Mike and his team were to do a bathroom renovation and kitchen reface. The quality of work was…read morelacking (see pictures). They painted over our brand new appliances, and had very limited respect for our home. They made very inappropriate jokes and conversations while I was working from home in the adjacent room, making me very uncomfortable in my own home. I would not recommend Modern Concepts, because Mike does not deliver what he promised in the finished product. His cost is much too high for what they can deliver upon.

Mike at Modern concepts was a horrible decision for us to hire. We hired him for a basic kitchen…read moreface lift and he could not deliver a quality finish on any of his work. He charges for luxury work and delivers far below what anyone can call luxury quality. He took twice as long has he said he would and my wife and I had to redo much of the finish work after he was gone. He constantly demands for more money and to be paid before our agreed upon progress payments. He spray painted our brand new appliances because he is sloppy and damaged our brand new wooden flooring. Bottom line we had to pay Mike at Modern concepts about $4,000 more than he quoted and he took twice as long and delivered a product that was not satisfactory. Plus during the whole process he was very unclear about payments and anything money related which makes him come across as untrustworthy. Save yourself time and money and do not go with modern concepts.

A nightmare, plain and simple. Measurements were incorrect, one page of the plans were different…read morefrom the next, missing information on plans.... The list is endless. Staff was unresponsive and missing throughout the total renovation. Too many issues to list. I would avoid at all cost.

Is Yelp the only accurate review site? Because I have no idea how this company has received 4.9…read morestars on another site. Mind blowing! Cici and Susan's reviews were spot on. The designer doesn't know how to measure. Seriously. That's embarrassing. My itemized list suddenly had different materials listed. Prices changed. Funny, I bet they were banking that people wouldn't notice. Lame excuse on how they got caught. "clerical error" The materials are sorely overcharged..by a lot. Oh and their terms of service...yeah they spent more time and effort writing that up then they do about their designing services. They're very good with excuses as they have one for everything. Lastly, maybe some of the "designers" should take a course in Functionality 101. Their suggestions were pitiful ...i took losses on replacing some of their crap ideas. Hindsight--- hire a good contractor and get suggestions and do the legwork yourself.

I'm writing this review for my parents who had the worst experience. They recently built a house…read moreand flip houses for a living. They've used several cabinet company and it's the worst by far. They had issues with shipping, staining, and defects. They had to replace multiple cabinets due to these defects. The people who work their including the owner lied to cover their mistakes and didn't own up to anything. This process has been going on for at least 6 months and it's still not resolved.

From the owner: Cole Cabinets is a locally owned family company that has been in business since 1974. We…read morespecialize in residential remodels, including kitchens, bathrooms and all of your cabinetry needs. In addition, our complete custom woodworking shop features state-of-the-art equipment and skilled craftsman who are experts in manufacturing store fixtures built to your specifications, architectural millwork and case work.

I'd give them no stars if I could. This place is nothing but a rip off. The "designer" and I use…read morethe term loosely, has no damn clue as to what she is doing. She screwed up my order, wanted more money, told her to pound tar and to figure it out since she screwed it up and tried to blame her software, then she sends me pieces I don't even need, doesn't give what I DO need. Told her I was returning it for a refund and she tells me that she's not giving it to me. She blames the carrier company for her incompetence, claims she sent what I need and I have never received a thing. This place is getting sued! You picked the wrong B*TCH to play with!

My husband and I ordered cabinets from Swansea Cabinet Factory Outlet. When visiting the showroom,…read moremy husband selected glass-front cabinets. He was told that these were special order and would therefore take about 4-weeks to be shipped, and there would be a $200 delivery cost. When the cabinets arrived, none of them had glass. We called and were told that the cabinets were "prepped for glass," and did not come with glass fronts. This is not how they were displayed in the showroom; my husband also asked the salesperson specifically if the cabinets we chose came with glass-fronts, and they said "yes." At no point during their transaction were we informed that the cabinets did not actually come with glass. Imagine our disappointment, after waiting 4 weeks, when our cabinets arrived NOT as we had intended them. While I understand that people make errors, I am very disappointed with how Cabinet Factory Outlet handled this. We called and asked for a partial refund and were told that isn't possible, but that we could return the cabinets for a refund or exchange. This seems well-and-good, until you are trying to return an entire kitchen's worth of cabinet, for the following reasons: 1) A whole kitchen's worth of cabinets do not easily fit into a car for return 2) We paid a delivery fee to have cabinets delivered that were not as we expected 3) Because the delivery slip conveniently flew out of the delivery driver's window, we were unable to check the packing + delivery slip, at which point we may have uncovered this error and had the option to decline the delivery then-and-there 4) The cabinets are displayed in the showroom WITH glass, and my husband asked SPECIFICALLY if the cabinets came with glass and was told that they do. I don't expect a full refund on these cabinets by any means. However, a compromise on both sides would have been ideal. One where we agree to keep cabinets that are not as we hoped, that will require us to incur more costs and more time for our kitchen renovation, and one where Cabinet Factory Outlet acknowledges + takes ownership of the mistakes on their end, by providing a partial discount. At the VERY LEAST, Cabinet Factory Outlet could refund the delivery fee. I find it ridiculous that we paid to have cabinets delivered that were not as promised and are also being told that if we want a refund we have to take our time, money, and effort to return them. It's sad to say, but I've honestly had better customer service at Lowe's.