dining however they all surpassed our past experiences. I think this is because the staff is so kind & environment so beautiful it sells itself. Our rental house was beautiful & the view surpasses all expectations. Flew into Great Falls, easy to get to Montana. Worth it!!
The Ranches at Belt Creek are unlike any place I have ever been. My wife and I, just returned from our stay - which we extended an extra day - and already want to go back. We rode ATVs across a breathtaking countryside, went spelunking in the Lewis and Clark national park, shot a 12 gauge shotgun at sporting clays, went fly fishing and jumped off a cliff into the creek. The staff were fantastic! In fact it felt more like we were with friends then guides and hosts.
We came to The Ranches at Belt Creek for the first time with our family. We had such a great time! We went ATV riding with Caroline & Tahnee so much fun so many amazing views. The chef Will made us a very tasty box lunch and delicious soup for our chilly day. The Lazy Doe cabin was excellent. We were able to make some amazing dinners in the cabin. Our Chef Will made a terrific dinner with Elk Steak and all the trimmings. Maybe we'll come earlier in the year next time. I'm a California girl this white stuff that's falling from the sky is weird! Can't wait to come back with more family!
Can't wait to visit again! I had the opportunity to spend two long weekends at the Ranches At Belt Creek in September of 2012 and 2013 and I am already planning my return for 2014. During my visits, I tried many of the available activities (horseback riding, clay shooting, ATVing, upland hunting, fly fishing, falconry and cooking classes) and enjoyed them all! The knowledgeable staff and excellent equipment made each experience memorable. Not to mention the incredible Montana views! My accommodations were different for each visit but both provided authentic ranch decor and were well-equipped, clean, comfortable and cozy. All meals provided were excellent and included a six course feast paired with local flavours found right on the Ranches. Prior to my arrivals, Deidre gathered all my information and ensured my dietary requirements would be met. She was there with a smile to greet me and to connect me with the rest of the team. The hosts were incredibly flexible and adapted to my extra requests including shuttling me between the airport and the Ranches, accommodating me for extra nights and setting up last minute activities. On my second visit, my luggage was misplaced by the airline. John, the Ranch Manager, went out of his way to drive into the airport at 5am to pick up my luggage so that I would have it when I awoke. If I would have had to rely on the airline to deliver it later in the day, I would have missed some of my scheduled activities. John understands that a woman likes to have her own things! Overall, both visits were an amazing escape from the pace of the city and the pressures of work. Thank you to Mark and the rest of the Ranches team. See you next year!
I visited the first week of April 2017 as part of a group of 6 women who purchased the stay at a Wine, Women and Shoes fundraiser event. We stayed in the Lazy Doe cabin. We had a fabulous time! Chef Will is extremely accommodating and flexible. We had one guest with specific dietary needs and he accommodated her very well. Dessert by Dana, who was also our river guide was fabulous. We had a great horseback ride with Jenny and Heidi too. Caroline, Samantha and Natalie were great too. Beautiful facility with great guest service. Thank you.
Just a couple of weeks ago, my family and I spent a week exploring the ranches at belt creek. Let me begin by saying that I was nervous that this would not be a good trip for a young family. This was not the case! They were very accommodating to young families (and many other families with young children were vacationing there as well, Mark personally went to pick up a pack n play for our infant and there was a high chair in the club house where we had our meals). They had a washer and dryer in the cabin with all supplies (detergent, dryer sheets, etc) so it definitely helped keep up with laundry and so we didn't have to pack up muddy clothes. My three year old son got to ride a horse named Sunny (the girls at the barn were so sweet and amazing with kids) went on an ATV (in his underwear after sitting down in a creek might I add)...played in the beautiful clear creeks, threw rocks and did everything boys love to do. He even got to shoot a gun for the first time (very carefully with me biting my nails of course). Mark set up a s'mores night for our kids and they loved it!!! It was a total hit. The cabins are awesome, really nicely decorated! Noticed another review that was really harsh on their animal themed decor...don't go to a ranch where there will of course be leather, animal skin and antlers everywhere and complain about it! It's like going to a beach and getting upset because there's sand there! What?! Truthfully although I had an amazing time with my family I have to say the amazing meals were my favorite part...every day I just couldn't wait for the next meal!!! They even made adorable kids meals for the kids and packed little lunches for them with kiddy pb&j's, snack packs, etc. SO CUTE and so thoughtful. Where did they find this amazing chef in the middle of montana?! She is out of this world. I had to go back to the kitchen and personally thank her for the best meals I had eaten in a long time. Breakfast cook was equally amazing and so sweet with kids who asked her 5000 questions. Anyway, loved this place..especially the people. Refreshing if you're used to city life!! Sun sets were gorgeous. Felt adventurous while still having a pretty shower..shampoo..and a comfy bed. Perfect trip for a husband who loves outdoors and a wife who freaks out about a mosquito within 10 feet of her. Two thumbs up!!! Can't wait to go back!
