Last time I went to this place, I left with my toe bleeding bc of a cuticle "trimming" oops job…read more However, the tech was nice enough to apologize and comp my pedicure. However, I chose to go a different salon, as getting cut while getting my nails professional done is a huge deal-breaker for me.. Cut to years later, a couple of my friends were raving to me about their nail lady Theresa who happened to run this salon.. Yesterday, I could not drive all the way to Buckhead to get my nails done, I decided to give TNails another chance.. The older tech who did my pedi was sweet and courteous. The mani one; a young girl.. I noticed she was applying way too much nail polish on the nails that she cut way short.. globs of polish.. as I moved my hand, one nail touched my other hand while switching hands for her. She gave me this look fit for a 5-year-old who was seriously misbehaving. I said, "sorry".. again, she glares at me, and proceeds to try to fix it without just redoing it.. I asked to redo it. She kept telling me,"you needed it up".. In the midst of this, I notice my pinky had a little nick, which I pointed out. She FLIPPED! I asked her not to do my nails and to just stop. She kept mouthing off, walked off, got herself a tangerine and proceeded to peel it and eat it at the work station right across from me. The older lady that did my pedi, came over and kept apologizing for her and insisted on doing my nails. There were two other patrons at salon, they were both horrified at what just went down. Too much for some pampering and "me-timing".. I did not get the advertised 10% discount on all services.. I did not get to unwind. Paid in full and I did tip 20% and left aggravated!!! NEVER AGAIN!!!

i have been going here for almost 20 years! Always happy with services provided. Friendly staff…read moreand clean.

This was honestly some of the best service I've ever received. The staff were very attentive, and…read morethe overall customer service was excellent. The massage and pedicure were amazing, and I was very happy with the quality of the work. I chose short, coffin-shaped French tip nails, and I loved how they turned out. Before starting, I was informed that the extra nail on my big toe would be an additional $10, which I understood and agreed to. However, when it came time to pay, my bill was about $50 higher than expected. I was then told there was an extra $10 charge for the coffin shape, even though I had been told beforehand there was no additional charge for that. I was also charged $10 for length, despite my nails being short, and another $10 for the French tip, even though the package I selected already included French tips. When I questioned the charges, it seemed there was some confusion among the staff. Instead of correcting what appeared to be an error, the charges were explained in a way that still didn't fully account for the total. I left feeling unclear about where the additional costs came from. Unfortunately, that experience lost me as a customer. It was disappointing because I had just moved to the area and was hoping this would become my regular nail salon. Paying $120 for basic short French tip nails, with so many unexpected extra charges, did not feel transparent or professional. Out of respect for their business, I didn't make a scene in the store and still left a tip. However, I do hope they improve their pricing transparency so future customers know exactly what to expect.

i always come to this salon with flawless results... but... this time they gave me some shat. i…read moreasked for long nails and showed them A CLEARRR PHOTO OF STRIPPED FRENCH TIPS and they gave me POLKA DOTS!! highly do NOT recommend if youre looking for specific design. this is NOT tung tung tung sacool. get brr brr pataBETTER

I just had the BEST Facial of my life! Amazing process, my skins feels 20 years younger. Ask for…read moreJulie, she is the complete package, knowledgeable, kind and extremely thorough. I will return each visit in Atalanta. The staff is very welcoming & full of laughter, nice to see everyone enjoying themselves!

Be very careful purchasing a gift certificate from them. It can only be used at the location it…read morewas purchased at. It does not say anywhere on it that it can only be used at that one location. They did not tell me that after I received a service and then had to pay instead of being able to use the gift card.

