Been coming to this location for my boots for several years. Fair prices and very friendly and helpful employees. I came in this morning looking for a product to help preserve and protect my new leather work boots that I purchased from them the day before. Tony was very helpful finding me exactly what I was looking for and I was in and out in minutes. This Boot Barn is the best place to get nice new boots that last. read more

Understaffed and unhelpful. My normal contact Jaden was not in today and only saw three people working and two were in registers, one was wandering around not paying attention to customers. Really disappointed to see this during the Christmas shopping season. read more

I ordered a very expensive ($340) pair of boots for my son's birthday. The first pair we received were too large and had to be returned. They had obviously been worn, but they were still in very good shape. The second pair arrived and they had been worn out! They were sold to us as new and as you can see by the photos, they were definitely not new. Boot barn refunded my money, but beware when you order from this company. read more

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The service was absolutely terrible. Was never greeted or even spoken to by the staff during the duration that I was in the store. Will not be back. read more

Staff is amazing , even if not treated at the door they will help you if you just ask !!!! there was a worker that shared my name there as well. Jesse and Jaden are the guys to go to with boot and hat questions , the had so much information and knowledge of products read more

TLDR; do not go to this store if you need help. Only go if you know what you want and can find it because by god, the one thing they will do is make sure you get checked out in a timely manner. We got to store @3:45. Nice lady came & asked what looking for. She helped pick boots & left. I took ~20 min trying boots & picking ones I wanted. 2 more ladies came by, asking if we needed help. I came for 1 pair boots for Christmas but ended up w/2 as I found a pair marked "defective" &discounted @$64.99. It looked like there was cracked outside lining which was fine @price. I thought good deal so wanted to get both pairs before realizing that discount boot had wrong size match. Note (important later)- the boot had 2 tags- original price tag &discounted tag- the original tag fell off so I grabbed& carried. Anyway I needed the 8 which was marked down but it was paired w/7.5. We looked for matching 8 but could not find. I tried 7.5 & was tight but thought could work if stretched. Mom thought they could stretch it or help find the 8. 2 cashiers helped checkout line so we walked store trying to find someone else. No luck-we went restroom waiting for someone to come around. From our POV, we saw 3 employees earlier so did all take break @same time, etc.? We didn't see a single soul other than cashiers. Finally lady came out when mom left restroom so asked help w/situation. She scoured shelves & displays trying to find the matching 8. No dice. All 3 of us @that point could only find one 8 and an extra 7.5. She found another employee to help since no one could find matches. Employee looks& comes up w/same conclusion. Now we ask if they can sell us mismatched boots & could stretch out the 7.5. Lady said yes but also we could order online. I was okay w/damage & liked idea having both pairs. I mentioned discount. Mom asked if we could get the boots online for same price& they said no. Makes sense. Again asked if we could get pair &stretch 7.5. Now they say they need to ask "Mike" up front. We follow. When up there, they both jump on cash registers w/out another word & help people in line. I get it-it's Christmas, they're busy & need to get the line moving. Yet this line keeps growing &we're just standing off to side waiting. We got frustrated as we continued to wait as they helped 30 other customers coming thru line. I told mom I'm not sure if I want anymore- nothing worth that long wait *just for answers* 20+ min drag by (felt longer) & a guy asked if we needed help. Mom said were supposed to be being helped. He said ok. A little later guy comes back & decides to help. Mom is frustrated (me too) but trying to contain (wasn't his fault) explaining the situation. She mentioned how long we'd been waiting & said she knows many people to take care of but we were customers too. He apologized & offered discount. He said they could stretch 7.5 so mom asked if I could try after to check fit. He said no b/c overnight process but 60 day policy if need to return. He was nice, polite& we both know we were v irritated by then. He handled it well. He had the best customer service @store. He started to ring up when another guy, presumably "Mike" came over. The guy actually helping us told him how we had waited long time & was giving us a discount. They had some issues trying to type up boot number. Mom realized what they were doing & handed original price tag but points out discount ticket b/c there something wrong w/them. "Mike" says that tag isn't theirs & they can't sell the boots @that- which it wasn't some sticker- looked like legitimate tag w/plastic looped thru. They found in system @$150. "Mike" asks if still want. Mom kind of outraged *but didn't yell/make scene* asks "for 2 dif size boots?" "Mike" sends the guy to look for the other boot b/c must "be there" He comes back w/pair 7.5s -not needed. So he's sent back to look for the 8. Time passes "Mike" apologizes for wait but we're annoyed b/c we know there's not another 8. After while, he returns only w/original 8. "Mike" then asks if we want to order online. Mom asks how much. "Mike" says $150 but offers free shipping to store. Nothing for our wasted time. We said no & left 5:15 -would've been 4:15 if we'd known couldn't buy those boots,much less @price we thought. A) if selling us mismatched boots was not possible, then why did we waste at least 40 minutes of our time and their employees'? Rhetorical question because they should've have cleared that up long before we went through that. B) Never asked for a manger. Not those kind of people. However, we're both assuming "Mike" was the manager. Although I hope he's not, because he has horrible customer experience. He tried to deflect the waiting by saying "normally they tell you to wait in line for that." Well, they never told us. Not once - not at all. C) the guy that helped us needs a raise. Probably promotion to manager. He was the only one with any customer service and people skills. read more

