I have never done this, but I am going to post two reviews for this company. The first review that…read moreI am posting now is going to be based off of response time, attentiveness, and effectiveness. When I say the bar has been set high... I've never had to deal with Remediation companies, but I have only heard the worst and how they can cost you an approval through your insurance for being able to use your benefit. This company since the moment I called my plumber at 10:40 PM on a Wednesday and let them know that I had a Water emergency, has responded within minutes of EVERY point of contact. I contacted my plumber told him I had an issue at 10:40 PM, my plumber said not to panic. He had a great Remediation team and he recommended tidal wave and Mr. John. Mr. Jon was texting me all of the information as well as a link to the company and their reviews on Google Before I ever talked to him on the phone and told me he would be at the address between 8am and 10am the very next morning And not to worry about anything. This contact was based off of my plumber texting him, my information, not me reaching out. He took the initiative to reach out first. Ever since that first conversation, there has not been one time where a text has gone unanswered in a matter of minutes or a ball has been dropped, or I have felt strung along or ignored. I have been helped from the very first step up into this point and with a company that was so confident in what the next steps were, it made me feel comfortable in a situation that I've never had to deal with. And they are so coordinated across their team. Everyone is amazing. Mr. Mike , Mr. John, Mr. Collin... All of them, and I am nothing but grateful. They have handled everything up until this point with such a level of professionalism. I wouldn't even look anywhere else if I ever need the service again. Now my next review will be off of the work that is done and I will show photos of the before and after. I had a freezer line Pop on my refrigerator and it flooded the upstairs and downstairs calling for renovation. The best case scenario is finding people like this. I will be back, this occurrence is covered under my insurance and my agent is talking directly with Mr. Jon, which really makes me feel like I'm in great hands even more so. But I will report back once everything is said and done. So far, I have no worries

these guys are great! fast service quick response, friendly definitely recommend does all the hard…read morework with insurance for you!

we had a water leak coming from the second floor to the first floor. Had to get this addressed very…read morequick. Called these guys late at night. They responded right away and I had someone at my house within 45 minutes to look at it. They help me prevent a much bigger damage and did a job quickly and efficiently. They worked with my insurance company and got everything resolved and save me a bunch of headache as well. Will definitely recommend them for others!!

I've had many pieces upholstered in the last 5-8 years they have always done a great job that's why…read moreI keep coming back I'm a very happy customer.

Dothan came quick and opened my car fast with no damage to my car, so thankful . He had a great…read moreprice and came in style.

First Response was so helpful and a pleasure to work with. He helped us remediate the mold in our…read moreunfinished basement. He was reassuring throughout the process, answered all of our questions, and provided guidance on what we needed. I truly value his expertise.

He kindly explained well about the systems and provided us very nice cleaning service!read more

Very prompt, polite and thorough job. Will use them again…read morein the future for duct cleaning.

The owner Darious is super friendly and is always very accommodating. Their prices and service are…read morethe best in town. My dog had peed on the rug a few times, and they got both the stains and the odor out of the rug! They also have this fabric treatment that they use to make cleaning up messes so much easier.

Darious at Atl Rug Restoration is a consummate professional. He cleaned our Karastan wool rug and…read morethen cut it down to fit my son and daughter in law's living room. He took into consideration the pattern and made sure that when it was resized, the pattern would make visual sense, as if it were originally made that way. The binding color matches the main rug color. We couldn't be happier with the beautiful job he did. His willingness to work with all our requests made it a great experience. Thank you, Darious!

I flew to GA to help my nephew with settling an estate. The house had been empty awhile and the…read morewasher leaked water onto the floor, items on the floor, the walls, and more - black mold set in. The mold was horrid. I sent a request via Yelp to CAT and Roddy showed up to give me an estimate. The finished job looks wonderful. The moldy floor was replaced, and so were the walls and all appliances put back together. I'm so grateful for the quality of service, professional employees and working with me from Texas.

Great job, very reasonable price, quick to help, thorough, clearly cared about making our home well…read moreagain. We discovered mold in a storage closet in our condo after a pipe upstairs cracked and began slowly leaking. CAT Recovery Services came up with a plan, gave us good advice, coordinated with our insurance coverage, worked us into their schedule, and took care of everything. Each member of the team was pleasant and supportive during what was an upsetting time. They were professional and took great care to contain the area they worked in so that we could use the rest of our home during their work. Highly, highly recommended! Thank you, CAT Recovery Services!

