Remarkably responsive staff and veterinary professionals. Very grateful for the quick scheduling…read morewhen my cat was clearly unwell and in need of attention. As I had feared, loving and caring for our creature relatives is pricey. But the professionalism was notable. Impressed by their immediate care and clarity about processes.

I never have to wait longer than 5 waiting room and the Veterinarian and techs get along with my…read moredogs very well. My dogs are always excited to see them. The Doctors are genuine animal lovers.

Since the practice was taken over by new veterinarians it has gone completely downhill. My dog has…read morebeen having issues with eating and has lost significant weight. I have been attempting to contact them for days leaving voicemails and texting them without a response. I am going to have to take my dog to another vet for an emergency visit due to the lack of response. The unprofessionalism is outrageous. I also had my other dog's tumors removed and during a follow up appointment they one of the stitches and accidentally left them on.

This vet is an absolute SCAM. Do NOT bring your pet to this so called "vet" if you're looking for…read moreone! First of all, they will scam you into services your pet does not need. Following the doctors initial exam, he will leave the room, send in a vet assistant a half hour later with an itemized bill for a host of services and labs you do not need and did not come for. THEN they will negotiate the price for you as the vet assistant leaves and comes back to the room several times to negotiate down with the doctor. The process is hours long and painful. As if that's not bad enough, I was denied a copy of my pets prescription for food that he was prescribed BY THEM and was all out of - because they wanted him back in for another visit before they would give me a copy of the prescription!! And I told them he was out of food and needed it! Unreal. What if he gets sick? They do NOT care about your pets and exist solely to make money off of you! Be warned. I have reported this vet and will be following up.

My husband and I brought our dog for an emergency, and was told by a receptionist that someone will…read morebe right with us..... Waited for 30min, and no one even checked on our dog. Meanwhile, my dog was doing better after the wait, so we decided to leave. We told the same receptionist that we were leaving and she was like "Are you sure it is okay to leave?" Like they even cared a bit.

Petty and dishonest. Kind of shocking that they do business the way they do…read more Attached a screenshot from a note they added to my medical record that is their petty fabrication of what happened. I attempted to order through them, and was told they didn't have it in house. Judging by the tone you can see in the screenshot is sure feels like punitive because I chose to order through a service I've used for years instead of their vet. Price of meds were never discussed. And I never even booked a surgery to even cancel. The personal kicker is that Chewy informed that this vet chooses to operate this way with them.

They don't even deserve on star but the system needed me to put something in. I contacted them in…read morethe morning at 8:35am on Saturday, May 2nd, that my dog was having trouble breathing. I was told to take him to an emergency vet service even though they were open and my dogs difficulty breathing came from medicine they had prescribed. I was told they didnt have an open appointment and only one vet on. I told them I wanted to speak to the doctor. They said they were with a patient and would have to get back to me. This was around 8:55am. I live less than 10 minutes away. My dog died in my arms less than 1 hour later. I was stunned that they showed no compassion to myself or my pet who they had cared for since 2010. The doctor called me at 1:15pm and stated, "I'm calling to see how Cooper is doing". I informed her that he passed away in the morning. She never apologized or addressed the fact that they wouldnt let me bring him in. Maybe there is nothing they could have done but I guess we will never know because they didnt care enough to see him. They definitely are not the same place they were years ago. The only thing that is important to them now is money, not the pets that we love. My family is brokenhearted over the loss of our Cooper.

I love the Staff from the receptionists to the technicians ( today was Angie) to the Assistants (…read moretoday Jess) to the most caring , sympathetic, warm, knowledgeable Veterinarian Dr. Michele BestHall. They all welcome you with a smile, my Shitzuh loves them, they spoil her with treats. Dr Best Hall is very thorough and very gentle with the animals. The office as well as the rooms are extremely clean. I would highly recommend them.

It's never going to be fun to take a beloved pet to an emergency animal hospital, but Dr Kosoksky…read moreand the team at AECHV made a terrible situation as good as it can be. Our 24-lb dog Bowie was attacked by an 80lb dog that was off-leash, so we rushed him to AECHV at 10pm on a Friday night. They took Bowie from us immediately (we couldn't go inside due to pandemic protocol) and called us in our car. Ends up Bowie was even more injured than what we could see, with 4 deep puncture wounds that almost penetrated his body cavity. They got to work and saved his life, and took great care of him until he was ready to go home the next afternoon. Dr Kosofsky was compassionate while professional, as was everyone else we dealt with. I hope I never need their services again, but I feel good knowing the team at AECHV is there.

I'd give a zero if possible. Had us sit in car fir 2 hours with my dog vomiting blood while they…read moretook in other digs with wagging tails. Never even came out to check on my baby. How about triage people? They couldnt care less. DO NOT go here!

