VFMS has truly been a delight to work with. The team is very communicative, collaborative, and such a joy to meet in person! They take genuine pride in what they do, and it shows in the quality of their work. Especially with our short-term rentals, having a clean and guest-ready property during quick turnovers is essential, and Veronica and her team consistently deliver. VFMS has become a team we can trust and an important part of our business. We're incredibly grateful for their partnership and cannot recommend them enough! read more

I've been a property manager for over 15 years, managing long-term rentals, and over 10 years managing short-term rentals. Over that time, I've overseen an enormous number of cleanings, including move-out cleanings, standard turnovers, and Airbnb turnovers, so I have a very high standard for both cleaning and service. The level of professionalism, cleanliness, and attention to detail that Veronica, the owner, and her team provide is truly bar none. Veronica and Stephanie have been exceptional to work with. Their communication is proactive, clear, and consistent. Their contract is straightforward, they show up when they say they will, and they consistently deliver an incredibly high level of service. They also communicate proactively if they notice any damage or issues within a property, which is incredibly valuable from a property management perspective. I've had multiple guests and tenants specifically comment on how exceptional the cleanliness and service are. My office staff also genuinely loves working with Veronica and Stephanie because they take such a collaborative approach. They aren't just a service provider--they truly feel like a partner who cares about the properties, the guests and tenants, and the overall success of the homes they are servicing. After managing properties for this long, I don't say this lightly: I can't recommend Veronica and her team highly enough. They are reliable, professional, detail-oriented, communicative, and genuinely care about the quality of their work. They are exactly the kind of vendor you want on your team. read more

I have used VFMS at both my home and a rental property. Their teams have always done a thorough job of cleaning. I appreciate their services very much and will continue to use them. read more

I was searching for a company to help my parents and I am so glad I found VFMS. From the first communication with the owner, I was impressed. She is professional, friendly, and kind. Since hiring VFMS, I have learned that everybody is not only professional, friendly, and kind, but also responsive and a pleasure to deal with. Thank you to everyone at VFMS for taking such great care of my parents' home. read more

I have used this business for more than a decade to clean my home. I have only positive things to say about the crew. The cleaners are always the same ones whom I am used to, so they know my house. They are always there promptly and are cheerful and professional. I am a happy customer. read more

I just received the rudest message from the "new owner": Alex B!!! we are under new management, can you remove your review since you were never able to actually try out our cleaning (under better circumstances), maybe contact group-on for a refund or port this review on their page, they might be able to offer you something else for your bad experience, with them, i apologize if i sound rude, it just hurts me when i see big companies take advantage of small business's, We are the ones suffering from all the group-ons THEY SOLD, we even lost money and our reputation. Please contact me if you wish to talk maybe we can have an opportunity to redeem ourselves. I dare you to take me up on the offer. 510-687-1345 read more

We've been longtime customers, and service has been reliable over the years. Cleaners are polite and friendly and they confirm cleaning dates in advance to avoid any late-notice cancellations. Overall I'd say they do a good job cleaning and their prices are competitive. We have kids and hour house is not the most tidy, so it's very nice to come home to a clean house after they're done. My only gripe is that my shower grout gets moldy from time to time. They clean my glass shower door, but I usually end up cleaning the grout myself. read more

