So my insurance basically forces this place upon me as it's the only place near me that they cover repairs. I called them beforehand to make the appointment to drop off my car only to arrive and find out they weren't expecting me. So all the info I gave over the phone I did again in person. I then dropped off my car and waited 3 or 4 days before calling them to get an update on the car. I was told they just sent the report to the insurance that morning and work wouldn't start until they got approval. At this point I'm like really? It's been more than 2 days that you have had my car and NO work had been done. But I was like ok fine. I was told it would be done though in another 4 business days and I could pick it up before I needed to use it for my day to day use (groceries, dentist, a planned dinner with visiting family). I called again the day before I would need the car just to confirm everything was good to go and was told yes and I would be called in the morning. Now this is the first time I was told I would be called and never was every time after this I would never get a call back and would need to call them. So the next day it gets to about lunch and no call so I call them and I'm told we will call you back in about 30 minutes, nearly and hour pass no call. I call them again and told sorry give us 15 minutes and we will call you. 30 minutes no call so I call again and say look I was told the car would be ready today I need it for tonight. This is when I was told they had just finished painting it and I wouldn't be able to get it back that day. At this point I was very upset as I had called just the day before and told it would be done so really no arrangements were made for if I didn't have the car. I was offer $100 off my deductible and told it would be done the following day and I would be called in the morning. Well the following morning came and went and I continued to do my stuff relaying on Lyft and Uber to get around. Finally at about 3 or 4 I called and was told oh yea the car is done. I come to get the car to find they damaged the paint on the front bumper while putting the car back together. They tried to argue that the paint was damaged beforehand but the photos told another story and when the car was brought in there was no sign of paint damage or bubbling when I dropped off the car. So I was told take the car now and bring it back in on Saturday when we are open for a half day and we will take care of your Uber or whatever to and from. I come on Saturday really no one is there once again they seem unaware I was coming. But they took the car and told me they are too under staff to take me back to my apartment. So I paid for the Lyft back. Of course I got no call the car was done had to call them and they at first couldn't locate the car but finally did and told me to come and get it once again not fulfilling the offer to pay for transportation or offer to get me. At the end I got the car back but that $100 and more was spent however on Uber and Lyft fares as I had 2 unplanned days of not having the car PLUS the extra half day I brought it in to fix damaged they caused. If you can I strongly recommend using another shop, you shouldn't have to be calling them endlessly to get answers that they should know already or be told repeatedly incorrect information. Like I understand things happen but I feel that it's a pattern of them not known what's going on and being forgetful to contact the customer. Edit: pick up the car and my prescription sunglasses were removed from the car so they also stole from me read more

WOW!!!! I couldn't have asked for better people from the front office to the back !!! They made my car brand new again.. If u hit shit like I do .. Take ur car here Victor's Auto Collision and they take my insurance!! Yes lord heaven sent Thank's again Victor and crew !!!! read more

I went in to get an estimate on my car after a small fender bender. I'm grateful to the entire team and especially Victor Aceves for his patience and efficient service. I ended up getting my car fixed with them and it was an overall amazing experience! My car was ready within a week and it was washed very nicely! I will be returning to this shop for my future services!! read more

Amazing customer service. Junior specifically, was extremely responsive and kind. Definitely recommend and trustworthy!

Victor's Auto Collision took great care of me and my car. The ladies at the front are super friendly and the guys are really knowledgeable. They repaired my car quickly which is really crucial to me. It was nice knowing they are dependable and stick to their word when it comes to pricing and providing the best service possible. read more

Amazing! The sense of having a family business tend to you is a different feeling. They were more than helpful, they left my car absolutely amazing. And on top of that they had my car done within two days! (The time they had said) Totally recommend! read more

Victor's Auto Collision is one of the best experiences I had in regards of all mechanic and body shops ever. Victor him self went beyond expectations. I would recommend this shop to everyone. Very professional and the best quality. Affordable and honest pricing. read more

Thank you Victors Auto collision!! I got into an accident the other week, and was welcome with such a helpful, nice, and professional team. The front desk people were very welcoming and sweet, Andrew gave me an estimate and was really knowledgeable about the repairs on my car and helped explain the process and everything. They got my car ready in under a week and it looked amazing, I'm more than happy with my experience at Victor's auto collision read more