If I could give 0 stars I would. We've been coming to this practice since 2022 w/ our 4 cats. We…read morehave been fostering & adopting cats for 25+ yrs, along w/ 20+ yrs of TNR. We've always recommended this place to all our friends with pets & new cat parents that adopted from our cat/kitten foster group. We've also invested a great deal of time, energy, trust, and money in this practice. But last week that all changed with a very traumatic experience when we lost our beloved cat Ziggy. It will haunt us for the rest of our lives what we saw, & went through. We were treated very poorly with our eldest cat Ziggy who was the sweetest most gentle little soul. This place is not what it once was after shifting owners. Unfortunately this place is riding on the coattails of its previous good reputation. Ziggy was the cat that changed the minds of people who were afraid or misunderstood them. He greeted anyone who came to our home & would sit on their lap instantly. He also had a keen sense for bad characters, for example we had a repair man & I almost caught him stealing. I knew something was off when Ziggy didn't greet him. Cats have super powers like that, they know when someone isn't kind hearted & is hiding behind a fake mask of smiles. Our little protector is gone & his untimely death could have been prevented. We have yet not received the detailed medical records/receipts of the day he died despite asking multiple requests. We were never made aware of what he was going through despite being told we would be called back in a few minutes & nothing would be done without our approval first. Instead 20 minutes passed. Our bill is astronomical & we feel so trapped by this experience. He started having seizures Dec. '25. We scheduled the 1st visit & they assigned us a new vet that he's never seen & made us feel even more confused because they suggested he might have cancer. We sought a second vet's opinion at another place & they said he still had several years of life, & to continue his special diet & hydration methods. They saw his blood work & did not determine cancer. Then they suggested we go back to our primary vet (this place) & ask to consider kidney disease as the cause of the seizures to receive medicine to stop the seizures. So in March I scheduled another visit with the same concern only to be dismissed again because I didn't agree to x-rays & MRI. She suggested I should think about euthanizing him. She didn't validate the detailed description I provided in order for her to determine what he needed & wasted my time. Ziggy ran out of time thanks to this. They seem to think that a pet parent's descriptions are useless & that a machine can determine it better. At some point she suggested he was "just tired" -- I know the difference between tired & looking off, you know it in your gut! I have spent over $5,000 dollars here & in such a short amount of time to try & get my cat the help he needed. I feel like they just saw dollar signs, not a little soul who needed serious help without exploiting the vulnerability of his situation. Instead I felt like I was going in circles at this place, every time I booked an appointment they ran the same expensive blood test & offered only premium expensive options. If I start asking for more options they'll bring up euthanasia, which was brought up multiple times causing me distress. He was still very much a lively 12 y/o cat, eating well, drinking water, active, performing his tricks, playing with toys & with his step sisters, & improving in his daily activity thanks to the supplement taurine which we started on all our cats last year. When I told her that this supplement was working she doubted & seemed annoyed. Her tone discouraged me from thinking it made any difference at all. The oddest part is how she expressed denial when I told her he was more active but still having motionless episodes aka seizures. He needed medicine. Never again will I set foot here. We feel betrayed after years of being loyal patients. Our trust has been broken with irreversible damage. Ziggy is gone forever & his case was in our opinion mishandled. There was no compassion. They overstepped boundaries that made us very uncomfortable & caused us to question how things transpired. The way they handled Ziggy's case & the poor customer service we received after his death is so painful. They even threatened legal action when we protested our dissatisfaction with their services & lack of billing transparency. Our 1st Amendment rights aren't being considered here. This is a painful nightmare we never thought Ziggy nor us would have to ever endure. It will take us a lot of time to heal due to all the added aggression we received. RIP our sweet baby boy you deserved so much more.

A bad couple of days, so off to the vet we went. From the reception/scheduler to Dr. Moore, Vet,…read moreTax and everyone in between a really kind here. They seem to really love dogs I appreciate the consultation, which did not feel rushed so I could decide if I was going to be spending $700 for tests before the decisions were made for me. Being a pet parent is very pricey indeed so definitely consider getting insurance to ease a bit of the financial burden so you can love your four legged furry family member with no resentment lol just kidding

The staff was excellent! Extremely patient, kind and caring. We brought our cat there for shots,…read moretesting and to be neutered. Everything that we had requested for the vet to do if they had time, was taken care of. Everyone went above and beyond to make sure that we had a positive experience.

I take my 15 1/2 years old cat here and I feel they do a great job helping her…read more I have to take her back

The vets are all caring & very good at their jobs. However, their administrative decisions are…read moreunethical & delayed our pet from receiving meds that they needed on several occassions. Our elderly dog was on two expensive medications that needed renewal on a monthly basis. We used online pharmacies to make it more affordable for our family through coupons - but this vet office made it EXTREMELY difficult to get these prescriptions approved because they wanted us to use their (much more expensive) in-house pharmacy. No matter how many times I wrote emails and complained about this practice, every time I needed a prescription refill approved, their in-house pharmacy would deny it initially and then tell me to order through their in-house pharmacy. Then I would have to call the office and write emails asking them to approve the prescription through the online pharmacy. It was time-consuming and exhausting because it was over and over again. It also meant that there were week-long delays in getting our dog the medication she needed. I hope the office re-thinks this way of working. I know they are trying to make more money by keeping meds in house - but it just makes folks frustrated that they can't get their pets medication at an affordable rate - without a huge hassle.

lack of bedside manner. Quite frustrating to deal with in the fact that they cause problems then…read moreact like it's the animals issue.

The staff is friendly and knowledgeable and helped us make an appointment for the day after we…read moreadopted our two 8-week old rescue puppies. The vet gave our puppies a thorough exam during their first visit and found that one had tapeworms. He gave us a pill for both puppies and there was no sign of tapeworms several days after their pill. The vet also noticed that one of the puppies had a small hernia. When we brought the puppies in for their first distemper shot at 9 weeks old, the vet was so adept at handling the puppies and giving them an injection, that neither puppy flinched. I should note that the puppies are a little under 2.5 pounds.

Dr. Breite is amazing vet with a great care for my pets. They staff is just as professional and…read morefriendly as he is. I could not be any happier knowing my cats are in his best interest under his care.