Took my 2018 Camry (blue) because someone sideswiped my car on the freeway. Right off the bat Victors took it from there they coordinated with the other guys insurance, they got me a rental the same day. It was being repaired for about 2 weeks from purchasing parts to washing my car when it was done, and they did an amazing job, cleaning the inside and outside. Most bodyshops don't clean and wash Your car after. The work done to my vehicle was, quality, looks like nothing happened to it, I was more than pleased! You will be too! I can't recommend this place enough, been here twice and both times satisfied with their work and service, everyone was kind and friendly from the front desk to the body guys. Bravo! Well deserved 5 stars! read more

Had a great fast experience with Victor's auto collision staff fast and great service overall my auto repair was great. My vehicle was ready before expected time. read more

Wow! Super impressed with the work they did on my vehicle! Getting quoted was super simple and fast! Was already feeling overwhelmed with everything else going on that getting this done and out the way was weight lifted off my shoulders! Thanks Vic! read more

I had my mercedes repaired at Victor's Auto Collision, and the experience was outstanding from start to finish. Victor and his team run a truly professional shop, and the quality of their work exceeded my expectations. A special shout-out to Andrew, who walked me through the entire process and kept me updated every step of the way. He was straightforward, honest, and made everything incredibly easy to understand. The repairs were done quickly, the paint match was perfect, and my car looks brand new again. Their customer service and attention to detail are on another level. Highly recommend Victor's Auto Collision to anyone looking for reliable, high-quality work. I wouldn't take my car anywhere else. read more

I recently had my vehicle repaired at Victor's Auto Collision, and I couldn't be happier with the entire experience from start to finish. The moment I walked in, I felt like a valued customer--not just another job on the schedule. The staff were incredibly welcoming, patient, and professional. They took the time to explain exactly what needed to be done, walked me through the repair process, and answered every question I had without rushing me. Their communication was excellent; I received updates throughout the repair, and they were always available if I needed clarification. When I picked up my car, I was genuinely impressed. The quality of their work is second to none. You can tell they care about the details--everything was aligned perfectly, the paint matched flawlessly, and there wasn't a single sign that my car had ever been damaged. It looked brand new again. They even cleaned the inside and outside of my vehicle, which was a thoughtful touch I didn't expect. Victor's Auto Collision goes above and beyond. Their combination of great customer service and top-tier craftsmanship makes them stand out from any shop I've dealt with in the past. I highly recommend them to anyone needing collision repairs--you'll be in great hands. read more

Great service and great job! Unfortunately I was rear ended by an intoxicated driver and had to temporarily part ways with my car. Victor, Junior, and the rest of the team at Victor's Auto Collision were able to make my car look just like it did before the accident. The receptionists at the front desk were very kind and on top of it by answering my calls, and communicating with insurance companies. The job took longer than I expected/ would've wanted, but it was still faster than their original expected date. Thanks to everyone for all the help! read more

I had a great experience, amazing customer service. A knowledgeable, friendly, and resolved my issue quickly. Communication on updates. Overall recommend this shop. read more

Obviously no one wants to go to service to get their car fixed in the first place but Victors Auto Collision took care of every detail and repaired my car faster than expected and my car is shining! All thanks to the team that feels like family! So many generations here grandpa, father and son! Junior was an absolute rockstar super informative and gets it done! Lexa and Jenny are angels helping me along the way with calls and updates! read more

I would highly recommend Victor's Auto Collision Repair Inc. Victor and his son's are really honest and trustworthy they provide you with a true estimate that is accurate and fair. They provide excellent work, quickly and the quality of work is very professional and outstanding plus they are very knowledgeable and really detailed with their work plus once my truck was done they did a walk through with me to show me and also to inspect the work that was done and they also washed my truck once the job was completed. Thanks to Victor and his son's and staff my truck looks like new... read more

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Amazing and Expert work! I hardly recognized my baby, Taco-Mama, my truck :) She looked brand new and like she just went to the fancy spa for a massage and mani/pedi and I've never seen her look more beautiful! Almost shed a tear. J.R., Andrew, Jose, and everyone I met there were all so very helpful!! And trust me, I called a few different shops that my insurance told me were in the network. I'm so glad I found Victor's Auto Collision! The other shops were just wanting to get theirs. At Victor's, I feel like they listen and genuinely care :) read more