I purchased a Groupon for Vero's service. I contacted them to get a quote for an apartment move out cleaning, applying the Groupon discount. Veronica was very nice and made every effort to accommodate my schedule. Considering how many Groupons were sold, this was not easy - I'm sure. On the day of my appointment, three people showed up and started cleaning the outside of my windows while they waited for me to arrive and let them in. Sadly, the movers did a less than acceptable job the day before my appointment. So there was still stuff in the closets and food in the fridge. I asked them to work around what they could and ignore the rest - I would just have to deal with it on my own. They agreed and started working on the inside. I left the crew working for a little while, while I attended to other moving related fires and came back a short time later to see the carpets shampooed and much of the cleaning already finished. Things were looking good so I figured I'd let them finish alone and come back later to lock up. When I returned that evening, things looked and smelled good. But it was dark and I couldn't give a good inspection. I got a call from Veros sometime in that period and I gave them a positive but incomplete review of the work with tentative plans to start monthly service at my new place. The next morning I came back to spackle the nail holes in the wall and start unloading the closets and fridge. I was able to get a better look of the cleaning and noticed some obvious oversights: The walls and baseboards were untouched Some of the corners had cobwebs The corners and edges of the counter tops were dirty Smudges on the lower cabinets The perimeter around the stove and fridge were not clean There was also a large smudge on the backside of the bedroom door that was probably unnoticed since the door was open. The oversights were easy to clean, but annoying. More so because I couldn't spackle without wiping down the dust and cobwebs first. There also seems to be a few spots on the carpet that were not removed by the shampoo, I'm hoping a spot cleaning might do the trick. Not sure if Veros tried and not exactly a complaint - just statement of fact. Overall I am grateful for the work, but would probably do the cleaning myself if I didn't have a coupon. I still plan on using them for regular maintenance, keeping a close eye on the areas of weakness. read more

I had VFMS come by my business to do some pressure washing and polishing of the floors. Their staff was extremely polite, professional and arrived on time! It felt like they did the work so fast and the results were immaculate! I should have done this as LONG time ago and had no idea that they could literally transform my existing floors to look just like new again. Now overtime clients come over.. they always compliment on how clean the place looks. Their prices are very reasonable and I wouldn't hesitate to refer them to friends and family... as a matter of fact.. I already have my mother nagging me to give her VFMS's number for her home since they do maid services as well. read more

I just had my house cleaned by VEROS and am extremely satisfied. I'm so glad I didn't read the other YELP reviews before hiring this company because they would have been misleading. I was actually referred by a friend of mine who was happy with their services. I'm assuming the others had a possible bad experience because of the whole Groupon deal. The company might have been overwhelmed or something, but I had a wonderful experience. It's the Holidays and I knew they would be busier but I was able to schedule a time that was convenient for me. I really needed to get the cleaning done soon because I was moving out of my place in a couple weeks. I was able to make an appointment and Fatima, the girl who helped me, was absolutely fantastic. She really tried her best to make it easy for me. She also had extra people come by to finish the job quickly. The crew arrived a little early, which I really liked. There were four people who cleaned the house. They were extremely efficient, friendly, trustworthy, professional, and thorough. There is no way I could have cleaned my kitchen that well. I actually thought it couldn't look that way! I don't have a huge house, it's a 2 bedroom, 2.5 bathroom condo, but they finished everything in just under 90 minutes. It was amazing. At one point, I was working on my computer and I had three people in one room cleaning every corner. I could really get used to this! I highly recommend VEROs. The customer service and work was excellent. read more

