Don't do it! We've had to tell Viking how to do their job since the moment they started building. To begin with they installed our island BACKWARDS had to bring that up to them even though it was printed correctly on the blueprints and floor plan right in from of them. They installed different cabinets then what we saw in pictures and thought we were getting, which completely changed the cabinet layout in the master bathroom.l, even though it was in the virtual walkthrough and on the blueprints and floor plan. During our initial walkthrough we brought up some things which we though would be easy fixes, such as the garbage drawer that upgraded to add into the island not working properly, along with several soft close drawers in the bathrooms that were not and do not open and close properly. They've had 3 different people come out and look at them, one of which made so that it was completely inoperable. Viking ordered parts for the drawers, and then stated it was a manufacturer issue. The manufacturer came out and said they fixed, but didn't even look at the bathroom drawer that literally falls out every time you open it. The kitchen faucet has been leaking since the initial walkthrough, which even their realtor notices and not a single person has even come to look at it, and we've been in the house for almost 2 months now. They installed the WRONG WATER HEATER. Which they knew about, because a week before closing we went to look at the house and there was a loud beeping from the garage, we didn't think anything of it until the night we moved in and out hot water didn't work. And a loud beeping sound was coming from the garage. Long story short, they had to come shut off the water as it was a safety hazard the way it was installed and install the correct one, since it was not hooked up to the correct gas. They stained the front door which we upgraded to a wood door, the wrong color, and have tried to get out of fixing it, even after admitting it was wrong. They've had to repaint parts of the garage several times simply from not completing it the first time, and again from not cleaning it before painting. The day we moved in the handle for the garage door kept falling off, which we told them about and ended up fixing ourselves because it was so annoying. And these are just a few of things! Save yourself the headache if your contemplating building with Viking! I don't think it's too much to ask that you have working cabinets and water heater when your spending this kind of money.
Most of your response to this review is inaccurate. Yes Huntwood came out and looked at the garbage drawer and never once looked at the bathroom drawer. He didn't have the rails to fix the drawer that you guys said you ordered before you decided it was huntwoods issue. And the water heater was the incorrect water heater altogether, which there is documentation of. Yes it was fixed quickly, most likely because it was a major safety hazard, which you guys would've known had you looked into the beeping issues prior to us moving in rather than just resetting the system. The kitchen faucet was NOT replaced according to YOUR Viking representatives we've been dealing with. After the initial walkthrough they said it was TIGHTENED in an attempt to fix it NOT REPLACED. It does not leak only after using the water, it leaks at all times. AFTER BRINGING IT UP AGAIN they started the claim for the faucet two weeks ago and have yet to do or hearing anything more about it since.
All of these issues could have been fixed and been relatively minor issues if you guys actually stood by your work and did things right to begin with. The MAJORITY of all these things would not be issues if they had just been DONE RIGHT THE FIRST TIME. read more