Who else waits 2 hours before a wedding to look for the appropriate under garments? Anyone? Welp ... I spent some hours going store to store looking for a strapless bra. Couldn't find it anywhere. Man! I was stressed! I mean ... I wasn't going to look fierce with straps showing. I mean come on! I think the young lady that assisted me saw my frazzled face and kindly helped me. 50 plus bucks later, I am ready to dance the night away! Now I usually don't spend this much on a bra but hey it's VS . I also waited last minute so I kind learned my lesson. Anyways, great customer service. I was measured and I know know my true bra size. It's a win overall! read more

Victoria's Secret & PINK - Cute bags - Lingerie Near Me - Oxnard, California

I love this little Victoria Secret spot but it's pretty annoying that the staff doesn't let you browse and asks you if you need help every 2 minutes which I understand in a way but a little space so I can shop my underwear would be appreciated. Their selection is okay it's obviously a smaller spot but they do have the cute new styles. read more

Great variety of items, and good sales from time to time. Staff is always so friendly and helpful!

I was here on 06/15/2025 at 645 pm and the girl said she could not let me in a fitting room because they were gonna close in 15 minutes. Also they had zero registers open amd she told me because they were about to close. Not the customer service I expected. read more

The service takes a long time at the cashier. The lines are usually long or even if I'm just waiting for one person then there's only one cashier worker taking a long time to fix their issue or the returns. I never know what is going on but the workers are usually slow and they bother customers. read more

The workers are slow and the managers are rude. They don't seem to like helping customers and they just look nosey when people walk inside to just look around or to shop. Also the line to check out takes very long. The workers are slow during check out because they usually have to talk a lot to that customer and it takes a while. They usually don't have a lot of cashiers to help people. read more

Let me make my review a bit more clear since, the last one was removed... I went specifically to return an item I purchased for Christmas this past weekend. The experience was horrible-not to my surprise. The girls act like they work in a high end store in Rodeo Drive... calm your noodles... this is just Victoria Secret. Whatever happen to the great service? The store follows COVID procedures... that's cool. Right, when I was happily waiting in line thinking okay let's hope this all goes well. I didn't want to drive to another location because, this is my local store.... and I want to keep safe. Welp. I was greeted... this girl seemed like she hated being there. I let her know I just had a return---- she asked if I had the receipt and then explained the entire thing if I didn't have a receipt I couldn't do a return over so many days. Mind you there was a line of people behind me patiently waiting to get in. Like... uh, I'm not making the return out in the line am I? So, I told her thanks for the info I bought it on my card I'll have the lady up front check. Of course, no response-she let me in. I walked up to the register and the chic already had bad vibes. I told her I would like to have my item looked up with my card because, I couldn't find the receipt. I never had a problem in the past. Come on like... who keeps receipts. Especially, after Christmas! The chic was rude and said she couldn't do it because, the item had deodorant... like, uh ohhh... when it was tried on it must've rubbed off. There's plenty of item I've seen in store that have this at times. I didn't say anything----just asked if she was new and that seemed to set her off. Come girls learn to deal with things a bit more pleasant. Work for the people and provide genuine customer service. The corporation is not going to give ya'll stocks and for sure not a raise anytime soon. Wish this place really, really read this and provided better customer service! read more

Victoria's Secret & PINK - Worse Victoria Secret Ever! - Lingerie Near Me - Oxnard, California

I was walking past this location recently when the lime green Power Parachute Trench caught my eye, and I HAD to have it. My husband and I walked in, and I was looking for my size, a sales associate started to approach, which was great as I needed assistance. She welcomed us, but then another couple walked in, and she immediately ran to them and started assisting them. She was extremely rude about it, and not only cost herself and the store the sale, but also a customer. I will not be returning. read more

This is an excellent addition to the VS brand. The store is well laid out and spacious with a VS and Pink store included. The stores sells VS bras and panties and PJs. They offer the same for Pink plus plus apparel such as workout clothing. Also sold is cosmetics, lotions and fragrances. The sales staff are pleasant and willing to assist. Open 7 days a week. There is plenty of parking throughout the collection. read more

Victoria's Secret & PINK - Lingerie Near Me - Oxnard, California

Today I went to vicky secs to get a a new bra and the girl who helped me, Britney, was totally awesome. she made my visit very pleasurable. She was extremely attentive and helped me find exactly what I needed. I'm loving my new bra! Thank you Britney! read more