Someone hit my car and left!!!! It was so heartbreaking at that moment! Our insurance referred us to this lovely shop! And we are so happy they did, they fixed the problems and their work left the car looking like new! Junior helped us and he was a great help on showing us what was changed and what was repaired, explained how all work is guaranteed and any issue he's a phone call away. read more

Amazing Service! Both the quality and the value were impressive. I would like to thank both Julio and Tahiri for their excellent customer service and outstanding support throughout the process! read more

I got an estimate from JR at victors auto collision love that they work with Infiniti Kemper made process easier thanx to the girls in the front great customer service Tahiri and Jenny read more

Great service and great quality of work. If you guys need any body work done I definitely recommend this spot.

First things first , thank you Victor and your team for all the help I got from the beginning to the end. The quality of his work was outstanding and beyond my expectations. There were some issues (not on Victors end) with the other party's insurance and without hesitation Victor negotiated and got they to pay for my car. Overall if you're thinking of coming here for auto work then this is the spot to go. Also washed and detailed my car before picking it up. 10/10 would recommend!!! read more

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10/10 I really do recommend Victors Auto Collision very nice employees very helpful very respectful gave me updates on my car answered all my questions I will definitely be coming back when my car needs work again read more

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Came to the body shop for a fender bender and let me say they did an amazing job, The staff was very friendly!! I would definitely recommend this place to my friends and family. Thankyou for the amazing fast service!! read more

From start to finish, I received unsolicited "concierge package" treatment from Victor's Auto Collision, which included, inter alia, impeccable knowledge and expertise, fantastic customer service and constant contact, and perhaps most importantly, a finished product which well-exceeded my expectations. Couldn't be more grateful. Clear FIRST choice for others, and I will be bringing my other vehicles here and pay out-of-pocket if necessary. read more

picked up my vehicle today! Looks great love the lifetime warranty. Jose P was amazing and kept me updated. hopefully I don't get in another collision ... but if I do I know to count on victors auto collision! read more

Also left a review on Google So its January 2024 and im updating my review im currently working on my car doing the front brakes and just keep finding more and more things that werent fixed properly on top of the big gaps they left on my front bumper and fender i dont think they replaced the front bumper brackets cause the whole left side of the bumper is loose only thing holding it in place it seems is the wheel well fender liner clips i also found the front radiator bottom cover liner that was damaged in accident was not replaced still had zip ties i used to support it, was driving down the freeway and started hearing a scraping noise it was a piece of the liner that was hanging by a tiny piece that was dragging on the floor as i was driving... another big issue is there is over spray everywhere the hood has over spray between windshield washer spray nozzles the roof has over spray my sun roof glass is completely covered in over spray my trunk and rear bumper and rear doors have over spray doesnt feel smooth seems a little rough and plasticy from the over spray... also they removed my front passenger doors inner door panel i think when they fixed door because 1st theres a rattle noise like something is loose inside the door behind the panel which it was not doing after accident when i dropped it off to them 2nd my window rain gaurd wasnt reinstalled properly because after i rolled window down i couldnt roll it back up if window regulator feels resistance when going up it automatically rolls back down half way up i had to fix that myself... also i think one of my axles was badly damaged from the accident it started as a slight clicking noise when driving slowly and turning now sometimes when im driving slow and turning after making a stop especially if im on a incline or downhill road it makes a loud pop before wheels starting moving and picking up speed looks like the right side axles cv boot ripped in accident and been slowly spraying grease all over inner rim and brake caliper and suspension parts most likely the one making the loud popping noise but for sure both axles making a clicking noise on slow turns in both left and right directions will most likely have to repair myself too sense they didn't also looks like my left brake caliper sliding pin grease boots were torn from accident cause my left caliper was getting stuck from not sliding due to dirt and grime getting into sliding pins causing them to sieze up which is why im changing and repairing my front brakes.... read more

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Rip off on storage fees (2 weeks and over FOUR GRAND!?) and they didn't fix anything. Not a good business practice.

