Let me start by saying that I love the sales associates here - especially Patricia. She was incredibly kind, patient and helpful in helping me find a new pair of glasses. I also had a good experience with Giselle, the doctor, for my exam. My qualms are solely with the front desk staff. Specifically a heavier set brunette woman who sits at the computer closest to the wall. She can't even be bothered to look up from her computer screen to greet or speak with incoming customers - even when they direct questions to her. She is exceptionally rude and quite frankly, if I didn't have such a great experience with Patricia and Giselle, I'd never come back. This is a luxury eyewear store so I expected to be treated as such. Especially since I dropped over $840 on a pair of glasses here, after insurance. I work in the customer service industry and have for the last 13 years and as a manager, I'd want to address this behavior immediately so that it doesn't deter business. It takes very little to look up from a computer to greet and make eye contact with paying customers who are needing support. Knowing that Visual Eyes has another location in Delray, I may consider going there to see if the front desk staff has basic customer service skills before I find a new optometrist. read more

Beautiful over-the-top eye glass store in Mizner Park. The colorful eye glass displays pop against the bright white lighting, which drew me in from the walkway. Excited to see the new Meta interactive eye glasses by Oakley that basically mimmick the original Ray-Ban version. Sadly, no Oakley or Tom Ford brands sold here, although several other notable brands for browsing purposes only. The exclusive Cartier glasses were center stage with a dramatic red display case facing the outer window. The Chrome Hearts brand was not known to me but offered a few unique specialty frames but most were common design similar to the Silhouette brand. The staff woman was not overzealous although available for any questions. read more

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Elegant eyeglass store in Mizner Park with colorful glasses from several international companies popping off bright white walls. Took a look at the Tom Ford display but they did not have the model I needed. The girl at the front counter hovered over me but maybe just showing extreme customer assistance. She said that they have an optometrist on staff. The classic Cartier display was the store's customer pull in from the Mizner Park sidewalk and it worked. I wish Yelp allowed half stars and if so would give this place a 3.5 stars rating. read more

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You only have one chance to make a first impression. There was a rude employee who wouldn't open the door. If you're not going to open up at 9 o'clock, change your hours. I drove a distance to specifically see your selection. You lost out on business. My husband and I were looking to purchase 4 glasses, reading and sunglasses.. Will take business elsewhere. read more

Visual Eyes recently reopened after engaging in a total renovation and expansion of its flagship store in Mizner Park, where they have been since 1987. The new look is stunning. They have used 3 basic colors - white, white, and white. And the look is clean modern and allows all the frames on display to pop! See pics. And now to a point which a few reviewers on Yelp and Google mentioned. And it has to do with attitude of the staff. From my own observation it appears that some sales representatives (they may have a fancy name but let's be honest, their primary role is to close sales of frames and lens) may be a bit ATTITUDINAL. So it's critical that you connect with a person that is a good fit for you. I was fortunate to connect with DAVID COSTA, and after several visits to the store and discussions on the phone, I am appreciative that we connected. David is a consummate professional. He knows the technical aspects of fitting someone for lens, and exudes confidence when he "marks" lens for the proper placement on your eyes/ face. Most importantly, his attitude was a great fit for me. He appreciated my unique sense of humor. Followed my endless chatter. And he was calm, patient and willing to spend as much time as needed to show me and my husband dozens of frames, respectfully. He is well spoken, clearly well educated, and a sharp dresser, without overdoing it. His vibe allowed us to select new frames and lens for each of us, replacement new lens in a pair of sunglasses, and new lens in my existing frame. A healthy sale, at least by my budget. The depth and quality of the frames is impressive. Many foreign designed and manufactured. A treat to look through them. So if you're looking for high quality merchandise and extraordinary service, come here and ask for DAVID COSTA. read more

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Very impressed with Dr. Radice. Her exam and prescription were top notch and she managed to correct my vision to 20/20 with a multi-focal lens so I can see well for both close-up and distance. The office staff was outstanding. Knowledgable and very friendly. I highly recommend this business. read more

This location is so fancy! They have tons of selections of frames with various prices and styles. They are super good at explaining what is covered with your insurance. And the doctors are super kind and knowledgeable. Lastly your glasses and contacts come in super quick which is super convenient. read more

I purchased a pair of sunglasses at Visual Eyes to take on vacation. Throughout the entire trip the sunglasses stretched and slide. Really awful pair of glasses. I also had new lens put into a pair of frames. Upon my return I went to pick up glasses and ask for an exchange or refund the the glasses. The manager refused. Very disappointing. The new lens were ridiculously expensive. All in all, a pretty terrible experience. read more