Went in to look for last minute stuff for NFR. This is the most disorganized store. When I asked if they carried a specific thing, I got a shrug and "I dunno. You looking will do as good as if I looked." in response. I left after that. I'd rather go the one in Nashville and deal with tourists than the employees here that look like they're not old enough to drive giving unwarranted attitude. read more

Worst experience ever at this location . I walked in and passed 2 employees talking at the front counter was not even acknowledged , I went over to the men's work boots and walked around for about 5 minutes pulled a few boots to look at them all this while I'm looking to see if an associate has come to where I was at to ask if I had any questions nope they're still at the counter talking . I was the only person in the store I waited a few more minutes then just walked out. Never going to go back to this store again. Worst customer service. read more

Come on all the the time to return boot that I buy on shepherds and I get the same manger to do the return and she always seems very angry and pissed off go to return and she liked looks over and shook her head at me as she seen I was coming in with a pair of boots sorry I am not going to keep a pair of boot that don't fit me right like need to get a new manger You can not go around going and being rude to people like that I will still come since this is the closet one but it just not very welcoming at all to have her be there and act like that when entering the store I'm giving three stars just so I can keep coming back here read more

Great service from Rachel today. Thank you so much for making our experience enjoyable and providing such excellent customer service. We will hopefully see you again when we come back to pick up my jeans on order. read more

Very happy with my visit at the Boot Barn. Ryan helped me find two pairs of Ariat boots. I got one Work Steel Toed and one casual pair. I can't wait to wear them everyday. Ryan also convinced me to buy extra quality upkeep products to have my boots last longer and look good. I'll be putting Mink oil on them twice a month. I encourage you to visit the Franklin location for quality service. read more

Boot Barn - Shoe Stores Near Me - Brentwood, Tennessee

Thank you Taylor for amazing service!! I have a nice cowboy hat that was my fathers that needed some TLC so I could wear it. When I arrived I was greeted by two employees who directed me to Taylor. He looked at the hat, figured out what was needed and then took care of it all. I ended up buying a couple of hat care items and was in and out in no time. I usually don't register with store reward programs but did this time, as I know I will return. read more

City boy Western store. You can find better product and service on Amazon. Don't buy online expecting to return or Exchange to the store they're 2 separate entities. read more

So many cowboy and cowgirl boots! And prices range from a little under $100 to over $1,000. This is definitely a classy place with quality stuff. They have boots, hats, clothes, purses, wallets, belts, all kinds of leather goods and accessories. And the people are friendly. And on top of that, most of their prices are competitive with Amazon prices so why not see the items in person and buy locally? read more

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The staff is will to help whenever and are amazing. The clothes look great and feel great! Highly recommend

I purchased a really nice pair of Western Style boots with the great help from Jennifer #038766. She helped with size and accessories for my new boots. Store has a great selection of styles and brands. read more

We had a new a nice visit. Plenty of western wear options for men and women. Some clothes for kids too,(but not much for boy's youth size in jeans). Clean, roomy and organized store. Friendly and helpful staff! We enjoyed our visit. read more

Visited this store a few months ago while staying in TN. Great store, super friendly customer service from Tyler. Very knowledgeable. Helped me find the right pair of boots. I thought they were a little tight, but Tyler assured me they would stretch & be just the right fit. He was right. They fit great now that I have worn them in. They have a lot of styles & colors to choose from and also have a great selection of sizes. Hats, accessories & western wear for both men & women are also offered, but I was happy with just the boots. They also offer military discount. Ask for Tyler if you're not sure what kind of boots to buy, or if it's your 1st pair. He's the friendly expert :) read more

I don't know about the store service. Online shopper waits up to two wks. for purchased boots delivery. Not a fast response. Weird, I purchased a pair of shoes ( less than $30) w another online store, they were delivered two days later. read more

This place is fantastic! Abby is an amazing employee and a sweetheart. Top notch customer service. Havent had a problem at all in the 4 years ive been going to this location read more

Nice place. Good selection. Price was about what I'd pay at home, so no savings of any kind. Cramped as store was tiny.

I like western stores and I love the smell of new leather so I stopped here. I am not a big cowgirl person (though I do own some cowboy boots) but sometimes you can find some good quality stuff at western stores. I like this store. It was very clean and organized. It had lots of things to choose from and look at so I was pretty happy. I went in looking for English riding boots, tall ones which they didn't have (only had the short ones) but I wont fault them for that has they are 'western' not 'English'. But I knocked off one star becasue of problems with service. I was greeted when I came in and when I started looking at the women's belt the man working there was very happy to help me and was helpful. He also helped me find the short riding boots they did have. But when I started looking at women's clothing the woman working and organizing things in that section never said anything to me. Nothing. I did find two things I wanted to try on but at that time both employes were busy, the man helping in the back and the woman on the phone. I waited for a good 10 minutes in front of the fitting rooms as the fitting rooms are locked. I finally get her to help me and when I come out they were all gone again. Another women was waiting by the cashier counter probably trying to get help. I was thinking about buying one of the shirts but I honestly though I would end up waiting 10 minutes for someone to help me. So I put my two shirts back and left the store. I really do like the store and I am hoping that what happened was just a rare case. Otherwise they should probably get another employee. I will be back though and hopefully it goes better that time. read more

Awesome! !! Wanted to bring home a pair of boots and I got em! Not only does the store have adorable clothes but a great selection of boots too and the guy helping us rocked! He wasnt pushing and VERY helpful. I got a great pair and it was even cheaper then I originally thought I would spend!! After we still stopped into boot country and he was right trip. The boots were triple the price and not as nice. read more