I received letter from Budget-Rent-A-Car advising me that my credit card would be charged $569 for…read moreglass damage incurred while I was renting it. I did not recall any glass damage when I returned the rental car. I asked for evidence and was sent photos that included the odometer when the car was taken into the shop and a copy of the work order. Fortunately, I had taken a photo of the odometer when I returned the car. The odometer photo I was sent had 173 more miles and the work order was submitted 13 days after I returned the car! The damage I was being charged for was not caused by me! Thank goodness I had the photo of the odometer, as ultimately the burden of proof fell upon me. I do not recommend renting from Budget or Avis, as they are the same company.

Where do I even begin to describe the nightmare the past 48 hours have been with Budget Rent-A-Car?…read moreI made a reservation through Southwest Airlines for a rental through Budget to be picked up at the Missoula airport. Once I landed after a delayed flight on United, I went to the counter to get my car. After hauling my skis and luggage out to the car only to find out that the trunk was broken and does not open. Also, I had paid extra to book a midsize car and was given this tiny Mitsubishi which they say is a midsize. A midsize car to me is something like a Nissan Murano or Ford Escape. Hauled everything back inside to the counter agent and the only car left was a minivan, but I was already running late to my meeting so I took it and left. After a long day of work I got to my hotel parked the car and went to sleep. Less than eight hours later I woke up and went out to the car and it did not start. The security guard at the hotel tried jumping the car and it was not a dead battery, the car would just not turn over. I called Budget's roadside assistance, after giving all my information to a lady and being on the phone with her for over 30 minutes the call disconnected and she never called back. I re-dialed the 1-800 number and was matched with a new agent. She could not see any of the prior information that I had given so I was back to ground zero. Keep in mind it's -10° outside and I'm literally freezing in my work clothes running late to a meeting that I flew cross country to come too. The lady on the phone could not find any information under my name, phone number, address, or reservation number. How is that? She asked me to find the Vin number on the car, after I told her that the windshield was covered in over an inch of ice and snow and I could not see it she informed me that she could not help me until it was found. Then she told me to check the inside door because Budget places a sticker on the door that has the Vin number. Someone at Budget put another sticker over half the Vin number so I could only read her half. She informed me again that they could not send help until I gave her the Vin number. How do they not know their own inventory of cars? Because I was frozen and could not wait any longer I ordered an Uber to come pick me up at my own personal expense. When the Uber got there I asked him to help me locate the Vin number and he was nice enough to chip away enough snow and ice in the freezing cold to be able to read the full Vin number to the agent. Then she proceeds to ask me what year, color, make, and model of the car is. Are you serious? It was a brown minivan, I have no idea what year it was made. Do you not have any of this information? How come it takes 20 minutes to get a car and they ask everything except my blood type, but you don't even know what kind of car you gave me. Freezing, I got in the Uber. As we pulled away she tells me she now needs the license plate to send a truck. Are you kidding me? We drove back around to the car and gave her the license plate number. She told me to leave the keys in the car, unlocked, which makes me so nervous with liability, but I just did what she said at this point. Over an hour on the phone trying to get this figured out while standing in the freezing cold and her only comment was "must be different than living in Arizona." I then asked if she had informed the local, Great Falls, Budget office of the incident and that I would need a car and she told me that it would make more sense for me just to deal with it because she would have to call 100 different numbers to get through. Even the Uber driver was laughing at that intelligence level of this agent. I finally arrived at the Great Falls location, on my own dime from Uber. The Great Falls agent had no idea what had gone on and tried to help me as much as possible. She was able to switch me into a car and get me on my way. I walked out to the car, which was filled with fast food wrappers, used toothpicks, random change, and an empty tank of gas. Are you freaking kidding me? I thought all cars going back to the airport had to be filled with gas. And do you not clean the cars before you give them to guests? I was already an hour and a half late for my meeting so I just said screw it and drove away. I went and filled up the car with gas myself, $50+ dollars later and I was finally on my way. This was hands-down one of the worst experiences I have ever dealt with, with any type of company, rental car or not. I rent cars almost every single week and I will never rent with Budget again!

I understand a lot of you people being angry. When i got the letter i thought the same thing this…read morewas a scam. I got a ticket in LA for a meter and i fought with the meter "person" but the ding bat lady said she already wrote it. I ripped it up and threw it in her face. Not my car not my problem...some time later i get a piece of mail from VMS. I called them up being concerned about the service fee. I read the notice i understood what they do. I was being irrational at the time when i got the ticket so now it was time to pay the pipper. I contacted a rep at VMS there he explained the situation. He wanted me to contact LA parking as apparently due to VMS's work i could still dispute. I did my research online. Id be a donkeys rear he was right. VMS SAVED ME MONEY!!!! This is awesome and a good idea. I'll Tell you why they saved me money: 1. in LA you only have 21 days to dispute or pay a violation. Since I ripped my ticket up that was not an option. Second after the 21 day time frame the ticket doubles. $210 2. When i called LA and yelled at them, they didnt care about this on the phone but the ticket could be disputed still because VMS provided my information to them and it restarted the 21 day time frame. I received my $40 fee off my card that i grit my teeth at then my LA violation. 3. I filed my dispute in writing to them as LA instructed, after a month they claimed they dismissed my violation as a one time im from Minnesota didnt understand the laws, not from LA, and wanted to take photo of something and my wife was still in the car "Mistake" and dismissed it. 4. I will gladly pay the $40 because im a hot head and didn't care at the time of the ticket but i got caught. LA wanted $210 if i would have been renting with any one else i would have had to pay that amount. That was half the price of the car alone. I did the deed and i will pay for the mistake but honestly, if it it wasn't for VMS I wouldn't have got the ticket dismissed. This may not be the fairest idea but it works especially when your in that backwards dumb State of Cali. I understand you getting made but had i not got the ticket i would have the problem, Or had i been a responsible adult and paid the ticket i would have got the notice from VMS.