Every time I come here I'm shocked at the staff. The doctors are great but the front desk staff and the glasses staff are so rude and fake. You get the sense they are too cool for you and the front desk lady always has an attitude and isn't the nicest. I wouldn't come to this location if you want authentic help for vision.... read more

Stopped by this morning to get my glasses adjusted after I sat on them. Rebecca Gouliak was FANTASTIC! Very friendly, took her time, adjusted them perfectly, and wouldn't charge me for the service. HIGHLY recommend! read more

BE CAREFUL WITH DAVID!!!! RUDE, TELLING ME I HAVE RECEIVED 3 PAIRS FOR FREE ( I paid 1000 dollars). He is referring to my warranty. UNPROFESSIONAL, TOLD ME TO NEVER COME BACK, TRY TO CHARGE ME WHEN IT WAS UNDER WARRANTY. DIDNT CARE ABOUT GOOGLE REVIEW. HE SAID " I don't care " I bought a pair of Cartier glasses from him. All went ok until my glasses broke and I went to replace them. At that moment he realized my lenses were scratched. I said great then I get replacement glasses and new lenses since I have insurance that covers it. He proceeded to say I had to pay a portion "LIE". Thank God I had this done before for free in another location. I went ahead and got my 1k pair of glasses replaced. After wearing them for a week the sides were getting caught in my hair. THIS IS THE TIME IT ALL WENT DOWN HILL. I have had issues with David since!!!!!! FINALLY GOT THEN SWITCH. My FINAL pair were loose at the leg since I drove off the parking lot but due to being so far I had not have a chance to come until the leg fell off. I came to see him and he said oh you are missing a part I can't do anything about it. You have received 3 pairs for free???? No one pair at 1000 second pair were exchange and third pair is now a waste. He has no authority since he is not a manager so if you come to him knowing you are far, he will tell you to come back to see a manager. HORRIBLE!!!! Oh when I told him I was going to do a Google review he said. I don't care go ahead. If he was my employee I would of fired him right there. read more

I am having so much trouble with this store trying to have them honor their mistake. The contact lenses that they sold me were different than the trial pair. These lenses have a different fit and tint and don't stay in my eye but yet they refuse to take them back or even give me store credit toward a new pair that works better. Their excuse is that the trial pair was discontinued and these are their replacement. The manager James doesn't return calls and ignores customer complains. The receptionist Vanessa who is very confrontational speaks over you and hangs up the phone when she runs out of excuses. On top of everything they say that the owner Dr. Aaron Evans has no say in how the store is run and doesn't return calls. I have never dealt with a more unprofessional establishment. I am still in discussions with them and will add to this review if anything changes. read more

Cristina was super helpful, informative and very sweet when explaining everything that was going on. Would definitely come back and will be recommending to friends and family! read more

I was referred to this place by Boca View Optical after they stopped selling/working on Lindbergh glasses. I was a walk-in and was greeted by a terrific technician named Gina Edwards, who could not have been nicer or more efficient. She replaced both sleeves on the earpieces and the nosepieces promptly- and I was out of there before I knew it. I was impressed since the frames can be quirky. I did get to browse a little while Gina fixed my frames. The selection, while not huge, was stylish and well crafted. Pretty much only the good stuff! I will be going back to this business in the future since they deserve my business and probably yours. Incredibly, I was not charged for the repairs. How to win a customer for life! read more

Returning customer very disappointed. Was happy with completeness of eye exam but my sales person was horrible. Will take my business elsewhere. Too bad for the owner, it's a nice shop. Good people are hard to find in south fl. read more

Steer clear of this business. You pay top dollar for lenses and get sub par product. Paid for transition, anti glare, the best. They replaced my lenses with non of the above. My Mother got COVID pnemonia and I had to leave the area and didn't have time to get them replaced before. Came back from caring for my sick Mother and they would not replace the lenses. RIP OFF CITY ! HORRIBLE CUSTOMER SERVICE. read more

This place does sell Lindburg frames, which is the only good thing I have to say about them. Other than that, their prices are absolutely insane. A few days ago I was quoted $288 to replace the lenses in my reading glasses. Instead I went to a competitor in Deerfield Beach and bought TWO perfectly fine readers, frames AND lenses, INCLUDING an eye exam, for $69. Yes, that's about $34 each including the exam. Here's the deal folks, I might accept paying their rent in Meisner Center, but I'll be damned if I'm gonna buy them a house too! read more

The best eye exam and new glasses purchase I ever had. David Costa was amazing! David made sure I was completely satisfied with my new frames purchase. He spent a good amount of time with me, selecting the styles that worked well with my facial features. read more

The pair of glasses requested, came back exactly of what I asked for. The service is impeccable and their attention to detail, is the best ever. Thank you for everything! Rose Mary read more