PuroClean made the process of having my flooded wood floors ripped out and replaced painless and…read moreeasy. This is an update to a previous review. So it turns out my wood floor buckling was much worse than originally thought. The dehumidifier and tent installed by Adam at PuroClean did a great job of drying out the moisture beneath my floors. Unfortunately, before the buckling even began, before I even noticed any damage, and before PuroClean came out the first time, the water had apparently been sitting for quite a while doing it's damage to the wood and also began creeping up my walls, separating my bottom molding from my wall. It took over a week for that damage to make itself known because between myself and the guys at Puroclean, every inch of my condo had been checked for possible additional water damage (aside from the floors). When I noticed it late at night I frantically called Stuart thinking I must have a burst pipe in my wall, and he was out first thing the next morning to determine where the water could have been coming from. We found it was residual water from the original flood and he installed heaters and another dehumidifier to dry out my walls and prevent further damage. By the end of the whole fiasco, I had 4 separate areas of buckling on my floors where the water had had a chance to sit before the PuroClean guys were able to work their magic and dry out all the moisture, and a small hole behind my bottom baseboard on my wall where we were trying to determine the cause of the moisture in the wall. At that point it was clear I needed to rip up my floors and install new ones. My project manager from PuroClean, Dax, took care of all the details for me. He referred me to a great flooring guy and plumber to fix the flood. In addition to the great referrals, Dax coordinated all the work including the demo work done by his guys and installation of the new floors with the flooring guy, essentially taking all the worry and work out of my hands. All I had to do was be present to let them in and do the work. The demo work was done by Adam, Tony, and Derek at PuroClean. These guys worked until they were utterly exhausted to pull up my floors, that we later learned had been improperly installed by the original builders. They were such hard and enthusiastic workers. They also happen to love cats and were patient when my deaf rescue cat continued to venture out to explore, undeterred by the loud banging associated with pulling up the floors. All the PuroClean employees were genuine joys to work with. As a female that lives alone, I am often cautious about having workers come to work when I am home alone, but that concern never entered my head with these guys. They were polite, friendly, professional, and patient with pets and a genuine joy to work with. PuroClean really made what would normally be an awful and upsetting situation as painless as possible. They got all the estimates for me, found the best vendors, and took care of all the head-ache causing situations that arise when your condo is flooded and your floors are ruined. Most importantly, the quality of their work was phenomenal, and I truly could not be happier with the end result. As much as I wish the flood and need for new floors never occurred, I really don't think I could have asked for a better outcome. I truly can't think of any criticism to raise about PuroClean.

You can't find a better team! Stuart and Megan go above and beyond for all of their clients no…read morematter the size of the job.

They may do well with carpet &/or upholstery cleaning & *small* reconstruction of damaged portions…read moreof floor &/or walls, etc., but nothing else. The owner has shown himself to us to be conniving & dishonest, along with his "project manager", Robert Westcott.

Excellent experience - professional firm and people from phone scheduling through to arrival time…read morenotice and cleaning completion. Used to clean a mattress, a recliner, and a wing chair used in assisted living home to prepare for charity pickup. Nearly all stains and dirt were removed (only 1 very tiny spot remained on mattress). Items looked new again and the charity was glad to get.

Service was clean and appropriate for the price. They even put shoe covers on request.read more

Not getting answers to questions on the AI system and no one picked up when I call...read more

I had a small leak appear on the ceiling, no clear cause. One company came out and recommended…read moretearing out the entire ceiling to look for the issue. Aqua Flame traced the leak all the way to the attic and a likely faulty A/C unit, without cutting into any of the wall. They charged me nothing for diagnosing this issue and recommended we call an HVAC company. It was refreshing to know that Aqua Flame is not in the business of trying to sell you something for the sake of selling, but rather, they truly care about their customers and fixing their problems - even if it means the next call is to a different company.

I had a plumbing leak one evening after work and I looked online for an emergency plumber and found…read moreAquaflame. They were at my house in an hour. They stopped the cause o f the leak, calmed my nerves, because I was stressed, and scheduled a time to return the next day. They were very helpful throughout the process and communicated every step of the way. They gave me an overview at the beginning and checked in with me throughout the process. I had a lot of questions because I didn't know anything about plumbing leaks and water damage and I had never filed an insurance claim for my home. I appreciate the guys at Aquaflame!!