3 months ago
4 months ago
9 months ago
11 months ago
2 years ago
It takes a certain level of utter terribleness, a lack of customer service and ineptitude that crescendoes into mind-blowing idiocy, to bring me out of Yelp retirement. Congratulations to the Ranches at Belt Creek for this achievement! My husband and I bought a four-night stay at the Ranches not knowing anything about it. I was on the board of an organization that was auctioning off the stay and as it wasn't generating a lot of interest, I did my duty and raised my auction paddle. Deidre at the Ranches connected with me proactively to set up a date. I would have preferred that she didn't add me to a mailing list to do so, but nonetheless, we connected and settled on late May. I asked if the house had a king size bed, something Greg and I always ask for at a hotel or other rental. Deidre said only one cabin had king size beds and she would check on availability. It was open the last week of May so I booked it. She followed up a few more times about how many couples would be joining us and what activities we'd like to do while we were there. As it turns out, most of the activities (horseback riding, fly fishing, caving, ATV excursions) are $100+ per person. (Really, $150 per person to ride an ATV? I grew up in the Midwest. It's not that exciting to ride an ATV.) Even if we had been interested - which we weren't - the prices alone were enough to make us say no thanks. I explained each time we spoke that Greg and I were looking forward to spending time together alone, so we would not have anyone joining us and not be doing any activities. I also mentioned we would be driving to Montana. The emails kept coming, asking for details about our flight and ages of our children (neither of which was applicable) as well as cell phone numbers, whether we were celebrating anything special, etc. I explained again that we were traveling alone, by car, and needed nothing aside from privacy, as we rarely get a chance to travel for pure pleasure. I assumed she understood why we were there and would respect our requests. She told us a host would check us in on arrival. Our "host" Mark greeted us with a colleague, John. We sat through a short overview telling us how amazing the Ranches are; it appears the stays are meant to sell you on buying a lot. We were told how "unusual" we were because we didn't want to do any activities, and pressured into signing a liability waiver in case we changed our mind. We declined, which seemed to frustrate Mark. (He said, "You don't like to sign things, do you?") We were finally taken up to the cabin. It was nice, in a Sudden Valley meets Buffalo Bill kind of way. Every decoration was catered to the taste of people who really like antlers and cattle skin. As they were leaving, I asked for the keys and garage door openers. Mark told us the garage keycode and said no one locks doors there: "It's not the Montana way." I told him it is the Los Angeles way (especially since we had several thousands of dollars worth of bikes, cameras, and computers in the house) and his response was to show us how the door could be locked. No keys. Seriously. And at least one of the doors on the house doesn't lock. We left for groceries, leaving the house unlocked despite our unease. We arrived back around 9pm to find a golf cart full of people, including one with a full glass of white wine, in the driveway, with a woman on the porch trying to get into the house. We pulled up and asked what was going on and one of the men in the party asked if they could tour the house. Greg was pissed and asked if they could not show the house while we were there. He called Mark, who said he'd "make some calls" but otherwise was pretty nonchalant about the fact he told us to leave the house unlocked and then had people showing up to walk around in it while we weren't there. Classy! That night, we tried to turn on the fireplace Mark had showed off to us in the master bedroom. It didn't work and we considered asking for someone to fix it, but decided against it since we wanted privacy. Privacy-schmivacy! Tuesday, the Orkin man showed up to check on his traps. Oh, did I not mention the number of rat traps and poison boxes around the house? Lovely! We let him in, as he was just doing his job. No word on what was in the traps. Wednesday, Mark texted me to let me know that a repairman was coming for the fireplace Thursday. Kind of the last straw, since we were leaving on Friday and again, had only asked for ONE THING. Privacy. When I asked if the repairs could be done after we left, he said it had to be done Thursday. I explained I felt we'd been treated poorly; he said they were doing me a "favor" by giving us the big house, which was "really expensive" and he didn't know how I had talked Deidre into it. To be clear: I PAID TO STAY THERE. Nobody did us a favor. I have never had such completely boorish, unpleasant customer service. We actually left a full day early. I would absolutely give zero stars if possible. read more
Business owner information
Mark H.