I had cataract surgery and was looking for a place that took Medicare, as they'll pay 100% of costs after cataract procedure. I found Visual Eyes on the Internet. I had a lengthy conversation with the woman who answered the phone and she confirmed, Medicare would cover the lost of lenses at Visual Eyes. All of Visual Eyes internet links state they take Medicare. Pre-examination, I was given the usual eye machine exams and given the Covid era were in, was stunned the assistant did not wipe down each machine prior to use. A real health hazard. Post-examination, I was then told they don't have a Medicare account after all and the lenses will cost $721 as prescribed. They himmed and hawed, getting down to $300 for an inferior lenses, well below my normal lenses. I was misinformed to get me to come into the store, the store doesn't practice safe Covid practices and has misleading business practices. read more

Returning customer many times for high end spectacles!! Sadly customer service lags well behind professionalism regarding repairs and warranties and be sure will NOT RETURN for new pair of sports glasses. Failing to do the right thing by the customer says it all. Was told that honoring warranty wasn't cost effective for THEM! No big deal. World goes on and MY BUSINESS ELSEWHERE. read more

The best experience I could possibly hope for when getting an eye exam and prescription eyeglasses. Dr.Radice, is an exceptionally knowledgeable, personable and precise optometrist and her exam room is state of the art. Shaun, my optician did a spectacular job picking frames and advising me on lenses and options for them. The best experience I could possibly hope for when getting an eye exam and prescription eyeglasses. My optometrist was Dr.Radice was exceptionally knowledgeable, personable and precise and the office uses state of the art equipment . Shaun, my optician did an excellent job helping me pick out a frame that would work with my specific eyewear needs. He had the patience of a saint explaining the different types of frames the materials they are made of and their construction. He went above and beyond to explain throughly which would be best for my intended use . He then advised me on the lenses and add ons making them nothing short of perfect . I am actually happy and excited about wearing eyeglasses for once ! I just went in this year and also got a great optician however- I was hoping my last optician Shaun would just be there -however, I didn't make an appt dumbly. I asked immediately for Shaun after the manufacturer of the glasses was not able to get my order out in over a month. He took care of me immediately he made sure I received eyeglasses while I wait for manufacturer to get it right . Just shows a great person is definitely worth the extra time and effort to even drive 30 mins back for on another day . Shaun gives the best possible experience and the least anxiety in situations that aren't even in the control of store& office itself . I will definitely remember to schedule with Shaun next year and I am so appreciative for his amazing help even with problems that weren't even his to correct ! read more

I recently got a new pair of glasses from Emmy at Visual Eyes, she was extremely helpful and very professional. It was a pleasure making a purchase at the store. I definitely would recommend Visual Eyes and Emmy to help with any of your needs with prescription glasses or sunglasses! read more

the only Lindberg dealer around and they have all of the frames right there to try on. They were extremely helpful and detail oriented. They were able to do things that no other glasses maker has ever offered such as: customize the shape of my lenses, do a two-step progressive which has less of the middle vision, insert magnets for add-on sunglasses and computer lenses. Also instructed me had a clean glasses without scratching them. read more

Dr Villanti (performed examination). Dr Villanti did not realize my glasses were bifocal. After returning several times I gave up and still using my glasses I had been wearing. Have to wait a while before insurance will cover a new prescription. Would not recommend. read more

This was my first time using them as my annual eye Dr appointment. Everything was professional from the first phone call... I had a great doctor and all of the equipment is state-of-the-art. I proceeded to order new contacts - they had a great offer in place at the time so received a years worth of contacts, a $200 Visa gift card and a FREE pair (my choice)of Ray Ban sunglasses! Their eye glass assortment is vast and amazing - I also got a fantastic pair of new glasses. Highly recommend for optometry or just to pick up a great pair of (Designer) sunglasses read more

David is an asset to Visual Eyes. His knowledge and professionalism transcends to the highest level of customer service.

I was referred to this optometrist by the VA choice program. This store is in a very ritzy and nice area of boca with plenty of parking. From now the moment I got there, their personnel were nothing but nice and attentive to me. They took my VA insurance card and I was taken into a room with the most advanced equipment I have ever seen. Shortly after I was given a thorough exam and two scrips one for glasses and one for contacts. Great store, great people, great service read more

It's time to see clearly now. I called as a new patient and was given a same-day appointment. Upon arrival, they took my insurance info and ID, then had me fill out a few short forms. Within minutes, I was taken to the back for an exam. The assistant, Miranda, was very pleasant and explained every process step-by-step; she made my first experience just spectacular. The technology the office uses is VERY up-to-date and state-of-the-art. As a techie person myself, I was seriously impressed with the equipment and how different it was compared to my previous optometrist. Dr. Giselle Radice was my optometric physician and she was fantastic. Her kind demeanor and positive attitude kept me happy the entire visit; she answered all of my questions and told me things about my eyes that I never knew before! The entire staff is just as kind as the next. I cannot recall the name of the woman who assisted me with the insertion and removal of my contacts, but she was SO patient and sweet; very knowledgeable about contacts and the care for them. In the end, Visual Eyes is very much recommended and I would gladly tell my family and friends to check them out for their next eye care visit. read more

