Top notch care from a well educated optometrist. Staff is always pleasant and helpful.read more

In 2019 I wrote this glowing review of Gould Vision, that I am now retracting. My experience this…read moreyear with the newer optometrist, Dr Teri Rose has soured me to this office and I will not be returning. Dr Teri Rose was a poor listener, did not take the time to understand what I was requesting. When I had difficulty with the glasses, she replied with what felt like an accusation that I had elective surgery to have mono-vision. I reminded her that I had a hereditary eye disease and that this had not been elective surgery. My new optometrist informed me that the driving glasses they prescribed should never have been selected for mono-vision. When I request a refund, Gould Vision never returned my call. If I had to guess, I'd say that Dr Rose hates her job, dislikes working with people, and regrets her career choice. Skip Gould Vision, and find an optometrist who will actually care about your vision needs.

Yadell is the man! Kind, knowledgeable, friendly, and not only that, he saved the day with an…read moreemergency glasses repair!

I can only say wonderful things about this family owned business. I just moved here from California…read moreand needed an emergency set of contacts. I called just about every optical business listed online in my general area only to be told that I would have to order a full box and the wait would be about ten days. The Eyeglass Emporium eagerly helped me on the spot by giving me some temporaries to get me through. They are my heros! They are a 5 star business.

I want to start off by saying that Dr. Kennedy is an AMAZING doctor. He answers all your questions,…read moretakes his time with you, and makes sure you leave feeling good about services received. However, his staff is another story and this review is based on mostly them. There have been previous instances with his staff where our family has found them being rude and just plain old mean. I recently called in to make an appointment over the phone over a month ago and when speaking to the receptionist I asked what precautions were being implemented due to COVID-19. With the answer I received, you'd think I was asking something out of this world. I futher explain to her that I was worried about not only my safety, but the safety of other customers. She told me she didn't care and that if I wanted lenses refilled I need to come in no matter what. I proceed to schedule and await my apt because I needed my contacts. When I arrive, there are signs on the door stating that individuals should be wearing a mask inside the building and social distancing should be implemented... I think OKAY good. Upon entering, there were adults and children with their masks under their chins, the waiting room which is quite small full of people, and the staff did not seem to care at ALL. The staff was protected, but how about others who are in there? Do you think I felt safe waiting in there? NO. Also, they checked my temp roughtly 15 minutes after already waiting which honestly was ridiculous. I honestly was about to leave when they finally call me to go to the back and do some of the eye test. The lady who always does the eye exams (a younger girl I think with blondish hair) on the computers is super sweet and you can tell was taking all the precautions necessary so I was quite happy about that. I've done some eye screeners with her and shes has always shown the utmost customer service. Upon meeting with Dr. Kennedy, I was relived. To be completely honest he is a great doctor and it is sad that unfortunately some of his staff lack customer service skills. The reason I chose to do this review however was because of an incident that occured this am. My mother in law needed her glasses replaced and we brought them in to have the lenses changed to the new frames. She had called and previously spoken to someone stating that she will not go inside the building due to precautions not being implemented. Of course, we were not going to allow her to risk herself by going into the office. Yesterday we call from our car and the staff had ZERO issue coming down to pick up the broken frames to replace them with the new ones, however this morning was a nightmare to say the very least. We call and speak to Rita (the person who came down to the car confirmed her name) and she was well beyond passive aggressive and rude. We tell her we are here to pick up glasses and explained the situation and she answered with "okay.... so.... are you going to come in and pick them up?" Mind you we had already explained the situation to her and her reply was well we don't go outside to bring anything to anyone and I dont know what you want me to do about it. I further had to explain to her that this procedure was done yesterday without an issue and I don't understand why she was giving us such a hard time. She further explains "ummm.... yeah... we are following precautions and we are not going downstairs" and I had to reiterate that I had been in the office a month ago and safety measures were NOT being implemented and then asked to speak to Jared or Dr. Kennedy. She then abruptly placed us on hold and then came back and said someone will come down shortly and hung up. I have never been treated with such disrespect from staff before when I am just worried about my OWN safety. This staff member lacks not only common courtesy, but is just plain rude. Do not work in customer service if you're going to treat customers in that manner. I am in shock that Dr. Kennedy who is such a nice person has such disgusting staff working for him. Our family is currently looking for another eye doctor in order to avoid being disrespected by this staff again.