I purchased the 2010 Groupon from this company and just last week had them come back to my house for a cleaning before my sister arrived for a visit (about 9 months later). As a business owner, I've always shied away from offering any Groupons and many of my friends and family can't understand why. The truth of the matter is that Groupon can be a double-edged sword. If you oversell and can't meet the demand, you will be punished on review sites like Yelp. I read through Chris L's review and, if what Chris said is true and there wasn't any limit to the number of Groupons sold.....YIKES! When we scheduled them for the Groupon, I got a group of three ladies that came out to my house. They were about 45 minutes past the time they were supposed to arrive. I'm OK with that...that's why Comcast gives you a two hour window. These ladies came in, said "Hello", and promptly cleaned the hell out of my house in about 70 minutes. They got EVERYTHING. Dusted all corners, baseboards, blinds, light fixtures, etc. They scrubbed floors, kitchen counters, fire place. And they got my glass sliding door on the shower completely clean of all the lime I have been trying but failing to remove. When the ladies left, I got their names (because I appreciate hard working people when I meet them). This past week with my sister coming out, I wanted the place to look its best. I called and set up the appointment and was pleased to get the same cleaning crew I had last time (minus one who didn't work there anymore). So after organizing and spring cleaning the extra layer of junk that always seems to accumulate, I brought in the professionals to do all the hard stuff. Again, they did a FANTASTIC job and the place looks great. I highly recommend this company, at least under the circumstances I hired them for. Some people like to have monthly or bi-monthly cleaners and I cannot tell you anything positive or negative about that. If you have a Groupon and are mad about it, Groupon will offer refunds when the vendors fail to complete their end of the bargain. So maybe go that route. But I have to say, the service I personally received, they definitely deserve 5/5 stars. A couple of things you need to remember: 1) They are house cleaners, NOT personal organizers. If your S#!t is laying all over the place and piled high, how the heck are they supposed to clean? They will dust, wipe, sweep, etc, but they are NOT SUPPOSED to be organizing your entire house. 2) They are a SERVICE based industry....the LAST person whose house they just worked on is JUST AS DEMANDING as you are. If they are a bit late or behind, you have to understand that and exercise a little patience. 3) The workers bust their behind every day and they have been placed in the unfortunate position of working for a company that became over-comitted to Groupon. Don't take it out on them....give them a tip if they do a nice job. read more

This review is a few years later- So things may have changed. Hopefully. I purchased a Groupon for Vero's service. The positive: They were nice about scheduling a time that best fit my schedule. The were polite & nice on the phone. The other perspsective: They never pick up the phone. They call you back after several attempts of trying to call them. They lack in the expertise of "Janitorial Services"- they don't know how to clean. My condo, which is pretty clean to begin with, is now dirtier as all they did was move dust around and rearrange things on the counter. My bathroom mats were basically thrown back on the floor, my jewelry was spilling out of it's container, the toilets were still dirty, and the place felt dustier. The two gentlemen (nice as can be), had no idea what they were doing. And, I could not communicate my needs as they did not speak English. It's like going to the Emergerncy Room & receiving care from individuals who obtained medical knowledge from watching ER. The kicker is that they emptied and took with them the contents of my large container which held all my plastic bags that I recycle for trashbags- it also contained a whole box of Glad trashbags, and various paper towels for cleaning. This was messed up!! And, just for kicks, they used one of those bags (the one with a large hole in it) and placed in our trash container to be used as our trash bag. Seriously? I had to borrow a trash bag from my neighbor. I also now have to clean my home. I have left several messages and still have not received a call back! Please shop around and ask your friends about a good cleaning service.... read more

First time ever having a company come in and take care of what i should be doing. But too busy now & houseful. VFMS is amazing!!! I love Veronica, she is so sweet and her staff was wonderful. Looking forward to a weekly cleaning so I don't have to worry anymore. Thank you Veronica & staff, you all are a blessing to me & my family. read more

We purchased a coupon on groupon to have our house cleaned. They showed up a hour earlier, which is fine, but they completely missed a whole room, and didn't bring their own supplies (which we were told they were going to). They started downstairs in the kitchen, living room, and family room. The carpets were cleaned, but our kitchen counters weren't wiped down. It took them a full hour to finish our downstairs, then the proceeded upstairs. Our sinks were not throughly cleaned and they missed a whole room, even though there was 45 minutes left. I had to tell them, and then did a poor job. I don't recommend their services at all. read more

I purchased Vero's cleaning service through Groupon. There was a deal for $45 for Two Hours of In-Home Cleaning from Vero's Facilities & Maintenance Services ($125 Value). On their advertisement they said 3 cleaning people will come and clean for the whole 2 hours. I called and scheduled an appointment for them to come out and clean and the earliest appointment they had was 3 weeks out. Which is fine because I know they have a high volume of calls due to the deal. 3 weeks came a long and they came to my house to clean. 3 people arrived as advertised but they didn't stay the whole 2 hours and did NOT do a good job. My kitchen counter was not wiped down, the sink was still dirty, they did not vacuum one of the rooms, and there was still dust on the bed frame, desk, dresser, and on top of the TV. I'm glad I only paid $45 dollar for this and not the whole $125. I am NEVER using them again. read more

