I recently ordered some boots from DSW online. There were a couple of problems with the order and I…read moreneeded to make a return of one pair and an exchange of another pair. I spoke with customer service and they were very understanding and helpful and suggested that I go to my local store. I went to the store in Franklin, TN to see if they could help me. That's where I met Lori. She was amazing! I thought it would be a real hassle to handle everything but not with her! She took the time to actually listen to me and calmly and politely straighten everything out. No hassles. I will definitely be shopping there again! Thank you, Lori! By the way, I love my boots and the deal I got on them!

Tucked away in the far corner of the shopping complex on Mallory that is anchored by Kroger, this…read moreDSW is your standard location for the brand. Over the years I have relied on DSW for casual to dress shoes, stopping in when ever a need...or an itch is had. First things first though, when I enter, I immediately scope the clearance section at the back of the store first. If I do not find anything of interest there, then I hit the main aisles. While they have a solid selection of shoes, I prefer their casual/dress shoes to their sneaker selection. I have picked up more loafers and dress shoes from DSW than sneakers for sure. Service at this location is always friendly and helpful. Never had an issue, even with picking up online orders. There may not always be folks available in the moment, but when they are, they are helpful. The store is aging, and could use some TLC throughout the interior and exterior. Parking is plentiful given the location in the shopping plaza. Overall, I am a fan of DSW and this location is convenient for me, so it stays in rotation when I need some new kicks!

While shopping in the middle of suburbia, Mountain High Outfitters was a breath of fresh air…read more(terrible pun intended.) They managed to cram a massive amount of outdoor gear in a seemingly tiny parcel of real estate in an uppity retail plaza. Their selection of gear was surprisingly diverse, but I didn't get the sense most of the staff was knowledgeable in outdoor recreation through their own extracurricular activities, this was coupled with a hint of pretentiousness. Prices were a little steep on several items that I've compared to other retailers - and I'm not talking about big box stores, either. I'm talking other small businesses and outfitters. If you're in the area and are serious about quality gear, by all means, stop in and support small(er) businesses. But it's noted: There can be better deals to be found on the same items for sale.

Shopped local to buy some shoes . Paid full price. Thinking i could buy cheaper online but like the…read moreservice of local shop. Shoes gave me blisters first two times i wore them. Called store for return or exchange and they said 'no returns or exchanges'. Well, looks like i wont be shopping here anymore. You wonder why brick and morters are having a hard time. Without service i see no reason not to buy cheaper online.

I always have a fantastic experience when I go to Champs. The Store Manager (Rambo) always has a…read moresmile on his face, and the Managers T.J and Dee are always laughing. The rest of the staff also have great attitudes. They definitely deserve a raise for their great customer service and positive energy. I only shop here for my sneakers. This will always be my Number 1 place to go. Thank you all!!

Terrible return interaction. They placed order in their store for a specific size to be delivered…read moreto my home and responded if any issues just bring it here. I asked if I would have to deal with shipping it back. They said no just bring it here. Now a guy (TJ) working Monday May 20 @ 10:45 am tells me they can only give me 1/2 price bc it's on sale, SO I say ok let me buy one. Ohh you have to buy 2. THAT MEANS ITS NOT ON SALE TJ. Damn I HAVE 1. I have all paperwork from delivery including Champs tracking details. This guy has no clue about taking care of customers. He offers 1/2 price when I would have gladly taken store credit or my charge back to my card. Very poor service and will not make it long competing with others. DONT WASTE YOUR TIME GOING THERE. Not just on returns but on professionalism. Certainly don't let your kids learn job skills from TJ. STORE MANAGER you need help! And yes a 30 minutes call to customer service got it resolved. But why waste 30 minutes for bS

Great boutique for Women/Girls, love the southern style. They are new to Tangler outlet, next to…read moreBanana Republic and J Crew. They don't have a sign yet with their name, you'll see a general Tangler outlet sign. Customer service is great and store looks so inviting.

I have shopped here multiple times, every single time I am greeted with smiling faces. They…read morerecognize me in here at this point. The clothes are great quality and unique! You will not see someone else wearing what you buy from here which is something I look for when I shop. I love the clothes, but I also love the customer service which is what brings me back every time! I've also been to other Monkee's and this one has the best styles and the best service to the point where this is my Monkee's and I don't want to go anywhere else. The service is unmatched!

This store is so cute! I picked out several tops to try on for my engagement photos this past…read moreweekend and found a gorgeous green one I ended up buying. They have a variety of items and sizes and even a "clearance rack" of clothes leaving the store to make room for new items. They have jewelry, slippers, pants, tops, you name it. Check them out if you're in the area!

Horrible service!! Manager refused to honor a return because the Brentwood location stamped the…read morereceipt as being under the extended holiday return period a day earlier than what M'boro location thought they should have. M'boro absolutely should have honored it but refused to, just because they didn't want to take the return. As a customer, I should be able to expect all locations to honor the terms stamped on my receipt from ANY location. Will never shop at the M'boro location again. Ever. Brentwood location is great, M'boro location is terrible.

Great clothes, style and size. All ages with class or wants…read moreto look professional. Thanks

I visited the Cool Springs White House Black Market store today. I purchased a pair of jeans that…read moreshrunk after washing in cold water they were hung to dry. ORTENE was working. She was the RUDEST and a Miss know it all sales person I have ever encountered anywhere in my lifetime. She said I needed a larger, asked me to go in the dressing room to try on the jeans I was returning. I decided it was best to leave the store with my refund in hand. I will never visit the Cool Springs store if she's Working. I've shopped at Green Hills for years without ever a incident. Whatever happened to the customer is always right. All she needed to do was exchange the jeans with the stiff non forgiving waistband. ORTENE!!! YOU WORK AT THE MALL AND YOU EAT AT THE Mall! Check yourself and take your Rude attitude home

I always enjoy shopping at Marshall in Lebanon Tn. I do not enjoy getting to the register and…read morelistening to the clerk trying to get me to open a credit card. I am trying to put my PIN number in and just purchase my items. Well she said you are going to miss out on 10% after I said no thank you. She had to have the last word!! I know they have too but I wish everyone would complain and it would stop!!

Unbelievable!!! I'm in line right now that is wrapped half way around the store. The cashier's are…read moreSLOW, SLOW! They definitely need another system for checkout. Thought it was just me and this time of year but NOPE! Just spoke with someone that advised they are always this slow and unorganized. Thompson Lane do better.