For starters, I stayed at this hotel during the Virginia governors housing conference, as this was…read moreone of the most convenient hotels in terms of location. However, I should've compared rates, because the host hotel, hotel Roanoke, a historic and beautiful hotel, was surprisingly almost $100 cheaper than this location. Not sure how they could justify charging $269 for something that was decidedly a value hotel experience, is beyond me, but anyway. Check in was rough to say the least. I was on a multiple room reservation and the young lady. checking in Couldn't figure out how to take my credit card for one room and not release the reservations for the others, so I ended up having to put my card down for both rooms. Only to find out later that they charged me for one full night the next morning, even though I was told I would only be charged a $50 deposit!! When I went back downstairs to have it fixed, the young lady couldn't explain why the charge for one full night was applied to my card when we weren't even due to check out for another two days!!! So I would definitely advise checking your card upon leaving this hotel to make sure you were billed correctly, especially at the inflated rate. Overall, the hotel is fairly new and in pretty good condition. The rooms were suitable but could've been cleaned better. There was several areas, including the small sofa, and the bathroom counter. where long straight hair had been left or not properly cleaned. They do serve a decent continental buffet style breakfast and there is a Starbucks and Dunkin' Donuts located in the parking lot, so I guess that's one advantage, but ultimately, I would likely look for somewhere else to stay the next time I visit.

I struggled between rating this Hampton Inn at two vs three starts. At the end of the day, given…read morethe price I paid, two stars seemed about right. All-in-all, this Hampton Inn & Suites didn't live up to the experiences I've had at other Hampton Inns. The property seems run down and grungy. I almost didn't want to sit on the sofa in our room. It was nasty. The walls were pretty thin as well. I heard conversations from both sides of your room. The location is excellent! You can walk to a number of restaurants and bars in downtown Roanoke. Everyone I talked to was friendly and helpful. I'll probably try somewhere else next time, though.

Fantastic experience all around from staff to room…read more I've stayed at SpringHill Suites a few times and they never let me down. They are the only Marriott I utilize with being a main Hilton customer. The property has recently been renovated, checkout out.

Location was great - across the street from a park, with sports fields and a nice trail to walk or…read morerun around them. The rooms were updated and clean. The sitting area was quite comfortable- I could see how staying here for a longer trip would be nice.they have shuttle service to the nearby hospital- most guests or long term out patients must use this hotel. I would stay here again

Hotel Roanoke is the Grand Dame of hotels in Roanoke. Built in 1882 by a railroad executive, the…read moregorgeous Tudor style facility is on the National Historic Registry. Operated under the Hilton brand, the hotel is currently owned by Virginia Tech. The mammoth facility has a Conference Center suitable for hosting large conventions, including banquet rooms, meeting rooms and guest rooms. Hotel Roanoke was the site of a large convention that I was a part of for many years. Serving as Vice Convention Chair for several years, I found the staff extremely easy to work with in both the planning and the event itself. Serving as Convention Pianist prior to that I found the pianos well tuned and positioned as requested. Checking in was easy even with the large amount of arriving guests. A special check in desk was available for Hilton Honors members, along with the appropriate amenities provided. Guest rooms were comfortable and roomy. Banquet meals were excellent and as requested. Dining was also available in different areas for meals not in the Conference Center. Check out for large groups was handled well. The years that I served as State Treasurer, the Convention billing was detailed and handled with efficiency, allowing both myself and the Finance Chairman to assure its accuracy. Should you visit Roanoke either a stay or visit to Hotel Roanoke is a must.

What a beautiful, historic hotel. I didn't stay here, but I did attend a conference here. I was…read morelucky enough to find street parking on a few days, but they had ample parking on-site too for a fee. The conference space was a good size and the food and drinks supplied were good. I was a late addition so the room block was gone when I attended, but if you can't stay here, I highly recommend the Springhill Suites not far away.

Bugs, cigarette butts, syringes, filth, etc. You can have it all. Absolutely worst motel ever…read more Scary to a newcomer.

Do not stay here bedbugs tore me up in first room then second roaches where unreal then had to…read moreclean own room to get deposit back which still don't have! Keep driving and spend the extra money!

Cool place, great service, amazing cocktails and delicious food. I'm a fan. We stopped here for…read moredinner one night while visiting Roanoke and were not too hungry, so we ordered a few appetizers. The shrimp cocktail was a generous portion and very good. Cocktail sauce was particularly tasty. We also had Devils on Horseback and they were soooo good. I love dates any way but wrap them in bacon and stuff with goat cheese???? Yes, please. We finished up with crab dipped stuffed mushrooms. Again, just outstanding. Oh...and my Smore's Old Fashioned was really good too. The toasted marshmallow and the caramel coconut rim were perfect. Service was top notch from start to finish. We are fans.