Keeping this Yelp comeback short and sweet so here goes... My girl friend bought one from groupon to be used on her newly bought Condo(congrats again babe). Both her and I were excited to see how well the place can be cleaned up from some professionals but wow on how they did not impress us... Random notes: - They kept watching the clock to see if it's been 2 hours yet since they started cleaning; asking each other how much time is left. (They thought my Vietnamese girlfriend couldn't understand Spanish. They also made other remarks since they thought she couldn't understand but I'm not going there...) - Since my gf is young, they thought they could get away with a half-ass job. (Blinds were still dusty, patio was still dirty, some windows were untouched... we're talking about 3 cleaners in a small condo) - They rescheduled 2 TIMES. 2 TIMES my gf's schedule got screwed up. For instance, she took time off work both times till she finally demanded that they better show up. - We had a house warming party and we cleaned the place up ourselves the next day and noticed it was 5x cleaner than Vero's "cleaning" job. - They did show up on the 3rd try but check this... They call my gf 2 HOURS before the appointment time and said they were already waiting at the condo complex. She's busy at work, you fools... 1 Star for a Groupon Deal and I still feel we got ripped off. read more

Like many of the other Yelpers I could probably write a book on my experience with Vero's. I too also purchased a $45 Groupon for a two hour cleaning. First of all it was hard as hell to get in touch with these people. It took me a couple weeks to schedule an appointment. They do not pick up the phone and do not have an answering machine. Seriously what kind of business doesn't have an answering machine! When I did get in touch with someone they told me that they were over booked with Groupon users and couldn't come to my house for another month or two. However, after I mentioned that we currently have a housecleaning service and were shopping around for a new one (which is sort of true... we do have a housecleaning service but aren't shopping around) an appointment for next week suddenly opened up. FYI - They quoted me $90 for a monthly service for a 1120 sq ft house. We currently pay $138 with our current service. Day of the cleaning my kid was sick, so I tried calling to reschedule. Based on the above info do you think I actually got a hold of somebody? No way. At this point after reading all the horrible Yelp reviews, I just wanted them to come and get the cleaning over with. My sick kid could deal. Two men showed up mid afternoon. I left with my sick kid so they could do their thing, but came back early to check on their work. I was gone a hour and came back to them leaving. Groupon promised a two hour cleaning. Again at this point, I was like whatever. I did a quick inspection and realized they didn't even vacuum the main rug in the living room. Are you kidding me!?! Of course I made them do it before they left. After they left, I did a more thorough inspection. My findings: Not a great cleaning, but they did most of the basics. However, they didn't wash my kitchen floor. Again, SERIOUSLY, I don't expect them to clean every nook and cranny but the kitchen floor? Come on! My house REEKED of cleaner and all the knickknacks were out of place. I will say they did do a decent job cleaning my hardwood floor. Am I pissed? Not really. Spent $45 and got what I paid for. My usual monthly service is triple the price, but they do a much better job than Veros. Would I hire these guys in place of my current cleaners? No way! I'd rather pay triple the price for a better job. Groupon users if you still need to cash in on this service it's really not a bad deal. However, don't expect much and good luck getting an appointment! read more

This experience has been awful. I had gotten a groupon to try it out to see if I wanted long term service. I've been trying to schedule something since November 2010 and still I'm waiting. Constantly not responding to emails and was late on a consulting appointment by 30mins. Even after the consult I didn't hear back with any information promised. Terrible customer service, late on appointments, and just plain bad planning in general. I think 1-star is probably even too much for this experience. If I was relying on them to clean my place for a party I wouldn't hold my breathe. read more

