Upon arrival, we were greeted and assisted with a partial check-in. Once the female concierge collected our passports, the entire energy of our conversations and level of hospitality shifted. Traveling from the US on our honeymoon, we were hopeful for (not expecting) a warm welcome into a new city, but rather received a dismissive and passive demeanor. While in the lobby, we "waited for our room to be ready", the hotel continued with their regularities, one of which included routine sewage removal outside of the main entrance. The sound and smell drafting into the lobby was horrific. At 14:05, we finished our check-in. My husband loaded the dolly with luggage, after no assistance was offered, and rode up to our room. I waited for the elevator to return (out of sight of the female concierge). While waiting, snickering and cackling began, until I stepped into their view where conversations quickly diverted awkwardly. Low and behold, the snickering correlated with our room assignment. We had been awarded a room on the first floor directly above the sewage access port, equipped with flies and open windows. For the price of our suite, I was severely disappointed by the hospitality and overall care for clients. The following morning, she transformed and decided to be kind and helpful, with management staff present. If looking to book a hotel in this region, I would recommend removing this option from your list. Additional reviews will be left on other websites. read more