The personnel was great. I was explained from beginning to end what the process was. If I had any questions I was answered in a timely manner. I recommend this body shop. The owner Victor made sure my car was taken care of. read more

Victor's Auto Collision, is hands down the best. Victor & the staff were extremely helpful, and very professional! I highly recommend them, I've dealt with other collision shops and trust me it was a disaster. The staff at Victor's will honestly help you every step of the way. NO STRESS whatsoever! read more

Hi my name is Roxana Castro thank you for fixing my camaro i love your service so professional my car looks like new. Good costumer service. Thank you again Victor read more

I recently drop my Dodge charger 2008 at victors repair shop. I dropped it August 3, 2014 the representative told me it would take seven business days forfor repairs and paint that's not including this sick it stipulation report. They also told me that they will call me if it takes more days then promised.Seven business days pass I received no call, I called the shop in the amount of three times and got put on hold and the representative a females said that they'll call me back I waited a whole day no return calls. During the third week of my car being at the shop I decide to show. To my surprise my car wasn't even in the workday it was parked on the side fully stripped who had gone, door gone, from bumper gone, it was just left with no covering in their parking lot. I brought it to one of the managers attention and he gave me the bullshit line of how the process work and he mistakenly mention that the car has been sitting for more than two weeks waiting for parts and paperwork to be done. This piss me the hell off because this is not what was promised. And I can even get a call to just let me know heads up what was going on with my car. I wish this site while you to upload pictures so you can see what I saw when I went to look at my car. At this time I complain and want to talk to the owner of the shop what's his name was Victor. Victor came on the phone asked me what the problem was? I explained to him exactly what I just mentioned here on the site. Well this man was the biggest bullshitter I ever met in my whole entire life and a liar. He told me that he so sorry about what was going on this is not like the shop, they do not do business like this, sorry for the lack of communication, and what can he do as an owner to make up for the problem at hand. He even told me that you love me. I told him that it wasn't fair that I was responsible for a $500 deductible on the time that the car is ready to be released from his shop and still have to pay time and money to get around town past the days that was promised. so Victor the owner said okay no problem let me put you into a rental car until book your car is ready, and come in so we can negotiate about the deductible. While I think that that was a great move on his behalf. I was wrong. My car was finally ready the first week of October and when it was time for me to talk to Victor about the deductible,he was nowhere to be found. The receptionist try to get him on the phone at least three times. He finally came on the phone and told me that he'd have no idea what I'm talking about especially when it came to the deductible. He blew me off and threw it in that I bet I have the deductible when I show up with the car, and also he said that if I don't turn in the rental car by that day he will reported stolen. Wow nice customer service huh? I did not do my due diligence and read these reviews that you see on the site. Please do not be blinded by the cosmetic look of the shop. Please stay away from victors auto collision shop they are scam artists. You have been warned. read more

Victor's Auto Collision - My 2008 Dodge charger side impact - Body Shops Near Me - Van Nuys, California

I know that not everyone's experience has been like mine, because victor would be out of business. However, I'm certain that I'm not the only unlucky person that had to deal with the owner and discover an unprofessional, rude, hostile and prepotent being. The problem was not that they kept my car for 2 weeks without doing any of the body work required. The issue was that not even once they called me to inform me they were requesting more parts and labor from my insurance. The situation escalated into a problem when the owner told me he did not care that I was paying for a rented car out of my own pocket, in addition to 'it's not my fault you got into a car accident' and 'if you want to pick up your car, make sure you bring a tow-truck'... Yelp is here to prevent you of the good and bad you might discover in businesses. Judge for yourself. FYI: there are numerous options w/better reviews. read more

This is ome of the best auto body shops I have ever been to. The reviews on this shop are very ridiculous. I got provided the best quality service. The young guys helping me kept me updated and informed about everything going on with my car. The owner of the shop was very kind and understanding. If you have the choice to pick where your car goes in the unfortunate event that you do get into a car accident, I would 1000% recommend this shop. read more

