Let me get this out of the way: Thomas (Manager), Charlie (Sales), Ryan (Parts), Ulysses (Service), Alex (Service) and of course Adrian (Delivery and BRAND AMBASSADOR!!!)! Vey's should be very proud of these folks!
I will try to make this quick (but of course I won't...).
I was looking for a specific bike, but more "wishing" and I contacted all the "big stores", and no one had the bike I was looking for. It seems it was a bit of a "unicorn" as the website showed it in a color that no one had seen in person. Was I really in the "market"? Well, I was looking but not 100% committed.
I remembered the smaller bike shop in El Cajon and decided to look one day. I spoke to a salesperson about a few units I liked, yet one bike... I liked it a lot. When I ask for a bottom price out the door cost, I am either all in or all out. I do not like to negotiate.
Long story short (NOT), a decent price for the bike yet was caught off guard with some of the extra charges. So, I left and later sent an email to this person. Was advised that they would have "worked" with me, and I advised them that we spoke about the best price out the door and I was disappointed. I pulled myself "out of the market".
Yet, I loved the bike, compared it to about 5 other types, reviewed comparisons for a few weeks, youtube'd the reviews etc. So, I left a comment on the website for someone to call.
I received a call from Thomas and Charlie. No pressure, asked me just to come back in. I did, I sat on the bike again, left and went to the store down the street. Was on another bike at the other shop. It felt good, but not "right".
Went back to Vey's and sat on the (MY) bike again. It felt right yet was off. I was explained that this particular bike had adjustments for different heights and reaches. Then they made an offer, an actual out the door offer... I could not say no. Thomas and Charles went above and beyond.
And Ryan? Let's just say that guy will go to the end of the earth to find a fit for you or he will simply look you in the eye and say, "That's all I got..." Then he keeps looking!
Adrian delivered the bike later the next week as I added a few options, and my wife wondered who was more excited about my new "toy", me, or Adrian?!? As young as he is I sure saw potential and pride in the job and product he was delivering. Adrian made sure to explain several things on the bike once he found out I had not ridden in a while. This kid is gold.
The only issue was that I need a height adjustment... Scheduled a time for today (yes, this morning). Was told it should be about an hour before I went in, yet Alex explained it might take more but would make sure to "get on it asap".
I walked to IHOP and settled down for a nice breakfast. Walked back about an hour later and Alex was in the work bay and another person was on my bike. The adjustment was done but I was advised by Alex that "Yuuleey" insisted on taking it for a test ride to make sure that all was good. They even both asked me if that was ok. I know some people are freaky about others riding their bike but I am not. This guy wanted to make sure I was safe and the work he did was completed correctly.
I had to ask again his name, Ulysses, and I will tell you, I have never been more comfortable and will be happy to trust Uly and Alex in the future with all my service needs.
Look, Vey's is not the closest shop to me, yet I will go there for service. Vey's is not the biggest store locally yet I will refer everyone to them. I trust that Vey's will tell a customer if they can help them or if they should look around before making a final choice.
Yes, they are there to make money, make sales, yet I am comforted in the fact that even after the sale the folks at Vey's are more concerned about my satisfaction.
Hey, Vey's... I am completely satisfied!!! read more