I can't say enough great things about this company and it's people. A neighbor's van hit my door while parking last weekend and I needed to good body shop. I brought my Altima into the Victor's, spoke directly to Victor Jr. the son of the owner. He was super friendly and eager to help and took a detailed estimate and gave a great quote. I brought my car in a couple of days later and picked it up within a few days on schedule. It looks perfect, like new! Great fast, detailed professional experience. read more

Very nice experience . I've found my auto body shop for the rest of my days ...I have specialist for every aspect of auto repair : trans , electrical, etc. And now I have a professional, polite and pleasant auto body shop. I had difficulties dealing with my insurance and car rental ... Victor was very understanding and took great care of me and my needs. read more

Victor's Auto Collision - Before - Body Shops Near Me - Van Nuys, California

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My son got his 2024 chevy silverado zr2 truck repair they did a good job customer service staff was very friendly nice place i do recommend Victor's collision . read more

Great family owned business! Highly recommend. Employees are patient and very informative on the repair process and take the time to answer questions you have, Will continue to come back ! read more

Brought my car in last week & they were all super sweet & professional about getting it fixed in a timely manner! Would definitely recommend bringing your car in for repairs! The process with my insurance & the shop was so easy! Ask for Jr ! read more

I would like to thank Victor's Auto Collision for doing a phenomenal job in restoring my Tesla into like new condition. I put a nice dent (approximately 6" x 2.5") on my hatch while parking. The shop was attentive to all my concerns, explained the entire process from beginning to end, and I am pleased to say that I felt as if the owner treated my car as if it were his own. Moreover, I am thankful I was able to get my car back in less than 72hrs. As you can see from the pictures, it looks as if the dent never happened! read more

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This place does a great job my car was hit I took it to them they did not take long to fix victor and his wife and nephew did a great job keeping me informed on my status read more

It was a dark and stormy Valentines, when I hydroplaned and crashed into the center divider while 8 months pregnant. We contacted Mercury insurance, they picked up our car the same day and towed it to Victor's Auto Collision. We really had no choice but to have Victor's repair the car. If we went elsewhere, our insurance company would have not covered the entire cost to repair our vehicle. Needless to say, we did not have a pleasant experience with this shop here is why: Delay: Initially, we were told our vehicle would take a month to repair. This was perfect because we would be able to get our vehicle before my scheduled c-section. Victor's knew I was pregnant, and they promised to "try" to get the car back to us in time. They didn't, despite Mercury providing swift payment. We paid over $1,200 in rental fees. Towards the end, they felt so bad for us they gave us a loaner to borrow for the additional 6 weeks they kept our car. Yup, that was over 2 months. Used parts: During one of our impromptu visits to inspect the progress of our vehicle, the tech told us they were using used parts to repair our vehicle. When we addressed this with the manager, he initial denied it - then, confessed to using used parts to expedite the repairs. Stolen Items: We had a pair of Prada Sunglasses that we left in the car. I know, stupid mistake, but honestly the last thing on your mind is to clear the contents of your car after an accident. You're literally in shock, and not thinking that your belongings will be stolen from your vehicle while being repaired. Lastly, our vehicle was not fully repaired. During our impromptu visits we pointed out that a spot needed repair. The manager assured us it would be taken care of. When we showed up to collect the car, guess what? the spot was NOT repaired. He said, Mercury did not approve the repair. Had he told us when Mercury denied the repair, we would have disputed it with them to get it approved. Instead, we were told about the repairs being denied when we went to pick up the car. At this point, we were desperate to get our vehicle back, and we resolved to taking the vehicle, contacting Mercury and writing this review. If we could we would give this shop a -5. Yup, a negative 5. read more

Thank you Victor and Auto Collision team! Took my car in last week to get fixed after getting into a fender bender. They were very helpful and took care of any concerns I had about the cost and estimated time it will be available. My car looks great! Thank you! read more

Great customer service and most of all great work!!! Like the AllState slogan; "Your in good hands!" Victor Jr. and Andrew are always nice and helpful read more

Victors auto collision is a family owned business. I've brought my vehicle twice to Victor and I'm very much impressed and satisfied with their work. Your car will come out looking brand new! Most importantly to me is the customer service and communication and they were on top of it. I was given a phone call every time something unexpected changed, I also like the fact that the owner Victor goes above and beyond he takes his job serious and hopes to always see his clients happy and satisfied with their work. read more

