On a trip with my daughter and we came across the very nice, friendly, helpful team at Stoney…read moreClover Lane. My daughter was eyeing many of their products from her research on social media. She bought some custom, unique items because some of the patches are only in Nashville. And even mom got a special gift we took home. Good quality, helpful staff. Thanks! We will be back.

August 6, 2026 I…read morewould not recommend this store based on my experience with the store manager, Marcos M. A couple of weeks before visiting the Nashville store, I called ahead because the patches on a backpack I purchased had become damaged during a wash. I explained the situation and specifically asked if I could bring the backpack in to have the patches removed and re-sewn. The employee I spoke with told me yes and said they did this all the time, so I made the trip to the store. When I arrived a couple of weeks later, I was greeted by the store manager, Marcos M., who immediately told me it was a "black and white" policy that he absolutely could not remove and re-sew the patches. I asked if I removed one of the patches myself, would he simply sew it back on. He replied that he would see the holes and still would not do it. I explained that I had specifically called ahead before making the trip and had been told this service could be done. Rather than trying to help, he mocked the situation by asking for the name of the employee I had spoken with, which of course I didn't have after a phone call made weeks earlier. I then showed him Stoney Clover Lane's own policy, which states: "If a patch comes off your Stoney Clover Lane item, you can re-sew the fallen patch and add a new one. Stoney Clover stores will sew patches on for a $15 customization fee, but they cannot accept mailed-in items." I asked what the difference was if I removed the damaged patch and paid the customization fee to have it sewn back on, since their own website indicates stores provide this service. Marcos responded that he was following his policy and said he trusted that over "something AI from the internet." I explained that I wasn't showing him something generated by AI--it was information directly from Stoney Clover Lane's own website. Even after seeing it, he still refused. He told me I would need to email corporate and that he would only perform the service if corporate specifically instructed him to do so in writing. Beyond the refusal itself, the interaction was disappointing because of how it was handled. Marcos appeared visibly frustrated throughout the conversation and was not friendly or interested in finding a solution. For a brand with premium-priced products, I expected a much higher level of customer service and professionalism. Overall, this experience left me disappointed, especially after calling ahead, confirming the service, and making a trip to the store based on the information I was given.

This was my visit at their new location near Great Harvest Bread. Very nice store layout and more…read moreconvenient than the mall if this is your destination. Have shopped Marmi for years and love the quality and the styles. Store manager and sales clerks were all super nice and helpful.

I wear a narrow shoe size and am always on the hunt for cute shoes. Then one day I discovered Marmi…read moreShoes shoe store and my shoe life changed in a great way! Looking forward to later this week when I will be visiting my favorite Marmi shoe store in Nashville...see you soon!!! Just received an order in the mail from Marmi through the Green Hills, Nashville store!! As always...spot on and I LOVE the shoes!!

Love this store! Employees are very attentive and ready to help guide you to what you need, and…read morethrough the process finding adequate sizing, cuts, materials etc. Offering drinks, a welcome upon entrance, and an amazing vibe. Have been on 5 or so different occasions, and it has been amazing every single time. Great selection, with great value and high quality.

Fabulous service! We were so happy with this visit and got so many new clothes. Loved the service…read morethat you can get your pants altered in house (great for short people like me lol) and the vibe is so cool I felt like just hanging out and enjoy for ever!

I had such a bad experience at Moda Boutique, and honestly it was entirely because of one employee…read more-- the girl with the brown ponytail. From the moment I walked in, her attitude was off. She came across super rude, dismissive, and just straight up disrespectful. Instead of being helpful, she acted annoyed that customers were even there. The whole time, she gave off a strong "mean girl" vibe -- like she was judging everything and everyone. Any question I asked felt like it was inconveniencing her, and her tone was cold and unfriendly. It made the entire shopping experience uncomfortable and awkward. I've never felt so unwelcome in a store before. It's really disappointing because one person's attitude completely ruined what could have been a nice visit. If that's the kind of customer service they allow, I definitely won't be coming back.

Great hip , trendy clothes in a really swanky bustling area in 12 South. Definitely check it out…read morethere is an array of clothes & really cool accessories ( jewelry, wallets, purses, etc.). Some items are a little higher end & pricey but worth it because the merchandise is unique. Service is always good too!

I'm not known to be the extravagant lady. While I like things of champagne taste, as the saying…read moregoes, I enjoy such things on a beer budget. (Save more money for more fun...right?!?) That said, I also know that sometimes it is worth to pay more for the quality. Coach is no exception. My first Coach bag was a lovely gift, and I quickly discovered it was far superior in its craftsmanship quality to comparable companies, such as Kate Spade and Michael Kors. (Sorry...love your stuff too...but I speaketh the truth!) As most know, men and women alike, a good quality bag is very important in day-to-day life, as it needs to withstand all sorts of rigorous use and environments. So I was on a mission to find the right crossbody bag for daily use...easy to clean, and ideal for long distance travels...not too big, but big enough to accommodate all my crap! Ha! I eventually migrated over to Coach's website, and quickly settled on a bag that's presently on sale! Huzzah! I called the customer service line, asked a bazillion questions, then found myself in front of this Coach store the following day. (Yes, this was, in fact, NOT intentional.) "What the heck.", I thought. "Let's see what they have to offer." Immediately, I was warmly greeted, and expressed interest in the crossbody bag I had found online. The associate knew immediately what bag I was referring to as she confidently ushered me to the same style in store. The price I had noted online was also the same, and she advised all their products have a 60-day return policy - sale items or not. As previous reviews have stated, I never once felt pressured to buy this item, or any other, for that matter. The associate was very kind, helpful, and anything but pushy. Once confirming I did want to purchase the bag, she quickly retrieved a new one from the back, rang up my transaction, all the while keeping her positive attitude and friendliness in check. THIS is customer service at its finest. It's 99.9% likely I will be back.