Victor is amazing! The entire shop is extremely professional. They fixed my bumper after someone hit my car. They were so kind and fast. It now looks like a new car again! They were looking out for whats best for me and that is huge when it comes to car repairs. Would definitely suggest! read more

Four star review entirely owed to Selene at the front desk, and Andrew, my adjuster. Of course no one enjoys going to a body shop. But Selene and Andrew came through for me. They were kind, they stayed open late to make sure I got good service, and they went the extra mile at the end of a process that doesn't have a lot of bright spots. I can't give the shop five stars only because my repair (estimated to take "about a week") wound up taking 16 days. But the customer service I received was pretty impressive. read more

Victors Auto Collision took care of my 2016 Ram truck, I got factory parts, quality paint and colored match nicely, the staff at front desk was excellent along with infinity staff I recommend Victors in a heart beat! I met the Owner And was down to earth asking how everything was. Thank you read more

Just recently got an accident I had no idea where I was going to go to. The person at fault insurance was in the same area and by dumb luck I found victors. They did a beautiful job I am extremely happy with the results and they even match the metallic black that I thought they were going to miss. They are heavily recommend. read more

We brought our Nissan 2017 on January 27 for repairs after it got involved in an accident. The bumper, headlight, fog light, and fenders were damaged. After inspection, we were informed that it will take 2 to 3 weeks to get the car repaired. After 2 weeks, they called me that the car will be ready for pick-up on Friday at 4:30 PM. At around 11AM Friday, they called me and apologized that the car will not be ready as promised because they found supplemental damage and will coordinate with the insurance company for additional repair. They promised that the car will definitely be ready after 1 week. True enough, the car was ready as promised. We picked up the car, a week after. My husband and I are happy with our experience with Victor's. The car was restored to its original state. On top of that, the staff are courteous and called us to update on the repairs done and the timetable as to when the car will be ready for pick-up. They also provide warranty for the repairs done. I would recommend this shop for your car's repair. read more

I had dents and scratches on both of my cars repaired at Victor's. The work was done extremely reasonably and professionally...and even on time! I HIGHLY recommend them should you need body work done. read more

After looking into many places and comparing quotes, a coworker recommended Victor's. I had gotten side swiped on the freeway, the right back door was totally jammed with deep black scratches all over my white paint. To be honest, I just wanted a new car...Upon arrival I was impressed with the customer service they explained everything in great detail and I received the best estimate yet. I got my car back in a timely manner and it looked better than new. Very pleased with the the overall service and outcome. I would definitely recommend this to shop to everyone! read more

I had my car repaired here, they were very professional and friendly. I recommend if anyone were to every get into an auto vehicle accident to have your insurance send your vehicle to this auto collision shop. Thank you Victor for making my car good as new! read more

Don't EVER take your vehicle to this place. Avoid at all cost. Their customer service is atrocious. Their estimated times for completion are way off. A simple repair takes nearly two months. They are terrible at following up, as they NEVER follow up. You will not know the status of your vehicle unless YOU follow up. This is by far the WORST place I have ever been to. I don't know how this place is still in business. Doesn't deserve any business. They make it seem like they're doing you a favor when they're milking your vehicle. I should've checked the reviews before sending my vehicle to this place. STAY AWAY! read more

Great place I brought my 2006 Dodge Ram here got it back good as new I also got updates while they were working on my truck highly recommended no problems also the secretaries were really nice they should get a raise :-) read more

STOP, DO NOT TAKE YOUR CAR TO THIS SHOP. The owner is rude and a liar. I can not believe he still allowed to run this business. I had to file a report to have his shop investigated for fraud as my adjuster found several items that Victor said were repaired or replaced and they weren't. read more