A 3-star review is generous for this salon. My mom shared their TikTok advertisement with me and I…read morewas beyond excited to try a new upscale nail bar. However, I was very disappointed. The salon was large and beautifully decorated. About half the stations were staffed on a Friday night and there was a minimum 20 minute wait (staff did not inform any waiting clients of this). This is not an exaggeration. I watched a client wait 25 minutes for a manicure while her friend was receiving a pedicure. Additionally, there was not music or TV shows playing (aside from the same boring elevator-type music on repeat). I'm sure some people like this for relaxation, but I found it unenjoyable. I stared at the same photo of a barn was the majority of the appointment. A very unhappy woman brought me back - acting very annoyed. She filled the foot spa with COLD water and left. She didn't turn on the spa bubbles and no one acknowledged me for another 10+ minutes. I didn't get any service until the manager heard me unhappily sighing on a phone call. She then told at some employees to service me and offered me a beverage. She was surprised when I asked for wine - even though their bar was heavily advertised. Said bar was covered in boxes and unmanned. The wine was purely nasty. Once the services started, it was pretty standard, aside from the lukewarm water (after I complained and had hot water added). The pedicurist did apologize several times and stated that the water is hotter in the morning. This definitely needs to be addressed. The manicure was solid. The products used were high quality (Volcano, OPI, etc.). I really enjoyed the massages and hot towels. The pedicurist did ask me multiple times if I was okay, in pain, etc. but my experience was just tainted at that point. Once I checked out, the manager (who was on the phone and conversing with other employees) asked me how everything was only after eyeing my tip amount. This didn't seem genuine. Also, despite heavy advertisement of the 10% off first-time special, this won't be mentioned at your appointment. You have to sign up online beforehand and show a text message to receive the discount. I forgot to show mine but I believe they would honor it. As you can see, my toe polish smudged less than 3 hours after my appointment - despite being very careful. My toenails look great for at least 2-3 weeks when I visit other nail bars. Overall, if you would like a nice massage and a basic manicure, go for it. The CBD, collagen, and hot stone options are great. I haven't seen such a wide array of options in other nail salons in the immediate vicinity. I hope this business continues to grow and improve. However, I personally have no intentions of returning to or recommending this nail bar.

Great salon, I usually go after work as a walk in. Everyone I've gotten has done an excellent job,…read moreall incredibly nice, and it's a peaceful place. No music or TVs, it's nice to just relax. Highly recommend!

They always do a great job.... Have had many mani/pedis done…read morethere over many years. Both my daughter and I have had our nails done there - find them to be friendly, professional and they do a thorough and great job.

I've been a loyal customer for five years now so it's finally time to write a review. They are…read morefriendly the minute you walk in the door and ask what service you are seeking. They do their best to accept walk-ins but always put the current customers first. This is huge! The facilities are always clean and it's evident that sanitizing the tools and pedicure chairs are always a priority. All in all, I highly recommend this nail salon!

I have been using for over 2 years. Wonderful nail techs and very relaxing atmosphere…read more Charlotte

Clean and accommodating. Easy to make an appointment and pleased with results. Am a repeat customer.read more

I've been to the other sugar polish in Roswell, mostly happy with pedicures. I will never return to…read morethis location. My pedicure was awful. When did a deluxe pedicure start being a less than 30 minute service? The mask and hot towels were on for maybe 1 full minute. My polish job is sloppy. Callus remover was swipe swipe done. I'll never be back. I tip well because I know others don't but this pedi was really bad.

I went there three times. On the third visit, I walked out. On the first visit, I did not get the…read morepromised discount. They have a discount on their website, and I followed the instructions. When I was there, I asked the tech about the announcement on the website. The manager walked over and snatched up my phone to verify that I had followed the instructions on the website. I had, but he did not give me the discount when he checked me out. On T he second (and first) I told them not to use gel polish on my nails. On the 3rd visit, when they took the polish off, my nails were extremely damaged. I asked about all the white markings on my nails, and I left. I'm not sure what they put on my nails, but they damaged them. They break constantly, and they look horrible!

Always excellent. Always makes me feel wonderful..recommend waxing, hot stone massage,…read moreneuromuscular massage.

First time customer and will come back! Excellent massage by Genny…read more Relaxing atmosphere and enjoyed my time there.