I have to disagree with the negative reviews. My husband and I have visited to just look around many times and bought 3 or 4 times. We have always been treated well, our questions answered, orders timely taken, calls when items were ready for pick-up and educated suggestions when we needed help. If you want assistance they are ready to help--if you just want to browse they will leave you alone----your choice. read more

Reasonable prices. Decent selection. Aaron (young cholo looking guy) helped me. Good customer service.

Surprised to see some of these reviews. I've been dealing with Victor's Lighting for many years and everyone's always been very nice. The one thing that is correct that many reviews are saying, is that when your orders are ready, they don't call to let you know, you usually have to call and inquire, and then you'll find out the order has been ready for a while. Other than that, best selection anywhere and all of the employees have always been very nice and professional. read more

Victor's Lighting AGAIN met the need for replacement LED bulbs! Unlike another lighting store close by (which sells very cheap bulbs that last only a few weeks), Victor's has supplied me with durable long-lasting bulbs at a reasonable cost. Shop here!! Going out of business soon, so check them out as soon as possible for some good deals on lamps and lighting fixtures. read more

Our bathroom has a wall sconce that uses Halogen bulbs covered by a screw-on glass globe to prevent humidity from causing them to explode. Unfortunately, it was the tempered glass globe that exploded like a grenade sending jagged shards all over the bathroom. I searched the net for weeks trying to find a replacement before the Halogen Bulb was the next to go but with zero luck. In desperation, I drove to Victor's where one of their employees crawled through their miscellaneous spare parts to finally locate two of these unicorn parts. This put an end to our frustrating search and dramatically improved the safety of our bathroom. I note some past reviewers complained of poor service but I was completely impressed by the service I received today. read more

I was in the store the other day, great selections,but customer service is really poor and I am in the business of customer service. The manager or owner was in a bad mood and could not be bothered with questions and when asked his return was one answer reply like he could not be bothered. I felt like I was a bother great place to go look but I will never buy from them again there prices are high. read more

What an amazing and vast selection they have on display! We were politely asked if we needed help or had questions by 3 different associates as we wandered the store. Purchased 2 beautiful lights for a great price. Would definitely recommend this store! read more

Find another store to go to! The customer service here leaves much to be desired and their return policy is ridiculous. I bought a $700+ chandelier here, found something I liked better elsewhere, returned my unopened chandelier and was only offered store credit. Employees and manager need more training on how to provide good customer service. read more

Best lighting store in the OC area. Bought an awesome modern chandelier that actually was a floor model. I highly recommend this business. I thought I was never going to find the right light...but they had it. read more

I went into Victor's lighting today Saturday April 1, 2017 to find some lights for my backyard patio. The store certainly has many light fixtures but the salesman that helped me for a short time was extremely rude. He was medium build with short black hair about 6 feet tall. At first he answered a few of my questions but in the very few minutes he was with me it felt like he was sizing me up to see how much I was going to spend. Then he abruptly left to help another customer. I waited for a while since I thought he had already been helped the other customer. After quite a while he came back to help me, he showed me one fixture in a catalog and when I asked if there where any others he said no, turned his back to me and walked away. The were certainly other fixtures - but it seemed he had decided that I was not worth his time. #VeryRude #MustBeOnCommission #NeverShopThereAgain read more

they have an incredible selection and Naz was super helpful and very nice!

After trying to find the right lights at the big box stores and Lamps Plus, I stumbled onto Victors Lighting on the Internet. I went to yelp to see the reviews and they were positive. Upon reaching the store I was overwhelmed at the huge selection and the fact that everything was operational. The employees were very knowledgeable and not pushy! Pricing was competitive too! Make sure to make the drive to Orange as it is worth your time. read more

I have driven past this business for many years but never needed their products. When it became necessary to get a new floor lamp to go with new furniture I decided to stop in. Before, I checked Yelp as usual and Victor's got some bad reviews. I want to change that. My experience with my wife was very good. We were greeted by Trish who directed us to the section we needed to see. Stayed with us as we wandered and looked. Help me get the measurements and I told her I would call her back. I did that. She gave me a good price and I told her I would pick up in an hour. She had the lamp out of storage, out of the box and ready for me when I walked in. Five minutes later I was headed back homel Being a customer service nut, I was thrilled with at least one retailer that cared. My wife saw a number of other things she likde while there so I am sure we will return. Reviews are great but going and seeing for yourself makes the full circle. read more

We love this store! Tremendous selection in store. If not in stock can order from available catalogs. Staff very friendly, helpful and knowledgeable. Naz is outstanding! He goes out of his way to assist you in finding the right item. We recently bought a chandelier and he assured us we would be happy with the purchase. He was right! The crew that installs the item is excellent and very efficient. We have purchased a number of items over the years and we always have been very satisfied. We can highly recommend Victor's Lighting! read more

Searched everywhere for an out of stock lighting component that was only available in other places on back order. These guys had it in stock! The price was right and the service was great. Freeway close too. Very positive experience! read more

