Cutest shop ever!! Lots of great gift and about everything u could need for the home!! Very help…read moreand friendly staff-highly recommend!!

Love this store. It has a bit of everything--clothes, gifts, baby gifts and books. Jewelry, shoes…read moreand hats. The staff is friendly and the place is a buzz with shoppers letting you know I'm not the only one who agrees.

I really liked the store while shopping for my wife's Valentine's gifts.....until I was asked if…read morethey could hold the items I had in my hands while I finish shopping. I was the only person in the store they did this to. There were several other customers with multiple items they were holding that were not asked the same question. I'm pretty certain it's simply because I have my children's names tattooed on my knuckles. It was embarrassing and demeaning to think that I was being profiled when I have worked myself to death to provide a great life for myself and my family. I went ahead and reluctantly bought the $80 worth of stuff I had waiting for me at the counter, but I won't be coming back. Your tactic of asking to hold items because you think someone is going to steal is rude and tacky. The super snobby Karen attitude you had made it even worse. I really wanted to call you out on it but I decided to take the high road instead. Not going to let it bother me that much. Instead, I decided to voice my opinion on yelp for other potential customers. I can guarantee that if I were to ever risk my freedom, it would not be for a puzzle and a coffee cup. Thanks for the terrible customer service. Sincerely, A Williamson County local (two combat tours) veteran.

This is a cute little shop inside the factory. This shop has a wide variety of things, such as…read morecoffee, jams, candy, toys, soap, shirts, seasonal things, basically a little gift shop. They also have a milk shake and food bar/stand inside too. The owner is really nice and she always greets me every time I stop by. Some of my favorite things here are the world smallest toys, the soaps, and scratch and sniff stickers. Reminds me of when I was a kid in elementary school all over again I've never tried their food, ice cream, or milkshakes before but plan on it next time. If you're ever in the area, this is definitely a place to stop by.

It was a great experience and highly recommend going there if you are in the factory of franklin!…read moreThe milkshakes are incredible at the milkshake bar and there are some great stuff in the store as well!!!

So happy with the custom gift box for a friends birthday. She lived it! Elizabeth went over and…read moreabove to get my gift delivered on time, even after the driver was already on his route for the day.

Everything about this shop is great! It's located inside the Factory in Franklin, which is loaded…read morewith other great shops and restaurants... and the best darn farmers market ever (in my opinion). Parking situation is fantastic, there is a huge lot and never any issues. Such cute items here and all made in Tennessee! I know, you'd never guess that from the name, right?! Check it all out, not a bad item in the store. I purchased a bulk order from them back in December for work Christmas gifts (24 puzzles and 24 GooGoo cluster candies), and customer service to coordinate pickup was so kind and friendly. If you are ever looking for a fun gift for someone, come here first!

Oh, The Heirloom Shop, what an awesome find in Historic Franklin, Tennessee!!! My daughters and I…read morediscovered The Heirloom Shop when in town for a volleyball tournament and we had free time in our schedule. We had been on the hunt, with no success, for "the perfect" engagement gift for a sweet couple, AND then we found The Heirloom Shop! We found the perfect gift, we saw the sweetest home decor and all things you just want to buy and gift and love. The staff and owners were amazing in communications and helping us secure our purchases since we were just visitors in town and in travel mode. The follow up was great in making sure all purchases made it home safely. I could not recommend this store more for all your personal, seasonal home decor and meaningful giftables. I really wish a shop like The Heirloom Shop was in my neck of the woods! LOVE LOVE LOVE!!!

Get ready for Christmas!! There's an ornament for everyone here, and I'm here for it! Such…read morebeautiful ornaments and nick nacks in this store. Not sure what to get someone for the holidays, come here for a little inspiration!!

A good go-to place for gifts or something special for yourself. They have Nashville made snacks,…read morecandles, clothes, cards, knick knacks, pet items, soaps, hats, and gag gifts. The owners are two lovely sisters who love to chat. And the dress up the store for the seasons which makes it inviting. A nice store to browse and support a local mom and pop place.

This shop is such a gem. You can find a gift for pretty much anyone, but honestly the best part is…read morethe vibe and the people. The sister owners are so kind and helpful, and the store has this really serene but fun atmosphere that makes you want to stay and look around. I'd give more stars if I could.

Shelly was incredible !!!! This store is soooo great she was so kind and helped my friend and I…read morefind all of our Christmas gifts. We love her. It was epic go shop here.

This is a great place to find unique vintage pieces. Good new things for gifts also. Everybody is…read morewilling to help find what you might be looking for. There is a lot of furniture and other things hiding around corners.

Adorable, shabby chic style gift shop with tons of home decor options, stationary, accessories,…read morenon-profit options, and so on. The style seems to be based on a Christian background and they have a wide variety cross varieties, as well. I love accidentally stumbling upon new shops and generally spend way too much to and money in them feeding off my excitement - this one was no different. Not only did I leave with 2 gifts on my first visit, I actually came back on the same day and got more. Their prices are a little higher than i would like but it's definitely doable and well worth the beautiful products. Make sure to check out the books: They're actually classic titles that just have redecorated covers to make beautiful for a living room setting. The staff here were very kind and patient, helping search for random items I was on the hunt for and telling me inventory dates so i could come back at a certain time to see if they get said items in. There's plenty of parking in the back lot and on the street, not timed or paid. The shop is in a new-er shopping center that has a beautiful coffee shop at the end, many restaurants, a post office, juice bar, and more. It's a great stroll through strip if you haven't been yet and/or your a tourist and want to see a bunch of a really cool local biz all in one spot.

I love this shop. I drive from Brentwood to shop here. The people are friendly and helpful and they…read morealways have unique perfect gifts. I of course also find lots of wonderful things for me

Lots of jewelry, clothing, house embellishments, specialty items, and faith inspired items in this…read moreboutique. Friendly and helpful staff.

This store was an unexpected delight for the wife and I. They have a fun selection of home decor…read moreitems at reasonable prices. The staff was friendly and welcoming. The lady who was working with us was helpful and arranged a centerpiece for our dining table. Probably not a store for kids as this is mostly just grown up home decor stuff. We were allowed to bring in our dog on the condition we carried her which was no problem for us (she is well behaved and prefers being carried anyways). They do not accept returns so be prepared to love what you buy because you own it. We will be back in the future for sure.

Beautiful things, and I enjoy shopping the rare sales. However the employees are so pushy…read more Constantly asking if I need help even though I firmly say no every time. Introverts beware.