Great customer service, Dr. Kennedy takes time to answer any questions. Great practiceread more

I recently had to return to the optometrist to update my glasses, and all I can say is that it is…read morean absolute pleasure every time I visit Envision Optique. From the amazing selection of frames and sunglasses to the unparalleled service and genuine kindness of the entire staff, they make every visit such a great experience. Libia and Jose are always incredibly helpful and welcoming, and of course, Dr. Obregon is wonderful, knowledgeable, thorough, and the consummate professional. I absolutely love this place and cannot recommend Envision Optique highly enough!

Great doctor! I started coming here because of dry eye…read moreissues that were preventing me from wearing my contacts. This office has state-of-the-art equipment to test your eyes for dryness. This sounds $$$$ but the nice staff was able to point me to an eye insurance option that makes all of my eye care so much more affordable. The doctor was able to create a plan for me & switch my contacts. I'm so happy I can wear contacts again thanks to him. Other reasons I recommend this office: 1. Easy to make an appointment 2. Considerate with options that don't break the bank 3. Kind staff 4. Clean 5. Street parkin is easy to find If you need a good doctor that cares about your vision & isn't just trying to make you spend a bunch of money, try this place.

Very through and competent. Also a nice guy. He identified…read moremy problem immediately solved my issue.

Dr.Rakofsky has been my doctor for at least 16 years,. I am an Advanced Practice Registered…read moreNurse-Certified. I first observed in a Hospital explaining to an RN the results of his examination of a patient. I asked if I could also do part of the exam to observe the patients eyes as it was not invasive. Most doctors are reticent to have nurses do an exam out of their presence. He reviewed what I saw with me. He did my cataract surgery. His staff is only two people who go out of their way to answer questions and make people feel comfortable. He keeps his schedule of timeliness. People I have referred to him have also been pleased with his skill. I observed him interacting with people with developmental disabilities with patience at his office before giving them an exam. He diagnosed a vision problem that could have lead to blindness and got me a referral to Bascom Palmer quickly. I am very happy i asked about the hospital patient years ago, as i found a very qualified direct and kind human being to whom i trusted my vision.

Very friendly service here. They have modern selection of eye glasses as well. Relaxing…read moreenvironment, and they perform a myriad of eye exams as well.

I have had the best experiences with Home Optical for over fifteen years. Their expertise,…read moreprofessionalism, attention to clients, and service are consistently wonderful. The owner and staff truly care about their clients and treat us as valued family. I highly recommend Home Optical. They are the very best!! Eileen

Dr. Steven Lowing was professional and knowledgeable, but my experience with the front desk was…read moredisappointing. I was initially told my copay was $40, even though my insurance showed $15. When I asked whether there was an extra charge for the dilation test, I was told no. Only after I pulled up my insurance benefits did the receptionist admit that the additional charge was for the dilation. Be sure to check your benefits before your appointment to avoid unexpected charges.

I had an exceptional visit recently. Your staff was wonderful, and the Doctor I met went above and…read morebeyond. I especially appreciated her highly detailed and clear explanations regarding the improvement and changes in my eye health. The Doctor explained that it seemed to have slightly improved rather than worsening in any way and agreed that I didn't seem to have any other issues at the moment, which is what my primary care physician felt as well last January. Though I originally hoped to see Dr. Lowinger, himself, as he has provided excellent care to me for approximately 20 years now, I couldn't have asked for better care. I would award them 10 stars on a scale of 1 to 10 if I could. Thank you for the consistently high standards and exceptional visual results. I really can't recommend his office highly enough. Try them. You'll be just as pleased, I believe.

The Dry Eye Guy With…read morenearly all 5 star reviews, what can you say that hasn't already been said? How about the little known secret that Dr Cepero is actually a dry eye specialist. For those that suffer from the affliction of dry eyes, you know that over the counter drops are merely a temporary solution, because an hour or two later the feeling of dry, scratchy, sand filled eyes comes roaring back with a vengeance! If you wake up in the middle of the night with eyes so dry, they feel like stale raisins, you need to make an appointment with Dr Cepero immediately. Dr Cepero has the patience of a saint. He won't dismiss your symptoms as exaggeration or a figment of your imagination, or just tell you to use warm compresses. Instead, he will listen carefully in order to figure out the right protocol for you to get results. By the way, they say you can judge a man by the way he treats his parents. This man is gentle and tender with his Mom and Dad, and that's how you know you found the right doctor.

The office staff is great and friendly, they have fit me in when I needed more urgent appointments…read more They have a great selection of glasses in the optical shop and they take care of my contact lens orders. Dr Cepero is great at what he does and is so personable! Family owned shop that feels like you're getting great care and attention. Highly recommend!