Dear Erika,…
12 years ago
We had an amazing time at the Ranches at Belt Creek! Words really can't describe the serenity there! The staff there is incredible!! They cooked amazing meals for us every morning customized to our preferences and they lined up a fabulous acoustical guitar player while we were having dinner. They made sure we were satisfied at all times and we honestly were just able to soak in every moment of this fabulous place.. A big big thanks goes to Glen, Andrea, Caroline, and the rest of the staff! The scenery, activities available, accommodations (Sawgrass was perfect for us), and the entire experience makes me long to come back at some point! read more
7 years ago
My boyfriend and I purchased an all inclusive package for a 4 night stay and the ranches exceeded our expectations. Kristina, RJ and Jenny made sure to contact us prior to flying up and let us know what our itenary was / what to pack. We stayed in Lazy Doe Cabin. It was clean, cozy and had the cutest western decor. Our first day we did fly fishing with Dana. I had never picked up a fishing pole before but he was a great teacher! A half day was was perfect with lunch provided for us on the boat. Day 2 we got sunny weather and started with some clay shooting after breakfast. Caroline instructed us on the course (and even let me borrow her hat). Never thought I'd be able to hit moving targets .. this was really fun! Tucker took us on our ATV sunset tour in the evening. We made plenty of stops for scenic photo opportunities on the way to a picnic table set up for dinner. Amazing food with those views was something I will never forget! Our last day we did a short hike in Sleuce Boxes national park as well as a 2 hour horseback ride with Christine in bearcat canyon. I was intimidated when my horse was being a little stubborn towards the beginning. Christine walked me through how to keep the horse close to group and prevent her from turning around. Myka had my "sore saddle" massage set up in our cabin when we got back, such a perfect way to conclude the trip! The food was to die for!! You will seriously never be hungry during your stay (we bought snacks for our room that were wasted/unopened). We felt so welcomed and cannot wait to return! All of our guides / ranch staff were so knowledgeable, positive and a pleasure to be around. read more
6 years ago
We entered our discovery meeting not knowing exactly where we were going, only that the ranch had activities & the rental house has enough beds to sleep our family. We figured natural social distancing occurs on a ranch & we needed an urban escape. We found a spot that was too good to not share, excellent food, room for kids to roam & we felt "normal" again after a long quarantine. The activities are all things we have done before: ATV riding, horseback riding, hiking, shooting & dining however they all surpassed our past experiences. I think this is because the staff is so kind & environment so beautiful it sells itself. Our rental house was beautiful & the view surpasses all expectations. Flew into Great Falls, easy to get to Montana. Worth it!! read more
12 years ago
The Ranches at Belt Creek are unlike any place I have ever been. My wife and I, just returned from our stay - which we extended an extra day - and already want to go back. We rode ATVs across a breathtaking countryside, went spelunking in the Lewis and Clark national park, shot a 12 gauge shotgun at sporting clays, went fly fishing and jumped off a cliff into the creek. The staff were fantastic! In fact it felt more like we were with friends then guides and hosts. read more
6 years ago
10 years ago
We came to The Ranches at Belt Creek for the first time with our family. We had such a great time! We went ATV riding with Caroline & Tahnee so much fun so many amazing views. The chef Will made us a very tasty box lunch and delicious soup for our chilly day. The Lazy Doe cabin was excellent. We were able to make some amazing dinners in the cabin. Our Chef Will made a terrific dinner with Elk Steak and all the trimmings. Maybe we'll come earlier in the year next time. I'm a California girl this white stuff that's falling from the sky is weird! Can't wait to come back with more family! read more
13 years ago
Can't wait to visit again! I had the opportunity to spend two long weekends at the Ranches At Belt Creek in September of 2012 and 2013 and I am already planning my return for 2014. During my visits, I tried many of the available activities (horseback riding, clay shooting, ATVing, upland hunting, fly fishing, falconry and cooking classes) and enjoyed them all! The knowledgeable staff and excellent equipment made each experience memorable. Not to mention the incredible Montana views! My accommodations were different for each visit but both provided authentic ranch decor and were well-equipped, clean, comfortable and cozy. All meals provided were excellent and included a six course feast paired with local flavours found right on the Ranches. Prior to my arrivals, Deidre gathered all my information and ensured my dietary requirements would be met. She was there with a smile to greet me and to connect me with the rest of the team. The hosts were incredibly flexible and adapted to my extra requests including shuttling me between the airport and the Ranches, accommodating me for extra nights and setting up last minute activities. On my second visit, my luggage was misplaced by the airline. John, the Ranch Manager, went out of his way to drive into the airport at 5am to pick up my luggage so that I would have it when I awoke. If I would have had to rely on the airline to deliver it later in the day, I would have missed some of my scheduled activities. John understands that a woman likes to have her own things! Overall, both visits were an amazing escape from the pace of the city and the pressures of work. Thank you to Mark and the rest of the Ranches team. See you next year! read more
