Having had experience with transit systems in other cities, I am rather disappointed in the…read moreinadequate and inconsistent service provided by St. Catherine's Transit Commission. While some bus drivers and call center agents are very helpful and personable, others are apathetic or rude. They balk at going beyond the bare minimum of service to assist you. For example, asking them to let you know when you have reached a stop/address you are not familiar with. I've been told on more than one occasion that the automated system calls it out/displays it on the screen. I am hard of hearing and often have trouble understanding the announcements, which are delayed if a stop is requested (it just says stop requested then just before the bus stops, it finally tells you the street). The display monitor is often not in use, so I can't read the approaching stops. On a recent occasion, I was looking for a particular business and couldn't find it. I boarded the bus at the Pen Center to return home, then saw the place as the driver approached the main road. I rang the bell, and he got very irritated, complained that I just got on, did I want to get off again, and shook his head and rolled his eyes. I had no issue proceeding to the next official stop, but he was all bent out of shape. I told him I just found the business in I was looking for, so he said he'd let me off just up the street from it. Meanwhile, when I boarded the bus, he was standing right in front of the vehicle smoking away, and it was going down my throat. I had to wait until he got on before I could get a transfer, and he was irritated with that request. Despite nonsmoking policies, the prevalence of passengers and personnel violating this bylaw at the downtown terminal despite the presence of a security guard, as well as at other transfer points/staff breaks, is problematic. Being new to the city and having visual perceptual/spatial challenges, the layout of the city and bus routes can be confusing for me. Many bus stops are attached to a pole or stop sign, and very hard to spot. The advice that buses are every half hour so be at the stop 5 minutes before hand is not helpful at all, because they arrive at different times even though they are a half hour apart depending on which direction you are going. There is no online "real time" system depicting when a bus will arrive at a certain stop - you need a cell phone to key in the stop number at the location, which is no good to me because I don't have a cell phone. No doubt, dealing with patrons in a service oriented environment such as public transit can be stressful and frustrating at times; however, professionalism needs to be maintained.

Hello, I spoke with Victor at City Hall and he e mailed City Transit about a concern I had and…read morevictor said he got same e mail as me saying a bus stop won t be put in. Cumming St in St Cath will be getting rd work done soon so the bus stop at cumming and Rykert st. has been removed for the inbound West St cath bus. They put a temp stop up at Leeper St on Rykert St.. Now the inbound West bus from Pen Centre turns onto Rykert St from Pelham Rd. The new stop at leeper and Rykert St to the next stop at Rykert St is about 450 meters. They used to have a stop at lloyd st and rykert st about 5 yrs ago and they moved to cumming st. now cumming st stop gone and the put a stop up further down the road. Basically the distance form Leeper St to Edith St where the stops are now is too far apart. I live in a condo and disables and there are apartments next to me at 37 rykert st with many disabled there. Can you please talk to the St Cath Transit and ask them to put a stop up around rykert and lloyd st which is almost across from the stop they removed, close to condos and apts. If anyone drive please check out the distance from Rykert and leeper to rykert and Edith St. Please e mail me back and let me know. PS they took the stop from Cumming st down 10 days ago and no road work has commenced yet. Ty PLease think of the handi cap and elderly, one day you will be old and maybe even handi capped. I have also now written the Ont Gov that funds the St Cath Tansit and waiting for their return e mail. They have read my e mail and looking into this.

This was a "meh" experience honestly…read more The bathroom is the most important part of the terminal (in my opinion) and it was as nasty as you can get! I remember having to say a prayer before I hovered to get the job done! The bus terminal itself is easy to navigate, but they like to tell you your bus last minute! When I went it was a scramble to get over to the terminal in time! So inefficient!!

This bus terminal is clean, as well as the restrooms ,which was really odd…read more They have vending machines and the employee in the station is nice & the bus drivers are soooo helpful & sweet when they're waiting for the buses to load & unload. They help you with directions & tell you how to get where you want to go & tell you which train or bus you need to get on to get to your destination.

Another station that is very clean & the restrooms are very clean as well. It was out of soap, but…read moreit was clean. I didn't see any employees in there, so I went outside to ask a bus driver about the trains & she helped me out. Not a whole lot of seats inside the station, but , you can't expect everything.