Stay far away from this place. I took my car in for an estimate for a paint job. Mind you, I had received a quote from 2 other places, so I was shopping around. I spoke to Victor Jr. and explained to him that I wanted the roof, front & rear bumpers painted. The previous 2 quotes I received was for a FULL body paint job. I figured I just paint what was needed, and I was certain it would be cheaper than what I was quoted at the other body shops for the entire car. Took Victor about 15 mins to draw up the estimate and he went through explaining all the 'procedures' for the service. He explained the "overhaul" procedure, to remove the plate frames, emblems...things like that. Mind you, I'm a female....so I could smell the bullshit the second he started speaking. Long story short he hands me the estimate for $1,003.91. The only reaction I had was to laugh at him and I proceeded to tell him I received 2 quotes for $600 to paint the ENTIRE car. His first response? "We're a legit auto body shop, and all the paint has a lifetime warranty." I'm sorry, but when your first line of defense is 'we're a legit body shop...' You are CLEARLY not a legit body shop. You saw a female and saw dollar signs. We're not all clearly that dumb. He quoted me 17.6 labor hours totally $704. Some examples of the labor include the "overhaul" he mentioned, which rang in about 4 hours total. 4 HOURS to remove and reinstall a plate frame and emblem? Are you serious? Moral of the story is, totally dishonest place. Obviously I will NOT be getting my car painted at this place, what a joke. read more

Don't touch this place with a ten foot pole. Our insurance made us bring the car here for an estimate. As if it wasn't bad enough that they didn't explain "routine" forms they had me sign that ended up costing me $320 cash for no actual repairs, when we got the car back from getting the estimate, they had put it back together so fast that there was a large piece hanging down on the front and dragging on the ground. This hadn't been there before. We also later discovered that they kept the hood support rod, so now we have to get a new one to hold up the hood when changing the oil or checking the car. The receptionist was rude kept using the word "reliability" to mean "liability". The information she gave us contradicted what the appraiser had told us. I really don't understand why anyone would ever take their car here, especially with all the 4 and 5 star auto body shops in the Van Nuys area. read more

This place is hidden behind western bagel. It's the second shop not the first so park after the yellow line . Okay after that, here comes the 2 star rating I walked in and the staff is in the lobby chatting ( I get it it's slow enjoy work) only not to get greeted until I stood there quietly. Finally the blond sectary with an attitude says good morning. Then I greeted everyone with good morning with no response from anyone . Then I told the sectary I was here for my 830am ( it was8:13am) she looks at her computer and under her breath *it was 8 * I didn't want to argue so I let that comment be. Still I have the staff behind me ( it's a small lobby) and she looks at someone behind me and ask "so are you going to take her ?" Me not knowing who, she responds " okay he'll help you" . I see two of the guy staff walk out and I just follow ( since of course my car is outside ) I started following one of the guys and he noticed and goes " oh not with me the other guy is helping you" ( other guy is nowhere to be found because I was looking ) so I wait patiently outside. Other guy comes out then goes back inside, then comes back out with a camera & measuring roll instead of his cell phone. Finally doesn't introduce himself or explains what he's going to do just says " which one is your car" ( btw it's rained the night before so it's difficult to see the now damage- it was a scratches ) as he's taking pictures he says " it's hard to see it with the car wet " we sorta laughed then I suggested he bring a towel to dry off that part so he can see it better ( why should I suggest the common sense if I do not work there butt anyways) finally he's done and says I'll get the paper work ready in 10 mins . UPDATE: 10 mins later ( as I'm writing this ) Guy comes in ( I feel bad I don't know his name cause I dislike calling him guy - no, this was not sarcasm ) tells me a different version of the accident and I said wow not close so I have to re-explain everything( what's the point of the intro call the day off the accident ) so now he gets the damage more than previously. What's why it seemed odd that he was taking pictures of my passenger side of the car when all the damage in on the driver ( which he did take ) this could've been avoided with communication from the start of the appointment, the middle of the evaluation of the damage and after the evaluation. And a smile. Smile more my friends, your are getting paid so smile more for at lease that The more I'm thinking about this review and experience the more I want to take off a star but I'm a let it be ( just cause this place was easy to fine ) read more

Idk why people are so harsh about this place. I've been here twice and both times I've had pleasant experiences. The first time insurance paid for my rental, so I didn't have to worry about it. The last time, I had to cover my rental. It did take a while, so I had to return my rental. They provided me with a loaner car! What a life saver. I've seen the people come in here while I'm there, a lot of them act entitled and just plain rude, you know usual angelenos. Just treat selene and the rest of the guys how you would want to be treated, and they will take care of you right! read more