Like most of the recent reviews, I purchased a groupon back in 2010 because at the time we were in the search for a good cleaning service. When my bf called to schedule an appointment, he was told they were booked until January 2011. At the time, I thought it was understandable considering they must have had more appointments with the offer on Groupon. So he called back in January and was able to schedule a walk through. Similar to what Jennifer B. wrote, they DID NOT SHOW UP! It was very unprofessional on their part and inconvenience for us. Since then, my bf has exchanged emails with them on several occassions and was finally able to book an appointment. I will update if the cleaning service turns out to be spectacular, but somehow I doubt it. read more

I bought a Groupon too, and and it looks like other Groupon peeps weren't impressed either. The Complaints: 1. I asked if they would do window washing and cleaned inside and outside of fridge before I bought the Groupon and they said yes. When I called to make an appointment, they said window washing was extra. Fine, as long as they clean the Fridge. 2. The receptionist called the day before saying we would only get 2 maids because 1 was out. That was nice, but I called to make sure we would get the same quality. During this conversation I also asked if they would be on time, and the receptionist said they will call if they are late. I also mentioned again to leave a note about the fridge. 3. The cleaning service arrived an hour late. No call for the heads up. The receptionist couldn't find them during that hour. 4. I told the receptionist several times, and even had my brother tell them to clean the inside and outside of the fridge. It was the only reason I went with Vero's (aside from it being a Groupon.) They did not touch the fridge. WTF?! 5. Many counter and dresser tops were untouched. 6. My tub still had dirt marks. Bleach got rid of it pretty easily, but isn't that what we're paying for? 7. They didn't touch the laundry room. Not sure why. It just needed to be vacuumed. 8. Left an annoyed message last night about the quality of service. Haven't received a call back yet. In conclusion, we are going back to our other maid. She's cheaper and more thorough. Except I bought 2 Groupons. Doh! I gave this place an extra star because the receptionist was nice and professional. read more

The new owner was very kind to contact me regarding their business and I feel strongly that she is running the business much better and look forward to try out her cleaning services in the future. I will update my review when I have a chance to use their services but so far I like her forthrightness about the past owners and how they are now moving the company in the right direction. read more

I used Vero's for my home several times. At first they were fine and did a nice job. However, I asked them to vacuum my floors and not simply use the duster as that just moved dust around and did not remove it from the floor. I spoke with their manager who was sent out the next visit and she tried her best to direct everyone. That worked only once and the next time they were out they were back to using the duster. When I brought this up to Veronica the owner of Vero's she was not successful in getting her employees to do this rather simple request. I even told them they could use my vacuum cleaner! Nope, they wanted to use that duster even after I had told them that is not what I requested. I also noticed other shortcuts in just about every room. Things were only topically wiped off and not actually cleaned. Now I'm thinking 'why am I paying this company to do this half-hearted job?' It seemed that whenever their crew was there they RUSHED through the job and did not spend adequate enough time to do good work. I was not expecting white glove service, but certainly a minimum standard (no one does a good enough job than you can yourself - but who has the time for that?). Even with 3 to 4 people each time (which makes it efficient for them) it certainly takes longer than just 40 minutes to do a whole house. I brought all of this up to Veronica and told her that I would need to find another company as I was not happy with their quality. She seemed ineffectual as if managing her own employees was beyond her control. I felt I had given them several chances to correct their work but my patience had run out. I was not paying for this through Groupon as several people who wrote reviews did. But either with a coupon or not, if a company is offering their services to you they should meet certain standards. This company does not. read more

It's 3 years later and I'm still a faithful customer of VFMS. The prices are reasonable and they are do a great job cleaning the home. If we have any issues, they are quick to respond and correct. read more