So happy with the job well done on my new 2018 Prius C! I have only had this car for 5 months and was devastated when i got into my accident. My insurance chose Victors since it's so close to my house and they made it brand new again! It took about 3 weeks to fix, but the car feels absolutely perfect to drive. The paint is also perfectly matched and it looks beautiful. Jr was in charge of everything having to do with getting my car back on the road and he was always available to talk and answer any of my questions. He tried hard to get it finished as fast as he could without rushing quality and kept me informed the whole time with what was going on. I would definitely come back, but hopefully i won't ever have to! read more

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0 stars. Insurance sent me here for my front bumper replacement. Said my car would be ready in 2 weeks for its easy job. Didn't get any call about an update after 3 weeks. Easy insurance-storage fee money grab for them so they don't update you on your car repair status to let your car sit there and let days pass. Since they didn't call me with updates, I had to call in on my car's past due date and of course they postpone the date even further. Excuses about parts missing, then waiting on parts to arrive, THEN saying wrong parts being ordered. Whether they were lying or not, their errors turned into a longer date for my car to be fixed. Errors on their end that had me without a car for a longer time. After 3 months of them stalling, I mentioned a demand letter and I got my car the next 2 days. Of course they gave it to me halfway done with some of the bumper clips missing so eventually the bumper bent from not being clipped on right. They could've done the job 3 months ago but they won't move unless you make them move . This location sucks and is a fraud. read more

I highly recommend! They provide exceptional customer service and will treat your vehicle as if it was their own. You're in good hands at Victor's. read more

No one knows what they're talking about. They tell you what you want to hear. They hold your car for a month to rack up storage fee with insurance company. Very shady business going on. Never gave me a solid release date. Kept postponing my date. Had my car for 3 weeks before started any work on it. Never called me for updates when they said they would. I always had to call in and ask for a status update. Do not trust these people. Recommend to everyone to stay away from this center. read more

idk where my car is they said the insurance company took the blame so there picking it up n after that i was supposed to get a check in the mail 5 days later n haven't gotten anything since they don't call to update me on what's happening not a good place make sure you go to the place your insurance tells you to read more

I worked for a laundry Service Repair company and I was in charge of 15 Service Vehicles. Over the years almost all of the vehicles were damaged in one way or another and needed a Body Shop attention. I first met Victor when one of my drivers was involved in an accident and I needed at least 2 estimates for the repairs. I was impressed that Victor called me and explained that he would do the repairs at a fair price, quickly and professionally. Who could say no to that? I've seen Victor grow his business from a small 2 bay shop to the facility it is today through hard work and dedication. Victor personally saw to it that my vehicles were in and out quickly and the repairs were unnoticeable! I've had coworkers, friends, Brother-in-law bring vehicles to Victor with fantastic results. I additionally had 3 of my personal vehicles repaired there due to minor damages and I could not tell where the repairs were done, and I can usually spot repairs a mile away especially on a silver vehicle. I had my 1973 Chevrolet Blazer painted here with I believe better that new results! My Father-In-Law had a classic Chevrolet Pick-up painted at Victors and won several trophies and numerous car shows including 1st place trophies. I would HIGHLY recommend Victors Auto Collision to anybody who asks and I continue to bring my vehicles to him. You want a good honest Body Shop with fantastic results? Look no further than Victors Auto Collision. read more

Love love love this place! Highly recommend. I hardly ever write reviews, but feel this place completely deserves it. The bumper grill grid on my car was damaged and I wanted to fix it asap! I called Victor's Auto Collision and they were able to accommodate me almost immediately. My husband and I were in and out of that place in an hour. Our car looked great, but what I was really impressed with was their customer service. They definitely went above and beyond for us and we truly appreciate it. read more

BAD CUSTOMER SERVICE . If the owner does not care about keeping his customers happy why would anybody else care in that place? I brought my girlfriends car to this place three months ago. To this point it hasn't been fixed yet. Today I called the shop to complain why my car was taking so long to fix and they told me that it was going to be ready tomorrow, however, they have been telling me the same thing everyday for the past 2 weeks. Today I finally talked to Victor and he was the rudest person ever I asked him what kind of business was he running and he says that's how they do it over at his place and if I didn't like it I could take my car back which I wouldn't mind taking however, he told me that the car is disassembled how am I supposed to take my car like that to another place this is ridiculous what kind of business is this people running. Do not go to this place is a rip off. They're going to take forever to fix your car. Do not go to this place is a rip off. read more