If I could give them a 0 star I would this place is a joke. They took 2 month to fix my car and instead of doing a total loss which after the work was done I found out that it should had been total. Once I got the car back the car was not working so many things are wrong with the car I took it back and they didn't work with me until I got the insurance involved they finally agree to help me . Please avoid this place is the worst. read more

I had a great experience at this repair shop. Seline and Jennifer gave excellent customer service and Victor himself made sure that i was aware of everything that was going on with my car and the repairs. When my car was ready it looked brand new as if I had never gotten into an accident and they also cleaned the inside and outside of my vehicle.I would recommend this shop to anyone. read more

Great customer service. These guys are great at what they do. Truly exceptional work!! Thank you so much to the whole staff for making my car look like new and taking stress off my shoulders. read more

This was my first time in this body shop and the experience was amazing. Everybody was helpful and the owner was down to earth who really cares about his costumers. They were able to fix my car with the right parts and also there a warranty if anything they fixed doesn't work. I will definitely be back if there is something wrong with my car! read more

This is the friendliest place I have ever brought my car to. The ladies in reception were very attentive and made sure I knew exactly what was happening throughout the process of repairs. The guy that was in charge of getting repairs underway was named Will- and Will was amazingly informative as well. He actually went out of his way to go above and beyond for me as there was a couple of scratches that were of no obligation of their own to repair but Will handled those for me as well...!!! I will always bring my car back to Victor's for their overall professionalism and courtesy...!!! Amazing experience...!!! read more

I ended up having to take my car to a different shop where they found that the car was not repaired correctly. They have to take the car apart again and see if the fender and or fender post was replaced. read more

These guys fixed my new car after I was involved in an accident and did a GREAT job on it. I would highly recommend to anyone looking to get their vehicle repaired! read more

This place was kind of hidden I brought my car for repair, a friend of mine recommended the shop. The blonde lady in the office was very knowledgeable and very helpful. I dealt with the owner Victor mainly but his sons were helpful also. My car looked brand new when I picked it up the insurance paid for 1 headlight but the shop cleaned my old 1 to match the new 1. The insurance co. also paid for 2 used wheel covers but the shop got me 4 new ones. I'm so happy with the work done to the car & it's guaranteed. If I can give them 10 I would. Great staff great work read more

Victors is the best! The staff is friendly and very accommodating. They will give you a free rental while your car is being repaired! Selene is a sweetheart and will do anything and everything she can to help with the process, including dealing with your insurance company Victor the owner is a trustworthy guy that actually cares about you! With so many dishonest shops out there he is a breath of fresh air I was in a very tough situation and Victor worked with me above and beyond my expectations. He treats people with respect and dignity and understands peoples situations, not just give me money. I highly recommend Victors , these are real people solving real problems! read more

Well I'm one more customer that victor's auto coalition ripped off I have anew muscle car and i took my car there cuzz I didn't know, but he did some body work on my car!! The first time Ihe call me like at 5:00pm almost dark so I was anxious to get my car so I sow it walk around and every thing look good but like in 2 mints or les the paint start coming off, and I took my car there! But victor told me he is been busy,so he told me to wait so it took more than a year to finally fix it and this time the paint job was ok but there was primer showing and when they buffed it burned the plastic and rover moldings and on top of that a lot of plastic fasteners where missing which I got upset and I told him an what is reaction was get offended and he start telling me that he didn't want to deal with me and I just want to worn you out there don't take your car to victors and that guy victor is just a scam bag instead of trying to help you he acts like you accusing him of something you making up!!! WORNING!!!!!!! Make your self a favor!!! Avoid scams and problems DO NOT TAKE YOUR CAR TO VICTOR'S AUTO COALITION!!! They will make you cry you will end up like me with the car looking uglier than before !!! read more

As always so professional, I returned because turns out one of my headlights was defected a bulb was not working, they replace the entire headlights for brand new ones no questions asked, and provide a rental paid by the owner it self while my car was ready. so nice to deal with amazing and professional staff over there, starting from Selene who was so kind and profetional as and Mr. Victor (owner). I'm a very happy client. read more