After being burned pretty badly by previous contractors, I went into this project with significant trust concerns. As a homeowner, I'm not someone who knows all the technical details, and I found myself having to ask very direct questions about licensing, tax IDs, and insurance just to feel protected. Working with Total Pro Roofing was a huge step forward in rebuilding that trust. MJ came highly recommended by a neighbor, and from the very beginning, he and his team were transparent, patient, and thorough. I wasn't going to be present during the project, so my mother acted as the on-site representative. MJ took the time to meet with her multiple times, provided pamphlets and documentation, and promptly supplied updated proof of insurance and Georgia tax ID when requested. I even contacted their insurance agent directly -- and everything checked out. The work itself was impeccable. The team completed the job in a single day, and when an unforeseen issue arose involving prior water damage and a punctured ceiling, they didn't hesitate to return and make flawless repairs. They were honest about the additional work needed and followed through with care and professionalism. I also want to highlight Amber at headquarters, who was absolutely wonderful -- always accessible, helpful with payment options, and quick to assist with warranty documentation and any questions I had. All in all, Total Pro Roofing didn't just replace shingles -- they truly repaired my roof, gutters, soffit, and more. They went above and beyond at every step, and I would highly recommend them to anyone looking for a company that values integrity, transparency, and quality workmanship. read more

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The work they did was first rate - - BUT - there's always a but. In their correspondence with me they promise a $100 referral for any business you send their way. With my recommendation, two of my neighbors used Total Pro Roofing. I have confirmed with Amber Reeves that my neighbors did indeed say I referred them and I asked for my $200 referral bonus. After several phone calls with Amber and an equal number of promises that she will confirm my check being sent, all I get is excuses and now she won't return my calls. With the lack of response on their behalf, I am now concerned about any warranty work being done should it need doing. I hope their warranty department is better than their referral promises. read more

We had total pro roofing install a new rolled roof 2 years back. As soon as the roof was installed, with the very first rains, we had a leak in our master bedroom which messed up our custom ceiling. Total pro had messed up the work by taking a short cut on missing the installation of the underlayment. They took the responsibility and fixed the problem in spite of messing up our valuable custom ceiling. We did not post a review accepting the fact that they took the responsibility as it immediately happened after their installation. However, after 2 years of their installation (they claimed to offer 5 years of warranty), we again have a leak in their new roof which was verified by 2 other roofers. This time they did not even bother to come and verify the leak which was from their horrible installation and completely denied fixing the roof. They have completely screwed up our custom ceilings. So whoever has total pro roofing install their roofs, please beware. They will claim to do a good job initially but will not stand behind their warranty neither will come by to see the problem. I would have given them zero stars. Pictures posted of messed up custom ceilings. read more

Total Pro Roofing - Repaired and mismatched ceiling - Roofing Near Me - Loganville, Georgia

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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I have never been more impressed in my life! Their craftsmanship blew me away! Matt Covington was able to squeeze me in on such short notice and thoroughly went through the contract and process with me. They kept me informed all the way through. He kept in constant contact with me letting me know when materials were being delivered, what time the crew was arriving, who was in the crew and was available if I had any questions throughout the process. In only ONE day, they replaced our entire roof, working in such synchrony. It was fascinating to watch them throughout the day. I am so happy and pleased with my new and beautiful roof. I would highly recommend them to anyone. These people went above and beyond from start to finish. Keegan came by after the job was done to make sure everything was done properly, ensure that everything was cleaned up and made sure I was 100% satisfied! If anything, they delivered and performed beyond my expectations!! Thank you so much to the Total Pro team! You guys are amazing!! read more

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Total Pro Roofing did a good job installing my roof, however while installing they pierced the suction line causing my unit to loose freon and damaging my compressor. After reaching out to them they explained to me it is not their fault and I need to contact the builders. My house was built in 2001, building codes changes every year. They refuse to take responsibility for their negligence, I cannot recommend a company like this to anyone. I got a new roof, but in return I'm out of an AC unit...they got paid while I'm left in the heat. read more

Total Pro Roofing - 3 holes made by nail gun - Roofing Near Me - Loganville, Georgia

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Everything was great! Samuel Kendall with this company is the best. He is friendly and care about giving the best service as possible. We have two homes and had a new roof put on each one. He made sure we understood everything that was going on and had no unanswered questions. He constantly emailed me and keep me informed about everything until the job was done. He is also a people person with a good spirit and is the same every time you talk to him. You have a keeper, don't let him go. Thanks, Debra and Dennis James read more

Beware homeowners of Total Pro Roofing, LLC _ Stay away from them!!!!! On July 2, 2019, I service person by the name of Dakota came to my property. He "did not" assess the situation for my leak. In fact, he kept saying it's not 110% to stop the leak, and he repeatedly mentioned $150.00 for hot glue to seal nails. Now he was inexperienced and didn't know anything about roofs. First of all, he was supposed to look in my attic because the roof is asphalt, and water can travel lateral. He didn't do that, he appeared unsure the whole time. It was the worst experience ever. Do not use this company because they will send inexperience workers and he kept saying there's no guarantee, which means they "don't stand' behind their work. They owe me a refund!!! Bad service. read more

If you want professional work with a personal touch call Trey Carver with Total Pro Roofing. He will explain the entire process to you in as much detail as you need. Questions about insurance, product, warranty and workmanship can be answered with clarity. The crew do an excellent job and efficient job and busy work schedules are not a problem, they will work with you. Definitely recommend them. read more

All around great company!! One of the top in our area and I wouldn't want to work with any other company!! Al, Travis && Matt and awesome salesman.. the office staff and always so friendly.. they make sure the get the job done fast.. but also done right!! And if there is ever a issue they always try to make it right!! Jason (the owner) is always very positive and works hard to keep his company in tip top shape.. Michael is also a great salesman/worker he is a great guy and works very hard and loves his job.. he loves being able to help People and makes sure that when he's on a job supervising or fixing a problem for a home owner he always keeps them up to date on what's going on and makes sure the home owner is happy!! But that's what this company is about.. Making sure the home owner is 100% happy and they are always there to lend a hand! read more

They did a wonderful job on our roof! It was paid for by our insurance after some bad weather came through. They made all the insurance paperwork really easy and took the time to explain the process to us. I really like that we didn't have to pay any money up front and that they only took our payment once they had finished. My faith in roofers has been restored! I'm glad we went with this company and I would use them again. read more

I had a quick fix it job that involved heights that I was unable to do myself. The guys came out, same day, and fixed the problem. And, they were great with my pets too! read more

For my money Total Pro Roofing is the best. From the time that I met with their representative Matt until the finish product, I got nothing but a personal, professional, polished experience. They arrived on time and did a magnificent job that even my neighbors took pride in it. Kudos to this organization with people skills and great work ethic. read more

Ron Norman with #TotalPro #Roofing came by my house to fix a half finished roofing project that our previous roofers (Trademark Contractors) bailed out on. Ron was very nice and went out of his way to help me and to take care of the situation! Great Customer Service! Would 100% use them again and would recommend them to others! read more

I can't say enough good things about Total Pro Roofing. They are excellent to work with. From start to finish they are professional and customer-oriented. Thank you, TPR and Travis, for making this a good experience! read more