We are rather new to Leander and Cedar Park so I was looking for a good urgent care and I've found…read moreit. Three members of my family have visited this location and we get seen right away. It's important to note they are an urgent care, not an emergency room. The staff is attentive and friendly, with genuine concern for your malady. I can note all the times my family has visited they will see a nurse practitioner. To some that may be a sticking point, but if you need to be seen for something minor this urgent care is great. I'd definitely make an appointment online for times sake, but the onboarding is easy and you can establish an account if you need to go back. I can even say cash pay prices are reasonable. I would definitely recommend this location for your minor care needs during the week and weekends if you can't get to your normal doctor.

I came here after dealing with a lingering dry cough that was starting to combine with itchy…read moreeyelids. My primary care doctor was booked out for weeks, so I decided to give Next Level Urgent Care a try. Even without an appointment, I was immediately helped by Shakemma, Tiff. She was wonderful! Friendly, efficient, and made me feel comfortable right away. I was then seen by Gad, who was also great. He quickly assessed what was going on, prescribed some allergy medication, and had me on my way. The entire visit took less than 35 minutes, which is amazing. Fast, professional, and super convenient--I would highly recommend this urgent care spot!

Once I got in to see dermatologist, it was great... GLAD they didn't take my blood pressure…read morebecause... There was a HUGE PROBLEM getting signed in... they had wrong ins on file... yet had verified on the phone when I made the appt that they WERE IN-NETWORK, but initially said they weren't with Golden Rule. After several phone calls, they confirmed they ARE in-network... Insurance debacle took longer that the actual appt with the dermatologist. I'll check my EOB CLOSELY....

Avoid this place at all cost I walked into an empty emergency room. I asked them to see a doctor…read morefor my eye and I asked them what is the exam fee because I don't have insurance. The receptionist said she doesn't know. I waited for 10 minutes. they call me and I asked the nurse. When am I gonna see the doctor? He said he doesn't know nobody knows anything in this place and yet they expect me to trust that the doctors know what they're doing. I left 1 min after no one could give me an answer. Well I know one thing never go to Baylor again

Was told they could take me as a walk in, showed up 7mins from that call and was turned away. Went…read moreback first thing the next morning. They withheld information until documents are signed then they give you the information print outs. Did not disclose extra costs for each step, after being told the price paid up front would cover everything for that particular visit. Went from $160 up to $350 after addition bills mailed to me. Gave me a prescription and was told to take it until I heard back, once I heard back they told me I didn't need that prescription but wouldn't give me any answers as to what I did need. Do not recommend.

I have used this facility multiple times for a both illness and injuries and have been extremely…read morepleased with the care I received.

No Urgency in this Urgent Care Terrible front desk manager…read moreDoes not understand how to triage patients that are actively bleeding and in need of medical assistance Would not process us until we provided the upfront payment

We visited this Urgent Care with our sick child, who was feeling very unwell. We came seeking…read moremedical help and basic compassion, especially when it comes to a child. Unfortunately, the experience at the front desk was extremely disappointing. The receptionist was rude, disrespectful, and unprofessional. We were overcharged, and when we calmly asked for clarification, the staff member threatened to call the police. This situation was especially distressing because it happened in front of our sick child. As a result of the threats, our child became very frightened and experienced significant stress. Such behavior is completely unacceptable in a medical facility, particularly when dealing with families and children. We also felt that the treatment we received was biased and differed based on nationality, which made the situation even more uncomfortable. We expected care, understanding, and professionalism, but instead we left feeling disrespected and deeply upset. I sincerely hope the management addresses this issue and ensures that front desk staff are properly trained in professionalism, empathy, and respectful communication.

First impression: I've been to countless urgent care clinics; however, Care First is the best…read moreurgent care I've ever encountered. The vibe here is top tier quality, care and service. The office staff is amazing and friendly. My husband (the patient) and I were greeted with a warm welcome. We were in and out within an hour. Thank you for all your efforts and treating us with utmost care!

I'm a new patient and I have nothing but great things to say about the staff and doctors there…read more Keep up the great work and it's always a pleasure to come to my appointments

2 stars because I was seen quickly. After asking me what I…read morewas using to treat nausea and vomiting, they went ahead and prescribed me the same thing I had a 100-pk of at home that I spent time explaining WAS NOT WORKING, and that was why I was in urgent care in the first place. When I called back for a new prescription, NOT something over the counter again, they basically told me "oh well". So frustrating. Didn't listen to anything I said at all. Complete waste of time.