Cute. Small. Retro…read more Only issue is hard to find someone to talk to about Train Schedules. Research everything online before you go and have a clear plan of all the connections, times and especially for weekend and holiday times. Great way to arrive in #NiagaraFalls

Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

I cannot say enough good things about this awesome company!…read more My grandson needed to go from St. Catharines to Toronto airport on December 14th, 2022 and returned from Toronto Airport to St. Catherines on January 4th, 2023. He has high anxiety issues and this was his first time flying alone. He came for Christmas to Saskatchewan. This service was top notch! They were very puctual and friendly. They took very good care of him. The pricing was good especially considering the price of gas nowadays and we will not hesitate to use them again! I emailed them a couple of times because he had a change of his phone number and they were very quick to reply. I was told about Niagara airbus from my daughter who used to live there for many years and has used their service herself. Thank you Niagara airbus for helping this stressed gramma! You are the best and we will use you again in a heartbeat!!!

The trip from my home to Toronto Airport during the early morning of March 22nd was the worst drive…read moreI have ever been on. I was picked up in one of the older white buses and I swear it didn't have any suspension. The ride was horrendous and as the first one picked up by the time I arrived at the airport over 3 1/2 hours later I could barely walk as every pothole the bus went over you felt like you were being slammed down. My back and neck were jarred and my right hip was in agony. I contacted the company the following day about this and have called numerous times since to no avail. One of the managers Tony promised to call me a couple of days after my return and to date I have heard nothing. A month later and I still have pain from this bus ride to the airport. The return trip was better and the vehicle's I returned on were in much better condition and the ride was much better as I has to transfer from a bus into a car in the Grimsby area making the return trip only 2 1/2 hours but I will never again use this company to travel anywhere. I can't even give a comparison maybe a combination of a roller coater ride you can't get off of and while being jarred, while being on the back of a bronco when it lands hard. It didn't start out that bad but after over a 3 1/2 hour bus ride it seemed like the bus ride to hell.

This was one of the best parts of our trip. You ride in a double decker bus that is actually from…read morethe UK. They were offering the 48 hr hop on hop off tour so that is what we did. We chose to ride the full route without getting off so we could see everything and could decide later if we wanted to come back to a stop. The bus was pretty empty and for quicker attractions like the floral clock and whirlpool the driver got off with us so we could snap a few closer pictures. These were the sort that were nice to take pics, but you wouldn't want to stop for a full hour stop for like you would for the boat ride or other stops offered. Even though my parents had been to Canada before they agreed that they saw more than going on their own since you don't need to navigate or google good tourist spots. The full route took about an hour and a half. They provided history of the area, gave pointers on what was around, and kept us entertained. If you choose to get off at a stop they come back to pick you up about an hour later. The driver said he also does wine tours on the weekends.

I'd like to give this a five star review. I just can't. So let me tell you the very fine things…read morethis company did and why I'd use them again. The reservation for this tour was easy and Sheila, at Double Deck Tours, was honest when she told me I would have no difficulty getting tickets for myself and my husband when we checked into the DoubleTree by Hilton in Niagara Falls, Canada. At the DoubleTree we spoke with their representative, Jesus, who explained the tour, where we would visit the next day, and we bought the tour. The bus showed up on time. We were the first stop for the bus and we garnered seats on the top in the front row. As the bus wasn't at full capacity, we were able to each have a separate seat. We visited behind Horseshoe Falls and tunnels after a short trip past the dam. Nadine gave us a lot of information about both the hydroelectric plant and the area in general with some amazing stats on how much water flows over the falls each minute...Oh My!!! Next we viewed a river whirlpool by crossing over on the Whirlpool Aerocar. What a treat for me as I've white water rafted and looking at those class 6 (maybe 7 if there was such a thing) scared me. I was glad I was way up high and if you look at my pictures you might feel the same!!! We visited the Flower Clock next after driving past the Niagara Parks Conservatory. Wish we'd had time to visit the Butterfly Conservatory. After a driving tour to see other sights pointed out we landed at the Hornblower Boat Tours. So glad to skip the lines and move to the front. It was a hot day and we were sweating as it was. The ride on the Hornblower was FAB! Used to be "Maid in the Mist", but they lost the bid to the Canadian concession "Hornblower." Now as to why I gave this group only three stars as I did have a stellar day. When I called Sheila at Double Deck, before I arrived, I was told I might like to book at the hotel as the walk back to the DoubleTree by Hilton was a six block walk up a steep hill and Niagara was experiencing a heat advisory. It was twenty extra US dollars per person, but well worth it considering a long day with lots of sight seeing, so being taken back to my hotel was a plus. However, more than three times during the day Nadine, our tour guide, expressed how many people liked to just stay at Victoria Park after the tour and not be returned to the DoubleTree. Saying it once was fabulous. Given the option was a wonderful thing. But for me the repeated statement gave me the opinion that they really didn't want to make the ten minute drive back to the DoubleTree. As it was, three couples returned. Niagara Falls was under a heat advisory! To top off the bad taste of these comments, we were told to return to the Welcome Center by 3pm to meet the bus. We got off the Hornblower at 2:50 pm. I felt very rushed as we fought our way through the crowds to get back as fast as we could, finally arriving at 3:05 pm. The bus wasn't even there. We waited for it to arrive. At least there was a place to sit in shade. Would I use this tour group again? Yes. Would I share with Nadine what her words suggested to me? I guess I am by this review. I would tell her how much of a turn off it was to think I would be left behind to take a difficult walk during a heat advisory which would be stressful to me.