So now I Veros has been coming to clean my house for almost a year. I love them. I am a little sad that my review for them is hidden. I tell all my friends about their service. I could not be happier, they have helped me beyond words (I just had a baby, no deep cleaning for me). read more

Veronica and her team are great. It is so nice to come home to a clean house. I have a busy schedule and I am preparing for a dinner party this weekend. The girls came in and did a great job on the house and I was at ease to just concentrate on the party and my guest. I look forward to a long relationship. Thank you for such great service. read more

We hired VFMS to do our residential service and we highly recommend them for any cleaning service. We had them clean our carpets and then our home. We have two kids and they worked around our schedule and notified us before they were coming. A crew of three people showed up and an hour later they were all done cleaning. We liked their service so much that they continue to do our residential service. read more

Don't y'all just love a clean house ... yeah -- me too !! Unfortunately with all our busy schedules, we don't always have the time to keep our homes the way we would really like them to be. There is absolutely nothing wrong with getting some help and that's exactly what I did !! I've known Veronica for some time now through a networking group we both belonged to ... so ... when the time came that I needed some help she was the first one I called. I had heard that her service was good and I wasn't disappointed. My appointment was confirmed and her gals arrived on time, did a great job in a timely manner. I am very happy with her service and will definitely use her again !! read more

It appears that the Groupon company offering many companies services at a discount failed in their efforts and unfortunately many good companies have been blamed WHEN GROUPON FAILED TO PROMOTE THIER ADS PROPERLY.As a result many will never use Groupon again! I have used Veronica's house cleaning services for over 2 years, they are on time and I have always been pleased with the results. I know personally some of the delayed responses complained about by others in here, has been due to ATT failing miserably in their telephone and Dsl services to Veros, as I am a network Consultant and can document the ongoing problems they have had with ATT, they are getting rid of ATT now!! I personally recommend Veros Services for both Commercial and Residential cleaning... but no Groupon!! read more

We used this service for a move-out cleaning. It was good and reasonably priced ($120 for a big 2 brd/2bath, hardwood floor and tiles). The crew of 3 people arrived on time and cleaned everything meticulously, making the place cleaner then when we had moved in (given, it was pretty clean when we moved in). Customers also can learn some cleaning techniques from them to make it spotless. read more

I like their flexibility, reliability, and prompt response. We had 2 services so far. Initial cleaning and the very first recurring cleaning. Initial cleaning apparently comes with oven cleaning which I didn't know. Since they charge extra for oven cleaning and it wasn't clear to me, they waved it for me. After initial cleaning, I gave some feedback and they gave me couple of options. Eventually, we decided to use my own mopping solution, my own mop head. It's very easy to talk to the office manager, Fatima, via email, phone, text. The cleaning staff is good. Kitchen, bathroom, rooms look very neat & clean. My only complaint is that I feel they are rushing when they do vacuum & mopping the floor. I see some dust and fine particles near the edge of the floor. But otherwise they do a very good job. read more

My weekly office cleaning always happens on time, efficiently, and with excellent results. As a car dealership we track a lot of grime into the office and the bathroom gets used a lot by a lot of different customers -- so having a top-notch professional cleaning service is worth way more than the very reasonable rate! read more

If you are looking for reputable cleaning service that will make your home and office sparkle, you need to try VFMS. They are prompt and consistent and do an exquisitely thorough job of cleaning all the important places, especially the kitchen and bathrooms where it matters most! You can't go wrong with this group: they are responsible, detailed, and diligent about getting it right. I'm really impressed with the work they do and have had both my home and office cleaned by them for several years now. read more

I really needed some help for my house and my mother's house since we are going through a rough patch and just simply don't have time to clean. I was referred by a friend and could not be happier with the service. Veronica is extremely nice, Fatima is excellent with scheduling and being on top of answering emails etc. They showed up with a crew of 4 very polite ladies who immediately went to work and did an excellent job. Huge burden lifted off our shoulders. I look forward to having them back! ! read more

