Do not book Master Movers for ANY services. I have moved 4 times in 5 years, always used movers for packing, loading and unloading and have never had such an infuriating experience.
First, they will under quote you online only to show up and then demand cash after more than doubling the original quote. They know that at that point, they are your only option and essentially hold you hostage. Literally, the cash demand was over double the original quote once everything was loaded into the truck. They say it is based on cubic feet but provide illegible or no documentation to show that to be the case.
The unwillingness to take a credit card should be a major red flag. I wish it had been as vivid for me as it should have.
I gave specific directions to the packing team as to the challenges I have had with other moves to make all of our lives easier. They agreed, but in reality followed none.
I called the office inquiring about anticipated delivery dates so I can arrange my Airbnb and work life but got no timeframe on the first call and then never received a return call on the second inquiry.
To their credit, they did arrive with my items only 6 days after pickup in California. However, I was called in the morning of the delivery and asked if I was available. I stated I could be there at 3pm (after leaving first day of work early) and would call him when I was one hour out. The "Supervisor" Travis on the phone ended the call with they will be there between 1p and 3p. I them received a text from the driver saying they would be there at 12pm to which I responded I would not be available until after 2pm.
I show up between 2pm and 3pm and was aggressively confronted with them needing payment by cash or check before they unload anything. They already had $12,000 from me for a move quoted at $6,500. I explain again that I did not have time to grab the cash ($5,000) and was told we could Venmo/Zelle (again, another red flag). I even spoke to Travis again and he was less than professional and threatened to return my goods to storage and charge me a fee. Of course, neither payment service would work for whatever reason. I go to the bank, transfer money from my online bank to local bank to give them cash. During this, I get a call from the driver saying I was going to be charged a $150 waiting fee. The company owner even called me and yelled at me for making his team wait for "hours" for me to arrive. I corrected him on the timeline at which point he conferenced in Travis who had clearly not been honest in his depiction of the situation to the Owner.
Once the team started off loading, I became more concerned. Most of the boxes looked like they had been poorly packed, stored and damaged. Every box contained at least one broken item. Most of the furniture was damaged in some form. Parts were missing from some items.
It was at this time it was clear why they did not accept credit cards. They know they are running a scam on all fronts. While they did pickup and deliver the items, they caused thousands of dollars of damage to my goods with careless packing, storage and transport. The have no care for a persons items and their business practices are very shady and cause for concern.
In summary - They underquote to get you scheduled, load your life onto a truck, double the price while holding your items hostage, refuse to accept credit cards, then after all this, you get most of your stuff back damaged.
I can't imagine how the management of this company is able to stay in business knowing how they ruin peoples lives at vulnerable times.
Please see pictures attached and as stated, under no circumstance should you use Master Movers for any moving services. You will regret it. I certainly do. read more
