Customer service was lacking no one even said hello. It's way overhyped on the internet. The…read morecuration isn't anything unique and I don't recommend. Overpriced stuff you can get at home save your money. Smelled nice in there but it's not all it's cracked up to be.

Love this store. It has a bit of everything--clothes, gifts, baby gifts and books. Jewelry, shoes…read moreand hats. The staff is friendly and the place is a buzz with shoppers letting you know I'm not the only one who agrees.

As a Franklin native, I love coming to fork of the south for small souvenirs for any visitors I…read morehave or gifts for a loved one. I've been here several times over the last 5 years and only recently had an odd experience. I love the variety of products in the store and was pleased to see that they had been moved to a larger space inside of the Factory at Franklin! When roaming the store, I would've loved to see more "Franklin" and local apparel - of course they have a good selection of items but I saw lots of "Brentwood" and "Columbia" items and not a lot of Franklin and Nashville which I think would be beneficial for them as they are in the Factory in Franklin. Usually love their young friendly staff but went earlier in the week and had an odd interaction with an older woman at the register who made a weird comment about my shirt. She also seemed to have no clue what she was doing when trying to ring me up. Her colleague had to help her but I literally stood there for 30 minutes JUST TO BE CHECKED OUT. Anyways, usually have a good experience but they are going through change and im assuming they are experiencing some bumps here and there... Either way I will be back and love this little shop dearly.

Super cute shop. We were excited to check out the waffles based on another Yelp review but they've…read morechanged their menu. We weren't in a shake or ice cream kind of mood so we didn't order anything but maybe next time.

So happy with the custom gift box for a friends birthday. She lived it! Elizabeth went over and…read moreabove to get my gift delivered on time, even after the driver was already on his route for the day.

Everything about this shop is great! It's located inside the Factory in Franklin, which is loaded…read morewith other great shops and restaurants... and the best darn farmers market ever (in my opinion). Parking situation is fantastic, there is a huge lot and never any issues. Such cute items here and all made in Tennessee! I know, you'd never guess that from the name, right?! Check it all out, not a bad item in the store. I purchased a bulk order from them back in December for work Christmas gifts (24 puzzles and 24 GooGoo cluster candies), and customer service to coordinate pickup was so kind and friendly. If you are ever looking for a fun gift for someone, come here first!

Customer service is lacking. We asked a question if they had something in stock and the worker…read morethere was on her phone looked up at us like we didn't belong and was judging us. We ended up walking right after without buying anything. If you want business maybe be kind no matter who it is that walks through the door.

Oh, The Heirloom Shop, what an awesome find in Historic Franklin, Tennessee!!! My daughters and I…read morediscovered The Heirloom Shop when in town for a volleyball tournament and we had free time in our schedule. We had been on the hunt, with no success, for "the perfect" engagement gift for a sweet couple, AND then we found The Heirloom Shop! We found the perfect gift, we saw the sweetest home decor and all things you just want to buy and gift and love. The staff and owners were amazing in communications and helping us secure our purchases since we were just visitors in town and in travel mode. The follow up was great in making sure all purchases made it home safely. I could not recommend this store more for all your personal, seasonal home decor and meaningful giftables. I really wish a shop like The Heirloom Shop was in my neck of the woods! LOVE LOVE LOVE!!!

A good go-to place for gifts or something special for yourself. They have Nashville made snacks,…read morecandles, clothes, cards, knick knacks, pet items, soaps, hats, and gag gifts. The owners are two lovely sisters who love to chat. And the dress up the store for the seasons which makes it inviting. A nice store to browse and support a local mom and pop place.

I love this shop! The sisters are the best and the gift wrapping is the best! Their price point is…read morethe best. I can put together corporate gifts for my team and they hand wrap each one for no extra cost. It is the best local shop around!

Great sales help, I had a wonderful time exploring in this cool store. I discovered all kinds of…read morethings that I hadn't seen anywhere else... I always try to touch back in every couple of months to see what new stuff they have. There are several lines that they keep stocked up on - including the greeting cards. Totally hilarious! Really friendly service, not a high stress sales staff ... Just a really cool place to visit and get vintage home decor and truly eclectic decorating ideas. Hard to find it on Google maps but with a little persistence, you will get there!

Shelly was incredible !!!! This store is soooo great she was so kind and helped my friend and I…read morefind all of our Christmas gifts. We love her. It was epic go shop here.

Adorable, shabby chic style gift shop with tons of home decor options, stationary, accessories,…read morenon-profit options, and so on. The style seems to be based on a Christian background and they have a wide variety cross varieties, as well. I love accidentally stumbling upon new shops and generally spend way too much to and money in them feeding off my excitement - this one was no different. Not only did I leave with 2 gifts on my first visit, I actually came back on the same day and got more. Their prices are a little higher than i would like but it's definitely doable and well worth the beautiful products. Make sure to check out the books: They're actually classic titles that just have redecorated covers to make beautiful for a living room setting. The staff here were very kind and patient, helping search for random items I was on the hunt for and telling me inventory dates so i could come back at a certain time to see if they get said items in. There's plenty of parking in the back lot and on the street, not timed or paid. The shop is in a new-er shopping center that has a beautiful coffee shop at the end, many restaurants, a post office, juice bar, and more. It's a great stroll through strip if you haven't been yet and/or your a tourist and want to see a bunch of a really cool local biz all in one spot.

I love this shop. I drive from Brentwood to shop here. The people are friendly and helpful and they…read morealways have unique perfect gifts. I of course also find lots of wonderful things for me

Lots of jewelry, clothing, house embellishments, specialty items, and faith inspired items in this…read moreboutique. Friendly and helpful staff.