Small Town Charm is the best place to find the perfect gift or shopping for yourself! They are…read morealways so welcoming and helpful. I love the selection of items and they are unique and not something you find everywhere. They have items for little ones, tweens, woman and men! I went in once and they didn't have what I was looking for but they called me when it came in! If you want a great shopping experience this is the store for you!

wonderful selection and welcoming staff! i love this store and never leave empty handed! amazing…read morequality products and priced reasonably!!

Customer service is lacking. We asked a question if they had something in stock and the worker…read morethere was on her phone looked up at us like we didn't belong and was judging us. We ended up walking right after without buying anything. If you want business maybe be kind no matter who it is that walks through the door.

Oh, The Heirloom Shop, what an awesome find in Historic Franklin, Tennessee!!! My daughters and I…read morediscovered The Heirloom Shop when in town for a volleyball tournament and we had free time in our schedule. We had been on the hunt, with no success, for "the perfect" engagement gift for a sweet couple, AND then we found The Heirloom Shop! We found the perfect gift, we saw the sweetest home decor and all things you just want to buy and gift and love. The staff and owners were amazing in communications and helping us secure our purchases since we were just visitors in town and in travel mode. The follow up was great in making sure all purchases made it home safely. I could not recommend this store more for all your personal, seasonal home decor and meaningful giftables. I really wish a shop like The Heirloom Shop was in my neck of the woods! LOVE LOVE LOVE!!!

I am very disappointed with my experience at this Franklin store. I purchased a gold ring, and…read morewithin four days, nearly all of the finish had worn off. For the price and the way the item was represented, that is unacceptable. What has been even more frustrating is trying to get help. I have called five times and have repeatedly been told someone would call me back, but no one has followed through. First, they said the owner was out of the country, and the last 4 calls they promised a callback after speaking to the owner and manager. Still haven't heard back from them. The store presents itself as a Christian business and has a prayer room inside, which makes the lack of accountability and customer care especially disappointing. I expected the product to be better quality and, at the very least, for someone to follow up and make it right. I hope the store resolves this promptly and begins treating customer concerns with the integrity its branding suggests.

I love wandering in this store every time I am in downtown Franklin. It is so inviting, has great…read moreunique home decor, clothing, accessories & books. The staff is refreshingly friendly and never rushes me or hovers over me. Just the way I like to shop! I think this is especially important to mention because a lot of their merchandise is religious based so it is a unique experience that needs to be savored. Today, I purchased some Christmas Home Decor that I will treasure for years! I also stopped in their treasured Prayer Room. It is a little area in the center of the room where you can write down prayers on a tag and hang it on the wall. Others are encouraged to take a tag and become a Prayer Warrior for the person who left the prayer. Today, was a very impactful visit for me. I went into Philanthropy with a heavy heart because we found out our good friend that has been battling cancer was moved to hospice. The prayer room gave me peace & I left feeling a little lighter. Thank you Philanthropy for providing such a beautiful space that brings peace to so many! Whether you are on a visit or a local of TN be sure to stop here & experience this special place!

Had the absolute best experience here. The cutest clothes, great ambiance, the most girly fun…read moreshopping experience and they do shopping parties !

Gorgeous clothing and great selection. Friendly and helpful service. Be sure to stop in.read more

Fabulous store! Chocked full of unique gifts! Fun to shop here!! It's in beautiful downtown…read moreFranklin, TN

Lotsa cute stuff. When walking around downtown Franklin…read morewaiting for our dinner reservation time, this was my favorite place we stopped in. And it was the one we spent the most time in. Kitschy, cute, funny, adorable stuff to peruse and purchase. Funny socks. Silly cards. Stickers. Punny tea towels. Books. Knick-knacks. Home goods. You will certainly want to purchase several items you see here. You should be ale to find something in your price range. And otherthings well beyond your price range. Either way, stop in and get your window-shopping on. You're sure to find something to put a smile on your face.

Loved this store when it was a storefront but so disappointed they have gone only online. It was…read moresuch a fun store to shop at in person, searching each room. Disappointed they are only open to in-person shopping on certain days, as if you are busy or out of town, you cannot enjoy shopping in person. I understand the convenience of online shopping for Kroger or amazon but have never had the desire/need to shop at boutiques online. They are way more fun to shop at in person.

I love this store! I always end up leaving with something when I go there. Amazing boutique…read moreclothing, nice painted furniture, beautiful home decor and painted signs. They never disappoint. Plus they have great events regularly for the community!

The clothes are always so cute and well organized. The store smells amazing and the girls that work…read morethere are always super helpful!

Awesome store! They have the cutest things you have ever seen! Awesome for Sorority, college, baby,…read moreor even back to school. And they MONOGRAM just about anything in the store! They do great work. We've had several things monogrammed there. The threads stay in and it washes well. Their turn around time is pretty quick, too. AND they are right next to the American Girl Store and can monogram doll things too. Check them out! They rock

I absolutely love this place! They have the cutest gifts and their employees are super helpful and…read morejust the sweetest. They were able to turnaround a last minute gift I wanted monogrammed without hesitation. They definitely go above and beyond for their customers. This has definitely become by go-to place for myself and gifts :)