Unexpectedly stumbled upon View Optical on Atlantic Ave in early July.
What an amazing space, and, selection of unique high-end frames. We were greeted by Dina, who's sales and customer service skills are unmatched.
I purchased two pairs of Jacques Marie Mage frames, along with lenses, totaling $3200. Dina provided a timeline which was reasonable based on the unique lens shapes and frames.
Four weeks pass, and I hear nothing, so I called. No, answer so I left a voicemail, no call back. Then, a second call, same experience. I then walked to their store for an update, to find a note on their door saying they were closed due to a staffing issue. So I called their other location and was told they could not assist with transactions at the Atlantic Ave location. Two days later I was able speak with someone on the phone. I was told one pair was completed, and ready for pickup. However, he was quite flustered, and short, explaining he was alone in the store and would be leaving soon. I rushed in, was handed my glasses and he scurried away.
I asked for info on the second pair and received a vague answer, once again being told he was alone, and very busy.
Two weeks later I called and was told the second pair had just been sent to the lab and he did not know the timeline. I refreshed his memory on the transaction and he said he would research it and call me back.
An hour later he called saying they were done and in the store, I told him I'd be in later in the day to pick them up.
I walked to the store around 3:00 only to find another note on the door saying he was closed due to no staffing.
Frustrated I walked down the avenue and grabbed a bite, walking back, and past I noticed now it was open so went in. He was alone again, clearly agitated and retrieved my second pair.
This time I was able to try them on, get them fitted, etc, but he was being a pompous ass the entire time.
It's beyond my comprehension that a business that appears to be of this caliber would operate at this level, completely dropping the ball, zero communication, zero service, zero customer service, zero staff, and blatantly rude.
I was so thrilled to find this business, and the glasses I purchased, but due to the post-sales experience I would have a hard time patronizing them in the future. read more