Wego is very easy to use, but is extremely slow and sucks up hours of time while waiting and…read moretraveling between attractions. We purchased an adventure pass that includes 2 days of wego bus use. They have an unlabeled parking lot we had trouble finding that we were able to use with our pass and then take the bus to other stops. With the passes, it's really easy to scan and hop on. The drivers were very inconsistent. Some were all business and got us quickly to our next stop. Others spent a half hour just sitting at a stop fielding questions from people. Every time I thought we would finally go, someone new walked up. The buses were supposed to arrive every 15 minutes but not every driver stayed on schedule. These delays caused us to miss our aero car time, although we were able to reschedule to the next day when we finally got to the stop. My suggestion is to plan for a lot of time between attractions so you don't miss anything due to wego delays.

This service is definitely useful for moving around however it is painful during peak times. There…read moreis no line for the buses and it's very difficult to get in as people are cutting in line. You are crammed into a bus during peak hours and it is definitely not a pleasant experience.

I have never had a bad experience with this transportation company. I needed a ride to pick my…read moregranddaughter up from school and take her home, and someone from New Boyz called me back even though I hadn't left a message. The driver also called me to let me know when he was close to my house. Customer service and reliability are so important in today's world. New Boyz provides both, and I would HIGHLY recommend this company to anyone. I have already done so more than once.

They did it again, the Lazy Boyz never showed up. This is the third time I tried to use them for…read moretransport. They are totally unreliable.

This review is about chair a van the staff are wonderful the drivers are efficient and helpful they…read moretext when they are on their way wonderful so great fully needed in Niagara falls thank you for all you do

We need you to fix this horrible transit service. Your 630am…read moreBus #102 going to Morrisin hub didnt show up at bus terminal. Thanks to yiur screwed up service I had to take a taxi at a cost of $14.36 to the morrison hub so I could get my NRT#50 bus to work. Meanwhile I already paid $160 for my monthly regional pass. If this is the kind of crap service that your new transit is offering then I suggest thay you revert back to the old Niagara falls transit, cause it ran a lot better than this. Then your #50 bus was 10 minutes late getting to Morrison hub...this new?service is horrible. Going home from St Catherine's to Niagara falls was the same issue. He was 10 minutes late again Jennifer Benstead

if I could give less than one star I would. called for accessable taxi, the dispatcher verified…read morethere was a car available and then called 20 minutes later to say there was on accessible cabs this afternoon and evening. HORRIBLE service. hard enough to get wheelchair transport in the grimsby area to only have your last effort cancel after booking.

My mother has a recurring booking to take her to and from church in Grimsby on Sundays. She is 92…read moreand uses a walker. For the first couple of weeks the service was reliable. Over the next month, they periodically did not have a driver available at the required pickup time and showed up late. In the last two weeks they completely stranded her. I get a call 10 minutes before the pickup time that they "have no drivers", which is not helpful as I live in Toronto and cannot find anyone to take her on such short notice. This company advertised 24x7 service in Grimsby, but it appears they can't actually provide that level of service. it also seems that the drivers get to choose whether to take a fare or not, so some are choosing not to accept the fare even though it was prebooked several months ago. I have called in several times and requested that a manager or supervisor contact me, and no one ever calls back. I strongly recommend staying away from this company as they seem to feel that actually being able to provide the service is out of their control.