Kitchen Direct and the President/Owner Peter Curti took $35,000 of our money and never completed…read morethe renovation of our kitchen. All our bottom kitchen doors were made incorrect. We were given plywood doors and drawers when we paid for real wooden doors. All the staining was missing throughout the kitchen. Front and bottom panels were never installed and a top cabinet door was never made. Because of the wrong size cabinets we also cannot access our trash or recycling bins. The cabinets we chose were Showplace Cabinetry and even though our kitchen is under warranty, Showplace refuses to do the warranty work. Showplace will only deal with the Kitchen Direct. Throughout the entire kitchen renovation there were a multitude of mistakes, errors, inaccurate measurements etc. Scott C. sent us a letter telling us that he was too frustrated and that he quit. We fought this for months through the BBB and the RI Attorney General's office. Kitchen Direct is not a reputable company. The AG's office does not have the authority to force him to complete the work, or to have his license revoked. We have called Showplace and sent emails to the President, only to be hung up on and emails that went unanswered. We have been living a nightmare, and we do not have the money to obtain an Attorney. After paying $35,000 our only option is to paint the entire kitchen and hire someone to build a cabinet door and all the missing panels, again, we do not have the money! If Scott Curti has a rebuttal with this complaint, PLEASE BE AWARE!!!!! Do not purchase any cabinetry from Kitchen Direct, Inc. or any cabinetry that is made by Showplace Cabinetry as they will not stand by their mistakes and only will deal with the kitchen company direct and not the homeowner. My husband is 80 and I will be there soon. We are senior that have been taken advantage of. Suzanne and Anthony G.

Peter was incredible to work with! We met with 4 different kitchen designers before we met Peter…read more The other designers either couldn't create a design we liked, or just didn't listen to our needs. When we met Peter, he knew exactly what we were looking to do and suggested various design options. We trusted him to design our kitchen and also select the best cabinet line for our vision. We were not easy to work with because we were VERY specific with our wants--- we tweaked our layout around 50 times before we finalized it. Peter was very attentive and updated every little detail as requested. He made what would normally be a stressful process a seamless one. Our kitchen is beautiful! All of our family and friends comment on our cabinets and kitchen design! It truly is exactly what we wanted! I can not recommend Peter and his team enough! You will not be disappointed :)

Awesome company. Bill, Denise and Angela make you feel like family. Their crew was respectful of…read moreour time and house and the granite countertops are beautiful. Everything was top notch right from the beginning. I felt like they really understood what we wanted right from the beginning. Don't hesitate to visit them!

On July 22 , 2025 I had my granite countertop of 25 years replaced by Quality Tile in West…read moreWarwick, RI with a brand new countertop. The entire journey from start to finish was wonderful! I highly recommend this company to anyone. From first talking to Angela on the phone, then meeting her in the showroom, to selecting my granite, to meeting Bill to discuss the project, to having Kevin and Cory do the installation. It was truly one of the best projects I have done in my house! A 5 star rating is what they deserve!! Thank you Quality Tile! Sincerely, Christine Schwab-Boudreau Wakefield, RI

We worked with Norman at Riley Kitchen & Bath in Bristol on two projects this year with great…read moreresults! Norman brings tremendous experience and, in both cases, he provided a great starting point for the creative process. Norman was receptive to our input and preferences. He pushed back when necessary but always provided an alternative that gave us what we wanted. We are extremely happy with our new kitchen and mudroom.

Thank you Norm for helping us to create the kitchen of our dreams. We could not be more pleased…read more Every step of the way you were honest and helped us to put the best kitchen that we could for our small house. It is so fun to cook in our new kitchen and all of our friends and family comment on how classy and beautiful it is.

i met John at the tile store while I was looking to remodel my 2 bathrooms, the girls that works…read morethere recommended him to me. he came over to my home and gave me a very competitive quote. he also gave me a time line and a list of materials I needed. he listen to what I wanted and gave very constructive advise. needless to say I am loving my bathrooms. John is very professional, and he communicates well, always called back when I have question. I will definitely use him again on my other project.

Had John do a backsplash and floor for me, rates were very competitive, craftsmanship was spot on,…read moreprofessional and very clean. Couldn't have asked for a better job. I would recommend him to anyone looking for some great tile work.

BUYER BEWARE! I recently purchased tile from Best Tile in…read moreWarwick RI. The sign in the showroom reads: "In stock items are subject to a 15% restocking fee if returned within 30 days of purchase with a sales receipt, in full cartons, excluding outlet or sales items". After just a couple of days, I tried to return my order, unopened, in full cartons, with a sales receipt, and purchase tile in a different color. I fully understood that I would be charged a 15% restocking fee. The salesperson told me when I purchased the tile that it was "in stock" and coming from their NY warehouse. When I tried to return it though, the store manager told to me it was a "Special Order" and the sale was final. How is something coming from your own warehouse a special order? Sound like B.S. to me! Buy your tile someplace else. The big box stores let you return single tiles, in opened cartons and with or without a sales receipt and there is no restocking fee, period!