A devious service that simply gives the city in which you received a parking ticket, your contact…read moreinformation. They are the middle man for the rental car company and the city. They AUTO deduct money from your account. I rented a car in San Diego and received a $37.50 ticket for being 10 min over on the meter.... bad on me. I get a notice from VMS that I owe them $50. I figured the $50 would cover the ticket and the rest would go to VMS for their process. Wrong. They charged $50 just to act as the middle man between Budget and the City of San Diego. I guess I ok'd this service when I rented the car. Must of been in the fine print. A few weeks later I get a letter from the City of San Diego saying I still owe them for the ticket. So the grand total of the ticket was $50 VMS B.S. fee + $37.50 ticket + $3.00 convenience fee = $90.50 for being 10 minutes late on the meter.

I can't really even begin to say enough about Cody and his team. Cody went above and beyond to help…read moreme after my husband recently died suddenly and unexpectedly. He is so professional, responsive, kind, empathetic, compassionate and went above and beyond to help me. I highly recommend Cody and his team to help anyone with selling or buying a vehicle. If and when I'm ever in the market for another vehicle, I will definitely be contacting Cody. Thank you again, Cody, for everything.

What a great car buying experience. Went through heck with insurance company for 2 weeks. Went to…read moreone other car lot and the cars were just nasty. Found the one we wanted at Cody's Car's and the car buying experience was awesome and amazing. I see one reviewer said to check over the car. Well we did and my husband is a mechanic and found zero wrong with the car we purchased. We asked a lot of questions and they had the answers and if they didn't they would go ask someone who did have the answer. I was at the end of my literal rope when I got to Cody's and was tired of looking at literal overpriced junk at some other lots. We drove the crossover sedan/SUV and were just hooked. Thank you Cody's Car's you are all amazing.

IF you need a safe and reliable ride- pick BlackedOut 406. The company does background checks on…read moreall employees before hire. It was an honor meeting Aaron today, very friendly and helpful. Hands down the best transportation services in town. Five star rating for sure.

If you need a cab ride and you call BlackedOut 406 I hope you get Dawn and her BlackedOut minivan…read more She is an excellent cab driver and her little minivan is like riding in a little limousine. I am 6'3" and 270 lbs and she hits a button and the door opens and once I am in she closes it again. The nicest ride out of all the cabs and one of the greatest drivers I have ever dealt with. lol

Had some work done on my older Subaru. Rear station wagon door would not open. He ordered parts…read morethat he didn't need and didn't charge me for them. The work only required parts to be de-rusted. He only charged me $85, when he could have charged me over $300 (I would not have known the difference). He was very honest, did good work. I would highly (even more than highly) recommend them. 10 our of 5 stars.

Schmidt's Auto Body may be an unassuming shop on River Drive N but on the inside, it's 5 star all…read morethe way--for quality work, reasonable prices and genuinely pleasant people, who take the time to talk and explain the situation to you. Highly recommended.

I've been an Auto Worx Plus customer for a long time and I could not be happier with their…read moreservices. They have always been thorough and very reasonably priced. These guys know their stuff and are friendly and easy to talk to. I would highly recommend Auto Worx Plus for your repair needs.

Wow! Mike is so great to work with. I took my van there to get an overall check up. He checked…read moreeverything head to toe and gave me all kinds of wonderful information about dual battery connections and boondocking versus being plugged in. Engine inspection etc. Super insightful and easy to understand. Totally reasonable prices and overall just a wonderful experience. Incredibly flexible as far as scheduling and accommodating us to get the van in since we couldn't drive it in the snow. I highly recommend him for any vehicle maintenance or work in Helena. A+!!!

Best in the BIZ... Bar none!!…read more I have been having Brian and his crew work on all of my vehicles for many years. I have and will continue to recommend High Tech Automotive to anyone I know. Always has time to listen to your car issues. His prices are very reasonable. His team is very busy and for good reason. You just don't find this type of service any more. Brian and his team are in a class by themselves.

My partner and I are driving to and from Seattle to Jamestown, ND... When we got to ND, my car…read morestarted to not start (all was checked right before we left)... On our way back we stopped a few days in Great Falls. I called a few automotive spaces and they said they were full and no one in town besides two does mazdas.. I called High Tech and Julie sat on the phone with me asking questions about what was occurring, had me go try something with my car, and even though they had no spaces available until October, offered to check the diagnostic computer that same day. I drove up and Brian checked my car, told me what the computer was saying and why it wasn't letting me start, and got the part from somewhere else for the quick fix. This eased the 10+ hour drive back to Seattle. I am so grateful for them!