Thanks to Visual Eyes, I finally found new glasses- that I love! They offer a great selection for all shapes and sizes of faces. I have a hard time finding something just right (you may say I'm a bit picky). They selected frames for me to try on and with their help, I whittled it down to a favorite. Thanks to the Visual Eyes team! read more

Visual Eyes - Optometrists Near Me - Boca Raton, Florida

You figured this optical store would be high end because it's in mizner park, not true I considered this a chain optical like target.They damage my frame and don't want to take responsibility and I have to get my insurance company to fight for me to get a resolution. They had to send my lens to their lab three times and still did not get it correct. SAVE YOURSELF FROM POOR QUALITY CONTROL AND POOR MANAGEMENT AND FIND A REPUTABLE ESTABLISHMENT. read more

After coming here, I'll never go anywhere else for my glasses! I went in for an eye exam & some new shades and I couldn't have been happier. The doctor was very friendly & knowledgable and made me feel at ease the whole time. After my exam, the staff did a great job of helping me pick out my new glasses. I was amazed at their selection too! They've get a little bit of everything, including top designer brands that are hard to find everywhere else. I walked out with an amazing pair of Chanels & can't wait to go back for the Ditas I was eyeing in the window ;) read more

Dr. Beck was wonderful he was relaxing and easy-going very professional I really enjoyed the high tech this office provides I feel I got the best exam I've ever had a new to the area and would highly recommend visual eyes read more

customer service is fine. The doctor is ok too. BUT why is it so hard for them to follow up on things? Why do I always have to call them and learn that my glasses are ready?!!! read more

Vanessa was very helpful with contact lens purchases. Dr. Radice and her team is great. Thank you!

I just want to say I have great love and appreciation for this place. I battled with chronic stye to a chalazion condition for three months. I went to see Dr. Fisher after two months of battling with this condition and she was very kind, very sweet, very professional. Dr. Fisher gave me eye scrubs, ointments, & performed a laser treatment on my eye lid to zap my styes and her methods worked! A few weeks after seeing Dr. fisher my eye lids are back to normal. Also I would like to include Shaun who also works at this location. He gave me helpful tips, and also provided me with eye scrubs & other methods to help my eyes. Everyone at this place is kind and genuine & wants to help you. All in all, I definitely recommend seeing Dr. Fisher when it comes to regular eye exams or medical problems. She's the best! read more

Covid protocols taken seriously and excellent customer service. Thanks so much! They could not have been nicer. Happy holidays

I had been going to Visual Eyes for 22 years, but my last experience I felt the office policy put my health at risk. It's a health care business that refuses to wear masks unless a customer asks the staff to wear them. Staff does not practice social distancing, and I had a choice either to sit next to other patients not wearing masks, or stand for 20 minutes waiting for my appointment. Hard to believe a health care provider operates like this in a pandemic, and I regret that I or the other 4 members of my family will not be returning. I got my RX and got out of there as quickly as I could, and I would recommend going to Warby Parker at the Boca Raton Mall, prices are 80% less for the same quality of lens/frames with more style. I asked to speak to the owner Dr Aaron Evans about my concern but was refused the opportunity, that even though he is the owner, he is not in charge of Covid protocols for his staff. What? They eject CDC guidelines and instead follow guidelines instituted by Ron DeSantis and team, that told me everything I need to know about their concern for patient safety, it's money that matters to this business, and it hurts to realize that after being a loyal client for 22 years. If you are at risk to Covid, stay away.vIf you value a business that protects it's patients over enticing customers to spread germs freely, then this is your place. read more

I had such an amazing experience getting my annual exam. The staff is very kind and professional. The sunglass promotion was a nice added bonus to the experience when you purchase an annual supply of contacts. Dr. Giselle Radice an expert in her field and was very thorough in her exam and gave very good recommendations for my dry eyes. This is my second year in a row going to the Mizner Park location and I will continue to return because of the consistency of the service. read more

I was recently shopping around for glasses and had horrible experiences with customer service and/or frame selection. I walked into Visual Eyes and was greeted Mariana, I told her what I was looking for and within 5 mins she had me paired with a pair of glasses that I loved. I've honestly never had such a pleasurable experience shopping for glasses. I highly recommend getting your next pair of glasses from them. read more