10 years ago
I visited the first week of April 2017 as part of a group of 6 women who purchased the stay at a Wine, Women and Shoes fundraiser event. We stayed in the Lazy Doe cabin. We had a fabulous time! Chef Will is extremely accommodating and flexible. We had one guest with specific dietary needs and he accommodated her very well. Dessert by Dana, who was also our river guide was fabulous. We had a great horseback ride with Jenny and Heidi too. Caroline, Samantha and Natalie were great too. Beautiful facility with great guest service. Thank you. read more
13 years ago
12 years ago
Just a couple of weeks ago, my family and I spent a week exploring the ranches at belt creek. Let me begin by saying that I was nervous that this would not be a good trip for a young family. This was not the case! They were very accommodating to young families (and many other families with young children were vacationing there as well, Mark personally went to pick up a pack n play for our infant and there was a high chair in the club house where we had our meals). They had a washer and dryer in the cabin with all supplies (detergent, dryer sheets, etc) so it definitely helped keep up with laundry and so we didn't have to pack up muddy clothes. My three year old son got to ride a horse named Sunny (the girls at the barn were so sweet and amazing with kids) went on an ATV (in his underwear after sitting down in a creek might I add)...played in the beautiful clear creeks, threw rocks and did everything boys love to do. He even got to shoot a gun for the first time (very carefully with me biting my nails of course). Mark set up a s'mores night for our kids and they loved it!!! It was a total hit. The cabins are awesome, really nicely decorated! Noticed another review that was really harsh on their animal themed decor...don't go to a ranch where there will of course be leather, animal skin and antlers everywhere and complain about it! It's like going to a beach and getting upset because there's sand there! What?! Truthfully although I had an amazing time with my family I have to say the amazing meals were my favorite part...every day I just couldn't wait for the next meal!!! They even made adorable kids meals for the kids and packed little lunches for them with kiddy pb&j's, snack packs, etc. SO CUTE and so thoughtful. Where did they find this amazing chef in the middle of montana?! She is out of this world. I had to go back to the kitchen and personally thank her for the best meals I had eaten in a long time. Breakfast cook was equally amazing and so sweet with kids who asked her 5000 questions. Anyway, loved this place..especially the people. Refreshing if you're used to city life!! Sun sets were gorgeous. Felt adventurous while still having a pretty shower..shampoo..and a comfy bed. Perfect trip for a husband who loves outdoors and a wife who freaks out about a mosquito within 10 feet of her. Two thumbs up!!! Can't wait to go back! read more
10 years ago
11 years ago
10 years ago
Our family just had an amazing time together at the Ranches at Belt Creek. The six of us rode ATV's, rode horses, went fly fishing, went clay shooting, ate delicious food and just soaked in the views at the ranch. The staff could not have been nicer or more accommodating, and the Lazy Doe cabin quickly became a cozy home away from home. We highly recommend the ranch for an unforgettable getaway! read more
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TRIP OF A LIFETIME!!!! Took my wife and two sons (1yr old and 4 year old) and we got back to basics. The lodges had WiFi available if needed but we shut off phones, put down the iPads and enjoyed Gods country. Mark and the ranch crew were awesome and made us feel like part of the family. The chef catered to my wife's gluten/soy/dairy-free diet which normally results in some bland choices, but breakfast lunch and dinner were all amazing (I even had to ask sometimes "are you sure this is gluten free? It's so good!"). On the ranch we got to get my oldest on a horse (youngest got to feed one), we wrangled cows, took an ATV ride through a national forest that was out of this world (Mark took my wife and 1 year old in a safer vehicle to accommodate the trip), fishing in a creek, cliff diving, cave exploring, skeet shooting, and of course s'mores by a camp fire. Awesome family bonding and feeling blessed to have experienced it. Thank you Mark and the whole crew at the Ranches!! Can't wait to come back for another family trip and hopefully a guys adventure too! read more
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More info about Ranches At Belt Creek
277 Armington Rd
Belt, MT 59412
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(406) 800-0601
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http://www.ranchesatbeltcreek.com
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