I had a very negative experience here a couple months ago at VS, but i came back because i had a Pink coupon. This review in particular is specifically for Jasmine on the VS Pink side. She was really kind and genuine, and I thoroughly appreciate all her help. She also rang me up so it was nice to stick with the same associate from start to finish! read more

Greeted at entrance. Then I asked for help and was given options. The check out was fast and easy. I paid with card and cash. Cashier helped me do that. The staff here are always helpful when I shop at Christmas Time. read more

Okaaaay ladies let me just say the customer service at this location is amazing!! I was on the search for a strapless bra and we ladies know the struggle of finding the perfect fit. I truly felt like the ladies were trying to get me what I needed, even if it wasn't from their own store. I didn't give 5 stars due to VS not carrying certain sizes in store. This is frustrating due to the fact that some people do need things last minute and can't afford the overnight delivery prices of VS. Kudos to the ladies who worked on the night of 8/29/18. They are angels. read more

Love their 7/$28 panty deals! The VS girls here are such dolls and don't mind doing fitting cards for you. read more

Victoria's Secret & PINK - I never miss out on a great deal at Victoria's Secret! - Lingerie Near Me - Oxnard, California

When you have a house full of women this is the go to place for Christmas and birthdays! If you don't know or see what you want to get for your ladies, they have gift cards!! Seeing how my grls love to shop, I'll the girls do the shopping. besides, this is one of their favorite stores. The store is laid out very well and the staff is very friendly....not like the ladies in the movie Pretty Woman lol. This is a go to place to make your lady friends happy for sure. read more

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During the holiday season I was shopping for my Granddaughters who had asked for some Pink Hoodies and sweats. Not only was the staff helpful but went the extra mile finding the items that I was looking for and recommended alternatives to the items that were out of stock. They were very informative of items in the store and return policy out of state. Unfortunately the store does not offer a military discount. but they recommended that I call customer service and enquire why not, Instead of just saying No and moving on. The young ladies that helped me were Sarah and Genesis at the Oxnard collection location. Hopefully the store kept you on after the holidays. You are just the type of employees that they should want to retain. Thanks again for your Outstanding customer service. Hope to see you again soon. Sincerely, Robert Navarro Oxnard, CA. read more

Customer service here is not the best. Employees look annoyed/irritated when customers are asking for help or even just asking a question. Most (not all) employees don't even care to check the computer or in the back for stocks... I guess they don't want to be bothered. Sucks because you wait for your turn to get in and can't even get a good customer service in the store. And the register counter is NASTY! You can see all the dust and hand sanitizers that dripped on the counter and the machine card reader. With the virus going on, aren't you supposed to be cleaning MORE?? read more

Returning an bra was a nightmare instead crediting my VS card they gave me a gift card. Now I'm dealing the customer call center.

I'm not sure why there's bad reviews but I visited VS today & was happy with the friendly staff. Customer service was awesome. The line outside was not too bad- moved pretty quickly. Cashiers were super cheerful & overall had a great experience read more

There is a reason why no VS store has 5 stars ! They absolutely do not offer 5 star customer service! I've had bad experiences at almost all VS Stores but the VS in Riverpark was by far the worst ! They are bully's at this location ! I went in to exchange panties that I bought ONLINE ! I asked the "Manager" if I was limited to my options because I'm in a hurry . She said "NO" ... so I'm running around getting 10 At the register the same manager tells me "all 8 of these so not apply" When I told her you didn't limit me to any! She said "yes I did tell you" as we are dialoging another "Associate" says you are being so rude there is not need for that. When no one was yelling. I told her "are you a manager" ?! She said no .. I said "then this conversation does not pertain to you !" The women I was talking to said but I am ! & I was like okay but your lying to me ? I WILL NEVER SHOP AT ANY VS STORE EVER THEY DO NOT DESERVE OUR MONEY ! read more

This is stupid to say but it just rubbed me the wrong way.. No more tissue paper with your purchase.. I ask them I would like my lingerie cover up. They said sorry we do t or want be doing tissue paper anymore. I was personally like really! read more

Ok this entry is for one of the managers at this location. And of course I will not use her real name so I will refer to her as Karen. We have known each other for about 2 years as we would see each other in several VS locations. Anyway......Karen ROCKS! VS made great choice to add her to their management team. So last week she was working and I wanted a free ANGEL t-shirt so I was shopping for two bras to get the free VS shirt. As she has offered to assist me nearly every time we run into each other, she offered then. Again she ROCKS. Her customers service is exceptional. She warm, casual, cute and professional. She worked with my requests as she fielded other questions form her staff quietly and did not comprise the time spent with me. In the end, I only found one bra but she made sure I got the free t-shirt anyway. Looking for a great VS experience, visit this location! I going back soon..../ read more

