DO NOT BUY VIBE KAYAKS
I contacted Vibe Kayaks on 5/16/2022 to determine when the shearwater 125 model would be back back in stock and I received a response the same day stating that they did not know when they would have the model back in stock so I ordered my Vibe yellowfin 120 kayak which is the next step down from the shearwater 125 as I expected Vibe to be at least a month out from being restocked as they did not even have the slightest idea as to when their shearwater 125 would be back in stock in the United States. Then on June 6th 2022 I emailed them to request that they cancel my order of the yellowfin and replace it with the shearwater 125 after discovering that the shearwater 125 was back in stock and my yellowfin kayak had not shipped out yet. On June 8th I had still not received a response so I sent out a subsequent email stating explicitly that I did not want them to ship out the yellowfin 120 and that I instead wanted the shearwater 125. Also I stated that I did not want to have the order ship out and then have to pay to both return the yellowfin and order the shearwater 125. That email was also ignored. Then on June 9th I received an automated email from Vibe Kayaks stating that my order had shipped, so I sent a detailed follow up email expressing my disappointment that so far three emails had been absolutely ignored and they shipped out the kayak when they had two full business days to pull the order and prevent it from shipping. It was only after I sent a subsequent email through their website after adding items that were not yet purchased to my cart and selecting "chat with us" about questions for your order was I able to get a response. Finally four days from my first email and five emails later, I received my first and short response from the Company that did not include any sort of resolution on how to address the issue of swapping out the product or does it list an alternate way to contact the company. I sent a follow up email in response inquiring what Vibe was willing to do to correct this issue and i have not recieved a response to that email in ten days so far as of this posting.
This is an absolute failure when it comes to customer service.
Then today on June 20th, I finally received my kayak and opened up the accessories that I ordered and two out of three accessories were missing critical parts that prevented the accessories from functioning.
The rudder kit is missing both steering cables and the perch stand for the back of the seat was sent with two male parts to mount it to the back of the seat instead of both a male and a female part that prevented the seat from being mounted.
I called Vibe Kayak's store and their voicemail for online orders was so overflowing that there wasn't even enough room to leave a voicemail and when I made a subsequent call to the shop's physical store phone line no one picked up and I left a message that has also been completely ignored at the point.
This company will take your money and RUN!
Under no circumstances do I recommend anyone purchase a Vibe Kayak - you will get a unlabeled mixed bag of shit components manufactured in China with NO PACKING SLIP, and NO DIRECTIONS.
DO NOT BUY VIBE KAYAKS - I am being forced to process a charge back on my credit card in order to fix this and it's been almost 6 full weeks since I made my order.
I wish someone else had made a youtube video like I just did before I made my purchase so I wouldn't be screwed out of almost $1800 and have to deal with all this crap.
If you want more information about my specific experience witt this company go on youtube and search for "Important Vibe Kayak Review! Company does not send out functional equipment nor respond to emails!" - that was uploaded by Kyle Powers if you want any video evidence as Yelp wont let me post a link.
DO NOT BUY VIBE KAYAKS - this company is not accredited with the better business bureau, just take a look at the posts on the Better business Bureau if you need more evidence of other people with similar experiences.
I would give negative starts if possible.
I will be texting, tweeting, posting and reposing, sharing, and uploading more videos of this experience with this company on every single piece of social media available in order to educate people about this terrible company.
DO NOT BUY VIBE KAYAKS. read more