Super job! The crew arrived on time and did a great job. I am disabled at the moment and the crew was very accommodating to my needs. I couldn't be happier! I would highly recommend this service to anyone who wants a great crew and clean house! read more

DO NOT USE VERO'S!!I bought a Groupon to try this cleaning service out. I called them to make an appointment. They said the next available was for a month away. I said fine. I called to confirm the appointment a few days before and did not get a call back until the day before. I talked to Veronica the day before my appointment and we were all set. NOT! I heard a knock at the door THREE hours before my appointment. I was about to pick up my son from Preschool. The laady announced she was here for my cleaning. I said my appointment was later. She said that she has to go to Gilroy during my appointment. THERE WAS NO APOLOGY, NOTHING! She even asked if she could clean while I was out. I said no because I want to make sure everything is done. She did not seem to happy about that. She even asked how long it would take me to pick up my son! Veronica got on the phone and was not apologetic at all. She even asked how long it would take me to come back home. I had to pick him up (25 minutes away), get him lunch, and come home. It was going to take me 1.5-2 hours. Veronica said she will reschedule me. I asked when. She gave me one time and day only: a weekday at 7am!! Isn't that CRAZY? DO NOT USE VERO'S. I will probably return the groupon to Groupon since they will refund them if you are not happy. After looking at these other posts and what I went through, I would be silly to use Vero's. read more

I bought their service on groupon.com for $49. I regret it. It took over a month to wait for the appointment. Well, I understand that they are getting a huge amount of customers and probably have difficult to handle it. Fine, I will wait for a month. I schedule the appointment today over a month ago. Last Thursday, they called and confirmed my appoinent. So far so good. My appointment should be 10am this morning. I woke up at 9 and moved my personal stuffs in the garage so that they can clean the floor easier. It's about noon now. No one showed up. So, I called in their office and was told that office is CLOSED ON FRIDAY! What kind of company schedule for the day that they are closed and confirm with you? What can I do now? Spend another hour to put my stuffs back to where they belong and plan on moving them again in a month? They are trying very hard on wasting customers' time and annoy them. Dont waste your money and time. read more

Horrible business practices! Purchased a Groupon for their services in May 2010. Only got an appoint on Aug 12th, 2010. On Aug 9th, got a phone call from them informing me that only 2 cleaners would be provided and not the 3 that was advertised. When I asked for an extra hour the manager Veronica was so rude and dismissive. I don't know how their cleaning service is but their customer services is horrible and their management is absolute garbage. Never do business with this company read more

I purchased a Groupon for Vero's after reading the Yelp reviews at the time. I left a few messages for them over a three week period and did not get any return call. Finally, I just asked Groupon for my money back, which they did (+1 to Groupon for great customer service!) read more

What a disaster. I purchased through Groupon and thought I would give them a try. It was supposed to be 2 hours with three people. I got 1.5 hours with 2 guys that really didn't do much (I frankly don't know what they did for all that time). I think my 16 year old son could have cleaned it better. Counters not wiped, kitchen sink not cleaned, toilet not scrubbed, carpet not vacuumed, glass tables not wiped, mirrors not cleaned, etc. I scheduled this before I had friends over and ended up doing the cleaning myself. They did mop the hard wood floor and did a decent (not super) job of that. The topper was that while the kitchen garbage wasn't emptied, they evidently emptied the bathroom garbage and left it in two bags--NOT TIED--on my front porch. Yep, when guests arrived they were greeted with garbage blowing around my front porch--and bathroom garbage at that. EMBARRASSING. I would never hire them as permanent cleaners and feel that the $45 I paid was too much. I contacted Groupon and they issued me a full refund. So, the silver lining here is that I got great customer service at Groupon and will definitely keep using THEM. :) read more

Not a good way to run a business. I left 2 voicemails as well as emailed them and they didn't get back to me for 3 weeks....as if I would still use them at that point. Stay away. read more