Terrible communication! The patient portal does not work properly. When there is an issue with your…read moreprescription because of unavailability, they require you to make an appointment but show no availability on their portal.

Jeffrey Angell was very attentive to my immediate healthcare needs. He knew exactly how to proceed…read morewith the proper treatment.

NOT open 24 hours! NOT open 7 days a week! See photos or…read morecall them FIRST if you don't believe me. When their information is updated correctly then I'll change the 1 star and this review.

I went to this as I was new to town and hadn't had time to set up a primary doctor or learn where…read morethe quality urgent cares are at. *WARNING* this isn't one of them. First, the "doctor" I'll use that term loosely in this review, when I first complained of abdominal pain she rushed me out to take a pregnancy test while asking me for $20 immediately to cover the cost. I had to take the test before she would move on just Incase because "if she prescribed me anything that could harm me I could take her license away" real professional here. Then a basic consult was done and I was sent on my way with some basic stomach meds that didn't help at all. I paid cash for this visit and now, 6 months later I'm getting a bill for the whole visit!! I called to get this fixed and no one answers the phone or returns your calls. Horrible service, no one is professional and I guess the front desk attendants made an extra $200 take home cash from my pain.

I have been a patient of dr Powellson for several years now... he is very knowledgeable! His staff…read moreis kind and professional . I highly recommend if you are looking for a dr that truly listens and takes his time with his patients.

DO NOT BECOME A NEW PATIENT HERE. Dr. Powellson is the WORST experience I have ever had with a…read morephysician, in any capacity or context-including prison, in all of my life. I'm 52. Dr. Powellson was in NO way friendly, welcoming, comforting, or helpful. He was, instead;rude, argumentative, interrupting, judgemental, cold, and dismissive. He was entirely focused on my mental health diagnosis-which was NOT why I was there-and treated my physical health, as well as some important concerns I tried to communicate, as an afterthought. The room was cold, sterile, uncomfortable, and so is Dr. Powellson. I was immediately put off and defensive with his demeanor, and his lack of focus on my physical health rather than my mental- he seemed to form an opinion when I told him my diagnosis- was confusing and frustrating. I jave a lump in my abdomen and another in my pelvis that he NEVER EXAMINED, or asked about them after I mentioned it. I felt judged, as though Dr Powellson has a bias about people with BPD. The building and the lobby made me want to turn around as soon as I got there, and Dr. Powellson made me so uncomfortable; feeling judged and argued with, and frustrated, that I walked out of the appointment within 5 minutes of meeting and talking to him. At NO time did I feel like Dr Powellson cared about my physical concerns, or even HEARD them.This was just supposed to be a general physical and check-up, and Dr. Powellson made it the most uncomfortable, unpleasant, and awful appointments I have ever had.

This has been our family practitioner for about 15 years and we only go here for a certain doctor…read morewhich would be Mrs. Thus Nguyen. Her manners and the way she treats and talks to you and make sure that you understand everything she's trying to convey about your health or situation is thorough. Sometimes she will even call from her personal number to give an update on what is going on or if everything is okay. When you check in there is of course a waiting room for probably about 50 people I would say and on certain days it can be packed but most of the times I've been able to get in with them 15 or 30 minutes. I would say 95% of the associates here are friendly and most what knowledgeable on their roles here. If I were to be picky I would say a lot of the times the calls from the receptionist or whoever is supposed to tell you about your blood work and such might not make it unless you make the call first or sometimes they won't forget to give you a courtesy call to remind you about your appointment which I understand as an adult you're supposed to keep up with your own itinerary but it's just a nice gesture knowing that they do care see if you're still coming in or not. Parking is very limited but about a 30 second walk outside of the door is a vast parking lot which should be no problem. They take your blood work here as well so make sure you fast at least 8 hours before coming in.

The doctors are excellent and very thorough, and I truly appreciate the quality of care. However,…read morethe wait time was extremely disappointing. I had a 10am appointment and was not seen until 1pm. It was also frustrating to see walk-ins being seen before scheduled patients. Improving scheduling and communication would make a big difference.

Be aware of this family doctor. I would give it 0 star if the system allows. She will charge you…read moreannual prevention check as sick visit. My annual physical is only 15 min including waiting time, her assistant taking measurements of blood pressure, weight, height and answering questionnaire. She just reviewed the questionnaire and asked some follow-up questions. She charged it as sick visit and annual prevention exam. She refused to change it after I contacted her. I called billing department, told them it is medical billing frauds and I will report it to the board. Then the charge was dropped immediately.

great GP- best in town. great demeanor, very patient focused and gives you what ever time you needread more

Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

Love the doctors. Hate the office staff. I've been going…read morehere for at least 6 years. There's been a chronic issue where some meds are called in for refills some are not due to error. I've been told more than once that i need to see the doctor for a refill, despite having literally just been in his office 30 days ago. We're talking about meds i've been on for 4 years. Birth Control. Blood Pressure. Cholesterol meds. And I very regularly have to fight the incompetent office staff about the fact it's NOT time for another visit yet. They're constantly trying to milk me like a cash cow. Right now i've been off my meds for 2 weeks, diligently trying to reach the Doctor. But no messages ever get to him. I'm told i need to be in office to get a refill on my birth control, i saw him 7 months ago. It's not a controlled substance. I should not need to be seen more than once a year for this. I also had problems with the Nurse practitioner forcibly pulling me OFF my medication without my consent, despite being IN AN ACTUAL APPOINTMENT WITH THE DOCTOR AT THE TIME SHE TRIED TO MAKE THIS CHANGE WITHOUT EITHER OF OUR CONSENT. i feel like my health is being held hostage by someone with a ledger and a red pen in the back office.

Everyone was nice- but very unconcerned with symptoms I presented them with. Very rushed and the…read moreNP didn't even address my vitamin D deficiency. Now I'm back at my old PCP far from home to get real care. I was hoping to have a PCP close by but I'll stick with what's good. Even with insurance -my initial appointment (annual check up and follow up + labs is for me owing around $300 and I never even got a thorough follow up. Money grabbers!

Lobby closes for lunch. Appointment reminder tells me to arrive early. This is not a small low…read morevolume doctors office. Full every time I'm here. How much can they possibly be saving to avoid having someone behind the counter when patients arrive. Old people in walkers standing in a hallway outside locked doors so this doctor can save 25.00? Penny smart and dollar stupid. I updated this to 4 stars because the staff and Dr Allamon were all super helpful. Got me in fast and took care of my needs. Still don't like a closed lobby, but I'll work with it if I have to

Dr. Michalak and his staff are very friendly and professional. Here's why I gave them 5 stars:…read more1. It's easy to schedule an appointment within a week. 2. They always answer the phone within business hours and make sure that you concern is addressed (I know seems like the bare minimum but a lot of offices miss them mark). 3. Short wait times in the office and no time wasted checking out. 4. Dr. Michalak is always willing to answer my questions with a clear and thorough explanation, yet isn't afraid to tell me if he doesn't know. 5. The nurse that has been there for the past year or so is good at taking blood (you won't get stabbed 4 times as they try to find a vein) 6. Prices are reasonable and they will call your insurance so you don't have to deal with it separately. L

No need to look any further than Dr. MICHALAK. The office…read morestaff handles insurance and appointments very well. He has a great practice and good location. My wife and I are very happy with him.