This train station has been a mess for far too long. The worst part is the limited number of trains…read moreper day--absolutely terrible for those who need to commute, with very few options available. They are trying to improve the station, but progress is slow. As I write this, the overhead announcement is reporting a delay. I guess that sums it up.

Slow and can't stay on time. Such an inefficient option. Need new management. It is a waste of…read moremoney and time.

Buses break down all the time, good drivers, some do not abide by the rules, Yvonne is great!read more

Just noticed recently that the Amtrak of Niagara Falls NOW has updated its route, and going west…read morefrom Niagara Falls, will now take passengers in Niagara Falls heading westbound, which was NOT the case years ago. We went west on Amtrak and had to board at Depew [Buffalo] to continue westward to Chicago, then transfer/board another westbound train to the West Coast. Good to see this has been updated so we can now easily board in Niagara Falls!! Thanks Amtrak!!

I have learned that I prefer riding on a train than flying!! Amtrak makes everything so easy and…read morethe seats are big and comfortable. I can bring what I need and there is no one on a intercom screaming how large your backpack can be until it goes over its limit!! Amtrak is wonderful!! I love everything about the company!!

Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

Wego is very easy to use, but is extremely slow and sucks up hours of time while waiting and…read moretraveling between attractions. We purchased an adventure pass that includes 2 days of wego bus use. They have an unlabeled parking lot we had trouble finding that we were able to use with our pass and then take the bus to other stops. With the passes, it's really easy to scan and hop on. The drivers were very inconsistent. Some were all business and got us quickly to our next stop. Others spent a half hour just sitting at a stop fielding questions from people. Every time I thought we would finally go, someone new walked up. The buses were supposed to arrive every 15 minutes but not every driver stayed on schedule. These delays caused us to miss our aero car time, although we were able to reschedule to the next day when we finally got to the stop. My suggestion is to plan for a lot of time between attractions so you don't miss anything due to wego delays.

This service is definitely useful for moving around however it is painful during peak times. There…read moreis no line for the buses and it's very difficult to get in as people are cutting in line. You are crammed into a bus during peak hours and it is definitely not a pleasant experience.

This review is about chair a van the staff are wonderful the drivers are efficient and helpful they…read moretext when they are on their way wonderful so great fully needed in Niagara falls thank you for all you do

We need you to fix this horrible transit service. Your 630am…read moreBus #102 going to Morrisin hub didnt show up at bus terminal. Thanks to yiur screwed up service I had to take a taxi at a cost of $14.36 to the morrison hub so I could get my NRT#50 bus to work. Meanwhile I already paid $160 for my monthly regional pass. If this is the kind of crap service that your new transit is offering then I suggest thay you revert back to the old Niagara falls transit, cause it ran a lot better than this. Then your #50 bus was 10 minutes late getting to Morrison hub...this new?service is horrible. Going home from St Catherine's to Niagara falls was the same issue. He was 10 minutes late again Jennifer Benstead

If you need a receipt for business, you're out of luck. They don't supply and don't help you out…read moreafter the fact with obtaining one. I've been trying to get 2 receipts for services rendered for over a month now, as our Accounting department obviously requires this - and still nothing

I booked and prepaid for a taxi to pick me up. An email confirmed my pickup time a few days prior,…read moreand yet no taxi ever came. they took my money and never showed up. I had to get an Uber to take me to the airport and was almost late for my flight. Would not recommend Brock Q Taxi to anyone.

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

Very professional and polite. While driving us to the airport presented very good driving skills,…read morewas calmed and was focused on driving us safely to our destiny. He arrived at the hour established and care to carry our luggage into the trunk of his van. His van was neat and clean. It was a very good experience to have chosen this company to take us to the airport. I am very satisfied and I recommend his services again. From Fairfield inn Niagara Falls, NY to Buffalo airport.

if I could give less than one star I would. called for accessable taxi, the dispatcher verified…read morethere was a car available and then called 20 minutes later to say there was on accessible cabs this afternoon and evening. HORRIBLE service. hard enough to get wheelchair transport in the grimsby area to only have your last effort cancel after booking.

My mother has a recurring booking to take her to and from church in Grimsby on Sundays. She is 92…read moreand uses a walker. For the first couple of weeks the service was reliable. Over the next month, they periodically did not have a driver available at the required pickup time and showed up late. In the last two weeks they completely stranded her. I get a call 10 minutes before the pickup time that they "have no drivers", which is not helpful as I live in Toronto and cannot find anyone to take her on such short notice. This company advertised 24x7 service in Grimsby, but it appears they can't actually provide that level of service. it also seems that the drivers get to choose whether to take a fare or not, so some are choosing not to accept the fare even though it was prebooked several months ago. I have called in several times and requested that a manager or supervisor contact me, and no one ever calls back. I strongly recommend staying away from this company as they seem to feel that actually being able to provide the service is out of their control.