I've never felt so uncomfortable in a store. I visited Coach at Green Hills Mall in Nashville, TN…read more I walked in with 2 (not large) shopping bags on my wrist from other stores. I asked where the sale items were after finally being greeted. Both employees walked over and showed me. One asked if I wanted to keep my bags up front while I look around. I politely replied no and that I was fine. They still stood there and watched me like a hawk as I was getting ready to look around. I said nevermind, I think that it will be better if I shopped online and left. My boyfriend buys me matching Coach bags, wallets, and accessories all the time at the retail price. I'll tell him to stop. Our money shouldn't be spent with a company who thinks you're plotting to steal.

Nice addition to 12th South for shopping. The store was much smaller than I envisioned with…read moreminimal merchandise. Good number of Sales associates in the store, felt like 10+. Prices are comparable to lulu. Most parking surrounding is paid to park, they may have three spots out front designated for the store at no cost.

THE BEST CLOTHES EVER and the team and staff at the Nashville location in 12th south is beyond…read morewelcoming, helpful and kind. I've been to the store 2 times and both times I left with over $700 in merchandise that I literally wear EVERY DAY. I've found my favorite go to spot for everyday and athletic wear. I'm also so impressed with the Vuori products and sustainability efforts the organization inspires. As someone who not only loves to wear stylish, comfortable, easily maintained clothing items...but who also values the environmental impact business make...Vuori you are doing things BETTER than most! Great work and I'll keep coming back. Luckily the Vuori products stay looking and feeling great for years if cared for properly. What a GREAT COMPANY and a terrific team in the nash I'll location to help you find your perfect fit.

From start to finish over a few different days, Dave was so wonderful to work with, purchasing my…read morevery first LV bag. Thankfully I was gifted to pick out a bag and have the "experience" and it was something I will never forget. I spent a lot of time trying on all the bags, seeing the sizing and how it looks with my stature, measuring up all the details. I didn't realize how important using an arm strap was to me until I didn't have it on some of the bags I tried on. I'm also a big crossbody girlie. I'm OBSESSED with my final decision for the Coussin PM with silver hardware. I purchased it over the weekend and had it shipped to the store and scheduled a pick up appointment for a few days later/during the week when I had more time. I spent the next few days in anticipation for my appointment, and Dave kept me updated via text message. He really made this experience feel so special for me, I'm so grateful. During my appointment, Dave spent even more time with my husband and I, as we heard all about the LV brand, the specific purse I chose and the designer behind it, how to care for it, about the free conditioning to the bag if needed, the special straps that are not sold separately but I can purchase if something happens to mine. There is so much to know and learn and we had a fantastic time! He mentioned another client just brought this bag in that they have had for years and still looks absolutely perfect. Photos do not do it justice but I will include some and definitely show her off! THANK YOU DAVE! I also want to make it very clear how helpful everyone was, you could really tell that everyone was a team-and it was super refreshing to see. Highly recommend!

I'm no stranger to the LV brand, but this was my first visit to the Nashville location. They carry…read morethe same great stuff as other standalone LV stores, so to me the grading here is on the customer service/experience. We had a return item, so I guess that's a strike against me, but I just didn't get the same love-and-care that I'm used to when shopping at LV. Maybe I caught them on a bad day?

Tucked inside of Opry Mills, this Old Navy, even though it is labeled as an outlet, is your…read morestandard Old Navy location featuring the same products, layouts and service with just a few more sale racks than normal. Anytime I am at Opry Mills, I always make time to swing by and wander through Old Navy. I have come to love their athleisure, socks and boxers. On my recent trip in I scooped up a few pair of socks and a pair of athletic joggers. The socks were on a buy one/get one sale, but the joggers were standard price, but still worth it. The store is clean, but can get quite disheveled on occasion, but honestly that is most Old Navy locations, and then you add in the Opry Mills crowds. Service is hit and miss here, especially while on the sales floor, but the cashiers are always friendly and hustling to get folks through the line. Overall, solid Old Navy location!

Great steals sums up my experience at this Old Navy location. With this location being an outlet,…read moreyou're guaranteed to find some type of great sale. At the time when I visited, there were a vast number of 50% off sales going on- and who can complain about half off. I will say, there were not as many sales as I had expected to find. The store was, of course, filled with great sales but among the great sales were a multitude of regular priced items. With it being a busy location and a weekend, it was rather busy. It took a good thirty minutes to get through the check out and back out the doors. The line started at the back wall of the store. The store was also a MESS in the back- especially with the clearance. Clothes were thrown astray throughout the floors and it was evident that some serious attention was needed. The staff was trying everything in their power to keep the chaos under control. There was one person manning the dressing rooms, another restocking and greeting in the front, and the rest of the staff was manned at the cash registers. It seemed that more staff may have fixed the issue. I deemed the sales worthy of a long wait in line. With the several items I had managed to find, it was going to be worth the wait to purchase. Perhaps if the line was not so painfully long and the store was better kept, it would be difficult to find many complaints.