If I could give this place a zero star I would! Unfortunately the attitude of cashier #3017930 ruins the face of your business. I'm not sure if it's that she's unhappy with her place of employment or her life. After attempting to return a sports bra that I bought 2 weeks ago because it did not fit. She refused to return my item because she said she couldn't sell it. It has the tags attached and the receipt. Obviously the sports bra has to be tried on at home since we can't try close on in the store, and when u do sometimes the material stretches and creates marks as well as it may get very minimal deodorant on it that can easily be cleaned. It's a sports bra what do you expect, I'm sure the store has their process on how to deal with items like this. Or are you notifying your customers that you need to shower before u try on any item? She refused to take it back, the item doesn't fit so now I'm stuck with it, when I'm within the refund policy time. The other girls in the store were friendly, it's just sad that a rude employee can cause your customers to feel uncomfortable and upset. But from the looks of the previous reviews, it looks like I'm not the only one that complains about the customer service here. Maybe it's time corporate receives an email letting them know how their employees are doing. read more

Victoria's Secret & PINK - Lingerie Near Me - Oxnard, California

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Terrible. If I could give this particular store -5 stars I would give it that. Long slow check out line. Understaffed. Then Cost me a gift card and a gift checque and didn't take it after filling out everything and waiting 40 minutes. Then they had the nerve to try and blame it on me. Also....the person in front of me on line walked out because it was so slow. The ladies in front of them left in line to go get additional help at the cash register because the service was so slow. After I left the store I drove to a different Victoria's Secret on Main Street in Ventura. I was in and out of that store in 15 minutes with everything I wanted. They had only three people working in the store at the collection, while the store in Ventura had many people and immediately paid attention to us and took care of our business. It was a different street 45 minutes and 15 minutes and pure customer satisfaction. I will never walk in this Victoria's Secret again. Anytime I need anything I will head straight to the store on Main Street in Ventura. read more

This store carries some things, but the one in thousand oaks, Ventura and Santa Barbara carry more. The customer service is non existent. No greeting when you come in also the security guard in there will be following you uncomfortably close. The employees looks depressed, or unmotivated, as if they rather be somewhere else. Not the best store but if you need to be there just be ready to see employees folding clothes or talking with each other. read more

Had an unprofessional encounter last friday 4 pm with VC store when I went to return a perfume and gift card. They had asked me to come back with physical cars for a refund a day before. Kept me waiting after a customer while my gift card was on their desk, they handed over my card to next customer by mistake even after I let them know they argued with me eventually they stopped the customer on his way out, kept me waiting for a long time to clear up their mess with customer #2, also asked me to wait after customer #3 work is done, when I asked there was no apology just that I have to wait until they figure it out, once line was empty they turned around telling me we cannot refund your card, I asked them why they would tell me this after such a long wait and this is bad customer service, the store representative took this personally even after I let her know I am talking about VC store customer service, she got aggressive on purpose and very unprofessionally called me "rude" because I asked for better customer service with no offensive word or anything, she handed me my merchandise and told me if you do not like my service leave the store I immediately left. I have never experienced this in any other store. This could be handled professionally and politely in a very different way. Will never go back to this store. read more

I was in this store the other day and just having issues trying to find what I wanted, but of course in a sea of bras and underwear, it's hard to find the exact thing. I was on the brink of leaving when one SUPER helpful person (I think her name was Alexis) was amazing! Not only did she help me find what I needed, but her attitude was great and she was very knowledgeable. A bunch of stuff later (a lot that I wasn't planning on buying) I was happy with my experience and purchases! read more

Absolutely disappointed with this location every time I come here it's like their customer service gets worse and they don't have a variety of anything compared to other locations... Don't appreciate having a security follow me around it's ghetto and uncomfortable... Also tried to make a payment and it's like the girl was an idiot or pretending to be like common how hard is it to give me my balance or pmt amt due?? Hello...I'm just gonna payoff my card and close the account don't like spending my money on shitty customer service and sadly this is the closest location other than Thousand Oaks... read more

Cashier crumpled up tissue paper and Stuffed purchases . Bare store Small selection and help not that interested in our questions . read more