I have been a customer of Best Tile for personal projects and now exclusively use them as my go-to…read moresupplier, for my remodeling business, when my customers have tile needs for proejcts. The entire staff go above and beyond on a daily basis, I confidently send my customers there regularly and the staff always help guide them in a direction that aligns with their style, learning upcoming trends and of course price. If you need expert assistance with tile, at great price points, and want the best experience, I can confidently say you'll find it all at Best Tile in Warwick.

We hired Lawrence Builders (LB) in the Fall of 2016 for major renovations of our master bathroom…read moreand kitchen for our Rhode Island home. The initial thrust for these projects was our desire to replace outdated cabinetry. Below are the major problems we encountered, our concerns, some positive experiences, and our opinions regarding LB and our projects. Our intent in writing this review is to provide our honest opinions and experiences with LB's business so our RI neighbors can have unfiltered information about the pros and cons of doing business with LB. We're puzzled as to how and why the following issues materialized having worked with many other builders/designers on many other projects over the years: 1. Partial overlay cabinetry was selected for both the kitchen and bath without consulting us. We ended up having to pay for both our desired full overlay cabinets and half the cost for the partial overlay cabinets that were non-returnable (thousands of dollars). 2. Within days of turning on the water to the new toilet for the first time, we had a major leak from the area around the toilet. We ended up paying $8,000 out of pocket for the repair. LB initially agreed to pay half for the repair after inspecting the area where leak originated, but recently decided not to pay because they didn't believe they were at fault (our side disagrees). We've decided to move on. 3. We requested that a bathroom faucet set that has a lot of sentimental and historical value to the home be re-installed. We ended up spending significantly extra for a vanity stone top, though desirable to us, did not accommodate the faucet we wanted to retain. We would've liked to have at least been presented with stone options that accommodated the desired faucet set. 4. We had multiple cracks in our newly installed kitchen glass backsplash. We first thought that they may have been from many people congregating in the kitchen area at one time at parties. However, a tile expert who visited our home thought it was more likely due to L-cuts that were too tight and a potential need for more flexible adhesives/caulks around the L-cuts. There have been no more cracks since LB's L-cut repairs, even with two large house parties since the repair. 5. The dumpster left a gouge along two-thirds of the length of our driveway. We had to discover this on our own a few weeks after jobs were completed. We will be saddled with replacing our driveway. You can't just patch a chipped stone driveway. 6. There were some very minor leftover jobs left at the end of the projects. Instead of withholding our last payment until these items were addressed by LB, we made final payment to LB assuming these punch list items would be resolved. LB never showed to handle these items or to fill in deep holes left by LB's advertising sign after multiple follow up calls. We paid a painter and landscaper to handle these items. In writing this review, we wanted to be fair, truthful, and balanced. We didn't want to lose sight of some of our positive experiences. LB's owner Steve is a friendly and hard-working individual as are John and all the subcontractors and office staff (Lisa) who work with him. The visual beauty of the final work can't be denied. Steve is green-conscious, responds quickly to most client communications, is calm under stress and also exuded a client-friendly vibe in the early stages of our relationship. We are not leaving our relationship with LB angry or vengeful, but sad and disappointed.

We brought our vintage dining chairs to be reupholstered and reglued. Owner Ray Dubois explained…read moreexactly how the job would be done and quoted us a fair price. This kind of work is not cheap if it is done right, which means taking apart loose joints, scraping off old glue and reassembling the piece. Some places just squirt glue into loose joints, but that is not professional and will not be a permanent fix. Ray removed plywood seats, installed woven webbings with foam and cotton batting under upholstery fabric. He made sure each chair was perfectly level and all joints were secure. Our chairs are sturdy, comfortable and beautiful. Ray even did extra repair work on one of the chair backs which had been broken and glued back together. We can't even tell which chair he fixed. This company does excellent work at a fair price in a timely fashion. You can save money by providing your own upholstery fabric. Ray can advise you how to measure and what kind of fabric is best for your project. I highly recommend this company.

Excellent service, fine work and very fair. I recommend highly. Thank you ! The Griffins.read more

Kent County Glass Inc. installed a new shower enclosure over a year ago at our house at a…read morecompetitive price and installed it expertly. As time went by my wife and I noticed that one of the panels seemed to have an odd look to it. We never talked about it and both assumed it was light reflection causing the illusion .. One day about a month ago, my wife was entering shower and that odd looking panel shattered. We were a bit stunned and called Kent Glass right away. This was occurring at the onset of Covid in our area and this added stress to the already stressful time. It was quite unsettling! Todd, (from Kent Glass),responded immediately and within a couple of hours, he had cleaned up the broken glass and offered to go back to his shop and cut a piece of plastic to accommodate shower while waiting for a replacement panel, never once mentioning warranty or additional expense while apologizing for our inconvenience..He mentioned he had never had this happen before and that this was just a fluke ...We taped up a piece of plastic instead of having him "make"the temporary fix.! A few weeks went by . Todd showed up today with the replacement panel, installed it and went on his way, commenting that we were to call if any problems..No Charge..He delivered impeccable service. That was outstanding in my humble opinion! 5 star all the way here.. Thanks Todd.! You are unquestionably an excellent example of what a small town small business should aspire to. Especially in these very tumultuous times. Thank you. thank you, thank you! Ken and Kathy