horrible ,service, so rude ,never never give them business again i needed to do a return had all my…read morestuff together tags still on clothes had bag it was shipped in, had qr code to start return , no help at all not friendly, i just left , unacceptable to treat customers this way should not even be a 1 star

Good prices but really weird it's not open until 10am. Should open earlier! This is prime time for…read moremoms to run on errands and I will take my business to old navy across the street because they are open and inexpensive too. And everyone work works at Carters is so nice and there are great sales and very cute clothes

Great selections, great prices and great staff! Always get exceptional service when I go.read more

I am a long standing express customer with a express credit card (A-List). I came this location to…read morereturn an item. Before I could take the item out the bag the girl behind the counter says we don't accept returns. She was very dismissive and unhelpful. This the first time I have ever heard that. So contacted corporate and they took care of my return.

Be sure to request Jack! He has phenomenal knowledge, service and hooked me up with a great suit!read more

We just bought four jeans on the buy two get $25 back. Its taken us 3 times at the register for us…read moreto get this done. First time no discount. Second time 1 discount. Finally..after triple checking the receipt, we did get the discount. Wouldn't have gotten it if we had just trusted them to do it. Beware.

I'm a new shopper with Talbot's. I went into my local store in Cool Springs Galleria in Franklin TN…read moreon Monday 4/21 after ordering a dress online that I really loved. I wanted to see the selection in person and was specifically looking for several items that I had seen online. Although there were only 3 customers in the store, no one greeted me, offered to help, or acknowledged me in any way. After carrying around several items for a while, I finally approached an associate and asked if I could have a fitting room. The associate said, "I guess I could do that." After trying on some items, I needed another size. I called and called for assistance but no one ever came. I left over $600 of items that I planned to purchase in the dressing room and walked out empty handed. No one even spoke to me as I left. In this economy and climate, I would have expected at least some customer service. Very sad since I loved my dress but I probably won't be back.

Love this store. The manager Denise is absolutely phenomenal! She is always so helpful and my go to…read morewhen I need an outfit for any occasion. Everyone here is so sweet and accommodating. I also see Amy a lot and she is equally amazing. Shop here. You won't be disappointed. Covid was brutal to so many stores, but these girls not only continued working hard, but also were so encouraging to us all!!

Yeah, I understand the low ratings for this store in a franchise that usually gets exceptional…read morereviews. This is the only of eight Lululemons in Middle Tennessee where the employees never seem to be welcoming. And the size of the store is tiny, hence less selection.

I came in here hoping to exchange a couple pairs of pants I had purchased on the lulu website. I…read morealways wear the same size, but these were made considerably smaller for some unknown reason (possibly defective). Didn't even remotely fit me. However the employees refused to service me at all because the pants I had purchased were on sale. I can understand preventing a return, but not even allowing an exchange? Doesn't make sense, other than the "power high" some ppl get by treating customers poorly. I actually like the employees here, they have ALWAYS helped me out with whatever issue I have had, I don't know what has changed but I really hope this was a one-off incident. (If this is really their official policy, then I would advise not buying any sale items unless you purchase them in-store, and try them on.)

I always have a fantastic experience when I go to Champs. The Store Manager (Rambo) always has a…read moresmile on his face, and the Managers T.J and Dee are always laughing. The rest of the staff also have great attitudes. They definitely deserve a raise for their great customer service and positive energy. I only shop here for my sneakers. This will always be my Number 1 place to go. Thank you all!!

Terrible return interaction. They placed order in their store for a specific size to be delivered…read moreto my home and responded if any issues just bring it here. I asked if I would have to deal with shipping it back. They said no just bring it here. Now a guy (TJ) working Monday May 20 @ 10:45 am tells me they can only give me 1/2 price bc it's on sale, SO I say ok let me buy one. Ohh you have to buy 2. THAT MEANS ITS NOT ON SALE TJ. Damn I HAVE 1. I have all paperwork from delivery including Champs tracking details. This guy has no clue about taking care of customers. He offers 1/2 price when I would have gladly taken store credit or my charge back to my card. Very poor service and will not make it long competing with others. DONT WASTE YOUR TIME GOING THERE. Not just on returns but on professionalism. Certainly don't let your kids learn job skills from TJ. STORE MANAGER you need help! And yes a 30 minutes call to customer service got it resolved. But why waste 30 minutes for bS

Out of all the stores we visited at Tanger Outlets, Gap was the most disappointing from an all…read morearound experience. The store is well laid out, bright, clean and well stocked with a decent selection of all of your gap favorites...and that is where the good stops. Staff was present, but did not interact, welcome or assist anyone in the store. They were behind the register talking to each other while they had a store full of folks. The one associate on the floor was folding clothes, but had his cart and ladder blocking a main aisle, and got a tad snappy when multiple people said excuse me and one guest moved the ladder as it was very clearly in the way. Additionally, the store seemed a mess with lots of shelves and racks needing attention. We browsed and scoped a few pieces, but the experience was under and overwhelming at the same time. Gap is an outlet staple, so to see this one starting off at Tanger like this is not the best of signs. Hopefully they can get it together a bit, especially before the holidays roll in.

This store has a ton of stuff to choose from, so it's a great place to purchase a gift for someone…read more The staff there is always kind and helpful too.

This is a beautiful store! I really like the various items here! From T-shirts to Plushies, this…read morestore is 1st best for pop culture! 2nd being Spencer's Gifts.