I stopped by when the store wasn't busy for a quick bra fitting--I have to say I was shocked by the sales woman's incompetence. She sized me incorrectly and then kept bringing the wrong size bra one at a time. I had to wait 5/10 per change just to receive another bra that was incorrect or the exact same one that didn't fit before. I went to Nordstrom and was fitted properly in less than 5 minutes. read more

Kelly has amazing customer service skills. She helped me surprise my girlfriend with a sweater. I placed the hoodie on the bottom of the bag and I asked her if she could be discreet during the check out. This way my gf, who was next to me the entire time, wouldn't find out. When we were at the check out, she told my girlfriend if she could go and pick a replacement perfume, because the one she got was defective. This is how she distracted her. She then placed the hoodie on the bottom of the bag and used gift paper to hide it. She then placed all the other stuff on top. I am a hiring manager and I'm always looking for people with customer service skills like that. I would totally hire her based on this experience alone. read more

The gal at the front of the store let me know that underwear was 5 for $30. I grab 5 pairs, wait in a long line for checkout, only to be told by a young teenager at the checkout with the worst customer service tone I've heard in quite some time that it's 3 for $36 which isn't marked anywhere in the store. The store is a rip-off. read more

I was walking today down the collection today to shop when I witnessed the worst display of customer service. Clearly it was an associate on duty today as well as the manager but the manager was complicit when the associate was yelling and acting CRAZY yelling and throwing things!!!!!! How you can let two people work for a company and let alone one is a manager?! Disgusting and I won't be going in there if thats how the people that work for you act read more

Bad customer service ! Most of the girls there are rude and seem bothered I'm asking for help. I asked for a different size for a bathin suit while I was in dressing room and she forgot about me 20 min later so I asked her again ! And then she took another 15 min after that I just left and she was talking to her co worker . I felt like I was bothering them . Never ever going back there and I always buy Victoria secret !!! Love the other stores tho! Very disappointed read more

Worst VS I've ever been too and I'm a very loyal customer since high school. I went in and barely got help. Sure I was greeted but that's it. Scarce selection as well plus messy. The girls ringing at the register didn't smile once and we're rude. I put my stuff back and went to pacific view mall. I worked retail management for 12 years and that's not how it works. A new staff would do this store good. I know if I was unfriendly like that my store wouldn't do well which leads to poor sales and the DM being upset read more

Worst shopping experience ever in all the times shooing at Pink/VS. Actually not the shopping the checking out. 47 min to get rang up is more than ridiculous. People running back and forth shopping and to the register holding up the registers. People fucking returning bags full only to purchase or exchange for more stuff. Only three damn registers and only one moving along. read more

Longtime Vic's customer here... have a monthly VS budget and love the products. With that being said I was super excited about the new store opening up! Right? Unfortunately my experiences in 3 attempts to shop here have been unpleasant and I will stick to the great girls over at the Pacific View Mall. 1. Low product stock and selection. 2. Staff is not helpful and friendly i.e. I inquired about a pair of underwear on the mannequin. The sales associate pointed to the area and said "they're over there" no attempt to physically locate the item. I eventually on my own found the appropriate drawer and it had maybe 3 pairs of panties! She was not interested in helping me and it seemed like she was put out to help out. Okay I could go on and on as this was just one visit and part of the story. The bottom line is my experience with this store is staff is not very friendly and helpful, low stock or no product. The store itself is beautiful but the buyer needs to stock appropriately with quantity and variety. Staff needs to work on smiling and being friendly. Confidence is key! As customers we need some assistance navigating all the great products that VS has to offer and having a great sales associate is important :-) read more

Sorry guys. Had give it one star. Bought $3000 worth of gift cards to give to employees for administrative professionals day and handed them out to all the employees. Employees were so excited as they shopped. They got to register, and the gift cards had a zero balance. How embarrassing for the employee and also for me. My credit card company still showed the charges when's through on my card but, Victoria's Secret merchant services said it didn't. I would like to state the manager did her very best, she felt really bad for me. Long story short and after hours of being on the phone with my credit card company and also connecting them with Victoria's Secret, still not resolution. So there it is guys, Careful of gift cards. read more

Worst I Tori's secret store ever! The didn't have anything out and nothing was in the right drawers! The manager needs to fix the stores problems read more

I shop there often and have had nothing but bad experiences there . Last night I went there to purchase a gift card and literally stood in line for over 20 minutes and I was 2nd in line !!! The store manager or assistant manager was there at the register but decided to leave with only one person at the register and about 10 customers behind me . I thought that was ridiculous. Everyone in line was upset and yelling to get someone else at the register , but nothing was done . I will NEVER go back there again . read more