I'm a new shopper with Talbot's. I went into my local store in Cool Springs Galleria in Franklin TN…read moreon Monday 4/21 after ordering a dress online that I really loved. I wanted to see the selection in person and was specifically looking for several items that I had seen online. Although there were only 3 customers in the store, no one greeted me, offered to help, or acknowledged me in any way. After carrying around several items for a while, I finally approached an associate and asked if I could have a fitting room. The associate said, "I guess I could do that." After trying on some items, I needed another size. I called and called for assistance but no one ever came. I left over $600 of items that I planned to purchase in the dressing room and walked out empty handed. No one even spoke to me as I left. In this economy and climate, I would have expected at least some customer service. Very sad since I loved my dress but I probably won't be back.

Love this store. The manager Denise is absolutely phenomenal! She is always so helpful and my go to…read morewhen I need an outfit for any occasion. Everyone here is so sweet and accommodating. I also see Amy a lot and she is equally amazing. Shop here. You won't be disappointed. Covid was brutal to so many stores, but these girls not only continued working hard, but also were so encouraging to us all!!

Yeah, I understand the low ratings for this store in a franchise that usually gets exceptional…read morereviews. This is the only of eight Lululemons in Middle Tennessee where the employees never seem to be welcoming. And the size of the store is tiny, hence less selection.

I came in here hoping to exchange a couple pairs of pants I had purchased on the lulu website. I…read morealways wear the same size, but these were made considerably smaller for some unknown reason (possibly defective). Didn't even remotely fit me. However the employees refused to service me at all because the pants I had purchased were on sale. I can understand preventing a return, but not even allowing an exchange? Doesn't make sense, other than the "power high" some ppl get by treating customers poorly. I actually like the employees here, they have ALWAYS helped me out with whatever issue I have had, I don't know what has changed but I really hope this was a one-off incident. (If this is really their official policy, then I would advise not buying any sale items unless you purchase them in-store, and try them on.)

Often when you are looking for an athletic shoe it can become a difficult task. Katie at fleet feet…read moremade it an absolute pleasure! From the first hello to her genuinely listening to my husband's struggle, she was a smart and calming person. From the foot diagnostics to bringing out a broader variety of shoes, the whole experience was joyous. Once hubby settled on the two pairs that worked perfectly for him, we knew that the price fit the perfection. Fleet Feet it is my turn next...see you in a couple of months! Thanks again Katie you fantastical woman you!

I was in need of new running shoes after completing my half marathon as a "gift/reward" to myself…read more Note that I'm no runner nor would I consider myself to be one. However, after doing a brief research of nearby places to visit to get advice and pointers on shoes - Fleet Feet was the place I ended up deciding on visiting. I guess it was my high expectations based off of reviews of others, but my visit wasn't all that "amazing/great." I felt like the person that "helped" me during my scheduled visit didn't really help much. I was looking for more of a conversation between the employee so that I can make a more informed decision. By the end of it I walked away with a new pair of shoes that I've been testing for roughly a week and a half, and honestly I'm not moved by it. I felt like my decision was rushed and that no real feedback or guidance was provided. I also wouldn't consider myself as a hard or complicated customer/client - I just asked questions but felt like I was pulling teeth. Because of this, I'll have to revisit for a return and look for an exchange. Felt like my time was wasted but maybe it's just me?

horrible ,service, so rude ,never never give them business again i needed to do a return had all my…read morestuff together tags still on clothes had bag it was shipped in, had qr code to start return , no help at all not friendly, i just left , unacceptable to treat customers this way should not even be a 1 star

Good prices but really weird it's not open until 10am. Should open earlier! This is prime time for…read moremoms to run on errands and I will take my business to old navy across the street because they are open and inexpensive too. And everyone work works at Carters is so nice and there are great sales and very cute clothes

Be sure to request Jack! He has phenomenal knowledge, service and hooked me up with a great suit!read more

Came to this MW today with my 13 year old son who's in the 8th grade to quickly get some nice…read moreslacks, dress shirt, socks and belt for a valentines dance tonight at his school. A blonde young lady helped us pick out the perfect outfit quickly and had the pants hemmed and both shirt and pants steamed. Highly recommend. Great customer service, lots of sizes in stock, very helpful and friendly staff.

I stopped in to buy a gift for a friend that I'm not terribly close to, but wanted her to enjoy. I…read morewalked around aimlessly, picked up a couple things, and then ended up putting them down because I wasn't too confident on the scents I had chosen. I decided to leave the store, and go buy her a less personal gift like a gift card. But then... (and I wish I knew the name of the girl who helped me, because she was magnificent!!), as I continued to walk out of the store, with probably a defeated look on my face, she stopped me and asked "Did you decide not to buy that?" After I told her no, I didn't think it would be the perfect gift, she practically walked me through the whole store helping me find the perfect scent/gift. This girl is an absolute gem to this store! The only reason I have to come down from a 5 star review is because of the price of the candles. I walked out $65 later, and really didn't feel like what I bought was worth that price. In the end though, the friend LOVED what I picked out, so all is well :)

Went to the one in the avenue today in TN. Terrible I had 2 coupons that my mom gave me under her…read moreaccount and so I went in to get 1 free full size body care with 1 coupon and 20% off from the other coupon. I had my 2 perfumes ready to check out when one of the employees told me I can get another 1 for free and I asked if it would work with the coupons I have and she said yes. So I went and grabbed another perfume and I went up to check out and they tried telling me the free one didn't work and said it was already used it wasn't so I made sure with my mom that she didn't use it. And now there are 2 employees trying to help and the older one that I didn't start with started raising her voice and tried the next register and it worked and then went on to say that the free one from by 2 get 1 free wouldn't fall under the free one with the coupon so I went to get the another one which I didn't want and I only grabbed another one cause another employee told me it told work. And the older one would not allow me to speak at all and she would refuse to let me say to take one of them out. This is a terrible store and over the years their customer service and employees have gotten rude and entitled. Dont recommend going anymore.​​​​​​​​​​​

This is a great little place to grab a pair of shoes. They always have a pretty good selection to…read morechoose from in all sizes and the price is always nice. I'm super surprised how many Birkenstocks they have for cheap. I hate them personally, but know that many people love them. Anyway, if you want a good deal on shoes check them out

They have a great selection in the men's department which I wasn't expecting. The workers were very…read morefriendly

the service is amazing there is this girl named vivian who works there and she is really sweet.read more

Amazing service!! All the girls that work there are so amazing!! The clothing is trendy and stylish…read morewith great prices! This is by far, my favorite store.