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    Victory Supply

    4.5 (2 reviews)
    Open • 7:00 am - 4:00 pm

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    Boston Stone Works - Old laminate countertops

    Boston Stone Works

    (19 reviews)

    Updating my previous review in 2025. I'm now a returning customer at Boston Stone Works and Mona is…read morestill awesome. I did a partial kitchen reno and needed to match the existing quartz counters that Mona's team installed last time. Ran into a problem: they didn't have any remnants in that color, and I'd have to purchase a whole slab just to match a little section. Mona came to the rescue! She offered me a remnant of a different color that she promised matches really really closely the original color. And since the new section was to be installed across from the old one (not contiguous), it would be very hard to tell. Sure enough, it worked out perfectly and Mona saved me a lot of money by finding a creative solution. Just like last time, I was doing this long distance without seeing anything in person. With contractors there is always drama or miscommunications, especially if you are not there to supervise. Not with Mona. Her reliability, attention to detail, and smart problem-solving in every project, no matter how small, give me total peace of mind. And the prices are still very reasonable, even years later! Thank you so much!

    I've had not one but two great experiences with Boston Stone Works. Initially, they came to my…read morerescue and changed out a counter that another counter company messed up. They replaced that one with a fabulous granite counter and just recently replaced another old laminate counter with a beautiful white stone counter. The work was done expeditiously and great quality and service! I will use them again in the future and recommend them to family and friends.

    Kitchens Direct - Designed by Sharon

    Kitchens Direct

    (4 reviews)

    Kitchen Direct and the President/Owner Peter Curti took $35,000 of our money and never completed…read morethe renovation of our kitchen. All our bottom kitchen doors were made incorrect. We were given plywood doors and drawers when we paid for real wooden doors. All the staining was missing throughout the kitchen. Front and bottom panels were never installed and a top cabinet door was never made. Because of the wrong size cabinets we also cannot access our trash or recycling bins. The cabinets we chose were Showplace Cabinetry and even though our kitchen is under warranty, Showplace refuses to do the warranty work. Showplace will only deal with the Kitchen Direct. Throughout the entire kitchen renovation there were a multitude of mistakes, errors, inaccurate measurements etc. Scott C. sent us a letter telling us that he was too frustrated and that he quit. We fought this for months through the BBB and the RI Attorney General's office. Kitchen Direct is not a reputable company. The AG's office does not have the authority to force him to complete the work, or to have his license revoked. We have called Showplace and sent emails to the President, only to be hung up on and emails that went unanswered. We have been living a nightmare, and we do not have the money to obtain an Attorney. After paying $35,000 our only option is to paint the entire kitchen and hire someone to build a cabinet door and all the missing panels, again, we do not have the money! If Scott Curti has a rebuttal with this complaint, PLEASE BE AWARE!!!!! Do not purchase any cabinetry from Kitchen Direct, Inc. or any cabinetry that is made by Showplace Cabinetry as they will not stand by their mistakes and only will deal with the kitchen company direct and not the homeowner. My husband is 80 and I will be there soon. We are senior that have been taken advantage of. Suzanne and Anthony G.

    Peter was a nice person to work with but the contractor( Kevin Barboza) he hired to install our…read morecabinets was horrible! He disappeared during the middle of construction when he made a few mistakes that we brought up. He was never seen again. We are so disappointed in our remodel. The cabinets are nice but the finishing touches are so disappointing. There was also poor communication with granite installer and our island was messed up. Peter tried to fix it but it failed and he was out of ideas and we were out 25,000. If you want tears and wasted money, than this is the place for you.

    GEM Plumbing and Heating

    GEM Plumbing and Heating

    (283 reviews)

    I'll start with the good:…read more 1. Techs are always friendly and courteous 2. Customer service phone service is always great 3. They generally do an okay job with the maintenance Now for the not-so-great... 1. They will absolutely fleece you on anything your purchase. Their flat rates are roughly 1.5-2.5x higher than most other competitors, and if you compare quotes with smaller, local companies, it can be on the higher end of 2.5x or more expensive. For example, I received a quote for a tanked water heater for $5900 and $8900 for a tankless. I shopped quotes and found the average for tankless was ~$3000 and tankless was ~$4500. I confronted them on the asinine price, and they bumped it down to $4500 and $8300, respectively. The same goes for a fix for the furnace. I was quoted ~$1000 for a part that was under warranty (and not the actual fix). I shopped around and found that the proposed fix averaged $300-750, but the actual fix was ~$100. 2. There are no itemized breakdowns of parts, labor, or items that you are quoted for or purchasing. 3. They are sales-first. They'll get you and you'll think you won't have another option. Their techs or service managers will attempt to upsell you on repairs you may or may not need 4. I'd say there's about a 50% chance that they'll cancel or reschedule your maintenance visit that you scheduled, and you won't find out until you hit your scheduled maintenance window for service 5. I found that they didn't perform combustion tests on my furnace or vacuum out any of the hoses/condenser ports. I only knew after I had someone come compare quotes on the suggested repair 6. I found that their suggested repair wasn't actually what the issue was, and that the actual fix was much cheaper than what they wanted to do I wouldn't recommend their actual job services and would highly recommend shopping around. Their prices are far from transparent and they have no qualms about fleecing their customers. Their maintenance package ($50/month) is okay, but I found other maintenance packages for $20-$30/month. You can search reddit or other forums for what people have to say, but my experience seems to harmonize with what others have said. Other companies and contractors also seem to cringe when you mention their name, which is generally not a great feeling.

    Furnace service was needed, GEM is the incumbent , I'm new homeowner at the property. GEM Service…read moreteam gave me a long story about age of the heating system (the home inspection was very good) and a proposal for $2000 in repair and service. Charged me $149 for the visit. I got A&B Heating & Cooling for a second opinion. Adam Bick is excellent , he made an adjustment that got the system running in 5 minutes. He checked for CO2 and recommended the correct filter replacement. And all for less than I paid GEM for the visit that solved nothing and tried to get me to do an unnecessary $2000 project.

    Victory Supply - buildingsupplies - Updated October 2026

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