Anyone in need of consular services through VFS/ Indian Consulate in Seattle, be wary that there appear to be serious issues with their processes, some of which may lead to double charges. Plus, though on their website they ask customers to reach out, their contact form simply did not submit in any major browser (I tried Chrome, Edge, Opera). And if you want to call their customer service to complain or ask for a refund, they charge you for the call! WOW!!
Issue with their billing: When I selected the option to mail my Passport renunciation application, VFS Global's web application for the Indian Consulate retrieved my records as per my ARN and calculated the total payment due. In that payment, it by default included $7.99 + fee and tax for the Photo service. There was no instruction on that page on how to upload my photograph for the service. I received a separate email for the photo service, and that process asks to pay that amount AGAIN! This attempt to double-charge the customers is inappropriate, and their forms to file a complaint or ask for a refund simply don't go through, as mentioned above!!
VFS/ Indian Consulate in Seattle - Please correct your process and technical issues.
UPDATE:
After over a dozen attempts I was finally able to file a Refund Request.
The complaint form is still not working.
Will update if I get a resolution. read more