Our experience with Victor's Lighting started off incredibly positive. The location has a wide variety of light fixtures to choose from, that fit all different styles of homes. The purchase process was easy quick and easy enough. We ordered lights on 8/19/2016, and were told we would be able to pick up or order in 7 - 10 business days. I called today, 8/31/2016, to check the status of the order--here's where we went south. Our salesperson took a long pause moment before telling me he needed to call me back. 10 minutes later, he called back and let me know we would need to wait an additional 2 weeks for the lights. The reason he initially shared? They were trying to save us on freight charges, and not enough was ordered. That sounded dishonest so I probed;the actual reason was that they forgot to submit the order. He apologized once and told us they would try to get our light in in 7 days. This is so disappointing as we went from a great experience to a disappointing experience, very quickly. I get that my experience is more of a one-off situation, and would encourage future guests to follow up the day after purchasing. read more

I loved this store for lighting, I bought an amazing chandelier from the manager Naz who is very kind and helpful. However, I am very upset because they told me to use their electrician to install my chandelier and he didn't show up every single time I scheduled him. When I called the store a very rude woman told me it's not her problem because the store simply "referred" me to the electrician and that he was not in store that day. Definitely not coming back to this store until they solve my problem. read more

Wish i could give it ten stars. An amazing family run business. A huge selection of lights and lamps. A bit overwhelming but in a good way. Found a beautiful pendant light on sale and bought it within a half an hour. The gentleman even discounted the sale price another five percent so we saved 25 percent. We had been looking for something for our kitchen for at least six months. Hung it today. Absolutely beautiful. Store is highly recommended read more

I have shopped here for 12 years...always going here first - and finding what I need. The selection is amazing. Until now - the service now is poor. The woman who I believe is the new owner/manager makes it seem I am an interruption. I moved 30 minutes away and returned because of my history with them. I will not return. read more

Worst customer service ever. Nice inventory but the only nice person working here is Naz. Everyone else is rude and unhelpful.

Terrible service, nothing but problems and several mistakes made just trying to order two simple pendant lights. It took over 2-1/2 months to finally get it right and no apologies were ever given! Unbelievable. I would NEVER recommend this company under any circumstances! read more

Went to Victor's lighting on a highly recommendation from my contractor my wife and I walked in on Monday 4/16/18 around 1ish one employee on the computer another stocking on the floor and the middle aged female behind the counter saw the both of us walk in and just looked eye to eye at us and didn't say anything As my wife walked around in the store looking for two light bars for our bathroom I looked around to find a chair to sit in and the female salesperson saw me again eye to eye just stood there without any movement or greeting of any kind behind the counter when I walked around and found a chair , while my wife was browsing for the bathroom light bars on my way to the chair this female employee saw me again without any movement or acknowledgement or any courtesy greetings when I sat down in the chair a few minutes later a couple walked in the entrance and you can hear this female employee greet the couple with hello how are you doing, can I help you with anything and do you know what you're looking for. My wife said she was overwhelmed with the nice looking lights and I told her I'm not spending any money here when there's a salesperson that ignored us entering and greeting a couple with enthusiasm for a sale after we enter this store. I guess you have to be a trump look alike to get courtesy service at this store. I will continue and return my business to Light Blubs etc in the city of Montclair on 8760 central ave 91763 where they treat customers with dignity and respect no matter what ethic or assumed income BRACKET one falls in. Looking at other reviews I'm not the only one that has feelings about Victors Lightings professionalism customers service needs a lot of improvements and the female salesperson that was on the clock at this time and day needs a lot of training I know these reviews have little affect with this middle aged sales lady but she lost a customer and a sale. She must be affiliated with the family owned business read more

This store specializes in ripoffs. Judge for yourself: I bought about $1,000 worth of light fixtures for a major remodeling project and had lots of troubles with several of the low-voltage halogen lights (don't buy them, but thats another story). Two of the transformers have blown. A couple of days ago I went in asking about a replacement. He called me back and said since I was a previous customer he was able to get a "good deal" from the supplier, for "only" $75. That seemed a little steep for a chunk of metal and wire made in China, so I looked online and found the EXACT same thing for $18 (plus $6 shipping). I don't mind paying a fair markup for local service, but that was amazing. I will never set foot in their store again. read more

Great selection BUT, the worst customer service I have ever dealt with. Unbelievable a business can be this screw up.

TERRIBLE customer service. Bad bad bad. They have a lot of stuff in the show room. If they don't have what you're looking for, you're out of luck. These guys are supposed to be the experts. They should know the lighting from their manufacturers. All they did was throw a couple of catalogs our way. We went ahead and marked a couple we were interested in then asked for questions. Well, when we started to ask questions, he and the other guy were very dismissive. They didn't want to get bothered with questions about shade options, finishes, etc. DISMISSIVE is the best word to describe this guy's attitude. The other sales guy was similar. He kept saying, what you see is what you get. He kept saying, "Just check our website...everything's there." I can tell you now. They don't all their manufacturers on their website. Such a jerk!!! He also said "They're made in China so you're stuck with what you see." Don't shop here is you want options or if you need a "sales person" to help direct you better. If you see an Indian/Pakistani guy, try to find another person if possible, or you'll regret it. He gives my East Asian friends a bad name. Too bad we drove all the way from Long Beach. Such a waste of time. read more