I have been a good customer for several years but the woman that works there now is very rude and when I brought back jeans that had not been hemmed enough she refused to help me and I would have been open to paying least a partial fee in case it was a misunderstanding. read more

WOW...if my clothes werent already in here and serviced I would of walked away A friend dropped my things off for me. It was suppose to be at another establishment. He claims he was closer to this location, so he thought why not? Let me tell you ...over priced, way over priced..... ..four items totaling over $23.00 2 pairs of shorts at $10.90 thats crazy. 1 sweat jacket at $6.45. No thank you....like I said if walked in to drop off these items...I would of certainly left to go else where.... Save your money, and check out prices before hand... No reason to pay these high prices read more

my drop off ticket, in the store window, and on their website it says open at 7am Monday through Friday. Imagine my surprise when they were closed while I waited from 7:30-8:05am. Thinking something was wrong I called their other location and was informed they are operating under "covid hours" and open at 9am. No where is this posted. When asked how this is communicated to your customers I was told they'd let the owner know. I don't mind store adjusting their hours to meet demand/employee availability. However you need to communicate said changes. Bare minimum put a sign on the door. They refused to issue any refund when I noticed the stain I had paid for spot removal for was still on my suite. read more

First time going to this cleaner and the owner was lovely and my down coat and vest came out beautifully!

I have been using this cleaners for years Place used to be okay hen Charlie Smith had iir. It was sold to the Kims and they run a friendly facility It you want home delivery-that works as well. Jill Smith and Lonnie are the drivers they are top notch read more

OK. This is the first of several reviews for Village Cleaners. I am moving to Reston and hoping they become my cleaner, tailor, shoe shiners and all things clothing care... They DO offer these services. Young is the seamstress & who took my order today, and she said they take in shirts for $20 - $25 ea. As others said, they don't honor the Yelp check-in deal and Young's explanation didn't exactly build trust: she said, "New owner here now. Changing name..." Interesting because all signage and receipt still says Village Square Cleaners. Hence the 2 stars... For now. Shirt laundering is just $1.95 each. They said they have 4 stores. read more

Village Square Cleaners - First time here... Hopefully it becomes my new cleaners as I am moving to Reston. I'll let you know what I decide... - Dry Cleaning Near Me - Reston, Virginia

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My husband was swindled Village Square Cleaners in a way that's unfathomable. The owners of this establishment went to great lengths to not take responsibility for suit pants that were ruined during an alteration. Rather than fix the problem for him (a loyal customer), they chose to lie and cheat in order to not have to replace the suit that was ruined. Steer clear of this place. They are cheaters of the highest caliber. read more

I had a really nice black shiny jean dry cleaned there. Took to several cleaners before and the sheen and dark black color always maintained, but just one wash from them and it faded much lighter! I told the woman working there. Before finishing my first sentence she crossed her arms and just denied it. She even interrogated me why it took over the weekend for me to bring it back. It was Thanksgiving weekend and i was out of town! She just shook her head saying it's not them. I couldn't believe it. Rude, deny responsibility and even try to blame on me. I've read other reviews here and it's pretty consistent, their business is just not ethical and responsible and quality is extremely poor. Just FYI, i don't complain much, much less write reviews. That's how bad this woman and business is. read more

Brought in a favorite dressy blouse, the kind you save for times when you want to look especially professional and pulled together, like for a new client or special occasion ... Italian with a subtle white-on-white textured sheen. The kind of blouse you get excited about when you find in a store because it looks really classy. I was more than a little disappointed when they returned it to me with a dark stain on the collar point *that Village Square caused*... The blouse was in great shape before, only worn a few times and barely even needed a cleaning. When I pointed it out they shrugged and said they'd reclean it. No improvement. They put it through another time, same result: they were unable to get out the stain that they caused. So they ruined the shirt, you can hardly wear a dress shirt with a nearly 1/2" dark spot on the tip of the collar. It was expensive, too. The owner was hard to reach, and basically didn't want to hear about it -- no accountability, no "please bring it back and I'll take care of it myself"... just terribly disinterested customer service. This happened several years ago, I haven't been back since, maybe they're better now. Remember that Seinfeld bit about awful dry cleaners? This place is right in line with that, in my opinion. read more

Village Square Cleaners - Dry Cleaning Near Me - Reston, Virginia

I had a suit jacket altered here to shorten the sleeves, and they did a great job. Some cleaners will only do simple alterations like hemming but they didn't shy away from altering my suit jacket, so I'm happy. read more

Dishonest and shady business practices: This cleaner ruined a brand new pair of suit pants during an alteration. In order to save money, they replaced my pants with another pair that was the wrong style and size. To trick me into thinking they bought the right pair, they cut and switched the inside tags, but they did a shabby job and it was pretty easy to detect. There are many more details on how this whole thing went badly, but please know that this is NOT an honest, trustworthy business. read more

The staff here is very pleasant. I've not found any exceptional cleaners but I think they do a very decent job. They recently changed ownership . My husband gets his shirts done regularly and they do ok. read more

This cleaners ruined my white blazer and my white dress with no compensation and the owner does not return messages nor keep his promise relayed through his employees to refund money. In addition I just found that my holiday dresses ornate buttons have been removed by this cleaners and not returned. STAY AWAY from this cleaners. There are plenty of others to do business with read more

I had been using them for almost 5 years and they were pretty dependable with their dry cleaning services and fair pricing until I picked up a batch of my dress shirts and found a surprise on the one white shirt. At the bottom of the shirt near the cuff I noticed some strange stitching pattern that definitely wasn't there prior when I brought it in for cleaning. As I inspected it closer it appeared the shirt was ripped and then restitched and obviously who ever did was hoping I'd never notice it but I did. When I stopped back in with the shirt to show the issue and then talked to the woman who is usually there she didn't understand the situation so I asked repeatedly to speak to the owner about it. When I asked for the owners phone number she again acted like she didn't understand me or there was some language barrier all of a sudden so I just gave her mine and demanded he call me. I also left the shirt with her to show him for when he stopped in nightly to pick up the items for laundering. For 2 weeks I received no call so I went back in and demanded the owners number this time so I could call. She gave me the number finally at which point I immediately called but the number had no voicemail set up so I could not leave a message. Who doesn't have a voicemail set up these days especially someone who owns a business? Pathetic! Now over the course of that week I called and called and of course didn't reach the owner nor did he call me like I originally asked for. At this point I gave up and will never go there again because obviously the owner doesn't give a crap about the customers. Pretty sad because before all seemed fine but obviously if your items get damaged and you complain don't expect the owner to follow up. read more

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Just FYII: this business does not honor the one-item-free promotion. Doesn't even seem aware of it.

Excellent quality, price, and service -- I've been going here for a couple months and have been consistently impressed with this business. An antique woolen item even got a little damaged by the dry cleaning process, and they expertly repaired it and gave me a discount before I even saw the issue. Now the item is better than it ever was! read more