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    9 months ago

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    3 years ago

    Slow and can't stay on time. Such an inefficient option. Need new management. It is a waste of money and time.

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    Review Highlights - Via Rail Canada

    We took the 723am train from Oshawa to Montreal and spent the few extra bucks online for business class.

    Mentioned in 5 reviews

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    St. Catharines Transit Commission & Transit Terminal - St. Catharines Transit Commission & Transit Terminal

    St. Catharines Transit Commission & Transit Terminal

    1.3(7 reviews)
    1.6 km

    Having had experience with transit systems in other cities, I am rather disappointed in the…read moreinadequate and inconsistent service provided by St. Catherine's Transit Commission. While some bus drivers and call center agents are very helpful and personable, others are apathetic or rude. They balk at going beyond the bare minimum of service to assist you. For example, asking them to let you know when you have reached a stop/address you are not familiar with. I've been told on more than one occasion that the automated system calls it out/displays it on the screen. I am hard of hearing and often have trouble understanding the announcements, which are delayed if a stop is requested (it just says stop requested then just before the bus stops, it finally tells you the street). The display monitor is often not in use, so I can't read the approaching stops. On a recent occasion, I was looking for a particular business and couldn't find it. I boarded the bus at the Pen Center to return home, then saw the place as the driver approached the main road. I rang the bell, and he got very irritated, complained that I just got on, did I want to get off again, and shook his head and rolled his eyes. I had no issue proceeding to the next official stop, but he was all bent out of shape. I told him I just found the business in I was looking for, so he said he'd let me off just up the street from it. Meanwhile, when I boarded the bus, he was standing right in front of the vehicle smoking away, and it was going down my throat. I had to wait until he got on before I could get a transfer, and he was irritated with that request. Despite nonsmoking policies, the prevalence of passengers and personnel violating this bylaw at the downtown terminal despite the presence of a security guard, as well as at other transfer points/staff breaks, is problematic. Being new to the city and having visual perceptual/spatial challenges, the layout of the city and bus routes can be confusing for me. Many bus stops are attached to a pole or stop sign, and very hard to spot. The advice that buses are every half hour so be at the stop 5 minutes before hand is not helpful at all, because they arrive at different times even though they are a half hour apart depending on which direction you are going. There is no online "real time" system depicting when a bus will arrive at a certain stop - you need a cell phone to key in the stop number at the location, which is no good to me because I don't have a cell phone. No doubt, dealing with patrons in a service oriented environment such as public transit can be stressful and frustrating at times; however, professionalism needs to be maintained.

    Hello, I spoke with Victor at City Hall and he e mailed City Transit about a concern I had and…read morevictor said he got same e mail as me saying a bus stop won t be put in. Cumming St in St Cath will be getting rd work done soon so the bus stop at cumming and Rykert st. has been removed for the inbound West St cath bus. They put a temp stop up at Leeper St on Rykert St.. Now the inbound West bus from Pen Centre turns onto Rykert St from Pelham Rd. The new stop at leeper and Rykert St to the next stop at Rykert St is about 450 meters. They used to have a stop at lloyd st and rykert st about 5 yrs ago and they moved to cumming st. now cumming st stop gone and the put a stop up further down the road. Basically the distance form Leeper St to Edith St where the stops are now is too far apart. I live in a condo and disables and there are apartments next to me at 37 rykert st with many disabled there. Can you please talk to the St Cath Transit and ask them to put a stop up around rykert and lloyd st which is almost across from the stop they removed, close to condos and apts. If anyone drive please check out the distance from Rykert and leeper to rykert and Edith St. Please e mail me back and let me know. PS they took the stop from Cumming st down 10 days ago and no road work has commenced yet. Ty PLease think of the handi cap and elderly, one day you will be old and maybe even handi capped. I have also now written the Ont Gov that funds the St Cath Tansit and waiting for their return e mail. They have read my e mail and looking into this.

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    St. Catharines Transit Commission & Transit Terminal - St. Catharines Transit Commission & Transit Terminal

    St. Catharines Transit Commission & Transit Terminal

    St. Catharines Transit Commission & Transit Terminal - St. Catharines Transit Commission & Transit Terminal

    St. Catharines Transit Commission & Transit Terminal

    St. Catharines Transit Commission & Transit Terminal - St. Catharines Transit Commission & Transit Terminal

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    St. Catharines Transit Commission & Transit Terminal

    Via Rail Canada - publictransport - Updated May 2026

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