I had never used an urgent care before but needed care quickly, they were close, and wait time was…read moreshort. The online booking, check in, and registration was so smooth and took less than 3 mins!! I got in so quickly which I was grateful for given I was in so much pain. I was in queue prior to arriving, knew my place, and the time I would be seen. You can even provide your location and the system calls to let you know it's now time to leave. AND they even followed up with a phone call to let me know it was time to leave, if I hadn't. The woman who checked took my co-pay was great and had everything ready before I even walked in the door. The tech who did triage and took my blood pressure etc. was also skilled, experienced, and was so attentive & reassuring. She was also patient when I had to call my sister (also a DR.) about a few history type items. I got the most amazing thorough care from my NP, Chioma Okechukwu. She was direct, knowledgeable, and was able to provide a correct diagnosis from what I thought coming in. It was late at night so she rushed in a script so I was able to collect it before CVS closed and so I could get the first restful night sleep without pain that I have had in a very long time. I am so grateful for CareNow Urgent Care. This was a better experience than I have ever had at the ER and much much much LESS $!! Better healthcare at a lower cost, didn't think that was possible anymore. The follow up care instructions were very clear and even highlighted by the NP in the key parts. They sent a text to follow up the next day and forwarded all the details of my visit to my primary care. SO SMOOTH!!!!

Surprise billing like many other reviewers here. The woman at the front desk told me they were in…read morenetwork with Cigna. They aren't. They billed me for $3200 for a few hours spent there.

The urgent care across the road from HEB up the street is a great option unless you are actively…read morebleeding. I'm going to repeat a lot of what user Angela S. said about this place. You know how they sell $10,000 watches that work great but honestly there are watches that are just fine for 3% of the price? I get that when I go to an "emergency room" I'm going to pay extra and I get that. But this was totally off the charts. Yes, they take your insurance here when the other places don't but you can still submit to your *existing insurance* and work their claims dept. Unless you can't stand your insurance, you should do that instead. PROS: - Great service, got right in, no issues with staff. The only reason this isn't a one star review is they did a great job. CONS: - You can fly from LA to NY multiple times for the price of a 20 min visit. Just unreal.

5 stars to PM Pediatric Care and their team and Dr Jensen! We swung by today after my kiddo's…read moredaycare called and said he had a gash in his eyebrow where he took a tumble and there was an open wound that wouldn't stop bleeding. I immediately swung by to go get him and off we went to the pediatric urgent care by daycare and our house! We've always driven past this and I always wondered how it was and after today's visit, I don't think I can go anywhere else, and I wish they took adults lol. That's how lovely the service in care was today, we were able to get our son checked in online, submit paperwork and once that was done, immediately taken back to see the nurse, get vitals and attentive care and kindness for our little dude in his time of need. The space is really lovely, with colorful artwork, complimentary snacks and juice boxes, which was extremely helpful after getting him and we had yet to have lunch so a snack def helped my little hold down his hunger while we waited to wrap up todays visit. 4 stitches later to close his wound, they even had some free shows to watch on their tv which was very nice to allow our son to feel comfortable with these new faces and make a scary situation less daunting. They cleansed the wound, stitched him up and offered all the stickers! I am so grateful for their presence and look forward to future care with them should we ever need anything and have difficulty getting to see our sons normal pediatrician!

So grateful for this place. We have three kids and have been here more time than I care to admit;…read moremost recently, we visited them for a Saturday-night incident that required 9 stitches. The staff are great with kids and they saw us right away. Thank you!

I am so very disappointed in this practice. I saw Dr. Chikkala for a couple of years from about…read more2019 to late 2021. I liked her a lot. I came to get my medications renewed and my pharmacy sent them to be ordered from the office. When I returned to the pharmacy they said they never got a reply. I would call the Dr.s office and it would go to voicemail and I would never hear back. I called quite a few times. I figured they closed or moved. I felt very betrayed at the time. I had to see someone else and then they moved. I recently went on Yelp to find a new doctor and saw that Dr. Chikkala was still at the same place!?? WT? I left another message, again, no response! I drove over there today and only the nurse was there. I told her about all this and said she would have someone get back to me. So Dr. Chikkala's husband (who runs the front) Just now called me. He was very rude to me. He said that because it had been almost 2 years that she was no longer my doctor, (well of course she wasn't). I wanted to go back to see her. He wanted to go round and round about when he "said" he called me back a long time ago and it was ME that never responded. LOL really? I DID call, MANY MANY Times! No one ever got back to me. Very irresponsible for a doctor's office. So, I said I would like to get in to see her. Then he tells me that I have to find another doctor because she won't have any information from the last 2 years?? Well, they can get that information from the last group I was at. He proceeded to then just make up stuff and it got ridiculous. He made no sense, I realized he was just being an ass. I really do not wish to deal with people like that so I will find a new, better, more communicative, and responsive doctor's office.

Dr. Chikkala was amazing. She was very thorough. She knows her business. The front desk personnel…read morewas also very helpful. The office was clean and organised. Looking forward to seeing her again. I have faith in her.

This ER knew how sick I was an admitted me to the hospital! I went to another er two times I…read morecouldn't walk and I was so weak . I had pneumonia thank goodness they ran a chest X-ray the other er said I had menopause!!!!

This emergency room team understands and operates with a sense of urgency. I like the set up with…read moreadjoining rooms to do an EKG and draw labs without having to see an MD first. The doctors and nurses in the ER were great. Very efficient and professional.