The food is absolutely delicious. What a unique concept taking a bank and turning it into a hotel…read moreand restaurant. Everyone is top notch. You cannot miss this place when in Roanoke

This hotel is now the Comfort Inn Roanoke Civic Center. Our family stayed in 3 rooms and the…read moreexperience was disturbing. Despite Do Not Disturb signs and verbally telling the front desk not to enter, hotel staff accessed our rooms multiple times without permission. In my room and another family member's room, the TV remote had been swapped or tampered with. In another room, a wedding ring was stolen, and a police report was filed. A letter about "artwork installation" was slipped under our doors--but only after rooms were already entered. Even after we asked in person for no one to enter, staff came in again. This hotel showed no respect for privacy or safety. We felt violated and completely ignored. Avoid staying here until they take accountability and change their practices.

Disappointed I requested two connecting rooms or at least…read morerooms next to each other, but I didn't get what I asked for, even though the reservation agent, RK, assured me the day before our arrival that it was arranged. When we arrived at the hotel one of the staff members, Guilherme G., informed me that reservation agents are unable to make those kinds of reservations because they were unaware of the hotel's current capacity and there was nothing he could do to help us because the hotel was completely booked. So why are we required to make reservations through a reservation agent when we call the hotel? In my case, it was a waste of time and a total disappointment. I ended up with my family separated, half on one end of the second floor and the other half on the other side. We didn't have a good experience at all.

Surprisingly great overnight stay. The hotel lobby was going through remodeling. The room was huge…read more-- 2 queen bed suite with a pullout sofa bed. Pretty spacious for 4 adults and a German shepherd. The hotel was pet friendly. Everything we needed was there. Including a full mini kitchen we didn't use. The front desk staff was scarce, but accessible if needed. The Home2 Suites By Hilton - Roanoke, VA was our halfway mark as we drove home to Tennessee. The nightly rate was more than affordable. Especially as a Hilton rewards member. If we ever drive back, I'd stay here.

So most of my images are from the bathroom. The room itself is ok but not the quality I know Home2…read moreusually offers. The hallway floors are dirty, the elevator landings are sticky and show obvious spills, the elevator itself opens and closes super slow and is very jerky going up and down. The lobby is under construction but that doesn't excuse the basic housekeeping of dirty food area floors and overflowing trash cans. I'm usually the first at the breakfast area and it's filthy like nobody bothered to clean from the day before. Would not recommend for the price.

Stopped here for a night over a road trip…read more Pros: Clean room Fairly large Ample parking Free bfast Fridge Comfortable bed Large bathroom Cons: A little noisy from room next door

This is a hotel in the middle of nowhere, who charges a $5/day/vehicle "parking fee." This is not…read moreeven in a place where parking is a challenge! Add to the room fee, but don't scam people on a parking fee. Won't stay here again.

Hilton rewards member perks came in handy! Needed to book a room overnight as we drove from…read moreTennessee to Rhode Island. Room was clean, and the staff were friendly. We had a late night arrival (a little past 9-10 pm) and the staff was ready for us. Rooms were standard Hilton rooms for the Garden Inn -- mini fridge, microwave, tiny sink. Double beds and pull out sofa for 3 people was pretty cozy. I'd stay here again if in the area.

The room was terrible,Hilton rewards rep had a bad attitude . They promised a Mountain Viewread more

A very strong first experience for my return to this property. This Hampton Inn airport location…read morewas not my first choice. However, it worked out extremely well for value and was on point with every metric. Plus renovated since my last stay. The location is not only by the airport, but also walking distance from the mall and chain restaurants. The lot was clean and had a decent snout of Diamond parking which I appreciate. The signage was tidy as was the landscaping. Check in was delightful with friendly and helpful staff. Warm cookies could be grabbed from their cookie jar and so yummy after coming off the road. A gentleman was mopping and cleaning the lobby upon arrival which I value. Everything looked slick and span. The digital key did not work and was reset. My status was recognized and water, plus free parking. The room was prepared for my arrival. All supplies necessary for the bath were on hand. Things looked fresh and recently renovated. The bath tub had a non slip material on the bottom and shower was extremely powerful. I used the TV and fridge. The alarm clock had multiple electronic jacks which was great. My only complaint on accommodations was the temperature control. I had trouble keeping it cool with a censor being the possible issue. It was not overall that big of a deal, but frustrating. Breakfast was ok, they had the standard chow and it was clean. The coffee station is nearby the check in counter. Coffee and tea were good. No water, but the front desk was happy to provide water bottles. Check out was done online. I was satisfied with my three day stay and would absolutely return to this property. For those needing an airport shuttle you can schedule.

The staff and area were good. The rooms were clean but there was an awful smell in them, like a…read morespoiled, sour smell. It has stayed with our clothes and bags for 2 days after even. The property needs to clean their air systems and filters. The smell would have been enough to send me to another hotel if I was there for more than a hours. They looked to be in a reno so hopefully this issue will be addressed as well.